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All Journal Jurnal Pengabdian UntukMu NegeRI Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton
Aji Fajar Suryo Antoro
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Edukasi Pengenalan Pentingnya Investasi pada Siswa SMA Dharma Karya Universitas Terbuka Yandes, Jufri; Nurhayati, Syafiqoh; Juniadi, Dedy; Destiana; Fadillah, Syarif; Jasrial; Aji Fajar Suryo Antoro; Muhtarom; Husna Putri Pertiwi
Jurnal Pengabdian UntukMu NegeRI Vol. 9 No. 1 (2025): Pengabdian Untuk Mu negeRI
Publisher : LPPM UMRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jpumri.v9i1.8417

Abstract

Abstract In the midst of the times, financial literacy has become an essential skill for the younger generation to manage their finances effectively and face future economic challenges. Through a participatory approach, this activity was carried out in the form of interactive seminars, group discussions, and simple simulations on investment. The material presented included an introduction to investment, its types such as stocks, mutual funds, and gold, as well as the long-term benefits of investing. This Community Service (PkM) activity aims to increase the understanding of Dharma Karya Open University (UT) high school students about the importance of investment. The implementation results showed an increase in students' knowledge of the basic concepts of investment, awareness of the importance of financial management, and interest in starting investment early on. Students are also able to recognize the risks and benefits of various investment options introduced. This activity concludes that well-designed investment education can be the first step in building financial literacy among students. As a follow-up step, it is suggested to develop a program that involves the surrounding environment of students and parents to support the creation of good financial habits. Keywords: Investment, Stocks, Financial Literacy, Dharma Karya UT High School
Perception of Tax Center Services as a Determinant of Satisfaction Destiana, Destiana; Jufri Yandes; Jasrial; Syarif Fadillah; Husna Puteri P; Syafiqoh Nurhayati; Dedy Juaniadi; Aji Fajar Suryo Antoro; Muhtarom; Dwi Rahmawati; Laras Ayu Andini; Ridha Azka Raga
Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Vol. 11 No. 2 (2025): Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton, Indonesia
Publisher : Lembaga Jurnal dan Publikasi Universitas Muhammadiyah Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/pencerah.v11i2.7061

Abstract

Tax revenue is the main source of state revenue and to achieve its growth, effective service is needed to increase taxpayer satisfaction. This study aims to provide the impact of Tax Center services on taxpayer satisfaction in the context of the Open University. Using a quantitative descriptive method, data were collected from 115 respondents consisting of lecturers and education staff through a structured questionnaire. The questionnaire measured five dimensions of service, namely physical evidence, transmission, responsiveness, assurance, and empathy, and overall with satisfaction analyzed using the SmartPLS 4.0 application. The results of the study indicate that although empathy has a significant effect on taxpayer satisfaction, other dimensions, namely physical evidence, income, responsiveness, and assurance, do not show a significant effect. Empathy, which includes attention to taxpayer needs, problem solving, and ease of service, is identified as the strongest determinant of satisfaction. This study underlines the importance of empathetic involvement by Tax Center officers in assisting taxpayers, especially in reporting SPT, which increases overall satisfaction. Conversely, other dimensions of impact that are not significant indicate the need for improvement in service delivery. This study concludes with recommendations to strengthen service quality in all dimensions to improve taxpayer satisfaction and compliance.
Co-Authors Dedy Juaniadi Dedy Juniadi Destiana Destiana, Destiana Dwi Rahmawati Husna Puteri P Husna Putri Pertiwi Jasrial Jufri Yandes Laras Ayu Andini muhtarom Nurhayati, Syafiqoh Ridha Azka Raga Syarif Fadillah