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All Journal Batara Wisnu : Indonesian Journal of Community Services KINERJA : Jurnal Ekonomi dan Bisnis
Azara, Ekta
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Peran Bagian Keuangan Dan BMN Dalam Mendukung Operasional Di Balai Besar Wilayah Sungai Ciliwung Cisadane Lestari, Sri; Chusnah, Chusnah; Ridwan, M.; Asman, Asman; Nasution, Chodijah; Azara, Ekta
Batara Wisnu : Indonesian Journal of Community Services Vol. 2 No. 3 (2022): Batara Wisnu | September - Desember 2022
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bw.v2i3.321

Abstract

This community service aims to analyze the financial section and the management of State-Owned Goods (BMN) in supporting the operations of the Ciliwung Cisadane River Basin Organization (BBWS). Identifying the challenges faced in financial management and State-Owned Goods (BMN) management. Providing recommendations to improve the efficiency and effectiveness of financial management and optimize the use of state assets (BMN) to support the BBWS's tasks in water resource management. The method used is a qualitative approach, including in-depth interviews conducted with finance department employees, BMN managers, and relevant parties at BBWS Ciliwung Cisadane, direct observation of the financial and asset management processes in the BBWS work environment, and document analysis, including financial reports, BMN inventory documents, and relevant regulations. The purpose of this service is to assist in the smooth allocation of budgets, management of expenditures, and financial reporting. So that the implementation of operational activities complies with the applicable regulations. Meanwhile, the management of state assets contributes to the effectiveness of asset utilization, from planning, procurement, to maintenance. Some of the challenges faced include, among others, the limited availability of competent human resources, lack of integration in information systems, and administrative hurdles that slow down the financial and BMN management processes.
MODEL LOYALITAS PELANGGAN MELALUI KUALITAS PELAYANAN DAN CITRA MEREK DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Herawati, Heny; Azara, Ekta
Kinerja Vol 7 No 01 (2024): KINERJA : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Islam As-Syafi'iyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34005/kinerja.v7i01.3834

Abstract

Penelitian ini bertujuan untuk mengetahui Model Loyalitas Pelanggan melalui Kualitas Pelayanan dan Citra Merek dengan Kepuasan Pelanggan sebagai variabel intervening (Studi kasus pada pelangaan JNE Express Jakarta ). Sampel yang digunakan dalam penelitian ini adalah dengan menggunakan rumus slovin sebanyak 100 responden pelanggan JNE Express Jakarta. Penelitian ini menggunakan teknik non probability sampling dengan pendekatan purposive sampling. Pengujian pada penelitian ini menggunakan uji validitas dan uji reliabilitas. Analisis data menggunakan Structural Equation Modeling (SEM) dengan menggunakan Partial Least Square (PLS) sebagai alat analisis data. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, citra merek tidak berpengaruh terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, kualitas pelayanan dan citra merek berpengaruh positif dan signifikan terhadap kepuasan pelanggan sedangkan variabel kepuasan pelanggan memediasi pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan mediasi sebagian (partial mediation) dan kepuasan pelanggan memediasi pengaruh citra merek terhadap loyalitas pelanggan dengan mediasi penuh (full medition).
Co-Authors Asman Asman chusnah, Chusnah Heny Herawati M. Ridwan Nasution, Chodijah Sri Lestari