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All Journal Media Wisata Jurnal Pengabdian Bukit Pengharapan Mount Hope Management International Journal
Banjarnahor, Susy Christina
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Transportation Other

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Community Participation in Heritage Preservation in the Kesawan Area of Medan Banjarnahor, Susy Christina; Elyanta, ⁠Marciella; Ritonga, Abdul Kadir
Media Wisata Vol. 22 No. 1 (2024): Media Wisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36276/mws.v22i1.708

Abstract

The utilization of heritage buildings in downtown Medan's Kesawan area has become a prime tourist attraction developed by the Medan City Government. Sustainable preservation of cultural heritage is crucial due to its significant benefits for the local community. Before the government's development, Kesawan appeared rundown with many abandoned, vandalized buildings and homeless people occupying them. Qualitative research gathered information through observation, literature study, and interviews with residents, government officials, heritage experts, and site managers. The study found that the Medan city government and related departments did not comprehensively supervise heritage preservation. The Irritation Index (Irridex) theory revealed that the community felt euphoria, showing they were pleased with tourists. Using SWOT and MOA analyses, Tosun's typology indicated that community participation was induced and passive, needing encouragement from the government, trusted representatives, and structured involvement.
PELATIHAN KETERAMPILAN KOMUNIKASI DALAM PENINGKATAN PELAYANAN BAGI SISWA DI SEKOLAH SMK NEGERI 14 MEDAN Banjarnahor, Susy Christina; Simamora, Sarah Betty T.; Fazira, Aziza
Jurnal Pengabdian Bukit Pengharapan Vol. 4 No. 2 (2024): Spesial Issue
Publisher : LPPM Institut Teknologi dan Bisnis Kristen Bukit Pengarapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/jurdian.v5i1.621

Abstract

This study aims to improve the quality of service at SMK Negeri 14 Medan through communication skills training for all educators and education personnel. This training focuses on improving the ability to communicate effectively, both verbally and in writing, as well as the ability to build good interpersonal relationships with students. This training involves various methods such as lectures, group discussions, role-playing, and case studies. The results of the study indicate that the training model developed is effective in improving the communication skills of training participants. In addition, this training model is also considered practical and can be applied in other schools
PERAN KARYAWAN FRONTLINER DALAM MEMBERIKAN ASSURANCE (JAMINAN) LAYANAN: STUDI KUALITATIF DI RESTORAN THE EATERY MEDAN Banjarnahor, Susy Christina; Fazira, Aziza
Mount Hope Management International Journal Vol. 3 No. 1 (2025)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/momil.v3i1.798

Abstract

This qualitative research examines the role of frontliner employees in providing service assurance at The Eatery Restaurant, in Medan. Data were collected through in-depth interviews, observations, and document analysis. The findings show employees understand and strive to provide assurance (competence, courtesy, credibility, safety). However, waiters' lack of responsiveness proved to significantly erode customers' perception of service assurance, indicating the interconnectedness of quality dimensions. High workload during peak hours is a constraint. This research enriches the literature with in-depth qualitative insights into how assurance is formed and its challenges. Practical recommendations include optimizing staff schedules, integrated responsiveness training, and strengthening supervision to improve service assurance and customer satisfaction.
Co-Authors Abdul Kadir Ritonga Elyanta, ⁠Marciella Fazira, Aziza Simamora, Sarah Betty T.