ERP / CRM Implementation

This project on “IIMSR Student Management System” is useful for easy user interface. The system utilizes the powerful database management, data retrieval and data manipulation. This project provides more ease for managing the data than manually maintaining in the documents. The project is useful for saving valuable time and reduces the huge paper work.

It will help educational Institutions like schools and colleges will keep track of their student records like personal details,contact details,marks details, etc. The Internet is rapidly becoming a part of the everyday lives of a majority of people in the world. People perform various activities on the Internet and one of them is storing their data in data-base where they are interested in. In these data base’s they can post the queries and they can retrieve the required data. Obviously there is a need of Student Information System software for management of student’s data.


There are many departments of administration for the maintenance of college information and student databases in any institution.
All these departments provide various records regarding students. Most of these track records need to maintain information about the students. This information could be the general details like student name, address, performance, attendance etc or specific information related to departments like collection of data.
All the modules in college administration are interdependent. They are maintained manually. So they need to be automated and centralized as, Information from one module will be needed by other modules.

For example when a student needs his course completion certificate it needs to check many details about the student like his name, registration number, year of study, exams he attended and many other details. So it needs to contact all the modules that are office, department and examination and result of students.

The successful implementation project of the Enterprise Resource Planning (ERP) has many benefits for the implementing organisation. However, on other side, failing this project would have several negative implications not only on the business but also on the ERP vendor. Therefore, considering all the factors that might affect the success of this project is considered as a priority for all parties involved in this project. Many papers or journal articles have studied the Critical Success Factors (CSFs) that influence the ERP implementation and post implementation phases, however, very few has considered them from the stakeholders' perspective. Hence, this research will fill this gap by providing a systematic review for the literature related to CSFs in the ERP implementation and also present them while considering the participants' different perspectives. This paper presents a systematic review of 35 research articles published on the CSFs implementation between 2000 and 2013. We collected and analysed 35 of the key articles discussing and analysing ERP implementation. The paper identifies a total of 51 CSFs in ERP implementation. In these 51 CSFs, top management support and commitment, training and education, project management, clear vision and objectives of the ERP system, careful change management and Interdepartmental communication were the most frequently cited as the CSFs to the successful implementation of ERP systems. A better understanding of the CFSs will help the practitioners and managers to improve the chance of success in the implementation projects.

Purpose -To explore the current literature base of critical success factors (CSFs) of ERP implementations, prepare a compilation, and identify any gaps that might exist. Design/methodology/approach -Hundreds of journals were searched using key terms identified in a preliminary literature review. Successive rounds of article abstract reviews resulted in 45 articles being selected for the compilation. CSF constructs were then identified using content analysis methodology and an inductive coding technique. A subsequent critical analysis identified gaps in the literature base.

CV Karya Mandiri Sejahtera merupakan perusahaan yang bergerak dibidang industri furniture dan jasa interior yang memiliki workshop di daerah Pangkalan Dua, Desa Sumur Batu, Bantar Gebang, Bekasi. Perusahaan yang dipimpin oleh Drs. Budiyono S. MM,.

Nowadays, Information Technology (IT) plays an important role in efficiency and effectiveness of the organizational performance. As an IT application, Enterprise Resource Planning (ERP) systems is considered one of the most important IT applications because it enables the organizations to connect and interact with its administrative units in order to manage data and organize internal procedures. Many institutions use ERP systems, most notably Higher Education Institutions (HEIs). However, many projects
fail or exceed scheduling and budget constraints; the rate of failure in HEIs sector is higher than in other sectors. With HEIs’ recent movement to implement ERP systems and the lack of research studies examining successful implementation in HEIs, this paper provides a critical literature review with a special focus on Saudi Arabia. Further, it defines Critical Success Factors (CSFs) contributing to the success of ERP implementation in HEIs. This paper is part of a larger research effort aiming to provide guidelines and useful findings that help HEIs to manage the challenges for ERP systems and define CSFs that will help practitioners to implement them in the Saudi context.

La idea consta de que en función de los años, los productos pueden variar, la forma en que son entregados a los clientes cambia, el personal que atiende a estos mismo pude rotar, las políticas de atención pueden verse corregidas, pero la única constante, con poca variabilidad a través de los años son los clientes, los cuales son los encargados de dar el sustento para que la empresa pueda seguir adelante.
Es por esto que se desea generar un marco conceptual de trabajo el cual permita a la empresa el poder manejar las relaciones con el cliente de manera efectiva y redituable, a través de estudios de los clientes, saber cómo tratarlos, que enfoque dar a cada uno y segmentarlos conforme intereses comunes con el fin de aplicar estrategias comerciales que permitan el poder tener acercamientos con ellos y ayudarlos a escalar en los niveles de experiencia con la compañía.

Abstract - An ERP (Enterprise Resource Planning) system plays an important role in managing business processes, and effect of on business performance in Egypt. ERP improves the ways businesses take orders, manufacture goods, ship products, and bill for goods. Businesses see value from ERP software. Recently, many organizations have implemented ERP systems. However, little research has been conducted regarding these systems how can ERP improve a company’s business performance? This paper explores and analyzes the existing literature on ERP implementation and attempts to identify the critical success factors for a successful implementation of an ERP to improve a company’s business performance in Egypt. This paper proves that the most important critical success factors of ERP implementation to improve a company’s business performance in Egypt. This study has contributed to academic research by producing the empirical evidence to support the theories of CSFs and ERP implementation success. A case-study on the other hand implemented to help identify the important contributing factors for the relationship between ERP and business performance.

Keywords: Enterprise Resource Planning (ERP) system, critical success factors, Case study analysis, business performance.

Teknologi ERP pendidikan dapat dimanfaatkan lebih lanjut di dunia pendidikan. Proposal ini bertujuan untuk menerapkan sistem ERP pendidikan di SMKN 1 Cikande. Pengelolaan administrasi dan manajemen sekolah di SMKN 1 Cikande masih manual dan kurang begitu baik, sehingga diharapkan pada saat diterapkannya sistem ERP pendidikan, pengelolaan administrasi dan manajemen di SMKN 1 Cikande akan menjadi lebih efektif dan efisien. Salah satu sistem ERP pendidikan yang dapat diterapkan di SMKN 1 Cikande yaitu Sistem Informasi Manajemen Sekolah (SIMS) Jibas. SIMS Jibas bersifat open source sehingga dapat dikustomisasi sesuai dengan kebutuhan yang ada di organisasi pendidikan. Namun tidak semua kebutuhan di SMKN 1 Cikande dapat terpenuhi oleh SIMS Jibas, karena masih dibutuhkan suatu analisis kebutuhan yang hasilnya akan diperlukan untuk desain kustomisasi SIMS Jibas, agar SIMS Jibas dapat berjalan dengan optimal pada saat penerapan di SMKN 1 Cikande. Pengujian SIMS Jibas ini meliputi pengujian availability, pengujian compatibility, dan pengujian usability, pengujian response time, pengujian control. Hasil pengujian availability sistem dapat beroperasi minimal 8 jam, Pengujian compatibility sistem yang dibuat dapat berjalan pada 2 sistem operasi yaitu sistem operasi windows dan sistem operasi linux. Hasil pengujian usability menunjukkan bahwa 85% pengguna merasa puas dengan kinerja sistem dan 100% pengguna memerlukan pelatihan untuk mengoperasikan sistem. Hasil pengujian response time sistem dapat memberikan waktu respon kurang dari 3 detik, dan hasil dari pengujian control sistem dapat membatasi hak akses pengguna.
Kata kunci : ERP, SIMS Jibas, open source, kustomisasi

ERP implementation project is a challenging endeavor to any organization. In addition to changing a core information system and related business processes, all the project stakeholders' competence and commitment need to be brought to the right level, at the right time, to ensure a successful completion of the project and attainment of project goals.

Business Intelligence (BI) is one of the fastest growing software sector and software vendors are rapidly developing multiple BI tools to support the growing data analysis needs of organisations. In order to be sustainable in a briskly changing turbulent environment, organisations need to have access to information about their operational performance. BI tools play a vital role in supporting the decision makers at different organisational levels. As these tools are becoming critical in decision making, it has become not only an information technology concern but also a management concern. Without proper governance it would be impractical to achieve the value that BI tools offer. Adopting a BI governance framework in organisations will lead to common principles and clear ownership over information. Additionally, appropriate alignment between corporate governance and BI governance can yield more benefits. This paper provides an insight into the importance and value of BI tools. Key functionalities of BI tools have also been highlighted. Different challenges in gaining true value from BI tools have been examined. Four phases of developing a BI governance framework have been illustrated. The alignment between BI governance and corporate governance has also been explored with a recommended model. Exploratory analysis of two organisations (Premier Healthcare Alliance & BellSouth Telecommunications) to identify how they have utilised BI tools and adopted BI governance has been briefly carried out. The paper posits that if the steps for developing a BI framework are adopted by organisations and the BI framework is aligned with the corporate framework, BI deployment and usage will be successful with reduced risk levels.

Di era globalisasi saat ini , perusahaan semakin terhubung secara internal maupun terhubung eksternal dengan perusahaan lain. Jika perusahaan berskala besar harus mengoordinasikan semua aktivitas untuk merespon ribuan atau ratusan pesanan pelanggan serta pengiriman dari pemasok, maka banyak perusahaan menerapkan sistem perusahaan, sistem manajemen rantai pasokan, dan sistem manajemen hubungan pelanggan. Karena sistem-sistem tersebut dianggap ampuh dalam mencapai keunggulan operasional. Penelitian ini dilakukan dengan melihat ketiga faktor yang dinilai berpengaruh terhadap keunggulan operasional yaitu faktor sistem perusahaan, sistem manajemen rantai pasokan, dan sistem manajemen hubungan pelanggan dengan melalui berbagai metode penelitian yang relevan dan dapat menjelaskan secara rinci terkait hubungan faktor keunggulan operasional.

Building Information Modelling (BIM) tools and workflows are now widely acknowledged as enablers for improved efficiencies across the lifecycle of construction projects. While BIM applications have been extensively researched in design and contractor organisations, there has been a dearth of investigations of BIM implementation within manufacturing. Research into BIM for manufacturing has been largely focussed on the topic of BIM objects and their graphical and non-graphical content. The knowledge gap within the 'BIM for Manufacturing' area is remarkable given the primary role of manufacturers in supplying building systems and components as well as the data for detailed design, construction and operation phases. The key areas that are under-scrutinised are: (a) BIM uses, benefits and workflows within manufacturer organisations, and (b) BIM link or integration with other business functions within either an 'Enterprise Application Integration' (EAI) or an 'Enterprise Resource Planning' (ERP) integration types. This paper aims to contribute to these two areas by (1) illustrating the application of BIM in design-for-manufacture (offsite fabrication) and design-for-site (installation), its benefits and workflow, and (2) discussing the ways for its integration with other business functions and proposing a suitable approach. The results from the case study showed important tangible and latent benefits. The proposed approach for BIM integration showed potential links with several business functions within the manufacturing organisations including sales and estimation, procurement, production, construction management, and asset management.

Perkembangan TI pada abad ke-21 sangat pesat. Salah satu contoh dari perkembangan TI ini adalah internet. Masyarakat mulai terbiasa menggunakan internet dalam kehidupan mereka. Contohnya, mereka melakukan pembelian secara online melalui internet. Permasalahan yang sering terjadi adalah cara mengatur dan menjaga agar hubungan antara konsumen dengan perusahaan dapat terjalin dengan baik. Untuk itu dikenalkan sebuah sistem yang bernama sistem eCRM (Electronic Customer Relationship Management). Perancangan aplikasi eCRM ini bertujuan untuk menghasilkan suatu aplikasi yang berbasiskan internet yang interaktif, untuk meningkatkan hubungan yang baik dengan pelanggan yang ada; meningkatkan pelanggan baru serta meningkatkan keuntungan dari penjualan. Dalam penelitian ini penulis menggunakan metode analisis dan perancangan. Metode analisis termasuk studi kepustakaan dan pengumpulan data dan informasi yang dibutuhkan melalui penelitian lapangan, sedangkan metode perancangan yang digunakan adalah metode perancangan terstruktur. Penulis menghasilkan sebuah aplikasi operasional eCRM yang berbentuk sebuah website yang memiliki beberapa menu yang tidak dimiliki oleh website sejenis lainnya, seperti menu FAQ, dan Belanja Online. Website ini juga memiliki kelengkapan informasi yang cukup sehingga pelanggan dapat dengan mudah mendapatkan informasi yang diinginkan. Dengan adanya perancangan aplikasi eCRM ini diharapkan dapat memenuhi kebutuhan informasi dan pelayanan kepada pelanggan yang saat ini masih terbatas, sehingga dapat memberikan keuntungan bagi pelanggan dan perusahaan.
Kata kunci: CRM, eCRM, Internet, Business to Customer, Pelanggan, Kepuasan Pelanggan, Penjualan Online.

"Due to their limited resources, budgets and their high sensitivity to costs, when Small and Medium Enterprises (SMEs) take the first step into implementing an Enterprise Resource Planning (ERP) system, they need to think about many things, foremost the cost of adoption. Literature suggests that most ERP implementations fail due to inaccurate and optimistic budget and schedule estimations,as well as, anticipating indirect costs beforehand is problematic. With the deficiency of a clear model of cost factors for ERP adoptions,ERP adoptions face high risks of failure. Failures could be caused by several factors, but the scope of this research is focused on identifying, exploring, and validating a comprehensive list of ERP adoption cost factors. This could aid SMEs in visualizing the different expected costs, and would consequently assist in better future cost management and estimations.
There has been plenty of research in ERP; however, a clear gap in ERP cost identification, management, and estimation exists. This paper focuses on identifying direct and indirect cost factors that influence total costs in the ERP adoption process. The paper presents a cost list that has been developed through literature and an ERP expert panel. Furthermore, this study validates the costs list through interviews with different stakeholders within ERP adoption projects in Egypt."

Enterprise Resource Planning (ERP) system is nothing new to business entities and in
fact is a very demanding system in Malaysia. ERP system is uniquely positioned to
provide business solutions in the aim of rendering higher revenue generation, where
industrial sectors like telecommunication industries, rigorously need to stay rival with
their competitor. This paper presents findings from on-going study where an updated
version of D&M IS model is adopted. The proposed conceptual framework is
developed using five success dimensions i.e. information quality, system quality,
service quality, user satisfaction and net benefits. Survey method is opted to measure
the constructs as defined by Delone & McLean. Reliability analysis is therefore
performed to observe whether individual items (or sets of items) developed for the
survey produce results consistent with the overall questionnaire. The reliability results
appeared that all item to be worthy of retention due to good internal consistency (all
dimensions’  > 0.95).

Information Technology (IT) and Information Systems (ISs) compose a critical role in today’s business environment. Enterprise Resource Planning (ERP) systems are the most cutting-edge IS in present business environment. By bringing a company’s different functions together into one large integrated system, an ERP system creates a plethora of opportunities for growth and increased productivity. Medium sized enterprises in the developed world are well ahead in their usage of ERP systems. However, the available studies pertaining to the use of ERP systems in developing countries reveal that, the medium scaled businesses in Sri Lanka are far behind in adaptation of ERP systems. Literature reveals that there are many significant contributing factors that effect selecting and implementation of ERP systems in medium sized organizations in developing countries. This research tries to make a new knowledge of factors of success of implementation and adaptation of ERP systems.

The research is mainly based on qualitative research methodology. Primary data were collected from medium sized industry and their Information Technology (IT) experts though interviews. The objective of using the qualitative research was to find out common and main barriers and its’ effect to implementation and adaptation of ERPs. Furthermore, secondary data such as Literature was also contributory to the main outcome and results.

Influencing factors that analysis research results give new way of rationale for selecting and implementation of ERP systems in medium sized companies in developing countries. Results in summary; higher influencing factors for selecting process are Vendor/Software Reputation, Align with Business Function, Cost and C-level Officers' countenance . And as this research shows that, important factors influencing success of implementation and adaptation of ERPs are Align with Business Function, Availability of Domain Expert, Support & Training, Usability and User friendliness, Level of Customization, Vendor-Employee Interaction, C-level Officers' countenance and Implementation team. In other words this research shows that not only a single IT domain’s factors can influence to success of ERP selection and implementation and it is essential to manage modern processes with interdisciplinary comprehension.

The popularity of loyalty programs worldwide shows that this is one of the most efficient marketing tools in highly competitive markets to retain customers. The saturation of loyalty schemes themselves can lead to a fierce competition between firms to gain wider penetration for their cards. The experience of the  customers regarding adoption of loyalty programs can affect their attitude towards the different attributes of the programs. We found that more experienced customers evaluate the importance ofthe soft attributes of the loyalty schemes higher.

This research aims to identify specific management practices that can help to improve the process of IS/business alignment and the design of ITG architecture that supports those processes. To this end the authors propose a framework that is used as a reference to classify relevant management practices in the process of IS/business alignment and design of ITG architectures. The analysis was carried out in a large leading international food and beverage company. Findings show that at operational and tactical levels, improving the coordination of the IT investment management process and enabling structures that strengthen the connection of budgetary controls are core structural capabilities that can positively improve the process of IS/business alignment and impact significantly the design of ITG architectures.

Enterprise resource planning (ERP) projects are complex and resource demanding. Some ERP projects fail due to what is called 'misfit' between the adopting organization's business requirements and the ERP's functionalities. Existing literature has studied how ERP systems match to different organizations and have argued that there always exists a gap between the business rules embedded in the system, and the practices and processes that exist in organizations. Thus, tailoring might be an important procedure during ERP implementations, in which the ERP customization takes place in order to ensure the compliance with the organizations' critical business processes and requirements. Via an in-depth case study, this research investigates how the different ERP tailoring types defined in literature correspond to different types of misfits identified in an ERP implementation project at a large public organization. The study results suggest that there is a correlation between tailoring types and categories of misfits. In other words, different categories of misfits can be decisive for the type of customization being used. These categories can be organized into four main influences that affect tailoring; strategy, project, system and institution. Moreover, internal institutional factors that are linked to system acceptance, such as culture and resistance could affect tailoring.

Enterprise Resources Planning (ERP) merupakan suatu sistem teknologi informasi yang tinggi tingkat kerumitannya. Implementasi ERP mempunyai tingkat kesulitan tinggi dan biaya yang besar karena membutuhkan sumber daya yang besar pada perusahaan sehingga banyak perusahaan mengalami kegagalan. Penelitian yang dilakukan terhadap lima perusahaan besar di Jatim dengan menyebarkan kuisioner didapatkan lima critical success factors yang besarnya adalah management/organisasi (komitmen, edukasi, keterlibatan, pemilihan tim, pelatihan, serta peran dan tanggung jawab) sebesar 76 %, proses (alignment, dokumentasi, integrasi, dan re-desain proses) sebesar 65 %, teknologi (hardware, software, manajemen sistem, dan interface) sebesar 100 %, data (file utama, file transaksi, struktur data, dan maintenance dan integrasi data) sebesar 100 % dan personel (meliputi edukasi, pelatihan, pengembangan skill, dan pengembangan pengetahuan) sebesar 55 %. Secara keseluruhan dari critical success factors yang ada dengan tingkat kesuksesan mengimplementasikan ERP sebesar 77 %.

The presented study tried to examine the implication of ERP (Enterprise Resource Planning) that has been investigated recently by different scholars. The study aimed to propose an inexpensive model for implementing ERP. To achieve the purpose, the experimentally established factors known as critical success factors (CSFs) were described and classified in the review of the literature. Therefore, the result of the study can be viewed as the proposal of an inexpensive model of CSF in implementing ERP. Related tables and appendices were included for each subject matter so that the readers could get familiar with them easier. Also, they can aid scholars for further studies. A comprehensive bibliography with a full description of the cited materials was also included in this study.

The deficiency in the availability of petroleum products has given rise to the incorporation of electric vehicles (EVs) globally as a substitute for the conventional transportation system. Significant research has been pursued over last two decades in the development of efficient EV charging methods. A preliminary review of few methods developed for wireless charging revealed that ICPT is a promising and convenient method for the wireless charging of EVs. This paper includes the equivalent circuit analysis and characteristics of the ICPT system and focuses on the research progress in respect of the designs for the charging coil, leakage inductance compensation topologies, power level enhancement and misalignment toleration. The improvement in these factors has been essential for the implementation of EV charging. A brief discussion over design process and control of ICPT system has been added. Conclusions have been made on the basis of the information extracted from the literature and some future recommendations are provided.

Purpose – Delivering benefits from ERP II is challenging and the purpose of this paper is to investigate the allocation of resources contributing towards benefits realisation.

Design/methodology/approach – A case-study investigation was based on a five-month placement within the project team of an organisation implementing ERP II. A critical success factors (CSF)
phasing model was developed in order to categorise invested resources. Participant observations formed the first stage of the research and two years post implementation the observations were presented back to four key members of the project team to identify which invested resources contributed towards benefits realisation. Subsequently, the findings were presented to seven supplier organisations to validate the CSFs required to deliver benefits realisation from ERP II implementations.

Findings – This research has identified 19 CSFs for ERP II, contributing an additional six to those already outlined in literature. A critical pathway for ERP II implementations has been presented,
allowing the identified CSFs to be tackled at the appropriate stages of the implementation.

Originality/value – This is the first time CSFs have been allocated to different phases of the implementation lifecycle using a structured model. As a result, resources contributing towards
benefits realisation can be more effectively applied, saving the organisation valuable resources.

Keywords ERP II implementation, Implementation lifecycle, Critical success factors, Critical pathway, Benefits realization, Customer relationship management

Paper type Research paper

This paper discusses cloud ERP security challenges and their existing solutions. Initially, a set of definitions associated with ERP systems, cloud computing, and multi-tenancy, along with their respective challenges and issues regarding security and privacy, are provided. Next, a set of security challenges is listed, discussed, and mapped to the existing solutions to solve these problems. This thesis aims to build an effective approach to the cloud ERP security management model in terms of data storage, data virtualization, data isolation, and access security in cloud ERP. The following proposed techniques are used to improve the security for multi-tenant SaaS: database virtualization, implementation of data encryption and search functionality on databases and developed systems, distribution of data between tenant and ERP providers, secure application deployment in multi-tenant environments, implementation of the authentication and developed systems together as a two-factor authentication, and improved user access control for multi-tenant ERP clouds.

Currently, SMEs are looking for ways to select Computerised Accounting Software packages to better improve their business process capabilities, economies of scale and competitive edge over rivalry companies in the market. CAS is seen as the optimal preference as it is now a dominant, powerful and integrated software package embedded with all the modules needed to process and generate accounting information on a timely, high precision and error free manner for management decisions. However, choosing the appropriate CAS has become a critical problem for many SME entities in developing countries as the past and continuous selection of sub-optimal CAS application had brought mischance's to SMEs leading to massive financial losses and arguably bankruptcies. Some critical and vital considerations such as vendor credentials, CAS selection and implementation financing option by the CAS vendor, Maintenance overheads, Functionality, Flexibility and Implementation are most often marginalised during the selection process which have negatively affected SMEs ability to select the best breeds of CAS among the proliferated software in the software market in Ghana. This study fills this gap by proposing an appropriate integrated buying framework leading to a mathematical model that may guide SMEs in their quest to selecting an optimal CAS package for implementation where the software market is fuzzy and unclear regarding the best CAS package available. Business processing needs of SMEs are varied so it is expected that the suggested model would support SMEs in developing countries select the " most appropriate " CAS that may meet their respective financial transaction processing needs.

This is to certify that this project submitted by Ankit Chand, bearing Roll no: 201018254 of National Institute of Science and Technology , in partial fulfilment for the requirement of the degree of "Bachelor of Technology" in Computer Science and Engineering affiliated to Biju Patnaik University of Technology is record of bonafide work carried out by him under my supervision.

Enterprise resource planning (ERP) system has been one of the most popular business management systems, providing benefits of real-time capabilities and seamless communication for business in large organizations. However, not all ERP implementations have been successful. Since ERP implementation affects entire organizations such as process, people, and culture. ERP (Enterprise resource planning) can be defined as a software solution that addresses the enterprise needs taking the process view of the organization, to meet the organizational goals tightly integrating all functions of an enterprise It is an industry term for the broad set of activities supported by multi-module application software that help a manufacturer or other business manage the all the parts of its business. ERP facilitates integration of company-wide information systems with the potential to go across companies.
Technology is necessary nowadays to gain competitive advantage especially in apparel industry. Businesses become more challenging and time effective. Cost controlling is nowadays is not only controlling the monitory value it is also about the time value. Control the lead time is more challenging because times contain value as well as information is one of the great weapons in the business world. And ERP (Enterprise Resource Planning) is the latest high-end solution information technology has lent to business application. The ERP solutions seek to streamline and integrate operation processes and information flows in the company to synergies the resources of an organization namely men, material, money and machine through information
By this report I have discussed about a company named Kwun Tong Apparels Ltd. Through this report I have compare the business process of the company at present time and what will be happen if they implement ERP system in their system. That means I have discussed here what benefit they can achieve through ERP application.

ERP systems are considered to be mission-critical information systems in the current business environment. The adoption of ERP should not be hindered solely by the size of an organisation. The key aims of this paper are to elucidate the various strategies Enterprise Resource Planning (ERP) vendors have developed to encourage Small to Medium Enterprises (SME) to adopt their products. These strategies focus around solutions such as pre-configured solutions, implementation methodologies and hosting options. In order to meet this aim, this paper utilises two case studies as examples which demonstrate the experiences of companies who have utilised these strategic options. Based on the extant literature, the barriers to implementation of ERP systems in SMEs have also been discussed. Discussion about the implementation barriers is included to explain how organisations can prepare and plan for effective ERP system implementation.

Various aspects of three proposed architectures for distributed software are examined. A Crucial need to create an ideal model for optimal architecture which meets the needs of the organization for flexibility, extensibility and integration, to fulfill exhaustive performance for potential talents processes and opportunities in the corporations a permanent and ongoing need. The excellence of the proposed architecture is demonstrated by presenting a rigor scenario based proof of adaptively and compatibility of the architecture in cases of merging and varying organizations, where the whole structure of hierarchies is revised.

https://sites.google.com/site/ijcsis/

Penjelasan secara singkat deskripsi dan fungsi dari setiap modul dari:
1. Kelompok aplikasi: Website Apps
2. Kelompok aplikasi: Operation Apps

Tugas 2  Pengertian Dan Fungsi Aplikasi Odoo
Mata Kuliah Enterprise Resource Planning (ERP)
Fakultas Ilmu Komputer, Universitas Subang.

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Implementation process ERP is complex and expensive process. Typically always be faced with many failures. Successfully implemented in an organization has many challenges. Organizations in the deployment and success of the system depends on several factors. One of the key factors in the successful deployment of systems methodology is the implementation process. Methodology has several indicators for successful implementation of ERP systems, we have examined. And indicators for each of the methodologies have identified. The proposed method is also an important indicator of the success of security controls and indicators to be monitored and controlled.

https://sites.google.com/site/ijcsis/

This dissertation aims to bring forth new methodology for the ERP system within the aviation Maintenance, Repair and Overhaul industry. There are many ERP methodologies within the market that caters to manufacturing industries, and thus are not as appropriate for aviation industries due to the aviation regulatory. Many aviation industries are not able to successfully implement an ERP system using current methodologies due to employee engagement and quality management from aviation regulatory. 
This dissertation presents firstly the overview of the aviation industry and the need for successful ERP implementation for a fast paced growing industry. The dissertation goes forward with researching and understanding why current methodologies are not a good fit for the aviation industry. The dissertation presents a proposed methodology for the aviation industry that tackles the issue of employee engagement and quality management. The methodology is tested in an aviation maintenance, repair and overhaul company seeking to start up its new ERP system. 
The results of this proposed methodology assisted the company to successfully implement the ERP system with engagement of the employees as well as satisfying the aviation authorities audits. The implications of the dissertation would be this proposed methodology can be used to assist other aviation maintenance, repair and overhaul companies in implementing their own ERP systems successfully. The methodology can also be tweaked for further improvements for aviation industries or any industries that require strict quality assurance product.

This quantitative correlational research examined the correlations between customer relationship management (CRM) usage, product innovation, and customer satisfaction. The general problem was the lack of evidence indicating the use of CRM system as effective in improving small-to medium size companies' performance. Hence, the specific problem was to determine the beneficial use of a CRM system for customer satisfaction and product innovation. Data were gathered through sur-veymonkey.com. A total of 97 respondents were selected as sample from 10 small-to medium-size companies to answer the survey questions. Respondents were top managers, middle managers, and first-line managers of the selected organization. Statistics of the study were provided with the help of IBM Statistical Package for Social and Sciences version 23. The findings showed a strong correlation between the use of CRM system and customer satisfaction. They indicated the use of CRM system could improve the relationship with existing customers, could help attract prospective customers, and could win back former customers.

Data mining is a continuous, iterative process that is the very core of business intelligence. It involves the use of data mining software, sound methodology and human creativity to achieve new insight through the exploration of data to uncover patterns, relationships, anomalies and dependencies. Data mining helps marketing professionals improve their understanding of customer behavior. In turn, this better understanding allows them to target marketing campaigns more accurately and to align campaigns more closely with the needs, wants and attitudes of customers and prospects. Data mining is part of a much larger series of steps that takes place between a company and its customers. The way in which data mining impacts a business depends on the business process, not the data mining process. Data mining extracts information from a database that the user did not know existed. Relationships between variables and customer behaviors that are non-intuitive are the jewels that data mining hopes to find.

Enterprise Resource planning (ERP) implementations in the context of small medium size enterprises is discussed in this paper. It is essential for small businesses to success implementation an ERP system to maintain control of their risks. ERP implementation is costly and risky for small and medium enterprises. Paper identified from archived literature, ERP implementation risk in selecting and implementing an ERP system. Authors hypothesized a relationship between two elements of organizational risk factors, adequate system and business processes re-engineering. The study also examines the relationship between ERP implementation cost and ERP project success in order to better manage enterprises ERP projects in context of SMEs.

Customer relations management (CRM) integrates all business activities to identify and manage customers in order to increase sales in the long run and thus raise the value of companies. Efficient administration of CRM requires the recognition of appropriate patterns within the existing datasets. Analysis of such patterns will then enable managers and analysts to make the best possible decisions in critical situations. Pattern recognition is one of the fundamental goals of data mining techniques. Decision trees are popular data mining approaches commonly used as prediction models. The present study proposed a model which utilized both classification (based on J48 tree) and feature selection for the accurate prediction of marketing performance. The efficacy of the proposed model was evaluated in three datasets and the results were compared with other widely used data mining algorithms including the reduced-error pruning (REP) tree, random decision tree, support vector machine (SVM), and J48 tree. The results confirmed the higher precision, accuracy, and recall and lower error rate of the proposed model compared to the other four methods.

Within the last decade, there has been a global increase in the use of e-business by both large and small companies. Today, it is generally acknowledged that e-business provides a range of opportunities for small businesses to operate and compete effectively; however, in developing countries such as Nigeria, there is very limited research on e-business adoption in the small business sector. This paper reviews existing literature on e-business adoption in developing countries, identifies key issues impacting upon e-business adoption and examines the use of e-business in four Nigerian small businesses using existing analytical models. The results indicate that Small Business Enterprises in Nigeria are indeed benefitting from e-business deployment, and key influencing factors affecting e-business adoption are identified. The study also concludes that different processes in different companies are affected by e-business, but that it is the customer facing processes in the main that have gained most from the adoption of e-business.

ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.
These problems are felt in the hospitality industry just as much as in any other industry.
Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.
Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.
The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.

Kurumsal Kaynak Planlaması Sistemleri tüm isletmeler için zor, karmasık ve maliyetli süreçlerdir. Bu zorlu sürecin çesitli asamalarının ayrı ayrı analiz edilmesi ve yönetilmesi gerekir. Bu asamalar sistemin ve sirketin analizi, yazılım seçimi, yazılımın alınması, hazırlık asaması, uygulamaya geçis, yazılımın kullanımı ve sistemin gelistirilmesidir. Isletmenin mevcut sistemden yeni yazılım sistemine geçis asaması, isin en uzun ve zahmetli süreçlerinden birisidir. Bu çalısma KP sistemlerine geçis asamasında hangi yaklasımlar olduğunu incelemek üzere sistem analizi için bir literatür çalısması olarak değerlendirilebilir. Hazırlık asaması tamamlandıktan sonra kaynak planlamasında yeni sisteme geçiste izlenmesi gereken yaklasımlar bu çalısmada incelenmeye çalısılmıstır.

Enterprise Resource Planning Systems are difficult, complex and costly processes for all businesses. This challenge process soft he various stages has to analyze and managed separately. These phase sare the system’s and company's analysis, software selection, buying software, the preparatory phase, transition to the application, using of software and system development. Transition to phase of a new software system from the current system of business is one of the work of long and laborious processes. This study is onsidered as a literature study for system analyze to investigate that during the transition in which approaches to RP system. After the completion of the preparation phase, the transition approaches to the new system in resource planning is
followed investigated in this study.

Customer relationship management is a business strategy that provides the enterprise with a
complete, dependable, and integrated view of its customer base. Although e-CRM research is prolific,
there appears to be a lack of consistent understanding and agreement as to the operationalization of
the term e-CRM. Some research refers to e-CRM as a philosophy (Crafton, 2002), some consider e-
CRM a marketing strategy (Bai, Hu, and Jang, 2006), and others refer to specific software tools,
methods, and systems as e-CRM (H. M. Chen, Chen, and Kazman, 2007; Scullin, Fjermestad, and
Romano, 2004). E-CRM system brings together lots of pieces of information about customers, sales,
market trends, marketing effectiveness and responsiveness. e-CRM system helps companies improve
the profitability of their interactions with customers while at the same time making those interactions
appear friendlier through individualization. e-CRM purpose is to enhance customer satisfaction
and retention by alignment of customer business processes with technology integration. This
particular research tries to explore the relationship between technology and effective e-CRM in
business organizations, especially banks, which influence the sustainable service process.