Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024
Characteristic
Satisfied
Dissatisfied
Not Applicable
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U.S. employers who use PBMs to administer their prescription drug benefits
Method of interview
Online survey
Supplementary notes
Original question: “Based on your organization's experience with PBMs over the last two plan years, how satisfied are you with their performance in the following financial areas?”
Citation formats
Employer satisfaction with selected features of PBMs in the U.S. in 2024
In 2024, ** percent of employers surveyed over the past two years were satisfied with the network of easily accessible pharmacies through their pharmacy benefit managers (PBMs). Almost all employers were satisfied with selected features of their PBMs' over the last two years in the United States.
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National Opinion Research Center. (November 18, 2024). Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024 [Graph]. In Statista. Retrieved May 09, 2026, from https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/
National Opinion Research Center. "Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024." Chart. November 18, 2024. Statista. Accessed May 09, 2026. https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/
National Opinion Research Center. (2024). Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024. Statista. Statista Inc.. Accessed: May 09, 2026. https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/
National Opinion Research Center. "Distribution of Employers Satisfaction with Selected Features of Their Pharmaceutical Benefit Managers (Pbms) over The Last Two Plan Years in The U.S. in 2024." Statista, Statista Inc., 18 Nov 2024, https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/
National Opinion Research Center, Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024 Statista, https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/ (last visited May 09, 2026)
Distribution of employers satisfaction with selected features of their pharmaceutical benefit managers (PBMs) over the last two plan years in the U.S. in 2024 [Graph], National Opinion Research Center, November 18, 2024. [Online]. Available: https://www.statista.com/statistics/1618484/employer-satisfaction-with-selected-pbms-features-us/
