Staircase AI by Gainsight
Customer intelligence that keeps you a step ahead of churn
Analyze all customer communications to accurately spot at-risk customers and make customer success automatic. It’s easy with Staircase AI.
See what’s hiding below the surface
Traditional CS only scratches the surface. With Staircase customer intelligence you get real-time sentiment, potential risks and helpful alerts for every customer, based on all conversations with every teammate.
Spot at-risk customers early
Dig deeper into communications with customer intelligence technology designed to catch post-sales signals and early warning signs. Your team will never miss another critical detail for customer expansion or churn reduction.
“Understanding sentiment is also helping Syte move on from the traditional reactive approach and save more at-risk accounts for reduced churn. The company’s CS stack is now a potent and productive one that promotes sustainable growth.”
Ido Medan David
Director of Customer Success, Syte
Build stronger customer relationships
Always know which relationships are strong, which rely on a single stakeholder, and which are trending downward. Intervene before your accounts lose trust in your business.
Reduce churn and boost retention
Gainsight’s Staircase AI, an intuitive customer intelligence tool, examines how customers communicate, feel, and use your products to identify and predict at-risk accounts before they churn. Our comprehensive solutions analyze and determine the best approach to turning unsatisfied customers into happy ones to boost retention and ensure recurring revenue.
Improve product adoption and customer satisfaction
Our customer intelligence tools track how individuals use your products and what they say about them to unearth potential product adoption barriers. We balance data and sentiment analysis to determine suitable remedies for these predicaments. Gainsight’s customer intelligence solution monitors satisfaction trends in real time. It also analyzes your enablement campaigns’ success with measurable adoption metrics to provide valuable solutions that address customer pain points and increase retention.
A CS tool that works for you, not the other way around
Legacy systems make it difficult to show the value of CS work. Our customer data intelligence makes your impact obvious. Staircase helps:
Executives use Staircase to reduce churn and eliminate post-sales blind spots
While traditional CS programs rely on manual work, Staircase automates customer intelligence you can rely on.
