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PENGARUH PELAYANAN CUSTOMER SERVICE TERHADAP PENINGKATAN CITRA PERUSAHAAN: STUDI KORELASIONAL PADA PT. ACE HARDWARE INDONESIA, TBK. DI LENMARC MALL SURABAYA Giastanti, Meta; Hamim, Hamim; Pratiwi, Ni Made Ida
representamen Vol 3 No 02 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (159.314 KB) | DOI: 10.30996/representamen.v3i02.1411

Abstract

Service is very important thing take precedence in the company of retail. The one that appliedis the service excellence. Basically, satisfaction and comfort comes from service excellence tocustomers. All parties who were in the company should be involved in providing service excellence.Provide service excellence to customers with good attitude, can increase the positive corporate image.This research aims to know there is not a relationship of service Customer Service against theinfluence of the improvement of corporate image in PT. ACE Hardware Indonesia, Tbk. at LenmarcMall Surabaya. The research method use is the method of quantitative research with correlationapproach. The sample use as many as 100 customers/ respondents who came to shopping at PT. ACEHardware Indonesia, Tbk. Lenmarc Mall Surabaya. Sampling technique used was Quota Samplingwith method of data collection is the spread of questionnaire. Data analysis use is simple correlationanalysis, t test and simple linear regression analysis with manual calculation. Based on the hypothesistest result where NH>NT (9,8217>1,9842) there was significant influence between service ofCustomer Service towards the improvement of the corporate image. And from the results ofcorrelation test of the 0,759 correation approach +1 with sig. 0,000>0,05 that there is a significantinfluence on relations between the service of Customer service towards the improvement of thecorporate image.Keywords: Service, Customer Service, Corporate Image.
KEGIATAN PUBLIC RELATIONS OLEH SALES MANAGER DALAM PEMBENTUKAN CITRA DI HOTEL IBIS BUDGET SURABAYA Adi, Oetomo Yanus Ramadhan Putera; Sudaryanto, Edy; Pratiwi, Ni Made Ida
representamen Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.388 KB) | DOI: 10.30996/representamen.v1i02.1447

Abstract

Hotel is a bussiness utilizing a building equipped with facilities which are specially provided for theneeds of everybody who will stay or spend the night with adequate services and in return there arecharges for the services obtained. These things will also determine how many stars it deserves. The morestars achieved the better the image shown to the people. Therefore there's a certain division responsiblein building image for the company related, known as Public Relations. But does every company haveone? One of the starred hotels in Surabaya, Launched in july 1st 2013 with its one of a kind designand location is The Ibis Budget. It's where you'll find every rooms adapting the concept of design cocoonroom (which has won the hotel room design competition in Europe) and it's also located in a uniqueplace, none other than inside the Terminal 1 of Juanda International Airport. Another intriguing thingabout The Ibis Budget is its organizational structure that shows no sign of Public Relations. Neverthelessit seems that many people are still interested on the image it builds by itself. According to SS and EA,there are four components that needs to be done and determines the company image: cognition,perception, attitude, and motivation (S, 2003). And after this qualitative descriptive research is donethrough interview and field observation, the datas collected concludes that the Sales Manager only runsthree out of the four components (which are cognition, perception, and motivation) and there's no suchdivision as Public Relations. However the Ibis Budget Hotel still projects a good image to the people.Keywords: public relations activity, sales manager, image, hote
PENGARUH PORNOMEDIA DALAM SITUS-SITUS DEWASA TERHADAP PERUBAHAN NORMA DAN PERILAKU SEKS REMAJA SURABAYA Mustofa, Agus; Bungin, Burhan; Pratiwi, Ni Made Ida
representamen Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (162.443 KB) | DOI: 10.30996/representamen.v2i01.1457

Abstract

The development of internet technology create various changes occurring on the community, thechanges is social changes, behavior, and norms sex. Researchers want to find information from teenagerssurabaya especially the youth sitting on the bench college an undergraduate degree how style date them,About their attitude in receipt of sex before marriage, Does happen deviate behavior, And change a normsex when they saw resident of sites on the net. The kind of research use is quantitative with correlation tofind relations. Through this research to know how influence impressions pornomedia the internet onchanges in norms and teenagers sex in Surabaya. This research result indicates that any impactpornomedia internet impressions of the changes norms and teenagers sex. However impressionspornomedia is not the only factor of change the norms and normal sexual behavior teenagers insurabaya. Because, there are other factors which also coloring the occurrence of a change the norms andsexual behavior teenagers in surabaya. The religious factors that is one pole for preserving them fromthey are promiscuous, Family less caring and education about sex, Environmental does not support, Lackof religious education, Institutions religion is ineffective, Hormonal encouragement, The low maturity ,And another factor.Keywords: influence pornomedia internet, change the norms and normal sexual behavior
STRATEGI KOMUNIKASI PEMASARAN GUS & YUK DALAM MEMPROMOSIKAN SITUS PENINGGALAN KERAJAAN MAJAPAHIT (STUDI DI KECAMATAN TROWULAN, KABUPATEN MOJOKERTO) Mardiatna, Pradana Tera; Hamim, Hamim; Pratiwi, Ni Made Ida
representamen Vol 3 No 02 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/representamen.v3i02.1409

Abstract

This event will be based on research by the tourism industry is an important legacy wasowned by Mojokerto tourism industry history in particular who are in district of Trowulan to inform tothe public. Paguyuban Duta Wisata Gus and Yuk Mojokerto is the organization that constructed by theYouth Sports culture and tourism Mojokerto PAGUK (Paguyuban Gus and Yuk) this organizationmoving in the field of tourism which is the task of an Ambassador of Tourism is helping the Tourismsector to promote the tourism industry in order to increase tourist visits. The research on the focus onthe historical attractions of sub trowulan tourism Candi Brahu Temple Bajang Ratu, Temple of rats,Temple Name Mace, and the great Hall with an integrated Pemasran communication theory orcommonly known with Intergrated Marketing Communications (IMC). This study uses qualitativemethods because in this study describes the situation so as to find the results of prediction.Researchers found a few things from the integrated marketing communication is lacking most of thefunctions and tasks DISPORABUDPAR, Gus and Yuk Mojokerto and Ma nager.The cause of all Personal Communications is less effective, so that the destination must be maximizedbecause it has a great asset for attracting tourists and the potential is large, located in district ofTrowulan.
PRESEPSI MAHASIWA TERHADAP TATTOO DI TUBUH MANUSIA: STUDI KASUS MAHASISWA PEREMPUAN FISIP UNTAG SURABAYA Puspa, Jeannette Sarita; Darmawan, Arif; Pratiwi, Ni Made Ida
representamen Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (443.173 KB) | DOI: 10.30996/representamen.v1i02.1444

Abstract

Tattoo is a work of human art known since ancient times . There is no definitive information aboutthe emergence of this self sculpture. But certainly have become entrenched and people's lifestyles inalmost all corners of the world. Posed artistic beauty wowed some communities , which raises the fancommunity group , to users of this tattoo. Based on the background of the above problems, theformulation of the problem of this research is how the student perception UNTAG against tattoos on thebody. This study used a qualitative descriptive method by distributing questionnaires to a samplewithdrawal . Samples in this study were female students of the Faculty of Social and Political SciencesUniversity August 17, 1945 in Surabaya.Keywords : Tattoo , tattoos perceptions
PENGARUH STRUKTUR MODAL DAN PERTUMBUHAN PERUSAHAAN TERHADAP NILAI PERUSAHAAN MANUFAKTUR Fairisati, Neny Tresna; Mulyati, Diana Juni; Pratiwi, Ni Made Ida
Jurnal Dinamika Administrasi Bisnis Vol 2 No 2 (2016): Jurnal "Dinamika Administrasi Bisnis"
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v2i2.2163

Abstract

The value of company in investor perception towords the company success lavel which is often related to the price of the stock. The high value of the company will make the market believe is not only the present condition of the company but also the prospect of the company. Based on the previous studies, there are some factors influencing the value of the company, among them are : decision of funding, dividend policy, decision of stock, company growth and size of the company. Some of the factors have relationship and influence towards the inconsistent value of the company. The present study is aimed at finding out the influence of capital structute and company growth towards the value of company at manufacture companies of Indonesia Stock Exchange.            The population of the study was the manufacture industry registered at Indonesia Stock Exchange which was studied from 2014 up to 2015. The method used to determine samples was using purposive sampling method with some fixed criteria with the 1 samples of manufacture companies. The data used was the secondary data which was obtained from Indonesia Capital Market Directory from 2014 up to 2015.             The result of the study shows that: 1) capital structure has a positive influence toward the company value, 2) company growth has positive influence towards the value of the company.            Keywords: Capital Structure, Growth Of Company and Firm Value.
ANALISIS RASIO LIKUIDITAS DAN RENTABILITAS PADA KINERJA KEUANGAN PERUSAHAAN Khotijah, Siti; Mulyati, Awin; Pratiwi, Ni Made Ida
Jurnal Dinamika Administrasi Bisnis Vol 5 No 1 (2019): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v5i1.2701

Abstract

This Study was aimed to know the level of cororate financial performance during a certain period. By using financial ratios analysis (Liquidity Ratio and Profitability Ratio) of a company and the concept of Economic Value Added (EVA). The problems discussed in this study is how Ratio Analysis can measure the financial performance of PT. Surabay Industrial Estate Rungkut (SIER) company for the period 2015 – 2017.The type used is case study. Data used is documentation and analytical technique is financial ratio analysis. The population of this study is the company’s financial statements for the period 2015 – 2017. Data collection techniques are done with literature studies and field studies. Data collection techniques are done by financial Ratio Analysis.The results of this study show that PT. Surabaya Industrial Estate Rungkut (SIER) is better Ratio and almost all Ratios show good Ratio Results.The results of this study are PT. Surabaya Industrial Esatate Rungkut (SIER) and company performance can be measured by using measuring instrument is called EVA ( Economic Value Added). By using the calculation method in financial statement Analysis and company performance, the results of PT. SIER’s company performance are optimal and able to exprince increased profit significantly.
ANALISA.PENGENDALIAN.INTERN DALAM PERSEDIAAN OBAT UNTUK PASIEN PENGGUNA BPJS KESEHATAN. DI RSUD Dr. H. MOH. ANWAR KABUPATEN SUMENEP Jimat, Syaiful; Pratiwi, Ni Made Ida; Nasution, Ute Ch
Jurnal Dinamika Administrasi Bisnis Vol 4 No 2 (2018): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v4i2.2677

Abstract

This.study.aims.to.determine.the.system and.procedure of drug supply in Dr. H. Moh. Anwar, Sumenep Regency. The research method.used by the author is qualitative.with the form of research used that is descriptive. The results of the data analysis showed.that the drug supply system in the Pharmacy department at Dr. RSUD H. Moh. Anwar of Sumenep Regency is already good enough in providing medicines. This causes the existing system to be said to be complete with the separation of duties and the arrangement of supplies which are supported by complementary documents. Recording that has been done can be said to be good to divert things that are detrimental to the Hospital. Supplies Medicines in pharmacy have been done with good and correct systems and proceduresKeywords : Control System, inventory Management and Inventory.
ANALISA.PENGENDALIAN.INTERN DALAM PERSEDIAAN OBAT UNTUK PASIEN PENGGUNA BPJS KESEHATAN. DI RSUD Dr. H. MOH. ANWAR KABUPATEN SUMENEP Jimat, Syaiful; Pratiwi, Ni Made Ida; Nasution, Ute Ch
Jurnal Dinamika Administrasi Bisnis Vol 4 No 2 (2018): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v4i2.2677

Abstract

This.study.aims.to.determine.the.system and.procedure of drug supply in Dr. H. Moh. Anwar, Sumenep Regency. The research method.used by the author is qualitative.with the form of research used that is descriptive. The results of the data analysis showed.that the drug supply system in the Pharmacy department at Dr. RSUD H. Moh. Anwar of Sumenep Regency is already good enough in providing medicines. This causes the existing system to be said to be complete with the separation of duties and the arrangement of supplies which are supported by complementary documents. Recording that has been done can be said to be good to divert things that are detrimental to the Hospital. Supplies Medicines in pharmacy have been done with good and correct systems and proceduresKeywords : Control System, inventory Management and Inventory.
ANALISIS PEMAHAMAN KEWIRAUSAHAAN (KEBERHASILAN DIRI,TOLERANSI AKAN RESIKO DAN KEBEBASAN DALAM BEKERJA) TERHADAP MOTIVASI MAHASIWA UNTUK MENJADI ENTREPRENEUR Abdulah, Abdulah; Andayani, Sri; Pratiwi, Ni Made Ida
Jurnal Dinamika Administrasi Bisnis Vol 2 No 2 (2016): Jurnal "Dinamika Administrasi Bisnis"
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v2i2.2156

Abstract

This study aims to determine the effect of the understanding of entrepreneurship with three factors (personal goals,risk tolerance and freedom will be in the works) to motivate students to become entrepreneurs among student S1 Faculty of Social and Political Science 17 August University of Surabaya. The number of samples in this study were 60 people.. In this study conducted with regression method. Regression models are useful committed against more than one independent variable, to determine its effect on the dependent variable. The result of this study indicate that all variable positive and significant effect on the motivation of students to become entrepreneurs. As for the study of each independent variable, there is also a positive and significant effect on the dependent variable. to determine the effect of the understanding of will be in the works tKata Kunci : Motivasi, keberhasilan diri, toleransi akan resiko, merasakan pekerjaan bebas dan entrepreneu
Co-Authors A.A. Ketut Agung Cahyawan W Abdulah, Abdulah Abiyyah Dyastiningrum Ni’mah Achmad Qowim Qolbi Adelia Salsabila Adi, Oetomo Yanus Ramadhan Putera Aflyah Salsabila Agung Pujianto Ajeng Puspitasari Al Madinah, Cantika Alfiatus Zainiyah Anang Suhariyanto Aprilia Putri Damayanti Arif Darmawan Arinda Dias Wara Awin Mulyati Ayun Maduwinarti Ayun Maduwinarti Ayun Maduwinarti Baety, Isnaini Nur Bagoes Soenarjanto Baiti Lailatul Maghfiroh Bisma Imam Abdillah Burhan Bungin Cahya Rukmana Putri Cantika Al Madinah Chusniati, Yeni Chusniati, Yeni Fajar Deavita Lusi Rahmawati Diana Juli Mulyati Dwi Putri, Dwi Dwi Susanti, Dyah Ayu Dwi Yanti, Amanda Arya Dwianjani, Lucyandra Puspita Ega Priliagita Endang Indartuti Fairisati, Neny Tresna Fatonah, Syehran Ahlakul Febby Rahmatullah Febby Rahmatullah Machrusin Febianti, Intan Fitri A'isya Fitri A’isya Giastanti, Meta Halawatul Ulum Hartono, Supri Hellen Andini Arieza Rokhani Hutomo, Achmad Adhiaksa Ihsan Fauzi Irgi Putri Olivia Irgi Putri Olivia Jaya, Aulia Ramadhani Jimat, Syaiful Kenza Bisri Hariris Kharisma, Nadya Afiffatur Lavenia Dyah Pitaloka Linda Puspita M Rizki Reksa Daradjad M. Aminul Akbar Madalena Retno Anggraini Mardiatna, Pradana Tera Maruta, Anom Maruta, IGN Anom Megawati, Risky Ega Meidita Alifiyah Mirah Sandika Mohammad Insan Romadhan Muflif, Dika Nabil Muhammad Abi Baskoro Muhammad Maullana Arifin Mulyati, Awin Mulyati, Diana Juni Mustika Sari Kaffamawarni Mustofa, Agus Nabilla Wahyu Amanda Santri Nadya Putri Pratiwi Nadyah Amelia Putri Nanda Suma Wardani Nanda Unzilatur Rochmah Nasution, Ute Ch Nasution, Ute Chairuz Nasution, Ute Chairuz M. Nathania Ariyani Paramesti Anindya Novianty, Cindy Novitasari, Anggun Dwi Nur Alisa Septivianti Nurjanah Fitri Hastuti Occa Putri Ade Wulandari Octaviyani, Nita Pradita, Septian Dita Pujianto, Agung Purbayani, Riris Verdina Puspa, Jeannette Sarita Puspita, Maytaneel Wiga Rachmat Risanto Tiesa Rachmawati, Yuni Radjikan Radjikan Rahmawati, Silviya Ramadhani, Angga Ramadhani, Maghfirah Regina Ayu Prasanthi Riko Tri Cahyono Rocky Khansa Rakha Dimas RR. Ella Evrita Hestiandari Sabela Kirana Widyadhana Salsabila Veronica Setyaningrum Sarah Nabilla Khoirunisa Sari, Hanny Rosa Puspita Seleman, Gabriela Ernawati Sepialita, Tiara Shila Radasahila Silvi Auliya Mega Amanda Siti Wulandari Sri Andayani Sri Andayani Sri Andayani Sudaryanto, Edy Sunarti Supriatun Supriatun Supriatun Susanti, Dila Sya’ban, Mochammad Rizqi Tjahjono, Endro Triya Nur Fadila Ute Chairuz M Nasution Ute Chairuz M. Nasution Ute Chairuz M. Nasution Uthe Ch. Nasution Utomo, Pambudi Vina Afrilia Wulandari, Occa Putri Ade Yessi Rachmawati Yessi Rachmawati Yolandha Cindy Kafita Yulia Purni Fidiastuti Zahra Alifia Tsabita