Musalem et al., 2023 - Google Patents

Balancing agent retention and waiting time in service platforms

Musalem et al., 2023

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Document ID
7786257016224319926
Author
Musalem A
Olivares M
Yung D
Publication year
Publication venue
Operations Research

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Snippet

In many service industries, the speed of service and support by experienced employees are two major drivers of service quality. When demand for a service is variable and the staffing requirements cannot be adjusted quickly, choosing capacity levels requires making a …
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