Reasons for using click-and-collect services among consumers in Indonesia as of November 2023

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Release date

December 2023

Region

Indonesia

Survey time period

November 9 to 30, 2023

Number of respondents

12,472 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey question was: "Why do you use click-and-collect services?" 
Multiple answers were allowed.

Citation formats

Reasons for using click-and-collect services Indonesia 2023

Published by
F. Watty,
Nov 26, 2025
According to a survey by Rakuten Insight in Indonesia in November 2023, ** percent of respondents stated that they use click-and-collect services to avoid shipping costs. Indonesian respondents also used this type of service because it allows quick in and out experience. 
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