Business Process Management

Background: Process performance analysis is a key step for implementing continuous improvement in software organizations. However, the knowledge to execute such analysis is not trivial and the person responsible to executing it must be provided with appropriate support. Aim: This paper presents a knowledge-based environment, named SPEAKER, proposed for supporting software organizations during the execution of process performance analysis. SPEAKER comprises a body of knowledge and a set of activities and tasks for software process performance analysis along with supporting tools to executing these activities and tasks. Method: We conducted an informal literature reviews and a systematic mapping study, which provided basic requirements for the proposed environment. We implemented the SPEAKER environment integrating supporting tools for the execution of activities and tasks of performance analysis and the knowledge necessary to execute them, in order to meet the variability presented b...

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models...

The paper presents models of data flow between tasks in business processes describing work of a modern restricted access administrative office. The presented models are the result of the analytical work performed by the multidisciplinary team of experts. The team was composed of IT specialist, security systems specialists and employees of the secret office. Business process diagrams and data flow diagrams are presented together to emphasize the importance of data in every business process task to be performed -despite the fact if it is an automated or human task.

In the recent years, inter-organisational cooperation has been one of the organisational strategies most used to compete and become adapted to the exigencies of the global market. In this context, internal business processes of the cooperative enterprises should interact to pursue common objectives that will be profitable for all parts. Therefore, it is necessary to measure the performance of these business processes under a strategic approach and in a twofold manner, from a global perspective (inter-enterprise) and from an individual or partial perspective (intra-enterprise). Performance Measurement Systems (PMSs) described in the literature that discuss this context are very different in their conception and broadness. This paper describes the basic characteristics that PMSs should fulfil to cover interoperability requirements and a literature review of the PMSs that deal with business process interoperability in order to gain detailed insight into PMS definition for these contexts. From the literature review, a comparison of the PMSs is obtained with regard to eight core characteristics for these contexts: business process representation, business process measurement, business process lifecycle management, PMS intra and interorganisational levels measurement, processdecomposition approach, intra-inter-process connection measurement, interorganisational coordination measurement, and common interorganisational strategy.

This article analyses theoretical background of innovation and frameworks to guide managers in banking towards a holistic approach for successful innovation management in a highly dynamic and competitive business environment. We aim to provide a holistic viewpoint by eclecticism in review of multiple approaches. With regards to a holistic perspective on innovation management in banking, the paper provides strong foundation to better understanding the dynamics in banking and facilitates exploring of future business opportunities for sustainable competitive advantage in banking, which is particularly significant for this sector.

A obra investiga os impactos da 4ª Revolução Industrial sobre o Direito Processual brasileiro, em especial no que tange à adoção da citação eletrônica por aplicativos privados. Partindo de uma análise histórico-evolutiva das revoluções industriais e da formação da chamada sociedade hiperconectada, o livro examina as mudanças estruturais que desaam o ordenamento jurídico e exigem a releitura de princípios fundamentais, como o devido processo legal e o contraditório, à luz de um possível constitucionalismo digital. Com base em pesquisa bibliográca e empírica, o estudo analisa decisões judiciais e casos concretos que revelam as fragilidades, riscos e potencialidades da comunicação processual via meios eletrônicos. Questões como a proteção de dados sensíveis, a segurança jurídica, a validade dos atos processuais e a tensão entre inovação tecnológica e formalismo processual são discutidas em profundidade.

Decido esta tese a todos os pesquisadores e pesquisadoras da área de direito que se esforçam para, de alguma forma, realizar um trabalho mais rigoroso e fundamentado em padrões científicos internacionais, em vez de se limitarem a fazer o tradicional, preenchendo arquivos de biblioteca com papéis manchados de tinta e bits para receber um diploma. Agradeço sinceramente às seguintes pessoas: Minha querida mãe, Sibéria, por tudo. Minha namorada, Juliana, pelo apoio em momentos difíceis. Meu orientador, Torquato, que sempre acreditou em mim mais do que eu mesmo acredito. Meu coorientador, Fred, pelo inestimável suporte diante do complicado mundo da Ciência da Computação. Meu colaborador, Cleyton, pela vital ajuda em meus percalços. Ao brilhante professor Ivan Varzinczak, pelo suporte e colaboração. "The life of the law has not been logic: it has been experience. The felt necessities of the time, the prevalent moral and political theories, intuitions of public policy, avowed or unconscious, even the prejudices which judges share with their fellow-men, have had a good deal more to do than the syllogism in determining the rules by which men should be governed. The law embodies the story of a nation's development through many centuries, and it cannot be dealt with as if it contained only the axioms and corollaries of a book of mathematics." Oliver Wendell Holmes Jr. -The Common Law (1881) Esta tese aborda três perguntas centrais, a partir das quais outras questões são desenvolvidas: (1) por quê, (2) como, e (3) em que medida automatizar a solução judicial de conflitos, no Brasil? Baseando-se em pesquisas empíricas, defende-se que: (a) a automação de parte do exercício da jurisdição, além de ser tecnicamente possível, é uma resposta adequada a diversos problemas do judiciário brasileiro, como o congestionamento de processos; (b) o emprego de sistemas baseados em Inteligência Artificial Simbólica atende às exigências jurídicas e práticas dessa automação (como garantias processuais), mas o processo de aquisição de conhecimento requer o uso complementar de Ciência de Dados para identificar o conhecimento jurídico estável; (c) a automação será facilitada e terá mais impacto se restrita à solução de demandas repetitivas, simples e de menor valor. Para avançar naquelas questões, busca-se formalizar axiomaticamente uma parte do Direito do Consumidor através da linguagem de representação description logic 𝒮ℛ𝒪ℐ𝒬 e também pela sua contraparte Ontology Web Language (OWL), a recomendação principal da Web Semântica para representações complexas. Dessa forma, é possível investigar em detalhes quais são as dificuldades de representação lógica do direito e como superá-las, ao mesmo tempo em que se pesquisa sobre a adequação do emprego de certos padrões da Web Semântica no domínio jurídico. Este trabalho se insere no campo conhecido como Direito Computacional (Computational Law), uma área interdisciplinar entre o Direito e a Ciência da Computação, que trata da representação computacional das normas e dos raciocínios jurídicos, a fim de permitir a automação de tarefas especializadas, como por exemplo a avaliação jurídica de um caso concreto. Se a representação for capaz de simular apropriadamente os casos mais comuns de Direito do Consumidor, tal como delineado na resposta (c), então se tem uma prova de conceito para a resposta (b), isto é, da possibilidade da automação da solução judicial desses casos via Inteligência Artificial Simbólica. Palavras-chaves: Direito Computational. Direito e Lógica. Lógica descritiva. Ontologias jurídicas. Informática Jurídica.

— Profit analysis of two unit standby oil delivering system with three types of failure complete failure, normal to partial failure and partial to complete failure is analysed. Initially one unit is operative and the other is standby. In case of partial failure, repair of unit is done by switching off the unit. When both the units fail then for repairing, priority is given to partially failed unit over completely failed unit. The system is in down state if one unit is completely failed and other is partially failed On the complete failure of both the units there is a provision of switching over to the other similar system. This practical situation may be observed in an oil refinery plant. The system is analyzed by making use of semi-Markov processes and regenerative point technique.

This paper deals with the profit comparison of two stochastic models A and B each consisting of two unit standby oil delivering system with different modes of failure (i.e., direct failure or via partial failure). In Model 1 the system has only one mode of failure that unit fails completely only by direct failure .In Model II System has two modes of failure i.e. the unit can fails completely either directly from normal mode or via partial failure. Initially one unit is operative and the other is standby. On the complete failure of both the units there is a provision of switching over to the other similar system. This practical situation may be observed in an oil refinery plant. . Techniques of the semi-Markov processes and regenerative processes are used to obtain various measures of system effectiveness and profit incurred. A comparison of model 1 is made with model 2 through graphs.

Системний аналіз, управління та інформаційні технології Вісник Національного технічного університету «ХПІ». 2017. № 55 (1276) 77 УДК 004.891.3 В. М. ЛЕВИКІН, О. В. ЧАЛА ПІДХІД ДО ВИЗНАЧЕННЯ АНОМАЛЬНОЇ ПОВЕДІНКИ ПРОЦЕСІВ В СИСТЕМАХ ПРОЦЕСНОГО УПРАВЛІННЯ НА ОСНОВІ АНАЛІЗУ ЛОГІВ В роботі запропоновано підхід до виявлення аномалій поведінки знання-ємних бізнес-процесів на основі порівняльного аналізу трас у складі журналів реєстрації подій. Підхід враховує темпоральному і об'єктний аспекти виконання бізнес-процесу. Темпоральний аспект визначає послідовність подій, що відображають виконання дій бізнес-процесу. Обєктний визначає характеристики об'єктів, що використовуютья бізнес-процесом при виконанні цих дій. При пошуку аномальних фрагментів обчислюється відстань між трасами у просторі атрибутів подій. В якості ознак початку та закінчення аномального фрагменту використовується кут відхилення між трасами. Підхід визначає множину атрибутів об'єктів, пов'язаних з виконанням аномального фрагменту, а також значень цих атрибутів, що в подальшому може бути використано для удосконалення бізнес-процесу. Ключові слова: аномалія, база знань, інтелектуальний аналіз процесів, процесне управління, контекст. В работе предложен подход к выявлению аномалий поведения знания-емких бизнес-процессов на основе сравнительного анализа трасс в составе журналов регистрации событий. Подход учитывает темпоральной и объектный аспекты выполнения бизнес-процесса. Темпоральный аспект определяет последовательность событий, отражающих выполнение действий бизнес-процесса. Объектный определяет характеристики объектов, используемых бизнес-процессом при выполнении этих действий. При поиске аномальных фрагментов вычисляется расстояние между трассами в пространстве атрибутов событий. В качестве признаков начала и окончания аномального фрагмента используется угол отклонения между трассами. Подход определяет множество атрибутов объектов, связанных с выполнением аномального фрагмента, а также значений этих атрибутов, что в дальнейшем может быть использовано для совершенствования бизнеспроцесса. Ключевые слова: аномалия, база знаний, интеллектуальный анализ процессов, процессное управление, контекст. The paper proposes an approach to the detection of abnormalities in the behavior of knowledge-capacity business processes on the basis of comparative analysis of tracks in the log of events logging. The approach takes into account the temporal and object aspects of the implementation of the business process. The temporal aspect defines the sequence of events that reflect the execution of the business process. Object defines the characteristics of objects that use the business process when performing these actions. When searching for abnormal fragments, the distance between paths in the attribute event space is calculated. As an indicator of the beginning and end of an abnormal fragment, the angle of deviation between the tracks is used. The approach defines the set of attributes of objects associated with the execution of an anomalous fragment, as well as the values of these attributes, which can then be used to improve the business process.

Checking regulatory compliance of business processes prior to deployment is common practice and numerous approaches have been developed over the last decade. However, the computational complexity of the problem itself has never received any major attention. Although it is known that the complexity of the problem is generally in NP-complete, many existing approaches ignore the issue using the excuse that current problems are small enough to be solved anyway. However, due to the current race towards digitalisation and automatisation, the size and complexity of the problems is bound to increase. As such, this paper investigates the computational complexity of all different sub-classes of the problem and categorises some of the existing approaches, providing a detailed overview of the issues that require to be tackled in order for current compliance checking solutions to remain feasible in future scenarios.

Protein Structure Indexing using Suffix Array (PSISA) is a new technique provides the ability to retrieve similarities of proteins based on the proteins structures. Indexing the protein structure is one approach of searching for protein similarities. In this paper we developed our ...

The importance of Knowledge Management is now being realized and businesses are starting to formulate strategies and to invest in systems that will enable them to manage their corporate knowledge. Beside to that, the systems optimization becomes a key issue for the organization. For that, new business intelligence systems demands new efficient and effective Optimization must be implemented to measure the success and to counteract erroneous trends, because of that, the researcher use the complex system measurement(CSM) as a tool to measure the optimization. The overall aim of my paper is to investigate the effect of knowledge management system on business intelligence optimization using the complex system measurement. This paper aims to provide a summary about what the researcher will do the research question and a brief idea about the research methodology.

Discovering business rules from business process models are of advantage to ensure the compliance of business processes with business rules. Furthermore it provides the agility of business processes in case of business rules evolution. Current approaches are limited on types of rules that can be discovered. This paper analyses the expression power of some popular business process modelling languages in embedding business rules in its presentation and provides indicators to extract various types of business rules from business process models.

Collaborative business services represent the collaboration of business service domains across organisations. This collaboration is characterised by the interdependencies of business activities and business resources between business partners. These interdependencies require information and process sharing within constraints to ensure consistency across organisations. Most approaches for collaborative business service analyses fall into two categories: 1) those based on business-process modelling perspectives using a business process modelling language; 2) those based on collaboration patterns such as network topology or interaction patterns. However, no studies examine the connections between the two categories even though collaboration patterns influence business-process management. In this paper, we investigate the sharing of different aspects of business objects such as data value and behaviours in the context of collaborative services. We formalise this approach with a collaboration framework, and present constraints emerged. To implement the framework, we develop a model of collaborative business services and evaluate its effectiveness.

Resumen: La presente investigación aborda el desarrollo de una Aplicación de Flujo de Trabajo usando un Modelo de Procesos Flexibles, el cual promueve mayor facilidad y menor tiempo para plasmar durante el diseño del proceso, los cambios en respuesta a las variaciones del entorno, utilizando patrones workflow y algunos métodos para el modelado de la flexibilidad, empleando el estándar BPMN (Business Process Modeling Notation). Se utiliza como estudio de caso el proceso "Gestión del

Profound understanding of business processes is a key success factor for Business Process Management (BPM). As more and more analytical information like runtime data from process execution or statistical data from business intelligence are available, the problem of business process complexity becomes apparent. Process-relevant information needs to be provided as fast as possible while considering easy and fast interpretation and dynamic changes in stakeholders' demands. The static and usecase specific creation or modification of process visualizations shown in current approaches and tools, however, is complex, time consuming, inflexible and thus costly. To address these shortcomings, we introduce a template-based approach that decouples the creation of visualization templates from concrete process visualizations. The binding of customization points of visualization templates to analytical process information is supported by a graphical editor that enables customization of visualizations in a fast and flexible manner. Moreover, due to the separation of concerns, our approach improves the usability of process visualizations because templates may be created by graphic experts independently from specific visualization demands. The feasibility of our concept is demonstrated by a prototypical implementation.

To ensure their competitive advantage an increasing number of organizations adopt business process management for design, automation, and analysis of their business processes. In order to reduce cost, improve quality, save time, and increase flexibility, techniques for business process improvement and re-engineering are applied. Improving the environmental impact of a business process is a new challenge organizations are faced with. However, current approaches and techniques for business process optimization do not cover the ecological dimension explicitly. In this paper, we propose patterns which describe good solutions for green business process design to address this gap from a business perspective. The patterns are described independently from concrete business process modeling languages and execution environments in order to provide a broad applicability of the patterns within different scenarios. In addition to the patterns, we discuss the general usability of the patterns based on different aspects relevant to an organization.

The environmental impact of doing business becomes an increasingly relevant aspect for organizations, not only because of legal requirements but also because more customers care about environmental influences. Most organizations, however, do not have comprehensive knowledge on how to restructure their business processes accordingly. In previous work we proposed green business process patterns that address the environmental impact explicitly as one possible solution. Beyond those patterns, we now provide environmentally relevant patterns derived from existing patterns of different domains. In this work, we present a set of such patterns related to automated business processes. The identified patterns support stakeholders when analyzing their business processes with respect to the environmental impact and, therefore, supporting green business process reengineering.

To ensure their competitive advantage an increasing number of organizations adopt business process management for design, automation, and analysis of their business processes. In order to reduce cost, improve quality, save time, and increase flexibility, techniques for business process improvement and re-engineering are applied. Improving the environmental impact of a business process is a new challenge organizations are faced with. However, current approaches and techniques for business process optimization do not cover the ecological dimension explicitly. In this paper, we propose patterns which describe good solutions for green business process design to address this gap from a business perspective. The patterns are described independently from concrete business process modeling languages and execution environments in order to provide a broad applicability of the patterns within different scenarios. In addition to the patterns, we discuss the general usability of the patterns bas...

He received his BS degree in from Cairo University in 2009. He is currently an RA, working for a research project on developing an innovative revenue management system for the hotel business. He was awarded the IEEE CIS Egypt Chapter's special award for his graduation project in 2009. Bayoumi is interested to research in machine learning and business analytics; and he is currently working on his MS on stock market prediction.

The aim of this study was to explore the factors influencing the ethnocentric tendencies to Tanzanian consumers towards purchasing domestic anti-malarial remedies. A case research design was adopted which helped to discover ideas and insights underlying consumers' evaluation of anti-malarial remedies as far as consumer ethnocentrism was concerned. Purposive sampling was used to select 9 participants in this study. In this study, it was found out that the ethnocentric tendencies of Tanzanian consumers toward purchasing the domestic anti-malarial remedies were influenced by availability, affordability, quality and days of dosage of the anti-malarial remedies. The findings of this study were expected to provide health professional bodies with knowledge about ethnocentric tendencies of Tanzanian consumers towards purchasing domestic anti-malarial remedies. This would help them to boost the standard of the different domestic medical products and hence encourage Tanzanians to value their domestically produced anti-malarial remedies and other home produced products.

Machine les modèles étaient restés jusqu'ici associés à la décevante génération automatique des Interfaces Homme-Machine (IHM), ils reviennent aujourd'hui, investis d'espoir, comme solution à la diversité des contextes d'usage en informatique ambiante. Par contexte d'usage, on entend un triplet <utilisateur, plate-forme, environnement> définissant les conditions humaines, matérielles, logicielles, lumineuses, sonores, sociales, etc. hébergeant l'interaction.

Introduction: The purpose of this study is to propose a novel waste-finding framework to facilitate implementing Lean hospitals and examine the capability of the framework in a real situation. Methods: This research utilized a constructive research approach to develop the proposed framework. The data were collected through several sources, including annual hospital performance report, observation and timing using chronometer, and designed forms. The pilot study was conducted in Hazrat Zeinab Hospital in Shiraz city. A total of 15 hospital experts and employees in the NICU of the hospital participated in the study. TOPSIS and value stream mapping (VSM) methods were used to analyze the  data. To achieve this purpose, we used MS Excel and eVSM software. Results:  The proposed framework consists of three phases, including (I) selecting a ward, (II) mapping the value stream, and (III) identifying the wastes. To select the ward for implementing Lean initiatives, the criteria are comprised...

This paper discusses challenges faced by Nigerian universities’ principal officers when implementing government policies on university education. The paper adopts a qualitative approach towards unveiling the causal mechanisms that affect the implementation of government policies in Nigeria, using principal officers’ knowledge of the phenomenon. Twenty-one principal officers were involved in the study. A purposive sampling method was adopted for the selection of these principal officers. The finding revealed five major mechanisms that challenge the implementation of government policies in the context of Nigerian universities. The findings reveal that many competing voices operate in different parts of the sector. This affects the structure, causing the mechanism to function wrongly, with a lack of common platforms from which to understand government policies.

Authors proposed a generalized structure of the information space for a virtual enterprise and developed the architecture of its core-virtual office using augmented reality (AR). The article reveals the essence and significance of virtual enterprises and their management. The basic principles of virtual enterprises are defined. The structural scheme of the organization of virtual enterprise management by means of the augmented reality is presented. The main features that reveal the meaning of the concept of &quot;virtual office of a virtual enterprise&quot; are identified. The paper offers a generalized structure of the information space of a virtual enterprise with augmented reality and developed the architecture of its main virtual office using augmented reality. Implementation of the information space of a virtual enterprise with augmented reality is possible with the help of the following blocks of the control system: complex process models; process optimization algorithms; dyna...

El proceso de cumplimiento de pedidos (Order Fufillment Process u OFP) es de vital importancia en cualquier empresa o cadena de suministro, ya que la satisfacción del cliente depende en gran medida de su correcto funcionamiento. Sin embargo su integración en una cadena de suministro es compleja, debido principalmente al gran número de entidades que la componen. En este artículo se hace una revisión del estado del arte en modelado del OFP mediante sistemas multi-agente, clasificando los artículos en función de los niveles de la cadena de suministro modelada, el rol que juegan los agentes y el grado de desarrollo de las aportaciones.

We have extended our previous work by presenting the initial results of how social technologies in particular wikis has the potential for Information Technology support of a cooperative community knowledge generation. This paper outlines an experience in the implementation of a multidisciplinary research project -AGILe busIness PrOcess (AGILIPO), applied to an important organization in Nicaragua. In addition, it focused on improving key process by describing through collaborative tools which foster end user collaboration and organization knowledge. We gathered evidence that blogs and podcasts couldn't afford to allow users on collaborative tasks of AGILIPO. The principal contributions of this work are the lessons learned from the experience of applying AGILIPO to an organization in Nicaragua, the key elements in achieving success in the application, the conditions that were brought together in order to use AGILIPO, the drawbacks during the experience and the relevant limitations of AGILIPO and how we can improve process by agile Business Process Management.

A framework for modeling Semantic Web Service is proposed. It is based on Description Logic (DL), hence it is endowed with a formal semantics and, in addition, it allows for expressing constraints in service descriptions of different strengths, i.e. Hard and Soft Constraints. Semantic service discovery can be performed by matching DL descriptions, expressing both Hard and Soft constraints, and exploiting DL inferences. Additionally, a method for solving the problem of ranking services is proposed which is based on the use of a semantic similarity measure for DL. This method can rank (matched) service descriptions on the grounds of their semantic similarity w.r.t. the service request, by preferring those that are able to better satisfy both Hard and Soft Constraints. p ) I |) ) = 5 8 • max( 5 8 , 5 5

Artificial Intelligence (AI) is transforming global economies and societies, reshaping labor markets, education, and governance. For Bangladesh, a developing country with a labor-intensive economy, AI offers both opportunities and risks. This study identifies the socioeconomic challenges Bangladesh may face due to AI adoption, such as unemployment, income inequality, digital divides, and ethical concerns. It also explores mitigation strategies including workforce reskilling, inclusive digital infrastructure, regulatory policies, and innovation promotion. The findings suggest that timely policy interventions are essential to ensure that AI contributes positively to sustainable development without exacerbating inequality.

Although there has been much progress in developing process mining algorithms in recent years, no effort has been put in developing a common means of assessing the quality of the models discovered by these algorithms. In this paper, we motivate the need for such an evaluation mechanism, and outline elements of an evaluation framework that is intended to enable (a) process mining researchers to compare the performance of their algorithms, and (b) end users to evaluate the validity of their process mining results.

Increased development of telecommunication industry requires telecommunication tower provider companies to finish the construction of telecommunication tower in accordance with the customer&#39;s demand. Business Process Reengineering methodology in this research is used to shorten the time of the procurement with the help of the IDEF0 method, mapping the process through interviews and focus group discussions with six experts. Using Elimination, Simplify, Integration, and Automation method, this research resulted in As-Is and To-Be processes in project procurement and tower construction could shorten the processing time up to forty percent.

The problem is complicated due to undetermined constraints of each component service and unpredictable solutions contributed by service providers. It needs the ability to rapidly identify the suitable solutions as well as effectively coordinate them under various constraints. In this paper, an agent-mediated coordination framework for e-service/process composition is proposed. Each agent works as a broker for each service type, posting service constraints, searching suitable solutions and refining the constraints for achieving coherence among the decisions of each service. Based on the framework, a prototype of multi-agent supported e-supply chain composition is implemented. The experimental results indicate the significant effectiveness of the approach.

A business process displays complexity as a result of multiple interactions of its internal components and interaction between the process and its environment. To manage complexity and foster flexibility of business process management (BPM), we present the DCAR architecture for developing complex BPM systems, which includes decomposition of complex processes (D); coordination of interactive activities (C); awareness of dynamic environments (A); and resource selection and coordination (R). On the other hand, computing technologies, such as object-oriented programming, component-based development, agent-oriented computing, and service-oriented architecture have been applied in modeling and developing complex systems. However, there is considerable ambiguity involved in differentiating between these overlapping technologies and their use in developing BPM systems. No explicit linkage has been established between the requirement of complex BPM and the supporting technologies. In this st...

In recent years, workflow technology has been widely used in business process management. With the increased complexity, uncertainty and risks in business operations, workflow monitoring is gaining growing attention in business process controlling and supervision. However, monitoring functions provided in traditional workflow systems lack flexibility, and provide little support for managing complex and dynamical changes in business process. In this paper, we propose a novel workflow monitoring approach, in which various intelligent agents work together to perform flexible monitoring tasks in an autonomous and collaborative way. By using customized monitoring plan and proactive monitoring process, the workflow monitoring activities can be executed flexibly and efficiently. The application of intelligent agents for such flexible, adaptive and collaborative workflow monitoring is investigated through an intelligent monitoring system in securities trading.

Gospodarka elektroniczna wymaga zmiany spojrzenia na obszary ryzyka działalności handlowej przedsiębiorstwa. W artykule omówiono : teoretyczne aspekty ryzyka, identyfikację ryzyka jako fazę procesu zarządzania, istotę handlu elektronicznego, procedurę identyfikacji ryzyka i główne obszary ryzyka elektronicznego.

Business systems these days need to be agile to address the needs of a changing world. In particular the discipline of Enterprise Application Integration requires business process management to be highly reconfigurable with the ability to support dynamic workflows, inter-application integration and process reconfiguration. Basing EAI systems on model-resident or on a so-called description-driven approach enables aspects of flexibility, distribution, system evolution and integration to be addressed in a domain-independent manner. Such a system called CRISTAL is described in this paper with particular emphasis on its application to EAI problem domains. A practical example of the CRISTAL technology in the domain of manufacturing systems, called Agilium, is described to demonstrate the principles of model-driven system evolution and integration. The approach is compared to other model-driven development approaches such as the Model-Driven Architecture of the OMG and so-called Adaptive Object Models.

Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based methodology is proposed to be employed in redesign activities. The methodology starts with identifying relevant performance issues, which are used as basis for redesign. A process model is "mined" and simulated as a representation of the existing situation, followed by the simulation of the redesigned process model as prediction of the future scenario. Finally, the performance criteria of the current business process model and the redesigned business process model are compared such that the potential performance gains of the redesign can be predicted. We illustrate the methodology with three case studies from three different domains: gas industry, government institution and agriculture.

Processes such as tendering, ordering, delivery, and paying are executed by several parties in almost all supply chains. However, none of these parties has a proper overview over the whole set of activities executed. Therefore, none of the parties can take the lead in business process redesign. Business processes are often not described in an explicit manner, and therefore they are not available for analysis. However, in the information system of each supply chain party, partial information about the business process are recorded. We claim that the overall distributed process can be induced, by using this partial information of all involved parties. In this paper we present an overview of methods available to discover processes across supply chains, based on the assumption that there is a common point of reference at all involved parties, e.g. an order number. Such an induced or discovered process enables analysis across the supply chain, and can become an important tool to facilitate business process redesign in networked organizations.

Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based methodology is proposed to be employed in redesign activities. The methodology starts with identifying relevant performance issues, which are used as basis for redesign. A process model is "mined" and simulated as a representation of the existing situation, followed by the simulation of the redesigned process model as prediction of the future scenario. Finally, the performance criteria of the current business process model and the redesigned business process model are compared such that the potential performance gains of the redesign can be predicted. We illustrate the methodology with three case studies from three different domains: gas industry, government institution and agriculture.

An increasingly complex and dynamic operating environment demands that restaurant operators leverage the wealth of data available to them to drive decisions that support sustained profitability. The goal of this article is to integrate academic research with developments in the field to provide restaurant operators with a comprehensive decision-making framework for restaurant revenue management (RRM). The framework promotes the systematic application of internally and externally generated data to support RRMrelated decisions. This framework reflects a broad vision of RRM that is concerned with driving long-term demand and sustained profitability in addition to supporting short-term revenue generation.

Emerging price optimization models systematically incorporate competitor price information into the derivation of optimal price points. While consideration of competitor pricing at this tactical level is essential to maximizing short-term revenues, the long-term impact of competitive price positioning on revenue performance should not be overlooked. This study examines the effect of two key dimensions of strategic price positioning -relative price position and relative price fluctuation -on the revenue performance of 6998 US hotels over an 11-year period. It finds that revenue performance is strongest for hotels that price higher than the competition and maintain a consistent relative price over time. Implications for revenue management practitioners are discussed.

The combination of social media and Business Process Management (BPM) has given rise to the emerging field of "social BPM". The new development of social BPM is expected to provide benefits like flexibility for knowledge-intensive processes, like policy-making. The goal of this paper is to understand the impact of social BPM on policy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been given to social BPM in egovernment. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was conducted. While not all the benefits suggested in the literature were identified in the case study, negative impact of social BPM were also found. A tension was found between accomplishing flexibility and accountability and user efficiency.

The Software Process Technology research area establishes methods and tools to support the good quality of software products. Process-centered Software Engineering Environments enable process modeling and enactment enforcement, and only a few of them supports decentralized coordination of process activities. Current projects in Global Software Development deal with many coordination and collaboration problems, such as share process context, information security and remote project monitoring. This paper describes ...

Model točke pokrića je koristan analitički instrument za utvrđivanje ekonomskih učinaka koji pomaže u planiranju i donošenju poslovnih odluka u procesu upravljanja maslinarskom proizvodnjom. Ovaj model se koristi kao analitički instrument koji daje određene smjernice za kratkoročno poslovno odlučivanje. Cilj rada bio je primijeniti cjelokupnu analizu točke pokrića i pokazati odnose između troškova, prihoda i financijskog rezultata pri različitim razinama proizvodnje maslina te utvrditi razinu proizvodnje kod koje su pokriveni ukupni troškovi uz determiniranu prodajnu cijenu. Na temelju tehnoloških i ekonomskih polazišta izrađena je modelna kalkulacija pokrića varijabilnih troškova maslinarske proizvodnje. Modelnom kalkulacijom utvrđeni troškovi i prihodi predstavljali su podlogu za analizu točke pokrića i izračunavanje relevantnih ekonomskih veličina i pokazatelja. Pri količini proizvodnje od 386 kg maslinovog ulja ostvaruje se ukupni prihod u iznosu od 17.391,59 kn koji pokriva ukupne troškove, što znači da je potrebno ostvariti 28,9% ukupne količine proizvodnje za izlazak iz zone gubitka. Pozitivan financijski rezultat i vrijednosti ekonomskih pokazatelja proizvodnosti rada, ekonomičnosti i rentabilnosti proizvodnje u analitičkom modelu pokazuju da je konvencionalna proizvodnja maslina u punoj rodnosti efikasna pod pretpostavkom postizanja očekivanog priroda ploda, randmana ulja i njegove uspješne prodaje.

Model točke pokrića je koristan analitički instrument za utvrđivanje ekonomskih učinaka koji pomaže u planiranju i donošenju poslovnih odluka u procesu upravljanja maslinarskom proizvodnjom. Ovaj model se koristi kao analitički instrument koji daje određene smjernice za kratkoročno poslovno odlučivanje. Cilj rada bio je primijeniti cjelokupnu analizu točke pokrića i pokazati odnose između troškova, prihoda i financijskog rezultata pri različitim razinama proizvodnje maslina te utvrditi razinu proizvodnje kod koje su pokriveni ukupni troškovi uz determiniranu prodajnu cijenu. Na temelju tehnoloških i ekonomskih polazišta izrađena je modelna kalkulacija pokrića varijabilnih troškova maslinarske proizvodnje. Modelnom kalkulacijom utvrđeni troškovi i prihodi predstavljali su podlogu za analizu točke pokrića i izračunavanje relevantnih ekonomskih veličina i pokazatelja. Pri količini proizvodnje od 386 kg maslinovog ulja ostvaruje se ukupni prihod u iznosu od 17.391,59 kn koji pokriva ukupne troškove, što znači da je potrebno ostvariti 28,9% ukupne količine proizvodnje za izlazak iz zone gubitka. Pozitivan financijski rezultat i vrijednosti ekonomskih pokazatelja proizvodnosti rada, ekonomičnosti i rentabilnosti proizvodnje u analitičkom modelu pokazuju da je konvencionalna proizvodnja maslina u punoj rodnosti efikasna pod pretpostavkom postizanja očekivanog priroda ploda, randmana ulja i njegove uspješne prodaje.

Agility is a key characteristic for modern enterprises operating in a highly dynamic environment. The attainment of agility is a difficult issue involving all organizational aspects, such as business processes, information systems, personnel, organizational structure, etc. The ability to respond rapidly to changes by utilizing agile business processes is an important constituent of an agile enterprise. The focus of this paper is business process agility outlining the benefits of event-based business process modeling. To this end, an event-based approach is proposed enabling on-the-fly composition of business processes. The introduced approach adopts the concepts of Complex Event Processing. A conceptual architecture for an information technology infrastructure supporting event-driven business process execution is also proposed.

Purpose The purpose of this paper is to develop, implement, test and further enhance a framework for measuring organizational change initiatives. Design/methodology/approach The conceptual part of the framework is based on the structured analysis of existing literature. The framework was further developed during an action research (AR) study where the authors developed, implemented, evaluated and improved the measurement system for organizational change initiatives. Findings The academic literature is rich in conceptual articles providing required characteristics of a “good” measurement system and frameworks for how organizations should measure performance. However, academia provides less empirical evidence of how these performance measurement systems can be implemented, evaluated and improved. In this paper, the authors present a study where the developed measurement system has been implemented, evaluated and improved. The results in terms of how the actual framework worked as well...