When clients are less than thrilled with AR project outcomes, my go-to strategy is active re-engagement with their vision. I start by gathering detailed feedback to identify where expectations and reality diverged (and why), then propose iterative improvements based on that insight. Often, small adjustments—like refining interactivity or enhancing visual quality—can make a big impact. I also try to incorporate an extra feature or two (think custom animations or immersive audio) that wasn't initially planned but adds value. Finally, clear, open communication throughout helps clients feel heard and part of the solution, turning initial disappointment into genuine satisfaction.

Maintain Transparent Communication and Project Updates. Keep clients informed of milestones, development updates, and testing results. Regular check-ins foster trust and allow clients to see progress and provide feedback. Use clear metrics and timelines to demonstrate the impact of each stage, ensuring clients can see the added value as the project progresses.

Start by re-engaging with your clients to fully understand their pain points and expectations—this helps tweak your approach and align with their vision. Next, add extra value by incorporating the latest AR features or innovative interactive elements that can take their experience to the next level! Consider personalized AR experiences, smooth transitions, and real-time data integration to surprise and delight. Boost communication throughout the project with regular updates and beta tests to keep clients in the loop. Lastly, let them experience the magic firsthand—nothing beats a live demo! 🚀

Pivot. One of the reasons emerging technology projects are done through an MVP approach is so that you can pivot quickly after a failure. Customer feedback would be your best friend at this point to start the adjustments. Chart out a clear path to profitability on how you are incorporating feedback to develop a pivot roadmap and how much estimated value can be obtained out of it. The best way to improve stakeholder confidence is through clear, quantitative communication.

When feeling underwhelmed by AR feedback, focus on active listening, prioritize key concerns, and iterate quickly. Engage clients in the process, highlight improvements, and show how feedback has shaped a better experience.