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All Journal Journal of Education for Sustainability and Diversity Proceedings Series of Educational Studies
Agustin, Desika
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The Role of Administrative Personnel in Improving the Quality of Services in Schools Agustin, Desika; Imron, Ali; Mustiningsih, Mustiningsih
Proceedings Series of Educational Studies 2024: Proceedings of the International Seminar Universitas Negeri Malang Indonesia – Universiti Mala
Publisher : Universitas Negeri Malang

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Abstract

According to the author, the aim of the article is to analyze the role of administrative staff in improving the quality of services in schools. Administrative staff play an important role in supporting the educational process, starting from the role of administrative staff, the quality of educational administrative services, the role of administrative staff in improving the quality of services in schools. By optimizing the role and quality of services, schools can create an environment that is more efficient and responsive to the needs of students, parents and the community. This research uses a qualitative approach by reading various library sources and qualitative analysis as a data collection method. The results show that more professional and skilled administrative staff contribute significantly to improving service quality, both through the level of administrative services and the role of school administrative staff.
Integrated Quality Management as an Effort to Improve the Quality of the Catering Department at SMK Negeri 3 Malang Laili, Afifatul; Alfandie, Alya Irrzaq Nahya; Jannah, Asa Maghfirotul; Tio, Aurelia Jovita Putri; Agustin, Desika; Supriyanto, Achmad
Journal of Education for Sustainability and Diversity Vol. 2 No. 1 (2023)
Publisher : Angstrom Centre of Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57142/jesd.v2i1.90

Abstract

Quality educational institutions are those that continuously improve the quality of their education. This education should be given from an early age, because at an early age it is necessary to develop creativity in students. The purpose of this study was to examine the analysis of integrated quality management at SMK Negeri 3 Malang with Total Quality Management (TQM). In this study we used a research method with a qualitative approach. The data collection technique used was by giving a questionnaire to the principal of SMK Negeri 3 Malang. The results of this study are researchers analyzing how the integrated quality management process works with TOM, to understand how SMK Negeri 3 Malang seeks to apply the principle of providing customer satisfaction, what are the special programs at SMK Negeri 3 Malang as a form of optimal service, and superior accreditation as a form of principle continuous institutional improvement at SMK Negeri 3 Malang, which illustrates that the implementation of integrated quality management in SMK education institutions in early childhood is very necessary in supporting continuous improvement.
Co-Authors Achmad Supriyanto Alfandie, Alya Irrzaq Nahya Ali Imron Jannah, Asa Maghfirotul Laili, Afifatul Mustiningsih Tio, Aurelia Jovita Putri