Willcocks et al., 1995 - Google Patents

Outsourcing IT: The strategic implications

Willcocks et al., 1995

Document ID
820918053532513536
Author
Willcocks L
Fitzgerald G
Feeny D
Publication year
Publication venue
Long range planning

External Links

Snippet

IT outsourcing is a growing phenomenon in the developed economies. However, it is not often managed as strategically as it might be. Drawing on evidence from 30 case histories in the United Kingdom, this article presents the basis for a strategic approach. It identifies six …
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