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All Journal Agregat: Jurnal Ekonomi dan Bisnis JMB : Jurnal Manajemen dan Bisnis Quantitative Economics and Management Studies Prosiding Seminar Nasional Unimus
Dudung Hadiwijaya
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Health Professions Mathematics Nursing Public Health

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PERILAKU NASABAH BERDASARKAN KINERJA CUSTOMER RELATIONSHIP MANAGEMENT SEBAGAI DAMPAK DARI KOMPETENSI SUMBER DAYA MANUSIA, MUTU PELAYANAN BANK DAN TEKNOLOGI PERBANKAN TERHADAP KEPUASAN NASABAH (Studi pada Nasabah Bank Kota Tangerang) Dudung Hadiwijaya
JMB : Jurnal Manajemen dan Bisnis Vol 9, No 1 (2020): JMB : Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jmb.v9i1.1980

Abstract

The purpose of the study is to analyze how much influence human resource competence, banking service quality and banking technology on customer satisfaction and the impact on customer behavior based on customer relationship management (CRM) performance at  Bank in Tangerang City. The sample of research is 110 customers at Bank in Tangerang City. The sampling technique uses convenience sampling. Data collection using questionnaire. The method used in this research is the method of verification. To determine the effect of human resource competence, banking service quality and banking technology to customer satisfaction and the impact on customer behavior based on customer relationship management (CRM) performance. The test statistic used is designing the structural model, designing a measurement model, construct the path diagram, test the model fit. Suitability test structural models and hypotheses using software LISREL 8.80. The results showed that human resource competence, banking service quality and banking technology have a significant effect on customer satisfaction. And customer satisfaction have a significant effect on customer behavior based on customer relationship management (CRM) Performance.
PENGARUH SIKAP KEWIRAUSAHAAN DAN ORIENTASI PASAR TERHADAP PEMBELAJARAN ORGANISASI DALAM MENINGKATKAN KINERJA BISNIS Hendi Eka Sumarga; Dudung Hadiwijaya
JMB : Jurnal Manajemen dan Bisnis Vol 7, No 2 (2018): JMB : Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jmb.v7i2.1056

Abstract

The Small and Medium Enterprises (SMEs) sector has proven resilient, when the economic crisis in 1998, only the SME sector survived the collapse of the economy, while the larger sector fell by the crisis. The Role of Small and Medium Enterprises (SMEs) as an economic movement, its existence is the engine of growth for the growth and development of new entrepreneurs and the increasing performance of SMEs. However, SMEs still face obstacles in terms of technical expertise, competence, entrepreneurship and management as well. Furthermore, the problem faced is limited access to productive resources such as raw materials, capital, technology, market facilities and information. The purpose of this study was to analyze the influence of entrepreneurial attitudes and market orientation on learning in improving business performance of SMEs themselves. This research model consists of three hypotheses with four variables namely entrepreneurial attitude, market orientation and organizational learning on business performance. The data used is 82 SMEs in Tangerang City using the Structural Equation Modeling analysis tool in the Smart PLS program. The results of data analysis prove that all proposed hypotheses can be accepted. So it can be concluded that business performance is influenced by three factors, both directly and indirectly, namely organizational orientation, market orientation and entrepreneurial attitudes.
Faktor-Faktor Yang Mempengaruhi Sikap Kewirausahaan Dan Orientasi Pasar Terhadap Pembelajaran Organisasi UKM Di Tangerang Hendi Eka Sumarga; Dudung Hadiwijaya
Prosiding Seminar Nasional Unimus Vol 1 (2018): Hilirisasi & Komersialisasi Hasil Penelitian dan Pengabdian Masyarakat untuk Indonesia
Publisher : Universitas Muhammadiyah Semarang

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Abstract

Sektor Usaha Kecil dan Menengah (UKM) telah terbukti tangguh, ketika terjadi krisis ekonomi 1998, hanyasektor UKM yang bertahan dari kolapsnya ekonomi, sementara sektor yang lebih  besar justru tumbang olehkrisis. Peran Usaha Kecil dan Menengah (UKM) sebagai gerakan ekonomi, keberadaannya menjadi lokomotifpenggerak (engine of growth) bagi tumbuh kembangnya wirausahawan baru dan meningkatnya kinerja UKM.Namun UKM masih menghadapi kendala dalam hal keahlian teknis, kompetensi, kewirausahaan danmanajemen seada-nya. Selanjutnya masalah yang dihadapi adalah terbatasnya akses terhadap sumber-dayaproduktif seperti bahan baku, permodalan, teknologi, sarana dan informasi pasar. Tujuan penelitian ini adalahuntuk menganalisis pengaruh sikap kewirausahaan dan orientasi pasar terhadap pembelajaran dalammeningkatkan kinerja bisnis dari UKM itu sendiri. Model penelitian ini terdiri dari dua hipotesis dengan tigavariabel yaitu sikap kewirausahaan, orientasi pasar dan pembelajaran organisasi. Data yang digunakan yaitu 81UKM di Tangerang dilakukan menggunakan alat analisis Pemodelan Persamaan Struktural dalam programSmart PLS. Hasil analisis data membuktikan bahwa semua hipotesis yang diajukan dapat diterima. Sehinggadapat disimpulkan bahwa pembelajaran organisasi dipengaruhi oleh dua faktor baik itu secara langsung maupuntidak langsung, yaitu orientasi pasar dan sikap kewiransahaan.
Analysis of The Role of Motivation in The Relationship Between Transformational Leadership and Islamic Work Ethics in Increasing Employee Productivity Didin, Didin; Dudung Hadiwijaya; Priyo Susilo
Agregat: Jurnal Ekonomi dan Bisnis Vol. 8 No. 2 (2024)
Publisher : Universitas Muhammadiyah Prof. DR HAMKA.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/agregat_vol8.i2/15815

Abstract

This takes a look at a quantitative narrative version of the use of field records to check examples of transformational management and Islamic paintings ethics on worker productivity with motivation as an intervening variable. The studies populace is Kopsha Rabbani personnel. The pattern accumulated amounted to 145 human beings using the random sampling approach and the use of the Slovin device. The research was processed using the WarpPLS eight.0 software. Specific checks display that transformational management does not affect motivation, Islamic painting ethics affects motivation, transformational leadership has an impact on worker productivity, and Islamic paintings ethics has no impact on employee productivity. Motivation is established to affect motivation. Worker. Worker productivity. The impersonal takeaway is that transformational management does not propose employee productivity through motivation, and the Islamic work ethic influences worker productiveness through motivation. In the improvement of human resources (SDI), it is vital to instil Islamic painting ethics systematically to encourage and inspire personnel to grow their productivity.
Influence of Leadership Style, and Organizational Culture Towards Organizational Citizenship Behavior Through Job Satisfaction as an Intervening Variable Muhammad Zhulali Nauli; Dudung Hadiwijaya; Priyo Susilo
Quantitative Economics and Management Studies Vol. 5 No. 6 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2946

Abstract

The purpose of this investigation is to determine the influence of Organisational Culture and Leadership Style on OCB, with job satisfaction serving as an intervening variable. The data collection procedure utilises a purposive sampling type with a non-probability sampling technique, and this research employs a quantitative-associative approach. The Directorate General of Customs and Excise employs a Google Forms questionnaire to distribute data to its personnel. The software Smart-PLS is employed to evaluate the reliability of PLS-SEM-based models. The results of the Structural Equation Modelling (SEM) analysis and hypothesis testing conducted in this study were used to derive conclusions. Organisational Culture and Leadership Style have a beneficial effect on OCB and Job Satisfaction, as evidenced by the results of the investigations that have been conducted. Additionally, Leadership Style has a substantial indirect impact on Job Satisfaction, which in turn affects OCB. As an outcome of organisational culture, job satisfaction has an insignificant indirect effect on OCB.
The Influence of Employee Competency and Motivation on Performance Through Job Satisfaction as an Intervening Variable Harahap, Fahmi Salim; Dudung Hadiwijaya; Priyo Susilo
Quantitative Economics and Management Studies Vol. 5 No. 6 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2964

Abstract

The purpose of this study is to determine the effect of employee competence, and motivation on performance, with job satisfaction as an intervening variable. This study used a quantitative–associative approach, and the data collection method used non-probability sampling techniques with purposive sampling types. Data distribution using questionnaires from Google Form to employees serving at the Directorate General of Customs and Excise of Banten Regional Office. Smart-PLS software is used to analyze the reliability of PLS-SEM-based models. Based on the results of Structural Equation Modeling (SEM) analysis and hypothesis testing in this study, conclusions were drawn. Based on the results of the tests that have been carried out, it can be concluded that; The test results prove that Motivation is proven to have a positive and significant influence on Job Satisfaction. The test results prove that Competency is proven to have a positive and significant influence on Job Satisfaction. The test results prove that Motivation is proven to have a positive and significant influence on Job Satisfaction.
The Influence of Leadership and Organizational Work Culture on Employee Performance Through Self-Efficacy Deden Arifian Al Barq; Dudung Hadiwijaya; Priyo Susilo
Agregat: Jurnal Ekonomi dan Bisnis Vol. 9 No. 1 (2025)
Publisher : Universitas Muhammadiyah Prof. DR HAMKA.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/agregat_vol9.i1/15814

Abstract

This study investigates how leadership and organizational work culture impact employee performance through self-efficacy, addressing the lack of research on psychological mediation in this relationship. Using a quantitative approach, data were collected from 145 Kopsyah Rabani employees via questionnaires and analyzed with SEM-PLS. Show that while leadership and work culture significantly enhance self-efficacy, they do not directly affect performance. Instead, self-efficacy fully mediates their influence, demonstrating its critical role in driving productivity. These findings emphasize that effective leadership and a supportive work environment boost performance by strengthening employees' self-belief. The study provides practical insights for organizations to prioritize employee confidence-building alongside leadership and cultural development for optimal performance outcomes
Co-Authors Deden Arifian Al Barq Didin, Didin Harahap, Fahmi Salim Hendi Eka Sumarga Muhammad Zhulali Nauli Priyo Susilo