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Knowledge management in public sector

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Knowledge management in the public sector refers to the systematic process of creating, sharing, using, and managing knowledge and information within government organizations to enhance decision-making, improve service delivery, and foster innovation, ultimately aiming to increase efficiency and effectiveness in public administration.
lightbulbAbout this topic
Knowledge management in the public sector refers to the systematic process of creating, sharing, using, and managing knowledge and information within government organizations to enhance decision-making, improve service delivery, and foster innovation, ultimately aiming to increase efficiency and effectiveness in public administration.

Key research themes

1. How do knowledge management practices influence public sector organizational performance and service delivery?

This research theme investigates the direct impact of implementing knowledge management (KM) practices on the performance of public sector organizations. It explores how knowledge sharing, reuse, leadership, organizational culture, and KM infrastructure affect efficiency, innovation, employee performance, and ultimately service delivery quality. Understanding these relationships is critical as public organizations face increasing pressure to enhance effectiveness, transparency, and accountability under constrained resources.

Key finding: The study empirically establishes a positive relationship between knowledge sharing and reuse practices and the overall performance of Kenyan national government ministries. It highlights that effective KM practices are... Read more
Key finding: This empirical research demonstrates that absorptive capacity—a dynamic capability to acquire, assimilate, and exploit external knowledge—has a significant positive effect on employee adaptive performance and innovation in a... Read more
Key finding: Data from health sector employees in Erbil city, Iraq, show that knowledge management positively affects employee work performance. The findings reveal significant associations between knowledge management practices and... Read more
Key finding: This case study of Malaysia's Accountant General's Department identifies technological infrastructure, leadership roles, ICT skills, and organizational culture as critical enablers of knowledge sharing in public sector... Read more
Key finding: The study highlights unique challenges facing KM implementation in public administration, such as legal constraints, lower decision-making autonomy, and the absence of profit motives. It emphasizes the necessity of adapting... Read more

2. What organizational and cultural mechanisms facilitate institutionalization and effective knowledge sharing in public sector organizations?

This area explores the internal enablers and barriers influencing knowledge sharing behaviors in governmental institutions. It focuses on cultural factors (e.g., norms, psychological safety), leadership styles, incentive structures, governance models, and social dynamics such as communities of practice and informal networks. Understanding these mechanisms is vital for embedding KM processes sustainably within the bureaucratic and multi-stakeholder contexts of public service organizations.

Key finding: Using an institutional theory framework and mixed methods with U.S. federal employees, the study finds that organizational culture and incentives significantly promote knowledge sharing behaviors, whereas technology shows a... Read more
Key finding: Through qualitative interviews, this study reveals that employee attitudes (both knowledge giver and seeker), subjective norms informed by team interactions and communities of practice, and perceived behavioral control... Read more
Key finding: Investigating Nigerian public universities, this research shows that knowledge-oriented leadership (KOL) positively impacts innovation by fostering psychological safety and encouraging employee voice. The mediating role of... Read more
Key finding: This study identifies key governance components necessary for collaborative knowledge management systems in Malaysian public sector organizations, emphasizing clear decision rights, accountability frameworks, policies, and... Read more
Key finding: The paper develops and applies the Inukshuk KM model integrating technology, leadership, culture, measurement, and process as holistic KM elements tailored to public service. The study demonstrates that culturally meaningful,... Read more

3. How can knowledge management strategies be leveraged to enhance public sector innovation, governance, and strategic capabilities?

This theme addresses the application of KM as a strategic enabler to improve governance models, absorptive capacity, innovation, and competitive positioning within public organizations and related entities. It includes exploring knowledge governance frameworks, the integration of KM with HR and organizational strategies, and the use of organizational knowing perspectives to underpin knowledge-intensive public administration work. Such insights contribute to developing adaptive, agile, and innovative public sector entities.

Key finding: This systematic review advances the conceptualization of KM in public organizations by emphasizing the 'organizational knowing' perspective, which focuses on human actions, social interactions, and tacit knowledge in... Read more
Key finding: The study empirically demonstrates that strategic HR practices in Indian IT/software firms enhance competitive capabilities of differentiation and cost-effectiveness through the mediating role of KM processes (knowledge... Read more
Key finding: Beyond direct effects of absorptive capacity on organizational performance, the study shows strategic flexibility as a critical mediator facilitating knowledge integration and transformation capacities to improve adaptive and... Read more
Key finding: This conceptual analysis highlights imperatives for KM beyond transient workforce issues, emphasizing the importance of preserving institutional knowledge to avoid knowledge obsolescence and support innovation. It illustrates... Read more
Key finding: The white paper argues that equitable access to knowledge and digital literacy are fundamental drivers of personal and collective empowerment, impacting social justice, governance, and economic development. It presents a... Read more

All papers in Knowledge management in public sector

The notion of "Knowledge value stream" promoted from Lean Product Development brought knowledge to the fore-front of Product Development area as a core value created in product development process. Managing knowledge generally is a... more
Las universidades, además de formar profesionales competentes, deben garantizar un sistema de conocimiento socialmente pertinente. Bajo esta premisa, este estudio –fundamentado epistemológicamente en el Modelo de Variabilidad de... more
La computadora es una herramienta poderosa y de aplicabilidad múltiple. Sus capacidades actuales de velocidad de procesamiento, de almacenamiento y de diversidad de dispositivas (capacidades que tienden a aumentar) la hacen una... more
Commissioned by T his document comprises a summary and analysis of a benchmark index and learning tool that assesses the capacity of countries in the Asia-Pacific region to carry out sustainable publicprivate infrastructure partnerships,... more
The objective of this study was to examine the mediating role of psychological safety in the relationship between high performance work systems (HPWS) and employee voice behavior. Moreover, this study examined the moderating effect of... more
Background: Women in the present era has leaped past the traditional barriers for their gender and have established great standards in all fields including medicine and dentistry. Though structure of dental profession provides... more
L i n o C a r m e n a t e -M i l i á n 1 , M a r i a n e l a R o j a s 2 , D o u g l a s B a r r a z a 3 , N e l y F i g u e r o a 1 , A u r o r a A r a g ó n 4 Con el apoyo técnico de:
Algunos elementos reflexivos para un discurso metodológico en la investigación social: breve ensayo.
It is well established that a person's productivity is strongly related to interactions among their network cycles. Despite this, much of the literature concerning farmers' productivity describes only their formal relationships with... more
Este trabalho relata uma experiência pedagógica proporcionada por um projeto de Química do Programa Institucional de Bolsas de Iniciação à Docência (PIBID). A atividade educativa teve como objetivo desenvolver uma abordagem ambiental... more
This study examines the strategic role of knowledge management in enhancing the foreign direct investment (FDI) attraction capabilities of Investment Promotion Agencies (IPAs) in emerging economies. By integrating the resource-based view... more
SAP has transitioned its development paradigm from SAP Web IDE to SAP Business Application Studio (BAS), pushing developers to migrate legacy UI5 and Fiori applications to the new environment. This paper outlines a structured and scalable... more
In many African societies, the belief in witchcraft is deeply ingrained and has an impact on the psychological, social, and economic facets of daily life, including business endeavours. With a particular focus on business owners in South... more
This article, which primarily focuses on South Africa but has wider applicability to other developing regions, explores how political environments affect the establishment, survival, and expansion of start-up businesses. It analyses how... more
Promoting Democratic Participation In The Commonwealth Republics And Fighting Nepotism And Corruption. Head of State Document by the Executive Office of the Head of State of Earth on 27/06/2025. This Executive Order is enacted and... more
Governance is a process of governing which applies to all organisations. Government is the most formal entity of governance with respect to its citizens. Social balancing also is a process through which a community strives for consistency... more
Enterprise Risk Management (ERM) continues to be a cornerstone for organizations striving to thrive in a dynamic and unpredictable business environment. As we look ahead to 2025, the importance of ERM frameworks is underscored by growing... more
Esta ponencia presenta los resultados de una investigacion realizada en la Escuela Superior de Comercio y Administracion, Unidad Santo Tomas (ESCASTO) del IPN, en la licenciatura de Contaduria Publica (CP) en la modalidad a distancia. El... more
Reporte del estado de cosas Fiscal Ambiental de las jurisdicciones argentinas realizado por la RAFA
Delivering professional service to its clients, knowledge is auditing firm's core capital. In conducting its practices and businesses, auditing firms not only capture knowledge within its organization, among its own people but also... more
Einsatzfahrten gehören zum Alltag im österreichischen Polizeidienst, doch sie bergen auch erhebliche Risiken. In ihrem Fachbeitrag (SIAK-Journal | 02/2025) analysieren Marlon Possard und Andreas Hohensinn die rechtlichen... more
Triple Bottom Line (3 BL) Sustainability has been expressed as a tool in the hands of policy makers to achieve competitive advantage. Closed-Loop Supply Chain (CLSC) conceptualizes the design, control, and operation of the supply chain... more
Urbanization is measured as one of the most effective drivers of land use and land cover variation and has been affecting cultures all over the world. Kashmir valley is the most urbanized region in the Himalayas and during last few... more
Evidence-based medicine has greatly influenced decisions and actions throughout the health care industry for a couple of decades, particularly in the advanced countries. However, little is known as to how patients with their tacit... more
This paper investigates the reform of Pakistan's civil service training by integrating the UK Success Profiles framework with a customized Training Needs Assessment (TNA) model. Moreover, It compares Pakistan's civil service competency... more
W hen Higher Education Labor United was proposed in 2021, the major issues facing higher education were rising tuition, student debt, widespread reliance on contingent faculty, attacks on tenure, threats to the exercise of academic... more
Antropología(s) de la vida y etnografías errabundas: desafíos poshumanistas y poscomunales para una ciencia móvil. Anthropology(s) of life and wandering ethnographies: posthumanist and postcommunal challenges for a mobile science. 136 L a... more
In this present economy that is wholly centered on knowledge and skill, knowledge sharing (KS) is gradually regarded as an important factor in organizational effectiveness and an innovative mechanism to cope with challenges [1].... more
Civil services in India are considered one of the elite services. It is the executive body of India that constitutes the permanent structure for governance. It is also referred to as the steel frame of India. The present civil service... more
In this era of world without borders, mankind needs leadership with authority to discharge the responsibility of shaping a civlized and competitive society. This article discusses leadership generally. Two leadership theories are the... more
Original Research Article The market-driven healthcare system of the US and the public-funded NHS system in the UK present clear differences in policy design and probable financial sustainability. Nonetheless, there are limited... more
Knowledge Management has played an important role for organizational strategic processes. Thus, this work sought to examine the relation between strategic process and KM in the organization of an alimentary sector located in Brazil,... more
Studies on a relationship between absorptive capacity and organisational performance has not been fully exhausted, as organisations operate in an environment marked by high changes and complexities. Absorptive capacity enables... more
El objetivo de la investigación se basó en analizar la incidencia de la inteligencia colectiva en los ecosistemas tecnológicos de aprendizaje, correlacionando los factores bióticos y abióticos bajo los que se desarrolla todo ecosistema,... more
Orientador : . Luiz PanhocaProjeto Técnico (especialização) - Universidade Federal do Paraná, Setor de Ciências Sociais Aplicadas, Curso de Especialização em Gestão Pública MunicipalInclui referênciasResumo : As cidades são o espaço comum... more
O presente artigo aborda a formação de competências, tendo como objetivo promover a reflexão acerca da postura adotada pela área de Gestão de Pessoas – GP no contexto atual, a partir da revisão da literatura e uma pesquisa qualitativa, na... more
EDHUSM) has shown rapid changes and is facing a drastic transformation in relation to the importance of the healthcare system. Reasonable resource forecasting and planning should be done to meet the growing demands of patients. Hence,... more
Latest development of Information Communication Technology (ICT) and its applications in Libraries, the concept of document management has been changed to information management and again the entire scenario of information management has... more
Purpose: of this research is to know the effect of utilization of information technology and internal control of accounting for the value of financial reporting information Design/methodology/approach: quantitative methods using multiple... more
En febrero de 2005, la zona del Valle del Mocotíes del estado Mérida, Venezuela, sufrió los embates de una fuerte vaguada que ocasionó la pérdida de vidas humanas, al igual que cuantiosas pérdidas materiales. Es bien conocido que los... more
Los procesos comunicativos son parte fundamental del proceso educativo a distancia. Esta investigación busca, específicamente en el Propedéutico de Lectura y Redacción del Bachillerato Digital de la Universidad Nacional Autónoma de... more
Las condiciones educativas y laborales de la actualidad exigen un replanteamiento de los esquemas de la educación superior. Las necesidades de inserción acelerada en el mercado de trabajo propician la actualización y modificación de los... more
Resumen T his article presents a review of the values and aspirations of Venezuelan society based on researchcarried out and published by the authorsin 1992. Similarresearchcarried out subsequently in the country and abroa disreviewed. A... more
Published in:  Handbuch des Staatsrechts der Bundesrepublik Deutschland, 3rd ed., vol. IV: Aufgaben des Staates [Functions of the State], 243-312 (Josef Isensee & Paul Kirchhof eds., Heidelberg: C.F. Müller, 2006).
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