Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Public Policy and Management Review
Nurbaliza Istian, An Nafia
Unknown Affiliation
Arts Humanities

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS GAP PELAYANAN PERIZINAN DI MAL PELAYANAN PUBLIK KABUPATEN SEMARANG Nurbaliza Istian, An Nafia; Zarkasyi Rahman, Amni; Rina Herawati, Augustin
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45853

Abstract

Public services provided by the Semarang Regency One-Stop Investment and Integrated Services Office can meet the needs of the community, so it is necessary to have good and maximum service quality, because quality is a form of totality of the characteristics of a product or service that supports the ability to meet needs. Although it can meet the needs of the community, there is still a gap between what has been provided in the service at the Semarang Regency One-Stop Investment and Integrated Service Office and what is received by the community. This research will be conducted using a qualitative research method with a descriptive approach. Based on the findings of service gaps that occur in licensing services, it shows that the quality of licensing services at the Semarang Regency Public Service Mall is not yet fully categorized as good. To overcome the various gaps that occur in licensing services at the Semarang Regency Public Service Mall, it is important for the licensing service government to better understand the perspective and expectations of the community, and make efforts to improve communication, transparency, and responsiveness in services.
Co-Authors Amni Zarkasyi Rahman, Amni Zarkasyi Rina Herawati, Augustin