Articles
<![CDATA[Service Culture Chain: Increasing Public Satisfaction ]]>
<![CDATA[Aldri Frinaldi]]>;
<![CDATA[Muhamad Ali Embi]]>;
<![CDATA[Aziza Bila]]>
<![CDATA[ Iapa Proceedings Conference 2019: Proceedings IAPA Annual Conference: Theme 1 ]]>
Publisher : <![CDATA[Indonesian Association for Public Administration (IAPA) ]]>
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DOI: 10.30589/proceedings.2019.219
<![CDATA[Job Satisfaction is a cognitive assessment of an employee's effective evaluation of work. Employee satisfaction at work must be the main thing to be realized before satisfaction service is provide to customer. Employee who have good satisfaction at work will give a good performance, because job satisfaction is results of assessmet of employee performance toward job quality. Employee are inseparable from work culture of organization. Therefore, to improve value and image of organization, a service culture is needed to increase work satisfaction. This research uses quantitative methods with survey strategy. Determination of respondent using total sampling techniques. While data were collected using a questionnaire instrument that was valid and reliable. The collected data was processed used IBM SPSS application version 20.0. Analysis of research data was used path analysis. This study found that work culture have direct and indirect effects on job satisfaction of employee in Health Office of Pariaman City.]]>
<![CDATA[Model Pelayanan Sektor Pemerintah Daerah Sumatera Barat pada Dinas Kependudukan dan Pencatatan Sipil Kota Pariaman ]]>
<![CDATA[Dasman Lanin]]>;
<![CDATA[Syamsir Syamsir]]>;
<![CDATA[Aziza Bila]]>
<![CDATA[ Journal of Education on Social Science (JESS) Vol 3 No 2 (2019): Community Service in Public Management ]]>
Publisher : <![CDATA[Faculty of Social Science, Universitas Negeri Padang ]]>
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DOI: 10.24036/jess.v3i2.213
<![CDATA[Local governments have the duty to provide good services to the community in order to realize the country's goals in realizing public welfare. To realize these goals, local governments must hold governments that satisfy customers. However, the implementation of innovations based on Total Quality Management has not yet reached the level of perfect solutions. By realizing this, we need a service model that is able to provide satisfaction to customers both internal and external customers. This study aims to examine the service model of the West Sematera regional government sector. The study was conducted using quantitative approach with a survey strategy. Data was collected using a questionnaire instrument that has been tested for validity and reliability. The study population was all employees (internal customers) and the public (external customers) who used the Pariaman City Population and Civil Registry Service. The research sample amounted to 225 respondents. For internal customers determined using saturated sample techniques. Whereas external customers are determined using proportional stratified random sampling. Data that has been collected is processed using t-test and multiple regression. This study states that the service model that has been tested can be used to measure customer satisfaction both internally and externally.]]>
<![CDATA[Strategi Collaborative Governance Dalam Pemerintahan ]]>
<![CDATA[Aziza Bila]]>;
<![CDATA[Boni Saputra]]>
<![CDATA[ Jurnal Transformasi Administrasi Vol 9 No 2 (2019) ]]>
Publisher : <![CDATA[Puslatbang KHAN ]]>
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<![CDATA[At this time, the government must have an active role in carrying out tasks, both duties within the institution and duties to serve public. To balance this task, the government must involve stakeholders. Collaborative Governance exists as a new concept so that there is continuity between public institutions (government and related stakeholders). This to assist the government in carrying out its duties. But now, often the governance of cooperation is not right, so that collaboration is not able to achieve goals. The purpose of this study is to find the right strategy for collaborative governance. The right strategy is expected to help the government to overcome problems in collaborative governance. This research uses a qualitative approach with library research strategy. This research explains that there are various kinds of processes in collaborative governance that can be used in solving existing problems. Through collaborative governance, it is expected that there will be a common perception by public institutions and stakeholders in identifying a problem so that it can be solved together. The results of this study found that the existence of a collaborative strategy in government is not seen from the results, but the existence of a model that is not only based on the process alone or the results. The model that was found in this research is expected to be the right solution in finding a collaborative governance solution for a government.]]>
<![CDATA[Work Culture and Service Quality in Providing Tourist Satisfaction ]]>
<![CDATA[Aldri Frinaldi]]>;
<![CDATA[Muhamad Ali Embi]]>;
<![CDATA[Lidya Ryan Utarie]]>;
<![CDATA[Aziza Bila]]>;
<![CDATA[Nora Eka Putri]]>;
<![CDATA[Boni Saputra]]>
<![CDATA[ Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 4 No 4 (2022): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) ]]>
Publisher : <![CDATA[Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang ]]>
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DOI: 10.24036/jmiap.v4i4.567
<![CDATA[Tourism activities are a combination of tourism products and services that provide a tourist experience. In tourism, transportation is essential because it is one aspect that determines interest in tourism. Exciting traveling experience will give satisfaction to tourism. Work culture and service quality are also determinants of tourist satisfaction. This study aims to indicate the influence of work culture and service quality in providing tourism satisfaction. Its influence is seen partially and simultaneously. Locus of this research at public transportation in the tourism area of Bukittingi. This research uses a quantitative approach. Data were taken from 300 respondents who have been selected using Slovin Formula. Data already obtained with a questionnaire that is valid and reliable. The result of the research showed that work culture and service quality partially and simultaneously influenced customer satisfaction.]]>
<![CDATA[CHAMPS CULTURE TO INCREASE EMPLOYEE PERFORMANCE ]]>
<![CDATA[Aldri Frinaldi]]>;
<![CDATA[Muhammad Ali Embi]]>;
<![CDATA[Aziza Bila]]>
<![CDATA[ Humanus: Jurnal Ilmiah Ilmu-ilmu Humaniora Vol 18, No 2 (2019) ]]>
Publisher : <![CDATA[Pusat Kajian Humaniora FBS Universitas Negeri Padang ]]>
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DOI: 10.24036/humanus.v18i1.104328
<![CDATA[The objective of this study was to determine the influence of corporate culture in improving employees' performance at state-owned enterprise PT. Semen Padang, West Sumatra. This research used quantitative methods and was supported by qualitative data. Data were collected quantitatively from samples selected using Simple Random Sampling. Qualitative data was collected with observation and interview with purposive sampling technique. The population of PT. Semen Padang employees are 1924 people. The sample was calculated using Slovin's formula (error of 5%) and consisted of 331 samples. The initial hypothesis in this research consisted of seven hypotheses. This study found a significant influence of a corporate culture that consists of six variables of work culture in improving employees’ performance at PT. Semen Padang. This study also found other factors that affect employees' performance. This study offers managers at PT. Semen Padang the key to increasing their employees' performance. The essence of this study is to prove that there is a significant influence of corporate cultures in improving employees' performance.]]>
<![CDATA[Profesionalisme dan Ketepatan Waktu dalam Manajemen Pelayanan Publik ]]>
<![CDATA[Aziza Bila]]>;
<![CDATA[Wahib Assyahri]]>
<![CDATA[ Journal of Education on Social Science (JESS) Vol 7 No 1 (2023): SOCIAL AND POLITICAL ISSUES IN DIGITAL ERA ]]>
Publisher : <![CDATA[Faculty of Social Science, Universitas Negeri Padang ]]>
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DOI: 10.24036/jess.v7i1.462
<![CDATA[In Public sector management, public service has the main goal to realize good service by equity theory. At this time, equity theory is considered relevant because it can describe the relationship between customer perceptions of the distribution of human resources (employees). This employee’s perceptions was demanded that the employees must exhibit their capability which representation through professionalism and timeliness of employees. The novelty of this research is responsiveness as an intervening variable to increase public service. The ability of the employee to solve customer problems also to be customer assessment of service quality, especially in terms of responsiveness. In-depth, good service describe an employee’s timeliness in responding to customer needs, which one aspect to realize customer satisfaction. The objective of this research is to prove the implementation of professionalism and timeliness in increasing customer satisfaction through responsiveness as an intervening variable. This research used a quantitative method with a survey strategy. The research is located at the Class II Immigration office of Agam, West Sumatera. Data was collected using a valid and reliable questionnaire. Then, Data was analyzed using path analysis. The result of the research explains that there are influences of professionalism and timeliness as direct and indirect toward customer satisfaction.]]>
<![CDATA[Pengaruh Usia dan Masa Kerja terhadap Produktivitas Kerja Karyawan di Rumah Sakit Islam Ibnu Sina Bukittinggi ]]>
<![CDATA[Penny Yulianti]]>;
<![CDATA[Aziza Bila]]>;
<![CDATA[Diga Putri Oktaviane]]>
<![CDATA[ PUBLICNESS: Journal of Public Administration Studies Vol. 2 No. 3 (2023): PUBLICNESS: Journal of Public Administration Studies ]]>
Publisher : <![CDATA[Policy, Law and Political Research Center ]]>
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DOI: 10.24036/publicness.v2i3.128
<![CDATA[Productivity is a comparison between the results of an employee's work with the sacrifices that have been spent. Increasing work productivity is possible only by humans. Therefore labor is an important factor in measuring productivity. Age and length of service are factors that are directly related to work productivity. Age and length of service felt by employees can reduce productivity or increase employee work productivity. This study was conducted at the Ibnu Sina Bukittinggi Islamic Hospital, aiming to determine the effect of age and working period on employee work productivity. The data collection used in this study was by using questionnaires. The population in the study was 212 employees of the Ibn Sina Bukittinggi Islamic Hospital. In this study using quantitative methods with a descriptive approach. As independent variables, namely age and length of work, while dependent variables are labor productivity. The results of the data analysis obtained that the variables of age and length of service have a positive effect on work productivity, this can be seen from the results of the analysis of the coefficient of determination R2 (R square) showing that the percentage of contribution of the influence of independent variables (Age and Working Period) is 33.1% on the work productivity of employees of Ibnu Sina Bukittinggi Islamic Hospital.]]>
<![CDATA[Improving the Literacy of the Nagari Community on Public Administration in National and State Life in the West Sumatra Province. ]]>
<![CDATA[Wahib Assyahri]]>;
<![CDATA[Indry Indry]]>;
<![CDATA[Aziza Bila]]>;
<![CDATA[Diga Putri Oktaviane]]>
<![CDATA[ Jurnal Masyarakat Religius dan Berwawasan Vol 2, No 2 (2023): Masyarakat Religius dan Berwawasan ]]>
Publisher : <![CDATA[Universitas Islam Negeri Mahmud Yunus Batusangkar ]]>
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DOI: 10.31958/mrw.v2i2.10924
<![CDATA[Administration is often only seen as a writing activity. Physically, administrative activities are dominated by writing activities, even though there are many theories that say administrative activities are more than that. Public administration seeks how the collective government administration process becomes a management government activity (planning, organizing, implementing, supervising development) with work mechanisms and human resource support and administrative support or governance. The implementation method that will be carried out in this community service is at the pre-implementation stage, namely the socialization of activities in the community and the implementation stage, namely the implementation of community empowerment program activities held on August 11, 2023 online through community service seminar web activities. The results of this service are increasing literacy and increasing the knowledge of the nagari community about public administration with a series of activities, namely counseling with the main objective of providing descriptions of the essence of public administration science, the development of public administration science, the challenges of public administration science and public administration strategies facing advances in information technology.]]>
<![CDATA[The Role of Public Management Information System in The Organization of Nagari Government III Koto Aur Malintang Government ]]>
<![CDATA[Putri Oktaviane, Diga]]>;
<![CDATA[Bila, Aziza]]>;
<![CDATA[Assyahri, Wahib]]>
<![CDATA[ Iapa Proceedings Conference 2023: New Public Governance: Reflection on Administration Science ]]>
Publisher : <![CDATA[Indonesian Association for Public Administration (IAPA) ]]>
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DOI: 10.30589/proceedings.2023.898
<![CDATA[A management information system is an absolute necessity in every organizational body. Having a management information system is very helpful in carrying out the work processes of the organization or agency itself so that in the end it can work effectively, efficiently and as expected. The purpose of this research is to determine the role and efforts made by nagari in implementing digital nagari, this is done to increase the capability of nagari apparatus in providing services to the community. This research uses a qualitative method where the results obtained are descriptive data written based on sources obtained from books, journals, articles and the Nagari website. From the research carried out, it was found that the results of the discussion were that the use of information and communication technology must also be followed by the nagari government because the nagari is the spearhead of services that directly relate to the community so that work becomes more effective, efficient and able to fulfill the principles of information disclosure that have been mandated by the Openness Law. Public Information Number 14 of 2008. Efforts that can be made by nagari are by creating an official nagari website and an online sipena application which is useful for providing information effectively and efficiently to the public.]]>
