Lesaint et al., 2000 - Google Patents

Dynamic workforce scheduling for British Telecommunications plc

Lesaint et al., 2000

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Document ID
5373448859363923751
Author
Lesaint D
Voudouris C
Azarmi N
Publication year
Publication venue
Interfaces

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Snippet

British Telecommunications plc (BT) employs thousands of field engineers across the UK to maintain networks, repair faults, and provide service to customers. To allocate work efficiently, BT developed Work Manager, an information system that automates work …
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