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Using Importance-Performance Analysis in The Measurement of Muslim Visitor's Satisfaction with Hotel Facilities in Taiwan Siska Mandalia; Taufik Hidayat
JURNAL PENDIDIKAN DAN KELUARGA Vol 14 No 02 (2022): Jurnal Pendidikan dan Keluarga
Publisher : Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jpk/vol14-iss02/1031

Abstract Many countries in the world are considering tourism as an important sector in their economy. A rapid growth of Muslim population, in consequence increasing the number of Muslim travelers with their high contribution to global tourism revenue, has made Muslims a potential group of customers to the tourism market. Achieving Muslim tourist satisfaction could be very challenging for Non-Islamic Countries, especially Taiwan. To attract the Muslim visitors, Taiwan is eager to offer a Muslim friendly environment since Muslim people have some basic and specific needs in line with their belief and thispracticeis called Muslim travel or Halal tourism. Importance-Performance Analysis was conducted in this study to investigate which hotel attributes satisfy Muslim visitors and to identify their expectations and satisfaction with these attributes. The results indicated that “halal logo or certificate and its display at the entrance of hotel” had the strongest influence on Muslim visitor’s satisfactions with hotels in Taiwan. The results reported will enable hotels to better manage their facilities for Muslim visitors to ensure the sustainability of business performance.

Analysis of Muslim-Friendly Tourism Potential in Padang Ganting Hot Spring Tourism, Tanah Datar District, West Sumatra, Indonesia Siska Mandalia; Harry Yulianda; Habibullah Adriz
Jurnal Pariwisata Nusantara (JUWITA) Vol. 1 No. 3 (2022): Jurnal Pariwisata Nusantara (JUWITA)
Publisher : PROGRAM STUDI PARIWISATA SYARAH, FAKULTAS EKONOMI DAN BISNIS ISLAM, UNIVERSITAS ISLAM NEGERI MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/juwita.v1i3.5615

Purpose: This study aims to analyze the potential of Muslim-friendly tourism and the obstacles to its implementation at the Padang Ganting hot spring tourist destination in Tanah Datar Regency West Sumatera Indonesia. The focus of the research is to identify the four components of Muslim-friendly tourism destinations with the standardization issued by Indonesia Muslim Travel Index (IMTI). They are Accessibility (access), Communication (communication), Environment (environment), and Service (service) Methods: Data were collected by using observation, in-depth interviews and document studies. Furthermore, the data that has been collected will be analyzed using descriptive qualitative analysis techniques. Result: The results show that the potential of Muslim-friendly tourism in the Padang Ganting hot spring is quite large, although there are still obstacles with the following indications: 1) potential Access, that is the road has been paved but is still narrow for four-wheeled vehicles or buses to pass, parking lots and roads exit still needs improvement. 2) The communication aspect includes Muslim-friendly information services through posters and stakeholder training by the district government of Tanah Datar regency, however, is still not geared towards Muslim-friendly tourism and no digital marketing has been carried out. 3) Environmental aspects have supported Muslim tourists but Wi-Fi service is not yet available. 4) There are services and facilities for Muslim tourists but there is no halal food certification, Ramadan services and the need to improve environmental hygiene. Benefits/Contributions: This research is expected to add to knowledge, especially in the analysis of Muslim-friendly tourism potential in a tourist destination. Contribution: This research can contribute to knowledge, particularly with regard to examining the potential for Muslim-friendly tourism in a tourist destination.

PENGARUH PENERAPAN PROGRAM CLEANLINESS, HEALTH, SAFETY AND ENVIRONMENT (CHSE) TERHADAP KEPUASAN WISATAWAN DI KAWASAN ISTANO BASA PAGARUYUANG Siska Mandalia; Pepy Afrilian; Elvitri Yani
Ar Rehla: Journal of Islamic Tourism, Halal Food, Islamic Traveling, and Creative Economy Vol 3 No 1 (2023)
Publisher : Fakultas Ekonomi dan Bisnis Islam - Institut Agama Islam Negeri Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21274/ar-rehla.v3i1.6349

Abstrak: Pengaruh penerapan pelayanan Cleanliness, Health, Safety, Environment (CHSE) terhadap Kepuasan Wisatawan di kawasan Istano Basa Pagaruyuang. Tujuan penelitian ini adalah untuk mengetahui apakah pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan Istano Basa Pagaruyuang. Jenis penelitian yang digunakan adalah pendekatan kuantitatif dengan regresi linear sederhana. Teknik pengambilan data menggunakan kuesioner yang sudah divalidasi dengan total sampel sebanyak 100 responden. Hasil penelitian menunjukkan bahwa pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan wisata Istano Basa Pagaruyuang Batusangkar Sumatera Barat. Nilai ini diperoleh dari Uji t dari variabel X yang adalah Cleanliness, Health, Safety, Environment (CHSE)thitung=5,097, dimana thitung>ttabel yaitu 5,097 > 1,987. Maka Keputusannya H0 ditolak H1 diterima, maka dapat diartikan pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan Istano Basa Pagaruyuang Kata Kunci: CHSE; Kepuasan wisatawan; Istano Basa Pagaruyuang Abstract: Implementing cleanliness, Health, Safety, and Environment (CHSE) services on Tourist Satisfaction in the Istano Basa Pagaruyuang. This study aimed to determine how much Cleanliness, Health, Safety, and Environment (CHSE) services influence tourist satisfaction in the Istano Basa Pagaruyuang area. The type of research used is a quantitative approach with simple linear regression. The data collection technique used a validated questionnaire with a total sample of 100 respondents. The results showed that the Cleanliness, Health, Safety, Environment (CHSE) service had an effect on tourist satisfaction in the IstanoBasaPagaruyuang Tourist Destination. This result is obtained from the t-test of the X variable is Cleanliness, Health, Safety, Environment (CHSE) t-count = 5.097, where tcount>ttable is 5.097 > 1.987. Then the decision H0 is rejected, H1 is accepted, in conclusion it can be interpreted that Cleanliness, Health, Safety, and Environment (CHSE) services affected tourist satisfaction in the Istano Basa Pagaruyuang area Keywords: Cleanliness; Health; Safety; Environment (CHSE); Tourist Satisfaction

The Influence of Food Quality And Dinescape on Customer Satisfaction in Restaurants in Garut District West Java Province Gugung Gumilar; Siska Mandalia
JURNAL PENDIDIKAN DAN KELUARGA Vol 15 No 01 (2023): Jurnal Pendidikan dan Keluarga
Publisher : Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jpk/vol15-iss01/1210

The background of the study was coming from the restaurant customer complaints in Garut to the food quality amounting to 21.58% and to the restaurant dinescapes amounting to 20.86%, each of which caused a decrease in the number of customers. This complaint data was found since the researcher has participated in the organization of AKAR (Association of CafÃ© and Restaurant) for Garut area. The decrease of customersâ€™ visit showed that the quality and the dinescape of the restaurants in Garut are not satisfying. This research is aimed at identifying the food quality, analyzing the restaurant dinescape, and knowing to what extent the influence of food quality toward the restaurants dinescapes in Garut. The research method in this study was the survey explanatory whose characteristic is descriptive and verificative. Data were gathered through questionnaire distributed to respondents; they are the restaurant customers in Garut. The number of questionnaires spread out were 381 respondents and responded by Cargo, Dâ€™Anclom and Lify Eatery restaurants di Garut. The data was analysed using Path Analysis which is assisted by SPSS 21.0 system. The result of analysis shows that the food quality and dinescape of Cargo, Dâ€™Anclom, and Lify Eatery restaurants are not good. In addition, the data analysis also indicates that the food quality and dinescape of the restaurant influence significantly the customersâ€™ satisfaction in Garut with the total of influence amounting to 85.3%. Based on the result of study, it could be identified that the food quality and dinescape must be of great importance to be paid much attention by the owners because the food quality and dinescape which are served well are potential to the restaurant managements to be able to keep the customers as one of high profitable sources for restaurants.

The effect of service, facility, and security toward tourists’ interest to Adityawarman Museum Siska Mandalia; Nita Fitria; Taufik Hidayat; Murniarti
International Journal of Applied Sciences in Tourism and Events Vol. 7 No. 1 (2023): June 2023
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijaste.v7i1.69-77

This study aims to determine the effect of service on tourists' interest in visiting the Adityawarman Museum in West Sumatra, Indonesia. The method used in this research is a quantitative research method. The data collection technique was carried out by filling out a questionnaire. The number of respondents was 100 visitors to the Adityawarman Museum. The data analysis technique used is a validation test, reliability test, classic assumption test, multiple linear regression analysis, determinant coefficient test, and t-test, with all data processed by using SPSS 22. The results showed that service, facilities, and security variables influenced tourists' interest to visit the Museum, while service, facilities, and security variables together influenced tourists' interest to visit. For this reason, this research provides an overview of the Adityawarman Museum manager in maintaining and improving the services, facilities, and tourist safety. Then by providing better services, facilities, and security, it will attract tourists to re-visit the museum so which affects tourist satisfaction. In conclusion, the better the service, facilities, and security at the Adityawarman Museum, the more interest of tourists to visit the Adityawarman Museum will increase.

Pengembangan Taman Margasatwa dan Budaya Kinantan dengan Menerapkan Aspek Pariwisata 3S (Something to see, Something to do, Something to buy) Givara Oksafa Silvandi; Siska Mandalia
i-Tourism: Jurnal Pariwisata Syariah Vol 1, No 2 (2021): I-Tourism : Jurnal Pariwisata Syariah
Publisher : UIN Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/i-tourism.v1i2.4923

Taman Margasatwa dan Budaya Kinantan merupakan salah satu destinasi wisata yang banyak diminati oleh wisatawan baik domestik maupun mancanegara. Terletak di Kota Bukittinggi, kawasan Taman Margasatwa dan Budaya Kinantan terbagi atas dua objek wisata, yakni Kebun Binatang dan cagar budaya Benteng Fort de Kock. Dalam rangka menciptakan kunjungan wisatawan yang sustainable maka pengembangan terhadap suatu destinasi wisata sangat diperlukan. Tujuan penelitian ini adalah menganalisis pengembangan kawasan Taman Marga Satwa dan Budaya Kinantan dengan menerapkan aspek pariwisata yakni, something to see, something to do, something to buy (sesuatu yang dapat dilihat, sesuatu yang dapat dilakukan, dan sesuatu yang dapat dibeli). Dalam penelitian ini, pendekatan yang digunakan adalah pendekatan kualitatif dengan metode penelitian berupa observasi atau pengamatan terhadap objek wisata dan dokumentasi. Hasil penelitian menunjukan bahwa secara umum fasilitas sarana dan prasarana di Taman Margasatwa dan Budaya Kinantan sudah tersedia dengan baik, hanya saja masih memerlukan pengembangan dan perhatian lebih dalam agar lebih menarik minat kunjungan wisatawan ke TMSBK Kota Bukittinggi dan menciptakan kunjungan yang sustainable.

DIRECT INVESTMENT STRATEGY IN DOMESTIC HAJJ FINANCIAL GOVERNANCE Muh Arafah Ali; Siska Mandalia
Imara: JURNAL RISET EKONOMI ISLAM Vol 5, No 1 (2021): IMARA: JURNAL RISET EKONOMI ISLAM
Publisher : IAIN Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/imara.v5i1.2421

This paper aims to find strategies that can be carried out by BPKH in domestic hajj financethrough direct investment. This paper includes a literature study with a normative approach by takingdata sources from the laws and regulations on haj fund management and the book “What and How toInvest in BPKH Hajj Finance. As well as from books, journals and from the internet in the form of newsrelated to investment finance hajj. Data analysis techniques and data presentation used in this study werequalitative descriptive analysis. The results obtained show that the first direct investment strategy indomestic hajj financial governance, has its own business, second, capital participation, third, investmentcollaboration, fourth, other direct investment. Examples of businesses that can be run in investment,transportation, lodging or hotels, business convection and providing gifts or gifts.

Promotion Strategy Of Pacu Jawi Event in Pariangan District, West Sumatra Province Siska Mandalia; Taufik Hidayat; Elvina
Journal of Mandalika Review Vol. 2 No. 2 (2023): Journal of Mandalika Review
Publisher : Politeknik Pariwisata Lombok

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55701/mandalika.v2i2.81

Introduction: This study aims to determine the promotion strategy for the Pacu Jawi (cow race) event in Pariangan District, West Sumatra Province. There are three indicators of the promotion strategy used to promote the Pacu Jawi event in Pariangan District, West Sumatra: identifying the target audience, designing messages, and choosing appropriate media. These three indicators need to be a concern to help the Youth and Sports Tourism Office in Tanah Datar Regency to attract tourists and compete with other tourism events in West Sumatra so that in the future, the Pacu Jawi Event is right on target, according to the needs and interests of tourists, and visitors who are targeted are more effective and efficient. Methodology: The research method used is a descriptive qualitative approach with a case study design. The subjects of this study consisted of six informants, two main informants from the Youth and Sports Tourism Office Tanah Datar Regency, one supporting informant from the chairman of the Pariangan District Tourism Travel Awareness Group (Pokdarwis), one Head of Pacu Jawi Association (Porwi), and two informants from the Travel Agents. Data collection techniques and data sources were carried out using interview methods with interview guidelines and documentation in the form of direct photos and voice recordings from the informants. Findings: The results of this study show that research informants identify target audiences using special techniques by expanding the selected audience based on tourist visits. Is there any increase or decrease? Identifying the target audience is also through the Pacu Jawi photography competition; the target is photographers and domestic tourists who can affect economic growth for residents and are expected to increase the amount of regional income because many tourists come from outside of the region. Besides that, designing messages by creating an attractive event calendar design and uploading it on social media, such as Instagram, every week for the Pacu Jawi event and making it a tour package is one of the strategies to promote the event. Another strategy is to spread messages through the event calendar, namely the flagship program of the Tanah Datar Regency Government, namely the One Nagari One Event Program. The flagship One Nagari One Event program has been facilitated by the Tanah Datar local government since 2022 to revive the tourism sector and rise from the impact of the COVID-19 pandemic. This program is expected to be able to attract tourists to Tanah Datar Regency, West Sumatra, Indonesia. In addition, traditional culture and traditions that have disappeared are now reappearing, and also through this program, it is possible to drive tourism and the creative economy. On this event calendar, there are black, red, and yellow symbols, which symbolize the Marawa (a tricolor flag consisting of three vertical charts showing the typical Minangkabau colors, that is black, red, and yellow) as the official flag of Minangkabau. In designing the message, it has fulfilled the aspects and paid attention to the content of the message to be disseminated. However, it should also be noted that before creating a message, it is important to use communicative sentences to make it easy for the audience to understand. Media selection is made personally and non-personally. Personal media is communication carried out face-to-face between two or more people as done by the Tourism, Youth and Sports Office of Tanah Datar Regency, which is attending events and promoting them directly through making videos containing information about the Pacu Jawi event. Meanwhile, non-personal communication is carried out indirectly or with the help of print / online media such as social media (Instagram, Facebook, TikTok), flyers, and posters. Conclusion: The Pacu Jawi Event Promotion Strategy in Pariangan Regency, West Sumatra Province, uses three indicators; the first is identifying the target audience using special techniques in determining the target audience by inviting photographers for the Pacu Jawi photo competition and classifying demographics that target audiences of all ages, genders, and professions. The second is designing messages with simple language, which does not mean simplifying the concept but presenting information in a way that is more easily understood by the audience and also telling an overview of the content of the philosophy of Pacu Jawi in Pariangan itself to attract tourists with events in Nagari Pariangan. The design of the message has a particular meaning and is different for each message conveyed because the message depends on the event to be promoted. Third, the selection of media used is based on print media such as posters and billboards and online media such as social media like Instagram, Facebook, Tanah Datar District Government website, TikTok and uploading documentary videos about the Pacu Jawi event and through radio broadcasts. Keywords: Promotion Strategy, Pacu Jawi, Event, Pariangan

PENGARUH PENERAPAN PROGRAM CLEANLINESS, HEALTH, SAFETY AND ENVIRONMENT (CHSE) TERHADAP KEPUASAN WISATAWAN DI KAWASAN ISTANO BASA PAGARUYUANG Siska Mandalia; Pepy Afrilian; Elvitri Yani
Journal of Islamic Tourism Halal Food Islamic Traveling and Creative Economy Vol 3 No 1 (2023)
Publisher : Fakultas Ekonomi dan Bisnis Islam - Universitas Islam Negeri Sayyid Ali Rahmatullah Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21274/ar-rehla.v3i1.6349

Abstrak: Pengaruh penerapan pelayanan Cleanliness, Health, Safety, Environment (CHSE) terhadap Kepuasan Wisatawan di kawasan Istano Basa Pagaruyuang. Tujuan penelitian ini adalah untuk mengetahui apakah pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan Istano Basa Pagaruyuang. Jenis penelitian yang digunakan adalah pendekatan kuantitatif dengan regresi linear sederhana. Teknik pengambilan data menggunakan kuesioner yang sudah divalidasi dengan total sampel sebanyak 100 responden. Hasil penelitian menunjukkan bahwa pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan wisata Istano Basa Pagaruyuang Batusangkar Sumatera Barat. Nilai ini diperoleh dari Uji t dari variabel X yang adalah Cleanliness, Health, Safety, Environment (CHSE)thitung=5,097, dimana thitung>ttabel yaitu 5,097 > 1,987. Maka Keputusannya H0 ditolak H1 diterima, maka dapat diartikan pelayanan Cleanliness, Health, Safety, Environment (CHSE) berpengaruh terhadap kepuasan wisatawan di kawasan Istano Basa Pagaruyuang Kata Kunci: CHSE; Kepuasan wisatawan; Istano Basa Pagaruyuang Abstract: Implementing cleanliness, Health, Safety, and Environment (CHSE) services on Tourist Satisfaction in the Istano Basa Pagaruyuang. This study aimed to determine how much Cleanliness, Health, Safety, and Environment (CHSE) services influence tourist satisfaction in the Istano Basa Pagaruyuang area. The type of research used is a quantitative approach with simple linear regression. The data collection technique used a validated questionnaire with a total sample of 100 respondents. The results showed that the Cleanliness, Health, Safety, Environment (CHSE) service had an effect on tourist satisfaction in the IstanoBasaPagaruyuang Tourist Destination. This result is obtained from the t-test of the X variable is Cleanliness, Health, Safety, Environment (CHSE) t-count = 5.097, where tcount>ttable is 5.097 > 1.987. Then the decision H0 is rejected, H1 is accepted, in conclusion it can be interpreted that Cleanliness, Health, Safety, and Environment (CHSE) services affected tourist satisfaction in the Istano Basa Pagaruyuang area Keywords: Cleanliness; Health; Safety; Environment (CHSE); Tourist Satisfaction

SWOT ANALYSIS OF KUE SAPIK GULA AREN AS A SUPPORTING TOURISM ATTRACTION OF SOLOK SELATAN DISTRICT Aocta Riva Auberni; Pepy Afrilian; Siska Mandalia
JURNAL MANAJEMEN KULINER Vol. 2 No. 1 (2023): FEBRUARI 2023
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmn.v2i1.98

This study aims to analyze the strengths, weaknesses, opportunities, and threats of the Kue Sapik Gula Aren as a support for the tourist attraction of South Solok Regency. The research method used is through a qualitative approach using the SWOT analysis method and the data used in this study are primary and secondary data, data collection techniques by observation and interviews. The data obtained from the results of data collection is then analyzed using SWOT analysis to find out what are the strengths, weaknesses, opportunities, and threats of the Kue Sapik Gula Aren as asupporting tourist attraction in South Solok Regency. Based on the results of the study, it shows that the Kue Sapik Gula Aren has the strengths 1 it has a unique taste that comes from palm sugar 2 Kue Sapik Gula Aren can only be found in South Solok 3 has been certified halal from the MUI, and the opportunity 1 can be a support for new tourist attractions in South Solok Regency 2 promote traditional culinary 3 promote the economy of the surrounding community. With these strengths and opportunities, can take advantage of existing opportunities while minimizing weaknesses and also being able to overcome various kinds of threats from the Kue Sapik Gula Aren. Thus, this Kue Sapik Gula Aren can be used as a support for the tourist attraction of South Solok Regency.

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