Papers by Concetta Metallo
Comparative Digitalization
Springer eBooks, 2017
A Bibliometric Analysis of FabLabs Research
Lecture notes in information systems and organisation, 2024
I social media impongono un ripensamento dei modi tradizionali di comunicare in azienda, dando lu... more I social media impongono un ripensamento dei modi tradizionali di comunicare in azienda, dando luogo ad un nuovo paradigma comunicativo in cui gli utenti generano e scambiano contenuti. L'articolo suggerisce ad imprenditori e manager possibili aree di intervento per la gestione della comunicazione interna mediata dagli strumenti social.
International Journal of Public Administration, Apr 21, 2017
Research investigates the attitude to the information disclosure via website, analysing a sample ... more Research investigates the attitude to the information disclosure via website, analysing a sample of 287 Italian and Spanish municipalities. A Tobit regression approach is adopted to explore the main determinants of e-disclosure. The findings show that municipality's factors like Internet visibility, wealth and leverage play an important role to determine the level of e-disclosure. In addition, a cluster analysis highlights that in Italy there is a greater level of e-disclosure than in Spain, revealing a set of specific elements that characterize municipalities with higher disclosure.
The aim of this paper is to investigate how virtual communities of practice support learning and ... more The aim of this paper is to investigate how virtual communities of practice support learning and knowledge sharing among individuals. We focused on virtual professional communities, examining how they support learning and knowledge sharing. We conducted a descriptive and explanatory study analysing the case of the "Comunità dei giudici e delle procedure esecutive concorsuali". Finally, we present a discussion on the findings.
Evaluating Court Performance: Findings from Two Italian Courts
Social Science Research Network, Jan 9, 2017
This study is part of a wider research project aimed at developing and testing a Performance Meas... more This study is part of a wider research project aimed at developing and testing a Performance Measurement System (PMS) for courts based on a Balanced Scorecard (BSC) framework. The current study represents an initial effort to describe results of a performance measurement attempt that may suggest some challenges in developing a comprehensive PMS for courts. We have tried to assess the performance in two Italian courts focusing on three issues: efficiency measures (clearance rates, case turnover, and disposition time), culture assessment, and Information Systems (IS) success. Our findings provide some useful and interesting insight for researchers and practitioners
The Information Society, Mar 17, 2020
This article analyzes the determinants of public engagement on the Facebook pages of municipaliti... more This article analyzes the determinants of public engagement on the Facebook pages of municipalities. The sample consists of 170 Italian and Spanish municipalities that used Facebook in 2014. The findings show that posting a lot of information on municipal Facebook pages does not increase the engagement of citizens. Also, frequent posting of information per se does not engage public engagement. However, if the posts are published when public can pay attention to them (e.g., off days), the likelihood of public engagement increases. Furthermore, the citizens' engagement on municipal Facebook page depends on the level of citizens' incomethere is a negative relationship between citizens' income and the level of participation.
E-Democracy and Local Public Administrations
Springer eBooks, 2022
Comparative Digitalization
Springer eBooks, 2022
Knowing Within Public Organizations
Springer eBooks, 2022
Knowledge Management and Social Media in Tourism Industry
Advances in knowledge acquisition, transfer and management book series, 2018
The chapter aims to provide an overview of the role of social media for knowledge management in t... more The chapter aims to provide an overview of the role of social media for knowledge management in tourism industry. Respect than traditional tools, the social media penetration within such industry is growing thanks to opportunity for travelers and travel professionals to access critical tourism knowledge everywhere and every time. Prior research has mainly focused on how social media are changing the tourism industry, while it is lacking enough the contribution of these technologies to managing touristic knowledge. This chapter seeks to shed light on how social media support knowledge management, with particular attention to knowledge creation, sharing, and preservation processes, in tourism industry. In particular, while knowledge creation and sharing process have attracted the attention of scholars, knowledge preservation via social media seems be still in its infancy stage.
What Do Local Governments Discuss in Social Media? An Empirical Analysis of the Italian Municipalities
Lecture notes in information systems and organisation, 2016
This study takes a first step toward understanding the social media usage by Italian municipaliti... more This study takes a first step toward understanding the social media usage by Italian municipalities as a means for external communication. Using content analysis and posts categorization on the Facebook pages, we analyze topics of municipality posts to understand the communicative practices and types of use by municipalities. We examine the Facebook profiles of nine of the largest cities in Italy. The analysis is mainly based on a coding scheme that was derived from literature and findings show that the main communication topics between Italian local governments and citizens are provision of information, local events, local public services, and co-design.
Academic research on design science in IS field has proliferated significantly over the last two ... more Academic research on design science in IS field has proliferated significantly over the last two decades. From Simon research to nowadays, the importance of design science is well recognized in the IS literature. However, despite the IS literature is paying more attention on this topic, there is no extensive analysis of a comprehensive set of sources has been performed in order to explore this emerging body of knowledge. The aim of this study is to understand the state of design science in ISR by performing a survey of the existing body of knowledge. Using several online database literature searches, we obtained 245 publications for data analysis. A comprehensive list of references is presented together with a roadmap for performing a bibliographic analysis. Our analysis provides useful insights for IS practitioners and researchers on the major historical trends that can guide future research in this fertile area of inquiry.
Knowing Within Public Organizations
The Information Society, 2020
This article analyzes the determinants of public engagement on the Facebook pages of municipaliti... more This article analyzes the determinants of public engagement on the Facebook pages of municipalities. The sample consists of 170 Italian and Spanish municipalities that used Facebook in 2014. The findings show that posting a lot of information on municipal Facebook pages does not increase the engagement of citizens. Also, frequent posting of information per se does not engage public engagement. However, if the posts are published when public can pay attention to them (e.g., off days), the likelihood of public engagement increases. Furthermore, the citizens' engagement on municipal Facebook page depends on the level of citizens' incomethere is a negative relationship between citizens' income and the level of participation.
International Journal of Public Administration, 2017
Research investigates the attitude to the information disclosure via website, analysing a sample ... more Research investigates the attitude to the information disclosure via website, analysing a sample of 287 Italian and Spanish municipalities. A Tobit regression approach is adopted to explore the main determinants of e-disclosure. The findings show that municipality's factors like Internet visibility, wealth and leverage play an important role to determine the level of e-disclosure. In addition, a cluster analysis highlights that in Italy there is a greater level of e-disclosure than in Spain, revealing a set of specific elements that characterize municipalities with higher disclosure.
What Do Local Governments Discuss in Social Media? An Empirical Analysis of the Italian Municipalities
Lecture Notes in Information Systems and Organisation, 2016
This study takes a first step toward understanding the social media usage by Italian municipaliti... more This study takes a first step toward understanding the social media usage by Italian municipalities as a means for external communication. Using content analysis and posts categorization on the Facebook pages, we analyze topics of municipality posts to understand the communicative practices and types of use by municipalities. We examine the Facebook profiles of nine of the largest cities in Italy. The analysis is mainly based on a coding scheme that was derived from literature and findings show that the main communication topics between Italian local governments and citizens are provision of information, local events, local public services, and co-design.
La Network Governance a supporto dell'Open Innovation: un'analisi della letteratura
Management control, Sep 1, 2017
This study aims at investigate the state of the art of network governance studies in relation to ... more This study aims at investigate the state of the art of network governance studies in relation to a specific context, that is research and development (R & D) and open innovation. The research was conducted through a literature review over the period 2007-2017. The obtained results outline a descriptive picture of the main trends in the field of governance in open innovation networks, highlighting the concentration of studies in some research centers and journals, and therefore a need for research that deepens the Governance as a key factor in open innovation processes.
La Network Governance a supporto dell'Open Innovation: un'analisi della letteratura
MANAGEMENT CONTROL, 2017
This study aims at investigate the state of the art of network governance studies in relation to ... more This study aims at investigate the state of the art of network governance studies in relation to a specific context, that is research and development (R & D) and open innovation. The research was conducted through a literature review over the period 2007-2017. The obtained results outline a descriptive picture of the main trends in the field of governance in open innovation networks, highlighting the concentration of studies in some research centers and journals, and therefore a need for research that deepens the Governance as a key factor in open innovation processes.
Understanding the Moderating Effects of Work Status on the Links between Social Exchange, Psychological Contract Fulfilment, and Job Satisfaction
STUDI ORGANIZZATIVI, 2019
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Papers by Concetta Metallo