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All Journal Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal bintang manajemen Jurnal Manajemen Riset Inovasi Pusat Publikasi Ilmu Manajemen Master Manajemen Menawan : Jurnal Riset dan Publikasi Ilmu Ekonomi
Natal Indra
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Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Medicine & Pharmacology

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ANALISIS KUALITAS PELAYANAN KEPUASAN DAN PEMANFAATAN TEKNOLOGI TERHADAP PELANGGAN GO-JEK PADA MASA PANDEMI COVID – 19 Natal Indra; Ade Onny Siagian
Jurnal Akrab Juara Vol 6 No 1 (2020)
Publisher : Yayasan Akrab Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Studi ini untuk menganalisa mutu layanan serta pemanfaatan teknologi data terhadap kepuasan pelanggan pada masa pandemi covid- 19 serta Riset dicoba di tempat yang berbeda- beda untuk memperoleh responden dari pelanggan. Survey pemakaian jasa layanan Go- Jek ada 160 responden pelanggan serta Structural Equation Model( SEM) digunakan buat menganalisis informasi, bersumber pada informasi yang diusulkan, mutu layanan serta pemanfaatan teknologi data mempengaruhi positif serta signifikan terhadap kepuasan pelanggan. Dalam perihal ini loyalitas pelayanan sangat mempengaruhi terhadap kepuasan pelanggan. Dari hasil riset akhir bisa disimpulkan kalau pengaruh yang signifikan pada ikatan pelayanan serta pemanfaatan teknologi data terhadap kepuasan pelanggan. Pada penelitian ini, tidak hanya mutu layanan yang didapat pula berpengaruh positif terhadap pemanfaatan teknologi data kepuasan serta loyalitas pelanggan. Hingga dengan jadi pertimbangan untuk usaha( gojek eksklusifnya) buat menggunakan teknologi guna tingkatkan energi saing.
Hubungan Frekuensi Pertemuan dan Kepuasan Peserta Terhadap Peningkatan Kolaborasi Pada Pelaku Usaha di Komunitas The Entrepreneurs Society Siti Nurjanah; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.447

Abstract

This research aims to find out how big a relationship the frequency of meetings and participant satisfaction has on increasing collaboration among business actors in The Entrepreneurs Society community. The research method used is a quantitative method approach with data collection techniques using probability sampling with a population of 200 community members and samples taken using the Slovin formula, namely 52 respondents. Data were collected using a questionnaire on a Likert scale. Data processing uses SPSS 29 software for instrument testing, correlation analysis and hypothesis testing. The results of the research show that both partial and simultaneous meanings of the words have the same relationship and have a positive effect between the frequency of meetings and participant satisfaction on increasing collaboration among business actors in the Entrepreneurs society community.
Pengaruh Lingkungan Kerja dan Kompensasi Terhadap Kepuasan Kerja Karyawan pada Koperasi Anugerah Mega Mandiri Abadi Renny Afrianti; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.448

Abstract

This study analyzed how work environment and compensation can affect job satisfaction at The Head Office of Koperasi Anugrah Mega Mandiri. The method used in this research is quantitative descriptive method with data collection techniques using non-probability sampling with the population of 232 employees and obtained 70 respondents as the sample using Syolin formula. The data collection using a questionnaire in Liker scale unit and process the data using SPSS 26 for instrument test, multiple linear regression analysis, and hypothesis test.The result shows that the variables (X1, X2) have influence the job satisfaction of the employees (Y) proven by the T test for the work environment as the variable that effect the job satisfaction, where the value of thitung (6,655) > ttabel (1,996) with a significance value 0,000 (sig < 0,05), and the compensation influence the job satisfaction, where the value of thitung (4,912) > ttabel (1,996) with a significance value 0,000 (sig < 0,05). The variables (X1, X2) simultaneously influence the job satisfaction of the employees (Y) at Koperasi Anugrah Mega Mandiri proven by the F test that shows the Fhitung (51,451) > Ftabel (3,13) with a significance value 0,000 (sig < 0,05).
Pengaruh Harga dan E-WOM Electronic Word Of Mouth Melalui Media Sosial TikTok Terhadap Minat Beli Produk Skincare Skintific Indira Safitri; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.449

Abstract

This study aims to find out how much price and E-WOM (Electronic Word of Mouth) influence through TikTok social media on the buying interest of Skintific skincare products. This study uses a quantitative method with the population of skincare users in the area around the research conducted. The sample was taken using the Lemeshow formula, so that the number of samples obtained by 100 respondents with the purposive sampling technique used three criteria collected through a questionnaire in the Likert scale unit. Data processing uses SPSS version 26 software for data quality tests, classical assumption tests, multiple linear regression analysis, hypothesis tests, and determination coefficient tests. The results of the study show that price and E-WOM (electronic word of mouth) through TikTok social media have a positive and significant effect on the buying interest of Skintific skincare products both partially and simultaneously.
Pengaruh Reward dan Punishment Terhadap Disiplin Waktu Kerja Karyawan pada CV Berkah Sukses Berjaya Hani Rosmawati; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.450

Abstract

In this research, researchers used the Slovin technique, the Slovin technique to calculate and determine samples accurately when conducting research in any field. Based on the results of Reward and Punishment research on work time discipline through simultaneous significant testing (F test), it turns out that there is a significant effect between Reward and employee work time discipline at CV Berkah Sukses Berjaya. It can be concluded that there is a joint influence between Reward and Punishment on employee work time discipline at CV Berkah Sukses Berjaya. The conclusions from the results of the research and discussion above are: 1. Reward Variable (X1) on Emploe Working Time Discipline (Y) seen from the coefficients table, the t value is 2.101, which means t count t table (2,101, 1,697) with a significance of 0.044, 0.05 . So the hypothesis which states that Rewards partially have a positive and significant effect on employee work time discipline can be accepted. 2. So it can be seen that the Punishment variable (X2) on Employee Working Time Discipline (Y) seen from the coefficients table, obtained a t value of 1.552, which means t count t table (1.552, 1.697) with a significance of 0.131, 0.05. So the hypothesis states that partial Punishment has no significant effect on employee work time discipline.
Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada MIXUE Ice Cream & Tea Putri Amanda; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.451

Abstract

This research aims to find out how much influence product quality and service quality have on customer satisfaction at Mixue Ice Cream & Tea. The research method used is a quantitative method approach with data collection techniques using non-probability sampling with a population of 100 respondents and samples taken using the Slovin formula, namely 50 respondents. Data collection used a questionnaire on a Likert scale. Data processing uses SPSS 26 software for instrument testing, multiple linear regression analysis, and hypothesis testing. Based on the research results, it is known that product quality and service quality have a partially significant influence on customer satisfaction. Apart from that, it is also known that product quality and service quality simultaneously have a significant effect on customer satisfaction.
Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan pada Ekpedisi JNE Express Cabang Mitraserasi 034 Pondok Melati Fiqi Akbar; Natal Indra
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.455

Abstract

This study aims to determine the Influence of Service Quality and Price on Customer Satisfaction in JNE Express Expedition MitraSerasi Branch 034 Pondok Melati. The type of research used in this study is a quantitative approach with data collection techniques using probability sanpling. The population in this study was 83 customers and was sampled using the slovin formula, which was 45 respondents The results of this study show that the service quality variable has a positive and significant influence on customer satisfaction and the price variable also has a positive and significant influence on satisfaction, this can be seen in the t value of the > t table, service quality (X1) 2,204 > 2,018 and price (X2) 2,309 > 2,018 and service quality and price simultaneously affect customer satisfaction on the JNE Express expedition Mitraserasi 034 Pondok Melati branch. This is because f calculates 16,582 > f table 3,214 and is supported by a significance value of 0.001.
Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Pegawai pada Dinas Lingkungan Hidup Provinsi DKI Jakarta Syafitriyani Syafitriyani; Natal Indra
MASMAN Master Manajemen Vol. 2 No. 3 (2024): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v2i3.434

Abstract

Employee performance is very important for the success of an agency because it determines whether the agency will succeed in achieving its goals or not. This study uses a quantitative approach to investigate the effect of workload and work environment on employee performance at the DKI Jakarta Provincial Environmental Agency. Data was collected through questionnaires, with 70 employees of the DKI Jakarta Provincial Environmental Agency as respondents. Using SPSS 24, the results of the analysis show that by 66.5%, workload and work environment have a simultaneous influence on employee performance and the rest is influenced by other factors not examined in this study.
Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Pegawai di Kantor Dinas Pendidikan Provinsi DKI Jakarta Ade Apriliyani; Natal Indra
MASMAN Master Manajemen Vol. 2 No. 3 (2024): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v2i3.435

Abstract

This research aims to determine the influence of the work environment and work discipline on employee performance at the DKI Jakarta Provincial Education Service. This research uses a quantitative approach with non-probability data collection techniques with a population of 150 employees using the Slovin formula, so the sample taken was 60 employees. The data obtained is the result of a questionnaire that has been distributed. Data processing was carried out using the SPSS version 21 program. For the data tested, namely data quality tests consisting of validity and reliability tests, classical assumption tests consisting of normality tests and multicollinearity tests, hypothesis tests consisting of t tests and f tests. and finally the coefficient of determination test. The research results found that the work environment and work discipline had a positive and significant effect on employee performance.
Pengaruh Promosi dan Kualitas Produk Terhadap Loyalitas Pelanggan di Shopee Salsabila Nur Azizah; Natal Indra
MASMAN Master Manajemen Vol. 2 No. 3 (2024): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

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Abstract

The purpose of this study was to determine how much influence promotion and product quality have on loyalty at Shopee. The research method used is a quantitative method approach with data collection techniques using purposive sampling with a population of 100 and samples taken using the slovin formula, namely 50 respondents. Data collection using SPSS 25 for instrument testing, multiple regression analysis, hypothesis testing. Based on the results of partial hypothesis testing, it shows that the promotion variable has a significant value of 0.001 T table, namely 1.678, which means that it has a significant value and the T table value has an effect on customer loyalty. And the product quality variable has a significant effect on customer loyalty. Simultaneously, promotion and product quality have a significant effect on customer loyalty. The most dominant variable influencing is product quality.
Co-Authors Ade Apriliyani Ade Onny Siagian Dilla Dwi Puspita Sari Dwi Mahdi Mahesa Elmira Siska Fiqi Akbar Hani Rosmawati Indira Safitri Kurniawan Kurniawan Muhammad Rizky Ramadhan Nur Pratama Julianto Putri Amanda Renny Afrianti Salsabila Nur Azizah SITI NURJANAH Syafitriyani Syafitriyani Widia Astuti Widia Sari, Annisa