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All Journal Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial AJAD : Jurnal Pengabdian kepada Masyarakat
Monalysa, Lita
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Humanities Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Development of Waqf from an Islamic Perspective through the Land Professional Society of Malaysia in an Effort to Increase Waqf Literacy Abdullah, Putri Allana; Omar, Ismail Bin; Abdullah, Iqbal Alan; Utami, Pertiwi; Zuhriyah, Nur Azizah; Monalysa, Lita; Basrowi; Satriawan, Dedi; Widiawati, Septi
AJAD : Jurnal Pengabdian kepada Masyarakat Vol. 4 No. 2 (2024): AUGUST 2024
Publisher : Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ajad.v4i2.353

Abstract

Partners for this International Community Service activity are the Malaysian Land Professional Association (PERTAMA) community and also lecturers from various universities in Malaysia and Indonesia. The partners' problems are: 1) Community waqf literacy still needs to be improved, 2) Community participation in waqf still needs to improve, 3) The use of social media to disseminate information about waqf development still needs to be improved, and 4) Cooperation between institutions related to efforts to increase waqf literacy still needs to be improved. Based on these three problems, the solutions included: 1) Efforts to increase waqf literacy through discussions on waqf development, 2) Carrying out seminars on increasing community participation, especially in this activity, namely community members and lecturers, 3) Promote social media to disseminate waqf information and increase waqf literacy, and 4) Collaborating with PERTAMA to convey the waqf literacy message. A qualitative approach was used for data collection using the discussion group forum method. After the implementation of the activities, several changes occurred as follows: 1) The participants know the importance of developing waqf and the law regarding waqf, 2) The participants know about various training programs for waqf development, 3) Participants can understand how to use multiple social media to support increasing waqf literacy, and 4) Establishing collaboration/partnerships with PERTAMA communities to support the Zakat literacy program. This international community service activity successfully supported efforts to increase waqf literacy for academics from various universities and PERTAMA members in Malaysia.
Pengaruh Kualitas Pelayanan, Kepercayaan Pasien Terhadap Loyalitas Pasien Dengan Kepuasan Konsumen Sebagai Variabel Mediasi Pada Rumah Sakit Pertamina Bintang Amin Kota Bandar Lampung Sari, Yunita; Monalysa, Lita; Ridwansyah, Ridwansyah; Ruray, Titiek Arafiani; Pratama, Reza Hardian
SWABUMI (Suara Wawasan Sukabumi): Ilmu Komputer, Manajemen, dan Sosial Vol 13, No 1 (2025): Volume 13 Nomor 1 Tahun 2025
Publisher : Universitas Bina Sarana Informatika Kota Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/swabumi.v13i1.25066

Abstract

Penelitian ini menganalisis pengaruh kualitas pelayanan dan kepercayaan pasien terhadap loyalitas pasien, dengan kepuasan konsumen sebagai variabel mediasi di RS Pertamina Bintang Amin, Bandar Lampung. Menggunakan pendekatan kuantitatif dengan metode survei, data dikumpulkan dari 100 responden rawat jalan dan rawat inap melalui purposive sampling, lalu dianalisis menggunakan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepercayaan pasien berpengaruh positif dan signifikan terhadap loyalitas pasien. Kepuasan pelanggan juga berperan sebagai mediator yang memperkuat hubungan tersebut. Implikasi penelitian ini menekankan pentingnya peningkatan kualitas layanan, strategi komunikasi yang efektif, serta perbaikan fasilitas kesehatan guna meningkatkan loyalitas pasien. Studi ini memberikan kontribusi praktis bagi rumah sakit dalam merancang strategi layanan yang berfokus pada kepuasan dan loyalitas pasien untuk meningkatkan daya saing.This study aims to analyze the influence of service quality and patient trust on patient loyalty, with customer satisfaction as a mediating variable at Pertamina Bintang Amin Hospital, Bandar Lampung. The research employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 outpatient and inpatient respondents selected using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM). The results indicate that service quality and patient trust have a direct positive and significant effect on patient loyalty. Moreover, customer satisfaction acts as a mediating variable that strengthens the relationship between service quality and patient trust on loyalty. The implications of this research highlight the importance of improving service quality and fostering patient trust through effective communication strategies, consistent services, and enhanced healthcare facilities to boost patient loyalty. This study provides practical contributions for hospital management in designing service strategies focused on patient satisfaction and loyalty, thereby improving competitiveness in the healthcare industry. 
Co-Authors Abdullah, Iqbal Alan Abdullah, Putri Allana Basrowi Dedi Satriawan Omar, Ismail Bin Pratama, Reza Hardian Ridwansyah Ridwansyah Ruray, Titiek Arafiani Septi Widiawati Utami, pertiwi Yunita Sari Zuhriyah, Nur Azizah