Key research themes
1. How can performance measurement systems be designed to align with multidimensional organizational goals while mitigating dysfunctional behaviors?
This research area focuses on the structured design of performance measurement systems that incorporate multiple perspectives (financial, customer, internal processes, innovation/learning) as exemplified by frameworks like the Balanced Scorecard. It addresses methodological challenges in constructing measures that accurately capture performance without inducing unintended consequences such as gaming or misaligned incentives. The theme underscores the importance of clear design principles that consider measure purpose, frequency, data sources, and behavioral impact for effective managerial decision-making.
2. How can Data Envelopment Analysis (DEA) enhance multidimensional performance measurement compared to traditional ratio analysis?
This area investigates the application of DEA as a nonparametric, linear programming-based method for evaluating organizational units using multiple inputs and outputs simultaneously. Contrasted with traditional ratio analysis that relates single inputs to outputs, DEA offers a robust framework to capture complex performance interrelations and set improvement targets. Research explores DEA-based methodologies consistent with frameworks like the Balanced Scorecard, handling interrelated performance dimensions, stakeholder perspectives, and threshold targets to provide comprehensive and actionable performance assessment.
3. What are the roles and benefits of benchmarking in improving organizational performance across industries?
This research theme investigates benchmarking as a continuous and systematic process for evaluating organizational practices against best-in-class standards to drive improvements. It encompasses diverse benchmarking types (internal, competitive, functional, generic) and explores strategic frameworks for successful implementation, factors influencing effectiveness, and the resultant enhancements in customer satisfaction, productivity, quality, and competitiveness. The work extends across private and public sectors, highlighting benchmarking's role in knowledge transfer, organizational learning, and strategic planning.