TWI702554B - Storage device and presentation method of dialogue questionnaire - Google Patents

Abstract

The storage device and presentation method of the dialog questionnaire of the present invention can transmit house-seeing auxiliary information to the user device, and the transmission device includes an object database, a customer database, a feedback module, an arrangement module, and a communication module. The feedback module transmits a question ticket to the user device through the communication module, so that the question ticket is presented in the chat dialog box of the user device, and receives at least one returned from the user device through the communication module Objects and relative viewing feedback, and update the questionnaire in the customer database.

Description

Storage device and presentation method of dialogue questionnaire

The present invention relates to a storage device, especially a questionnaire about the preferences or status of objects recommended or visited.

In addition to the current real estate trading or leasing channels through the community bulletin board or physical service storefronts, real estate websites can provide detailed information on real estate sales or leasing nationwide, and can be combined with personalized needs services, so website information technology has become a real estate industry's recent efforts The goal of development and development to enhance the competitiveness of the real estate industry.

However, allowing consumers to blindly search for objects on their own is no longer in line with the needs of busy modern people. Therefore, the market needs more information from brokers.

For this reason, the applicant, in view of the shortcomings of the conventional technology, invented the "storage device and presentation method of conversational questionnaires" in this case to improve the aforementioned shortcomings.

In order to overcome the problems in the prior art, the present invention provides a storage device and presentation method for the dialog questionnaire of the present invention, which mainly includes an object database, a customer database, a feedback module, an arrangement module, and a communication module. The feedback module transmits a question ticket to the user device through the communication module, so that the question ticket is presented in the chat dialog box of the user device, and receives at least one returned from the user device through the communication module Objects and relative viewing feedback, and update the questionnaire in the customer database.

The storage device and presentation method of the dialogue questionnaire provided by the present invention proposes a convenient way for the system to record the house-viewing feedback, which also includes the feedback of the agent actively recommending the object, or the feedback after the house-viewing, so that the agent can be more efficient Grasp the buyer’s needs.

10: Storage device for conversational questionnaires

101a: Object database

101b: Customer database

102: Arrange module

103: Communication module

105: Feedback Module

5: User equipment

2: chat dialog

21: User representative icon

221, 222: Dialog

23: Question Ticket

The first figure shows a schematic diagram of the system of the dialog questionnaire storage device of the present invention.

The second figure shows a schematic diagram of the operation screen of the present invention.

The present invention will be further described in detail with the following preferred embodiments and their associated drawings.

It should be noted that the communication module 103 involved in the device embodiment and the system embodiment of the present invention may be hardware or a combination of software and hardware.

The first figure shows a schematic diagram of the system of the dialog questionnaire storage device of the present invention. Referring to the first figure, an embodiment of the storage device 10 of the dialogue questionnaire of the present invention, wherein the storage device 10 of the dialogue questionnaire of the present invention can transmit house viewing assistance information to the user device 5, and the transmission device 10 includes an object database 101a, customer database 101b, feedback module 105, arrangement module 102, communication module 103. The implementation aspect of the user device 5 can be, for example, a smart phone, a tablet computer or a notebook computer.

The object database 101a stores object data related to a plurality of objects, wherein the object data includes object attributes corresponding to the objects respectively. Object attributes include administrative area, business district, community abbreviation, price, community name, address, floor, building registration area, land registration area, unit price per unit area, type, layout, house age, parking space, orientation, Elevator, management fee, layout diagram, life function. The customer database 101b stores customer data related to multiple customers, where the customer data includes customer attributes corresponding to the customers and at least one questionnaire, wherein the questionnaire should include at least one object and relative house-viewing feedback. The house viewing feedback includes having seen the house, want to see the house, and dislike.

To put it simply, the dialog questionnaire storage device 10 of the present invention is mainly used to assist real estate brokers in recording customer feedback, and is divided into two scenarios, one is the feedback after viewing the house, and the other is an item actively recommended by the broker.

The second figure shows a schematic diagram of the operation screen of the present invention. Referring to the second figure, regardless of the situation, the feedback module 105 will also send the question ticket to the user device 5 through the communication module 103, so that the question ticket is presented in the chat dialog box of the user device 5. The communication module 103 receives at least one object returned from the user device 5 and the relative home viewing feedback (for example, having seen it), and updates the questionnaire in the customer database 101b. Among them, the chat dialog box 2 includes a user representative icon 21 and dialog boxes 221 and 222.

Specifically, the real estate broker uses the operating interface or the system according to the visit time, so that the scheduling module 102 transmits at least one object and the schedule of the visit time to the user device 5 through the communication module 103, and then arranges the schedule in the schedule. After the visit time has ended, the questionnaire containing the object and the relative house-viewing feedback is sent to the user device 5 through the communication module. Or, the broker sends out search conditions through the operation interface, and allows the system to receive the search conditions, so that the arrangement module 102 compares the search conditions with the object attributes of the plural objects in the object database 101a, thereby generating At least one object that matches the search criteria, and contains the object and the corresponding viewing feedback The questionnaire is sent to the user device 5 through the communication module 103.

When real estate brokers or users input search conditions through the search screen in the operation interface, the input method can be to click through the menu or type through the keyboard. The communication module 103 receives the search conditions from the user equipment 5 of the real estate broker or the user via the Internet, and transmits the search conditions to the arrangement module 102. The arrangement module 102 compares the search condition with the object attributes of the plurality of objects in the object database 101a, thereby generating at least one object that matches the search condition.

For example, when the user enters the search condition "New Taipei City, Yonghe District, and residences between 8 million and 12 million" through the search screen, and presses the search button to send a search event, the module 102 is arranged to receive the search conditions containing the aforementioned search conditions The search event of, compares the search condition with the plural object data in the object database 101a to generate search results. Real estate brokers or users can mark the house object data they are interested in through the operation screen (usually, multiple house object data will be marked), and click the select function button to simultaneously select all the marked houses Object data. When the selection function button is activated, a selection event is issued. The selection event contains the basic information of the marked object data. The basic information includes at least the object index code of the marked object data, and may also include, for example, selection time, object name , Object address, etc. The user can also click the selection button for a single object to trigger the selection event of a single object. While selecting the event, the visit time must be filled in so that the arrangement module 102 can complete the questionnaire containing at least one object and the relative visit time, and write it into the customer database 101b.

The present invention is disclosed with the above-mentioned preferred embodiments and examples as references, and readers should understand that these examples are for description rather than limitation. Anyone who knows this skill will If various combinations and modifications can be made without departing from the spirit and scope of the present invention, they should still fall within the scope of the patent of the present invention.

10: Storage device for conversational questionnaires

101a: Object database

101b: Customer database

102: Arrange module

103: Communication module

105: Feedback Module

5: User equipment

Claims (10)

A storage device for conversational questionnaires, including: an object database for storing object data related to multiple objects, wherein the object data includes an object attribute corresponding to the objects, and a customer database for Storing customer data related to a plurality of customers, where the customer data includes a customer attribute corresponding to one of the customers and at least one questionnaire, wherein the questionnaire should include at least one object and a relative one-home feedback; a communication module; And a feedback module, coupled to the object database and the communication module, and transmit the question ticket to a user device through the communication module, so that the question ticket is presented in a chat dialog box of the user device And receive through the communication module at least one object returned from the user’s device and the relative house-viewing feedback, and update the questionnaire in the customer database. The chat dialog contains a user representative Icon, and a dialog box. The storage device for conversational questionnaires as described in item 1 of the patent application, wherein the storage device further includes: An arrangement module is coupled to the object database, and can be used to receive a search condition, and compare the search condition with the object attributes of the plurality of objects in the object database, so as to generate a match with the search condition At least one object, and the questionnaire containing the object and the relative house viewing feedback is sent to the user device through the communication module. For example, the storage device for the dialog questionnaire described in claim 1, wherein the storage device further includes: an arrangement module, coupled to the object database, for storing at least one object and a visit time itinerary The arrangement is sent to the user device through the communication module, and after the visit time in the itinerary has ended, the questionnaire containing the object and the relative house viewing feedback is sent to the user through the communication module Device. For example, the storage device for the dialog questionnaire described in the first item of the scope of patent application, wherein the attributes of the object include administrative area, business district, community abbreviation, price, community name, address, floor, building registration area, land registration area, Unit price per unit area, type, layout, age of house, parking space, seat orientation, elevator, management fee, layout diagram, living function. For example, in the storage device of the dialog questionnaire described in the first item of the scope of the patent application, the house viewing feedback includes having viewed, wanted to see the house, and disliked. A method for presenting a conversational questionnaire, including: storing customer data related to multiple customers, wherein the customer data includes customer attributes corresponding to one of the customers respectively And at least one questionnaire, wherein the questionnaire should include at least one object and a relative home viewing feedback; sending the questionnaire to a user device so that the questionnaire is presented in a chat dialog box of the user device, and At least one object returned from the user device is received with the corresponding feedback from the house viewing, and the chat dialog box includes a user representative icon and a dialog box. The method for presenting a dialog questionnaire as described in item 6 of the scope of patent application, wherein the presenting method further comprises: receiving a search condition, and comparing the search condition with the object attributes of the plural objects, so as to generate a match with the search condition At least one object of, and send the questionnaire containing the object and the relative feedback of the house visit to the user device. As described in item 6 of the scope of patent application, the presenting method further includes: transmitting an itinerary including at least one object and a visit time to the user device, and in the itinerary, the After the visit time has ended, the questionnaire containing the object and the relative house-viewing feedback is sent to the user device. For example, the dialogic questionnaire presentation method described in item 6 of the scope of patent application, wherein the attributes of the object include administrative area, business district, community abbreviation, price, community name, address, floor, building registration area, land registration area, Unit surface Unit price, type, layout, age of house, parking space, seat orientation, elevator, management fee, layout diagram, living function. For example, in the presentation method of the dialog questionnaire described in item 6 of the scope of patent application, the house viewing feedback includes having seen the house, wanted to see the house, and disliked it.

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