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IMPLEMENTASI KINERJA KARYAWAN DALAM PEMBIAYAAN GADAI EMAS TERHADAP NASABAH DI PEGADAIAN SYARIAH UPS KALI BUTUH Mawardi, Imam; Nurissyarifah; Surahmah; Su’eb, Muchammad
Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam Vol 7 No 01 (2024): Revenue : Jurnal Ekonomi Pembangunan dan Ekonomi Islam
Publisher : STIE Bakti Bangsa Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56998/jr.v7i01.137

Abstract

Penelitian ini untuk menganalisis implementasi kinerja karyawan dalam pembiayaan gadai emas terhadap nasabah di Pegadaian Syariah UPS Kali Butuh, keberadaan pegadaian menjadi solusi bagi masyarakat yang membutuhkan dana tunai secara cepat dengan menggunakan barang berharga, seperti emas, sebagai jaminan/agunan, Lembaga pegadaian juga menawarkan berbagai produk dan layanan keuangan lainnya, seperti pembiayaan, investasi, dan jasa titip. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan pendekatan studi kasus, pengumpulan data dilakukan melalui wawancara, observasi dan dokumendasi. Hasil penelitian menunjukkan bahwa kinerja karyawan Pegadaian Syariah UPS Kali Butuh dalam pembiayaan gadai emas sudah cukup baik, karyawan memiliki kompetensi yang memadai, memberikan pelayanan yang ramah dan cepat, serta menjalankan prosedur gadai emas sesuai dengan ketentuan syariah. Namun, masih terdapat beberapa kendala seperti kurangnya sosialisasi produk gadai emas syariah kepada masyarakat dan terbatasnya jumlah karyawan. Implikasi dari penelitian ini adalah perlunya peningkatan kualitas sumber daya manusia, optimalisasi pemanfaatan teknologi, dan penguatan strategi pemasaran untuk meningkatkan kinerja karyawan dan kepuasan nasabah.
OPTIMALISASI PROMOSI UMKM MELALUI PEMBERIAN LABEL KREATIF DI DESA ROWO GEMPOL Nurissyarifah; Lilis Aliyatuz Zahroh; Nabila Rahman Khiorun Nisa’
Abdi Jurnal Publikasi Vol. 3 No. 3 (2025): Januari
Publisher : Abdi Jurnal Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of UMKM labeling to provide taste or interest by looking at the labels that have been prepared by the service teams for UMKM Rowo Gempol Village Pasuruan, using the ABCD (asset based communities development) method, seeing from the sales location is quite crowded and from several markets are very interesting and many opportunities because es jaran sellers are very rarely sold by UMKM. The implementation of this labeling took place at the Ngopak Market, Lekok District, Pasuruan, with the aim of further increasing the development of UMKM in Pasuruan. Great opportunities are actually wide open for UMKM Rowo Gempol Village if the promotion strategy is carried out properly. Developing a distribution network, both locally and internationally, can be one way to expand the market. The implementation of the promotion strategy through the creation of product banners and stickers has had a significant impact on increasing the visibility and competitiveness of UMKM in Rowo Gempol Village. , the evaluation conducted after the activity showed that the use of visual promotional media such as banners and stickers had a positive long-term impact. Rowo Gempol Village's UMKM products are now better known, not only locally but also among consumers from outside the region who are interested in the unique and quality products from this village
The influence of service quality, brand equity, promotion, and perception of justice on customer trust of sharia pawnshop service users Nurissyarifah; Rahayu Mardikaningsih; Anna Zakiyah Hastriana
Alkasb: Journal of Islamic Economics Vol. 3 No. 2 (2024)
Publisher : Islamic Economics Study Program, Faculty of Sharia and Islamic Economics, Universitas Annuqayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59005/alkasb.v3i2.220

Abstract

In contemporary Indonesia, Islamic pawnshops are experiencing widespread growth, offering a Sharia-compliant collateral-based lending system that provides financial assistance to individuals. These institutions provide various financial products, including pawning services for gold, collateralized goods, vehicles, and electronics. This study investigates the impact of service quality, brand equity, promotional activities, and perceptions of fairness on customer trust among users of Islamic pawnshop services. Specifically, it aims to determine the level of customer trust in Islamic pawnshop companies, considering the quality of service and the ease of transactions they offer. Employing a quantitative methodology, this research utilizes both primary and secondary data. The target population encompasses all customers of Islamic pawnshops in Surabaya, from whom a sample of 50 respondents participated by completing questionnaires. The collected demographic data reveals that the majority of respondents (34.10%) were over 20 years of age, indicating the inclusion of both adolescent and adult participants. Furthermore, a significant portion (45.8%) were actively employed. Regarding gender, the sample comprised 24.9% male and 26.1% female respondents. In terms of educational background, the respondents exhibited diversity, with 46.7% holding vocational, high school, or diploma qualifications.