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All Journal Ekspektra: Jurnal Bisnis & Manajemen Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmiah Ecobuss Jurnal Entrepreneur dan Entrepreneurship Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL LENTERA BISNIS International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Informasi dan Teknologi Accounting Profession Journal (APAJI) Enrichment : Journal of Management Jurnal Inovasi Penelitian Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Engineering, Science and Information Technology Jurnal Pengabdian kepada Masyarakat International Journal of Social Science Jurnal Abdimas Bina Bangsa JURNAL ILMIAH GLOBAL EDUCATION Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Ilmu Manajemen Advantage Assets : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak Empowerment Society JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) Jurnal Cakrawala Ilmiah Journal of Innovation Research and Knowledge Jurnal Pengabdian Mandiri Malcom: Indonesian Journal of Machine Learning and Computer Science Digital Business Tren Bisnis Masa Depan Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) IIJSE Journal of Innovative and Creativity E-Amal: Jurnal Pengabdian Kepada Masyarakat

Irdiana, Sukma

Institut Teknologi Dan Bisnis Widya Gama Lumajang

Author-ID : 3658605

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BUYING EXPERIENCE: THE IMPACT OF TRUST AND SATISFACTION OF GRAB FOOD CUSTOMERS IN SURABAYA Iristian, Jovi; Irdiana, Sukma
Ekspektra : Jurnal Bisnis dan Manajemen Vol 3, No 2 (2019)
Publisher : Universitas Dr. Soetomo

This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%. Keywords: Buying Experience, Trust, Customer Satisfaction

This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.This study aims to determine and explain the influence of buying experience on customer trust and customer satisfaction in Grab Food customers in Surabaya. The selection of the location of this study considered that the customers who usually bought food using Grab Food were customers whose market segments were in the big city community. The exogenous variables in this study were buying experience, while the endogenous variables were trust and customer satisfaction. The type of research used was explanatory research. The sample were 140 respondents with a sampling technique using purpose sampling. The data collection method used a questionnaire. The validity test and reliability test were used to test the instrument. The result of testing the instrument indicated that the entire instrument was valid and reliable. Data analysis used descriptive analysis and path analysis. The results of this study indicated that buying experience had a significant effect on trust with the contribution of 26.9%. Buying experience had a significant effect on customer satisfaction with a contribution of 22.1%, and trust had a significant effect on customer satisfaction with a contribution of 17.1%.Â Keywords: Buying Experience, Trust, Customer Satisfaction

Analisis Faktor-Faktor Yang Mempengaruhi Struktur Modal Pada Perusahaan Katagori Saham Blue Chips Di Bursa Efek Indonesia Periode Tahun 2011-2014 Irdiana, Sukma
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 6 No. 1 (2016): Maret 2016
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

The purpose of this research is to find and test influence between structure assets, the ratio debt, profitability, liquidity, sales growth, and the size of the company to structure capital companies blue chips listed on the indonesia stock exchange (IDX) a period of the year 2011-2014. This research uses the method purposive sampling. Technique the analysis used is linear regression multiple. Test a hypothesis that used is test f statistics and test t statistics, with a level Î± = 5 percent. This research result indicates that simultaneously structure assets, the ratio debt, profitability, liquidity, sales growth, and the size of the company is the a significant impact on capital structure. In partial structure assets, the ratio debt, and liquidity is the a significant impact on capital structure. While profitability, sales growth and the size of the company in partial there is no the effect on capital structure. Value adjusted r square of 0,298. This means that 29,8 % dependent variable the capital structure can be explained by six independent variable while the rest of 70,1 % capital structure described by variable or other causes out model.

Determinan Harga Saham Perusahaan Yang Terdaftar Di Bursa Efek Indonesia Irdiana, Sukma
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 8 No. 1 (2018): Maret 2018
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Capital market is one form of financial market, where the capital market players invest in the form of securities offered by the issuer. One of the most popular securities for sale on the stock market is stock. Stocks are securities that have high profits and risks or better known as high risk and high return. High risk and high return is the higher the risk of an investment, the higher the amount of profits derived from an investment. The purpose of this study is to obtain evidence empirically and find clarity about the influence of fundamental variables consisting of ROA, EPS, NPM, DER and BVS to stock prices of companies listed in IDX period 2010-2015, either partially or simultaneously. Sample selection method used is purposive sampling and analysis model used is multiple linier regression analysis. The results showed that partially ROA, EPS, NPM, DER, and BVS have a significant effect on stock prices. Simultaneously ROA, ROE, EPS, NPM, DER and BVS simultaneously affect the stock price. Coefficient of Determination (R Square) of 48% and the rest of 52% influenced by other variables that have not been studied in this study.

Kepuasan Kerja, Komitmen Dan Budaya Organisasi Pengaruhnya Terhadap Organizational Citizenship Behavior (OCB) Pada Pegawai Dinas Di Kabupaten Lumajang Irdiana, Sukma; Darmawan, Kusnanto
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 8 No. 2 (2018): September 2018
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

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This study aims to determine the effect of job satisfaction, organizational commitment and organizational culture partially and simultaneously to organizational citizenship behavior (OCB) on official staff in Lumajang District. The research type used is descriptive with causal associative approach. This study was conducted with the number of respondents as many as 147 people. The sampling technique used is a saturated sampling technique. Hypothesis testing is done by multiple linear regression analysis for hypothesis through SPSS 16 for windows program. Based on the results of the study obtained that the satisfaction of employees and organizational culture there is a significant positive influence partially on organizational citizenship behavior (OCB) on the official staff in Lumajang District. While organizational commitment there is no significant positive effect partially on organizational citizenship behavior (OCB) on official employees in Lumajang District. Simultaneously employee satisfaction, organizational commitment and organizational culture there is a significant positive influence simultaneously to organizational citizenship behavior (OCB) on official staff in Lumajang District. The variables studied have an effect of 63.3% on the organizational citizenship behavior (OCB) and the rest is influenced by other variables that are not in carefully.

Optimalisasi Organizational Citizenship Behavior (OCB) Pada Pegawai Dinas Di Kabupaten Lumajang Irdiana, Sukma; Darmawan, Kusnanto
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 8 No. 2 (2018): September 2018
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Influence of leadership, motivation, cylinary and work environment to employee performance Taufik, Mokhamad; Irdiana, Sukma
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 7 No. 2 (2017): September 2017
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

This study aims to determine the influence of leadership, motivation, discipline, and work environment significantly partially and simultaneously to the performance of subdistrict officials in Lumajang District. In this study used quantitative research methods using multiple linear regression analysis tools. Respondents were 78 subdistrict officials in Lumajang District. The results of this study are and documentation and continued with data processing to draw conclusions. From this research, it can be concluded that Leadership, motivation and work environment there is no significant partial positive effect on the performance of sub-district officials in Lumajang District. partially on the performance While the discipline there is a significant positive influence of subdistrict officials in Lumajang District. Simultaneously Leadership, motivation, discipline and work environment there is a significant positive influence partially on the performance of subdistrict officials in Lumajang District. The variables studied have an effect of 40.2% on employee performance, and the rest is influenced by other variables.

Kepuasan Pasien Rawat Inap Ditinjau dari Kualitas Pelayanan, Harga dan Fasilitas di Lumajang Irdiana, Sukma
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 9 No. 1 (2019): Maret 2019
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

The purpose of this study was to determine the effect of service quality, price and facilities on the satisfaction of class III inpatients, both partially and simultaneously. This research was conducted at Wijaya Kusuma Lumajang Hospital. The research method used in this study is Multiple Linear Regression. The results of this study indicate that partially the variable quality of service has a significant effect on the satisfaction of class III inpatients at Lumajang Wijaya Kusuma Hospital. Whereas for the price variable and facility variable there is no significant effect on the satisfaction of class III inpatients at Lumajang Wijaya Kusuma Hospital. From the results simultaneously, the variables of service quality, price and facilities have no significant effect simultaneously on the satisfaction of class III inpatients at Wijaya Kusuma Lumajang Hospital with a coefficient of determination (adjusted R2) obtained at 0.167. This means that 16.7% of patient satisfaction can be explained by independent variables, namely service quality, price and facilities, while the remaining 83.3% patient satisfaction is influenced by other variables not examined in this study. The limitations of this study are only examining the effect of variable service quality, price and facilities on patient satisfaction, while other variables that influence patient satisfaction are expected to be investigated by future researchers.

Minat Memesan Kembali Transportasi Online Irdiana, Sukma; Iristian, Jovi
Wiga : Jurnal Penelitian Ilmu Ekonomi Vol. 9 No. 2 (2019): September 2019
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

Jasa transportasi telah mengalami perkembangan yang sangat pesat, saat ini transportasi umum sudah dapat diakses melalui internet. Perkembangan ini memudahkan masyarakat dalam memanfaatkan pelayanan jasa transportasi umum. Masyarakat kini dapat menggunakan jasa transportasi umum dimana dan kapan pun mereka inginkan. Kini masyarakat yang tinggal di Daerah Perkotaan sudah mulai beralih menggunakan jasa transportasi umum. Jasa transportasi online adalah industri yang populer sekarang ini. Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan dan harga terhadap minat memesan kembali jasa transportasi online dengan kepuasan pelaggan sebagai variable intervening. Populasi adalah pelanggan pengguna jasa transportasi online â€œGrabâ€. Penelitian ini menggunakan 100 sampel responden dengan kriteria telah menggunakan layanan jasa transportasi online lebih dari dua kali. Kemudian data dianalisis menggunakan analisis regresi berganda yang disalurkan melalui SPSS 21 program. Berdasarkan hasil penelitian, hasil bahwa kualitas layanan berpengaruh positif terhadap kepuasan pelanggan, sedangkan harga tidak berpengaruh negatif terhadap kepuasan pelanggan. Dengan regresi berganda koefisien Y1=7,957+0,316 X1-0,084 X2 dan kepuasan pelanggan berpengaruh positif terhadap niat memesan kembali jasa transportasi online dengan koefisien regresi sederhana adalah Y2=0,232 Y1.

Combination Of Financial Decision And Profitability And Its Effect On Company Value Registered In Indonesia Stock Exchange Year 2010-2015 Irdiana, Sukma
Jurnal Ilmu Manajemen Advantage Vol. 1 No. 2 (2017): December 2017
Publisher : Institut Teknologi dan Bisnis Widya Gama Lumajang

The purpose of this study was conducted to determine the significant effect between profitability, investment decisions, funding decisions and dividend policy on corporate value. And to know the effect simultaneously between profitability, investment decisions, funding decisions, and dividend policy on corporate value. research approach used in this research is quantitative approach. The population in this study are all companies that are members of the BLUE CHIPS stock group listed on the Indonesia Stock Exchange from 2010-2015. Sample selection method used is purposive sampling and analysis model used is multiple linier regression analysis. The results show that partially Profitability (ROA), Investment Decision (PER), and Decision Funding (DER) that does not affect the value of the company. While the dividend policy (DPR) affects the value of the company. Simultaneously, the result of the research shows that there is a significant influence between Profitability (ROA), Investment Decision (PER), Fund Decision (DER), and Dividend Policy (DPR) to Company Value (PBV). While the R Square value of 0389 or 38.9% indicates that the contribution of the influence of profitability (ROA), Investment Decision (PER), Funding Decision (DER), and Dividend Policy (DPR) to Company Value (PBV) of 38.9% and the balance of 61.1% influenced by other variables not included in this study.

Co-Authors Abel Haryanto Abrori, Imam Ady Bakri, Asri Ainun Jariah Alfry Aristo Jansen Sinlae Antoni Antoni Astuti, Enny Diah Ayke Nuraliati B.M.A.S. Anaconda Bangkara Burhanuddin Burhanuddin Dedi Haryadi Dendy Eta Mirlana Edhie Rachmad, Yoesoep Eko Nur Hermansyah Endrawati, Titin Farasa, Alifia Feby Arma Putra Ferdy Leuhery Fida Oktafiani Finny Redjeki Hakim, Irfan Hari Setia Putra Hendy Tannady HERY PURNOMO Ifadhila Imam Fauzan Iristian, Jovi Irma M. Nawangwulan Irwan Moridu Jefriyanto Jefriyanto Jovi Iristian Jovi Iristian Juliana Waromi, Juliana Julinta Paulina Kasno T Kasim Kuniawan Yunus Ariyono Kurniawan Yunus Ariyono Kurniawan Yunus Ariyono Kurniawan Yunus Ariyono Kurniawan Yunus Ariyono Kushariyadi Kushariyadi Kusnanto Darmawan Kusnanto Darmawan Kusnanto Darmawan Kusnanto Drmawan Latuni, Fandy M. Yusuf Alfian Rendra Anggoro KR Maulana Muhammad Riza Menhard, Menhard Mohammad Noor Khairullah Mohammad Noor Khairullah Mohammad Noor Khairullah Mohammad Noor Khairullah Mohammad Noor Khairullah Mohammad Noor Khairullah2 Mohammad Noor Khoirullah Mokhamad Taufik Mokhamad Taufik, Mokhamad Muhammad Noor Khairullah Muliyani, Nani Mustafa, Fahrina Ninik Lukiana Noor Khairullah2, Mohammad Nur Laily Arifiyah Nur Latifa Isnaini Putri Nurbakti, Rezky Pilifus Junianto Priambodo, Caka Gatot Putri, Nur Latifa Isnaini Revi Sesario Riesna Apramilda Rio Haribowo Romadhona, Faradiba Rosye Rosaria Zaena Samuel PD Anantadjaya Sarwo Hakim Setyawan, Antonius Ary Siregar, Ade Perdana Sokid, Sokid Sudarmanto, Eko Sugiarti Sugiarti Suryawardani, Ameylia Tri Endar Susianto Tri Palupi Robustin, Tri Palupi Wenny Desty Febrian Febrian Yatna supriatna Yatna Supriatna Yatna Supriatna Yudiyanto Joko Purnomo Yulian Ade Chandra Yulian Ade Chandra Zainul Hidayat Zainul Hidayat

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