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All Journal Journal of Islamic Banking Niqosiya: Journal of Economics and Business Research
Nur Roikhatul Jannah
Institut Agama Islam Negeri Ponorogo
Economics, Econometrics & Finance

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ANALISIS PELAYANAN TRANSPORTASI BUS PERSPEKTIF ETIKA BISNIS ISLAM (STUDI KASUS PERUSAHAAN OTOBUS PT MINTO LESTARI JAYA GAMBIRAN BANYUWANGI) Nur Roikhatul Jannah
Niqosiya: Journal of Economics and Business Research Vol. 1 No. 1 (2021): Januari-Juni 2021
Publisher : Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.818 KB) | DOI: 10.21154/niqosiya.v1i1.97

Abstract

The purpose of this study is to analyze the transportation service of buses islamic business ethics perspective. Research will be about the theory of good service according to islamic business ethics. This type of research uses qualitative descriptive. With informal snowball collection techniques. On researcher obtained from interviews to bus business owners, bus drivers, and bus passengers in PT company. Minto Lestari Jaya which is located in the village of Jajag Gambiran, Banyuwangi. The results by the researchers showed that the services provided by bus drivers were effective. The officer has been polite and serves well in accordance with the teachings of the Prophet Muhammad SAW taught in the book Of Islamic Business Ethics by Fakhry Zamzam and Havis Aravik. The principles of Islamic business ethics include the following principles of business ethics: the first principle of autonomy, the second the honesty, the third the Principle of justice, the fourth principle of mutual benefit, the five Principles of integrity. Tujuan penelitian ini adalah untuk menganalisis pelayanan transportasi bus perspektif etika bisnis islam. Penelitian akan mendeskripsikan tentang teori pelayanan yang baik menurut etika bisnis islam. Jenis penelitian ini menggunakan deskriptif kualitatif. Dengan teknik pengumpulan informal snowball. Pada peneliti diperoleh dari wawancara kepada pemilik usaha Otobus, pengemudi bus, dan penumpang bus di perusahaan PT Minto Lestari Jaya yang beralamat di Desa Jajag Gambiran, Banyuwangi. Hasil yang dilakukan oleh peneliti menunjukkan bahwa pelayanan yan diberikan oleh pengemudi bus sudah efektif. Petugas sudah sopan dan melayani dengan baik sesuai dengan ajaran Nabi Muhammad SAW yang diajarkan alam buku Etika Bisnis Islam karya Fakhry Zamzam dan Havis Aravik. Prinsip-prinsip etika bisnis islam meliputi Prinsip-prinsip etika bisnis sebagai berikut: yang pertama Prinsip otonomi, kedua kejujuran, ketiga Prinsip keadilan, keempat Prinsip saling menguntungkan, kelima Prinsip integritas moral.
Peluang Perbankan Syariah Dalam Perekonomian Di Indonesia Nur Roikhatul Jannah
Journal of Islamic Banking Vol 1 No 2 (2020): Journal of Islamic Banking
Publisher : Prodi Perbankan Syariah, Fakultas Ekonomi dan Bisnis Islam, Institut Agama Islam Al Hikmah Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (182.058 KB)

Abstract

Islamic banking is a banking system developed based on Islamic sharia (law). Indonesia, where the majority of the population is Muslim, provides a large enough room for the development of Islamic banks. The development of Islamic banking has become a measure of the success of the existence of the Islamic economy. Bank Muamalat as the first Islamic bank and a pioneer for other Islamic banks has already implemented the sharia system amid the proliferation of conventional banks. Islamic banks are not new to the banking world. We know that at the end of the 90s, many conventional banks were liquidated due to the monetary crisis, but in fact, Islamic banking was able to survive, develop and continue to exist today. Shari'ah banking is increasingly recognized in the community from day to day. The opportunity for Islamic banking in the future is enormous. However, the opportunity to become a well-established sharia banking cannot be separated from various challenges. All challenges need to be faced, solved so that the right solution is sought for the advancement of Islamic banking. Keywords: Sharia Banking, Opportunities, Challenges
Kepuasan Pengguna Jasa Pada Kualitas Pelayanan KBIHU Al Mabrur Multazam Banyuwangi Nur Roikhatul Jannah; Husna Ni’matul Ulya
Niqosiya: Journal of Economics and Business Research Vol. 3 No. 1 (2023): Januari-Juni 2023
Publisher : Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/niqosiya.v3i1.2042

Abstract

The enthusiasm of Muslims in Indonesia in carrying out Hajj from year to year has significantly increased the number of pilgrims. It is recorded that the number of pilgrims who will depart in 2023 is 221,000 people, consisting of 203,320 regular quota pilgrims and 17,680 special quota pilgrims. From the data details, the existence of KBIHU (Hajj and Umrah Guidance Group) Al Mabrur Multazam Banyuwangi is needed to create pilgrim satisfaction from the quality of services provided. This study uses a qualitative descriptive method, where writing provides an overview and presents data using interviews, observation, and research documentation techniques. The results of the research can be concluded that, in general, the quality of Hajj and Umrah services provided by KBIHU Al Mabrur Multazam Banyuwangi has been carried out well because it carries out the dimensions of service quality, namely Compliance with Islamic Sharia (Sharia Compliance), Assurance (Assurance), Reliability (Reliability), Physical Evidence (Tangible), Attention (Empathy), and Responsiveness (Responsiveness). However, it is necessary to add mentors to provide maximum service and positively impact service quality on pilgrim satisfaction.
Co-Authors Husna Ni`matul Ulya