JP2023057985A - Sales support device, sales support method, sales support program, and tax-free article sales system - Google Patents

Abstract

A sales support device that prevents fraudulent purchases of duty-free goods and realizes non-face-to-face duty-free sales. SOLUTION: In a duty-free sales system including a locker device, a sales support device, and a locker control device, a sales support device 30, based on purchase reservation information relating to a purchase reservation of a duty-free product designated by a user terminal 50 at the time of purchase reservation, , a reservation fee is collected for an amount less than the purchase price of the reserved product. Then, the purchase reservation corresponding to the reservation confirmation code acquired from the user US is confirmed, and the user confirms the tax exemption requirements of the user US based on the passport information acquired from the user by the locker device 15 and purchases the reserved product. The purchase and settlement of the reserved product is performed by performing the settlement of the remaining amount after deducting the reservation fee from the payment amount to be paid. When the purchase and settlement of the reserved product is completed, the locker control device 70 controlling the locker device 15 is instructed to unlock the box in which the reserved product is stored. [Selection drawing] Fig. 9

Description

The present disclosure relates to a sales support device, a sales support method, a sales support program, and a duty-free sales system.

Conventionally, at some airports, duty-free goods purchased at airport-style city duty-free shops are handed over at the handover counter after immigration procedures. A staff member is stationed at the delivery counter. The clerk asks the visitor at the counter to present the passport, boarding pass, and exchange ticket, and after confirming these, delivers the product to the visitor.

Patent Literature 1 proposes a non-face-to-face product delivery system that enables delivery of products purchased or rented by customers.

JP 2019-175358 A

Conventional duty-free delivery services require staff to be stationed at delivery counters during business hours. A less busy airport will also have fewer visitors, resulting in a shorter total time for staff to interact with visitors, in other words, a longer idle time for staff. Therefore, it is not easy to make a profit even if such a service is provided at an airport with a small number of users. In addition, from the viewpoint of preventing the spread of infectious diseases, it is necessary to reduce human contact.

The non-face-to-face product delivery system described in Patent Literature 1 is not intended for delivery of duty-free products, and cannot be immediately used for delivery of duty-free products. For example, fraudulent purchases of duty-free goods cannot be prevented.

An object of the present disclosure is to prevent fraudulent purchases of duty-free goods and realize non-face-to-face duty-free sales.

A sales support device according to one aspect of the present disclosure includes: a first acquisition unit that acquires purchase reservation information related to a purchase reservation for a duty-free item; a collection means for collecting as a commission; a first issuing means for issuing a reservation confirmation code relating to a reserved duty-free purchase reservation after successful collection of the reservation commission; and a locker device having a plurality of boxes. A first confirmation means for confirming the validity of the purchase reservation corresponding to the reservation confirmation code based on the reservation confirmation code, and confirming the tax exemption requirements of the user based on the passport information acquired from the user by the locker device. Purchase of a reserved duty-free item after confirming that the purchase reservation corresponding to the second confirmation means and the reservation confirmation code acquired from the user is valid and that the user satisfies the tax exemption requirements a second acquisition means for acquiring a payment request for the duty-free goods, and a payment means for paying the remaining amount after deducting the reservation fee from the payment amount to be paid by the user to purchase the reserved duty-free item in response to the acquisition of the payment request. and an unlocking means for unlocking the box in which the reserved duty-free goods are stored after successful settlement of the balance.

According to the present disclosure, it is possible to prevent fraudulent purchase of duty-free goods and realize non-face-to-face duty-free sales.

1 is a block diagram showing the configuration of a duty-free sales system according to this embodiment; FIG. It is a block diagram showing the configuration of the locker device of the present embodiment. It is a block diagram which shows the structure of the peripheral device with which the locker apparatus of this embodiment is provided. It is a figure which shows the external appearance of the locker apparatus of this embodiment. It is a block diagram which shows the structure of the sales support apparatus of this embodiment. It is a block diagram which shows the structure of the user terminal of this embodiment. It is a block diagram which shows the structure of the peripheral device with which the user terminal of this embodiment is provided. It is a block diagram showing the configuration of the locker control device of the present embodiment. 1 is an explanatory diagram of one aspect of the present embodiment; FIG. It is a figure which shows the data structure of the purchase reservation database of this embodiment. It is a figure which shows the data structure of the goods storage database of this embodiment. It is a flow chart of purchase reservation processing of this embodiment. It is a flow chart of goods preparation processing of this embodiment. It is a flow chart of commodity replenishment processing of this embodiment. It is a flow chart of product purchase processing of this embodiment. It is a figure which shows the example of a screen displayed in the product purchase process of this embodiment. It is a figure which shows the example of a screen displayed in the product purchase process of this embodiment. It is a figure which shows the example of a screen displayed in the product purchase process of this embodiment. It is a flow chart of purchase cancellation processing of this embodiment. 10 is a flowchart of product purchase processing of Modification 1. FIG.

An embodiment of the present invention will be described in detail below with reference to the drawings. In the drawings for describing the embodiments, in principle, the same constituent elements are denoted by the same reference numerals, and repeated description thereof will be omitted.

(1) Configuration of duty-free sales system The configuration of the duty-free sales system will be explained. FIG. 1 is a block diagram showing the configuration of the duty-free sales system of this embodiment.

As shown in FIG. 1 , the duty-free sales system 1 includes a locker device 10 , a sales support device 30 , a user terminal 50 and a locker control device 70 .
The locker device 10 is connected to the sales support device 30 and the locker control device 70 via a network (for example, the Internet (which may include a VPN (Virtual Private Network)), a dedicated line, or an intranet) NW.
Sales support device 30 is connected to locker device 10, user terminal 50, and locker control device 70 via network NW.

The duty-free sales system 1 provides goods (general goods, consumables) (hereinafter referred to as "duty-free goods") for non-residents of the target country (hereinafter referred to as "users"). ) are sold duty-free.

The locker device 10 includes a remotely controllable locker 15 and one or more electronic devices (for example, a computer) attached to the locker, as will be described later. The locker 15 holds the duty-free goods reserved by the user until the purchase procedure of the user is completed. The user can receive the product from the locker 15 by making a purchase reservation, visiting the locker device 10 and completing a predetermined purchase procedure.

The sales support device 30 is an example of an information processing device. The sales support device 30 is, for example, a server computer. The sales support device 30 supports sales of duty-free goods using the lockers 15 .

The user terminal 50 is an example of an information processing device. The user terminal 50 is, for example, a smart phone, a tablet terminal, or a personal computer.

The locker control device 70 is an example of an information processing device. Locker control device 70 is, for example, a server computer.

(1-1) Configuration of Locker Device The configuration of the locker device will be described. FIG. 2 is a block diagram showing the configuration of the locker device of this embodiment. FIG. 3 is a block diagram showing the configuration of peripheral equipment provided in the locker device of the present embodiment. FIG. 4 is a diagram showing the appearance of the locker device of this embodiment.

As shown in FIG. 2 , locker device 10 includes storage device 11 , processor 12 , input/output interface 13 , communication interface 14 , and peripheral device 20 .

The storage device 11, the processor 12, the input/output interface 13, and the communication interface 14 are interconnected via a bus, for example. Peripheral device 20 is connected to storage device 11 or processor 12 via input/output interface 13 .

Storage device 11 is configured to store programs and data. The storage device 11 is, for example, a combination of ROM (Read Only Memory), RAM (Random Access Memory), and storage (eg, flash memory or hard disk).

Programs include, for example, the following programs.
・OS (Operating System) program ・Application program that executes information processing

The data includes, for example, the following data.
・Databases referenced in information processing ・Data obtained by executing information processing (that is, execution results of information processing)

The processor 12 is a computer that implements the functions of the locker device 10 by activating programs stored in the storage device 11 . Processor 12 is, for example, at least one of the following:
・CPU (Central Processing Unit)
・GPU (Graphic Processing Unit)
・ASIC (Application Specific Integrated Circuit)
・FPGA (Field Programmable Array)

The input/output interface 13 acquires information (eg, user's instructions, images, data read from an IC chip, etc.) from a peripheral device 20 (input device) connected to the locker device 10, and configured to output information (eg, images, rocker control signals, etc.) to peripherals 20 (output devices) connected to the .

As shown in FIG. 3 , the peripheral device 20 includes a QR code (registered trademark) camera 201 , a display 202 , a touch sensor 203 , a face recognition camera 204 , a passport reader 205 and a lock mechanism 206 .

The QR code camera 201 is configured to capture an image (eg, an image of a QR code).

Display 202 is configured to display images (still or moving images). The display 202 is, for example, a liquid crystal display or an organic EL display.

A touch sensor 203 is installed on the display 202 . The touch sensor 203 is configured to detect a touch position by a user's finger, stylus, or other object.

Face recognition camera 204 is configured to capture an image (eg, an image of the user's face). Note that the face authentication camera 204 may also be used as the QR code camera 201 .

Passport reader 205 is configured to read passport information (eg, data stored in the IC chip of the passport).

The locking mechanism 206 is configured to lock or unlock each box of the lockers included in the locker device 10 .

The peripheral device 20 can include, for example, a keyboard, pointing device, sensor, OCR (Optical Character Recognition) reader, or a combination thereof as an input device (not shown).
The peripheral device 20 can include, as an output device (not shown), for example, a speaker, a lamp, a mechanism for opening and closing the door of each box of the locker provided in the locker device 10, or a combination thereof.

Communication interface 14 is configured to control communication between locker device 10 and an external device (eg, sales support device 30 or locker controller 70).

Further, as shown in FIG. 4, the locker device 10 includes a locker 15. As shown in FIG. The locker 15 has a plurality of boxes 15a. Duty-free goods can be stored in the box 15a. The locker 15 is equipped with the aforementioned peripheral device 20 (FIG. 3).

(1-2) Configuration of sales support device The configuration of the sales support device will be described. FIG. 5 is a block diagram showing the configuration of the sales support device of this embodiment.

As shown in FIG. 5, the sales support device 30 includes a storage device 31, a processor 32, an input/output interface 33, and a communication interface .

Storage device 31 is configured to store programs and data. Storage device 31 is, for example, a combination of ROM, RAM, and storage (eg, flash memory or hard disk).

Programs include, for example, the following programs.
・OS program ・Application program that executes information processing

The data includes, for example, the following data.
・Databases referenced in information processing ・Execution results of information processing

The processor 32 is a computer that implements the functions of the sales support device 30 by activating programs stored in the storage device 31 . Processor 32 is, for example, at least one of the following:
・CPU
・GPU
・ASICs
・FPGA

The input/output interface 33 acquires information (eg, user instructions) from an input device connected to the sales support device 30, and outputs information (eg, an image) to an output device connected to the sales support device 30. configured to
Input devices are, for example, keyboards, pointing devices, touch panels, or combinations thereof.
An output device is, for example, a display.

Communication interface 34 is configured to control communication between sales support device 30 and an external device (eg, locker device 10, user terminal 50, or locker controller 70).

(1-3) Configuration of User Terminal The configuration of the user terminal will be explained. FIG. 6 is a block diagram showing the configuration of the user terminal of this embodiment. FIG. 7 is a block diagram showing the configuration of a peripheral device included in the user terminal of this embodiment.

As shown in FIG. 6, the user terminal 50 includes a storage device 51, a processor 52, an input/output interface 53, a communication interface 54, and a peripheral device 60.

The storage device 51, processor 52, input/output interface 53, and communication interface 54 are interconnected via a bus, for example. Peripheral device 60 is connected to storage device 51 or processor 52 via input/output interface 53 .

Storage device 51 is configured to store programs and data. Storage device 51 is, for example, a combination of ROM, RAM, and storage.

Programs include, for example, the following programs.
・OS program ・Application program that executes information processing

The data includes, for example, the following data.
・Databases referenced in information processing ・Execution results of information processing

The processor 52 is a computer that implements the functions of the user terminal 50 by activating programs stored in the storage device 51 . Processor 52 is, for example, at least one of the following:
・CPU (Central Processing Unit)
・GPU (Graphic Processing Unit)
・ASIC (Application Specific Integrated Circuit)
・FPGA (Field Programmable Array)

The input/output interface 53 acquires information (for example, user instructions) from a peripheral device 60 (input device) connected to the user terminal 50, and outputs information to the peripheral device 60 (output device) connected to the user terminal 50. configured to output information (eg, an image);

As shown in FIG. 7, peripheral device 60 includes display 601 and touch sensor 602 .

Display 601 is configured to display images (still or moving images). The display 601 is, for example, a liquid crystal display or an organic EL display.

A touch sensor 602 is installed on the display 601 . Touch sensor 602 is configured to detect a contact position by a user's finger, stylus, or other object.

Peripherals 60 can include, for example, keyboards, pointing devices, sensors, or combinations thereof as input devices (not shown).
Peripherals 60 may include, for example, speakers, vibrators, or combinations thereof as output devices (not shown).

Communication interface 54 is configured to control communication between user terminal 50 and an external device (eg).

(1-2) Configuration of Locker Control Device The configuration of the locker control device will be described. FIG. 8 is a block diagram showing the configuration of the locker control device of this embodiment.

As shown in FIG. 8 , the locker control device 70 includes a storage device 71 , a processor 72 , an input/output interface 73 and a communication interface 74 .

Storage device 71 is configured to store programs and data. Storage device 71 is, for example, a combination of ROM, RAM, and storage.

Programs include, for example, the following programs.
・OS program ・Application program that executes information processing

The data includes, for example, the following data.
・Databases referenced in information processing ・Execution results of information processing

The processor 72 is a computer that implements the functions of the locker control device 70 by activating programs stored in the storage device 71 . Processor 72 is, for example, at least one of the following:
・CPU
・GPU
・ASICs
・FPGA

The input/output interface 73 acquires information (e.g., user instructions) from an input device connected to the locker control device 70 and outputs information (e.g., an image) to an output device connected to the locker control device 70. configured to
Input devices are, for example, keyboards, pointing devices, touch panels, or combinations thereof.
An output device is, for example, a display.

Communication interface 74 is configured to control communication between locker controller 70 and an external device (eg, locker device 10 or sales support device 30).

(2) One aspect of the embodiment One aspect of the present embodiment will be described. FIG. 9 is an explanatory diagram of one aspect of the present embodiment.

As shown in FIG. 9 , the user US uses the user terminal 50 to make a purchase reservation (1) for a desired duty-free item to the sales support device 30 . The purchase reservation is typically made before the user US leaves the country (that is, before leaving his/her own country for the country of stay).
However, if the period of stay of the user US has enough lead time from the ordering of the duty-free goods to the replenishment, it is possible to accept the purchase application after the user US leaves the country.

After the purchase reservation (1), the sales support device 30 collects the reservation fee (2). For example, the sales support device 30 collects from the user US an amount less than the purchase amount of the duty-free item (for example, an amount obtained by multiplying the purchase amount by a predetermined ratio (eg, 20%)) as a reservation fee. Depending on the subsequent actions of the user US, the reservation fee may be applied as part of the payment amount at the time of purchase and settlement of the reserved product (reserved duty-free product) at the site, or may be applied as a cancellation fee, or may be applied to the user US. or be refunded. By collecting such a reservation fee, if the user voluntarily cancels the purchase immediately before the purchase date and time, or if the user does not show up to purchase the duty-free item within the specified time limit, the cancellation fee imposed on the user will be collected. Risk can be controlled. As a result, the user US is prevented from easily canceling the purchase, and even if cancellation occurs, the cost incurred by placing an order for the product and the cost arising from returning or keeping the product in stock are covered by the cancellation fee. be able to. In other words, the operation of the duty-free sales business by the duty-free sales system 1 can be stabilized.

The reserved product is stored in a locker 15 installed at a purchase (reservation) place designated by the user US (for example, an airport used for departure) by the purchase (reservation) date and time designated by the user US.

After collecting the reservation fee (2), the user US visits the locker 15 corresponding to the designated purchase location and proceeds with the purchase procedure. Specifically, the sales support device 30 confirms the purchase reservation and the tax exemption requirements with the user US via the locker device 10 . When the purchase reservation of the user US is valid and the user US satisfies the tax exemption requirements, the sales support device 30 performs purchase settlement of the reserved product via the user terminal 50 . Here, the amount obtained by subtracting the collected reservation fee from the payment amount to be paid by the user US for purchasing the reserved product is settled.

After confirmation of the purchase reservation, confirmation of tax exemption requirements, and payment of the purchase of the reserved product (3), the sales support device 30 asks the user US via the locker device 10 to select a box (hereinafter referred to as "selected frontage") that the user US wishes to unlock. ) is accepted. The selected frontage can be selected from one or more boxes in which the user US's purchased goods (purchased duty-free goods) are stored. The sales support device 30 instructs the locker control device 70 to unlock the selected frontage. The locker control device 70 instructs the locker device 10 to unlock the lock mechanism 206 corresponding to the selected frontage among the plurality of boxes 15a provided in the locker 15 according to the unlocking instruction from the sales support device 30 . The locker device 10 unlocks the lock mechanism 206 corresponding to the selected frontage, and the user US receives the purchased product PG stored in the box. In this way, the duty-free sales system 1 remotely unlocks the selected frontage without notifying the user US of the unlock code set for the selected frontage. This can prevent the user US from misusing the unlock code (for example, using the selected frontage for an illegal purpose, transferring the unlock code to a third party, etc.). In other words, the duty-free sales business can be managed securely and legally by the duty-free sales system 1 .

(3) Database The database of this embodiment will be described. The following databases are stored in the storage device 31.

(3-1) Purchase Reservation Database The purchase reservation database of this embodiment will be described. FIG. 10 is a diagram showing the data structure of the purchase reservation database of this embodiment.

Purchase reservation information is stored in the purchase reservation database. The purchase reservation information is information related to purchase reservation of duty-free goods by the user.

As shown in FIG. 10, the purchase reservation database includes a "reservation ID" field, a "personal information" field, a "payment information" field, an "ID information" field, a "reservation information" field, and a "reservation 'Verification Code' field and 'Purchase Status' field. Each field is associated with each other.

A reservation ID is stored in the "reservation ID" field. The reservation ID is information for identifying purchase reservation information.

The "personal information" field stores the person's information. The personal information is information about the user who made the purchase reservation. Specifically, the personal information is information related to the user's name, date of birth, email address, phone number, SNS (Social Networking Service) account, or a combination thereof. The identity information may be associated with a user ID that identifies the user, in which case the "personal information" field may be replaced with a field that stores the user ID.

Payment information is stored in the "payment information" field. Payment information is information about the user's means of payment. Payment information is, for example, credit card information. The payment information may be associated with a user ID that identifies the user, in which case the "payment information" field may be replaced with a field that stores the user ID.

The "identification information" field stores identification information. The identification information is information related to the identification of the user. The identification information can include, for example, identification card type (passport/ship tourist landing permit), nationality, passport number, status of residence, and information on date of entry. Among the identification information, static information (for example, identification type (passport/marine tourism landing permit), nationality, passport number, etc.) may be associated with a user ID that identifies the user. The field storing the information may be replaced with a field storing the user ID.

The "reservation information" field stores reservation information. The reservation information is information about the details of purchase reservation. The reservation information can include the type of reserved product (duty-free product), the quantity of the reserved product, the selling price of the reserved product at the time of purchase reservation, the date and time of purchase, the place of purchase, the return flight number, or a combination thereof.
In this specification, the date and time is used not only to mean a specific point in time on a specific date, but also to mean a specific time period (for example, 12:00 to 15:00) on a specific date.

A reservation confirmation code is stored in the "reservation confirmation code" field. The reservation confirmation code is a code necessary for purchasing the duty-free goods reserved by the user. A reservation confirmation code is provided in the form of a one-dimensional barcode, a two-dimensional barcode (eg, QR code), a string of numbers, a string of characters, a string of symbols, or a combination thereof. The reservation confirmation code may be the same as the reservation ID, or may be a symbol string that can be generated from the reservation ID according to a predetermined rule (e.g., hash function), or an image (e.g., bar code) of the symbol string. may be In this case, storing the reservation confirmation code in the purchase reservation database can be omitted.

The "purchase status" field stores purchase status information. The purchase status information is information on the progress of purchase of the product. The purchase status information can be set to, for example, "unarranged", "arranged", "purchased", or "canceled".

(3-1) Product Storage Database The product storage database of this embodiment will be described. FIG. 11 is a diagram showing the data structure of the product storage database of this embodiment.

As shown in FIG. 11, the product storage database includes a "product storage code" field, a "reservation confirmation code" field, a "storage location information" field, and a "storage status" field. Each field is associated with each other.

The product storage database stores product storage information. The product storage information is information relating to storage management of reserved products.

A product storage code is stored in the "product storage code" field. The product storage code is information for identifying product storage information. A product storage code is issued for each box (frontage) in which a packed reserved product is stored. In other words, a plurality of product storage codes may be issued for one purchase reservation (reservation confirmation code).

The "reservation confirmation code" field stores a reservation confirmation code associated with the product storage code. That is, the "reservation confirmation code" field stores the reservation confirmation code issued for the purchase reservation of the product managed by the product storage code. Alternatively, a reservation ID may be stored instead of the reservation confirmation code.

The "storage destination" field stores storage destination information. The storage destination information is information indicating the box (frontage) in which the product managed by the product storage code is stored.

The "storage status" field stores storage status information. The storage status information is information about the progress of storing the product managed by the product storage code. The storage status information may be set to, for example, "not stored", "stored", "received", "to be collected", or "collected".

(4) Information processing Information processing according to the present embodiment will be described.

(4-1) Purchase Reservation Processing The purchase reservation processing of this embodiment will be described. FIG. 12 is a flowchart of purchase reservation processing according to this embodiment.

The purchase reservation process is started when one of the following start conditions is satisfied.
- The purchase reservation process was called by another process.
- The user performed an operation for calling the purchase reservation process (for example, launching a duty-free purchase application or instructing to browse a web page for duty-free purchase).

As shown in FIG. 12, the user terminal 50 selects a place of purchase (S150).
Specifically, a user who wishes to purchase a duty-free item operates the user terminal 50 to select a place to purchase the duty-free item. As an example, the user taps the desired airport for purchase on a UI (User Interface) displayed on the display 601 . Note that the airport is only an example of the place of purchase, and various places other than the airport can be set selectably as the place of purchase. Touch sensor 602 senses the user's tap location and processor 52 identifies the user's selected purchase location. The user terminal 50 transmits information indicating the place of purchase to the sales support device 30 .

After step S150, the sales support device 30 displays the reservable product (S130).
Specifically, sales support device 30 identifies products (reservable products) that can be purchased at the purchase location selected in step S150. For example, duty-free items handled at each airport are managed by a database (not shown), and the sales support device 30 may refer to the database to identify items that can be reserved. The sales support device 30 transmits information on the reservable product to the user terminal 50 . The user terminal 50 displays information on reservable products on the display 601 .

After step S130, the user terminal 50 acquires purchase reservation information (S151).
Specifically, the user browses the information on the reservable product displayed in step S130, selects the product to be reserved for purchase and its quantity, and selects the purchase date and time of the product. Furthermore, the user terminal 50 acquires the aforementioned personal information, payment information, and identification card information in accordance with user instructions. However, part of this information may be automatically acquired on condition that the user logs in. The user terminal 50 transmits the purchase reservation information acquired from the user to the sales support device 30 .

After step S151, the sales support device 30 confirms the purchase reservation information (S131).
Specifically, the sales support device 30 acquires the purchase reservation information transmitted in step S151. The sales support device 30 confirms whether the purchase reservation based on this purchase reservation information can be accepted. When the sales support device 30 determines that the purchase reservation based on the purchase reservation information is not acceptable, the sales support device 30 prompts the user to correct the purchase reservation information.
As a first example of confirming the purchase reservation information (S131), the sales support device 30 refers to the usage status of the box at the purchase date and time at the purchase location specified by the user. The sales support device 30 prompts the user to change the date and time of purchase when the usable box is insufficient.
As a second example of confirming the purchase reservation information (S131), the sales support device 30 refers to the inventory information of the reserved product (reserved duty-free product) specified by the user. The sales support device 30 prompts the user to change the reserved product when the reserved product is out of stock.
As a third example of confirming the purchase reservation information (S131), the sales support device 30 refers to the purchase reservation information input by the user. The sales support device 30 prompts the user to correct the purchase reservation information (for example, identification information) when it is clear that the user does not meet the tax exemption requirements. Cases where it is clear that the requirements for tax exemption are not met may be, for example, any of the following.
・The user's status of residence is inappropriate (for example, different from short-term stay)
・The user's status of residence is a short-term stay, and the elapsed period from the date of landing permission to the date of purchase is 6 months or more. ・The duty-free sales price of the same locker for the user on the same day does not meet the criteria.

When it is confirmed in step S131 that the purchase reservation can be accepted, the sales support device 30 collects the reservation fee (S132).
Specifically, the sales support device 30 refers to the payment information included in the purchase reservation information, and obtains an amount obtained by multiplying the purchase price of the reserved item by a predetermined ratio less than 1 (that is, an amount less than the purchase price). It will be collected (settled) as a reservation fee. The purchase price, which is the basis for calculating the reservation fee, may be a duty-free price, or may be a tax-inclusive price. The predetermined ratio is any value greater than 0% and less than 100%, and can be set to 20%, for example. Note that, when a settlement error occurs, the sales support device 30 may prompt the user to confirm the payment information or change the payment information.

After step S132 (collection success), the sales support device 30 issues a reservation confirmation code (S133).
Specifically, sales support device 30 generates a reservation confirmation code and transmits it to user terminal 50 . Sales support device 30 also adds a new record containing the received purchase reservation information and the issued reservation confirmation code to the purchase reservation database (FIG. 10). The purchase status information of this new record may be set to "not yet arranged", for example.

With the end of step S133, the purchase reservation process (FIG. 12) ends.

(4-2) Product Preparation Processing The product preparation processing of this embodiment will be described. FIG. 13 is a flowchart of product preparation processing according to this embodiment.

The product preparation process is started when one of the following start conditions is satisfied.
・The product preparation process was called by another process.
- The operator of the duty-free goods sales system 1 performed an operation to call the goods preparation process.
- A predetermined date and time (for example, timing for regular ordering of products) has arrived.
- A predetermined amount of time has passed since a predetermined event (for example, the previous execution of the product preparation process).

As shown in FIG. 13, the sales support device 30 arranges merchandise (S230).
Specifically, the sales support device 30 arranges the goods (reserved duty-free goods). As an example, the sales support device 30 extracts purchase reservation information whose purchase status information is "unarranged" from the purchase reservation database, and places an order for the product to the manufacturer or delivery company based on the purchase reservation information. . After placing the order, the sales support device 30 updates the purchase status information included in the purchase reservation information for which the order was placed in the purchase reservation database (FIG. 10), for example, from "unarranged" to "arranged".
For example, if the reserved product is not in stock at the delivery base, the sales support device 30 orders the product from the manufacturer or the wholesaler. The supplier ships the product to the delivery base.
The sales support device 30 also requests the delivery company to pick, pack, and deliver the product. The delivery company picks the products requested for delivery from the products in stock at the delivery base and the products delivered from the manufacturer or wholesaler. Furthermore, the delivery company packs the picked products for each purchase reservation. The delivery company, for example, packs the product in a duty-free bag designated by the operator of the duty-free sales system 1 . This makes it possible to estimate with high accuracy the number of frontages (boxes) required to store all the products that are the targets of each purchase reservation. The delivery company reports the number of products to the sales support device 30 for each purchase reservation.

After step S230, the sales support device 30 acquires unit number information (S231).
Specifically, the sales support device 30 acquires information indicating the number of products in a packed state for each purchase reservation from the delivery company.

After step S231, the sales support device 30 issues a product storage code (S232).
Specifically, the sales support device 30 calculates the number of frontages necessary for storing reserved products for each purchase reservation based on the number-of-units information acquired in step S231. The sales support device 30 generates the same number of product storage codes as the number of frontages calculated for each purchase reservation. The sales support device 30 notifies the product storage code to the locker control device 70 and the delivery company. In addition to the product storage code, part of the purchase reservation information (eg date and time of purchase and place of purchase) may be notified to the locker controller 70 and the delivery company. The sales support device 30 registers a new record containing the issued product storage code, the corresponding reservation confirmation code, and the storage status information set to "not stored" in the product storage database (FIG. 11). The delivery company, which has received the product storage code, ships the packed product to the nearest delivery base to the place of purchase for each purchase reservation. The delivery company delivers the packed product from the nearest delivery base to the locker 15 installed at the place of purchase, and replenishes the product. The details of replenishment will be described later. After completing the product replenishment, the locker control device 70 transmits a storage completion notice to the sales support device 30 .

After step S232, the sales support device 30 acquires the storage completion notification (S233).
Specifically, the sales support device 30 acquires a storage completion notice from the locker control device 70 .

After step S233, the sales support device 30 updates the database (S234).
Specifically, based on the storage completion notification acquired in step S233, the sales support device 30 updates the storage status information in the corresponding record in the product storage database (FIG. 11) from "not stored" to "stored". Along with this, set an appropriate value in the storage destination information. Here, at least one of the product storage code for specifying the product storage information to be updated or the value to be set in the storage destination information may be included in the storage completion notification, or the sales support apparatus 30 may query the locker controller 70 .

After step S234, the sales support device 30 issues a preparation completion notification (S235).
Specifically, the sales support device 30 notifies the user (reserver) corresponding to the record updated in step S234 that preparations for selling the product have been completed. Notification may be by app notification, SNS message, email, or a combination thereof.

With the end of step S234, the product preparation process (FIG. 13) ends.

(4-3) Merchandise Replenishment Processing The merchandise replenishment processing of this embodiment will be described. FIG. 14 is a flow chart of product replenishment processing according to this embodiment.

The product replenishment process starts after issuing the product storage code (S232) in the product preparation process (FIG. 13).

As shown in FIG. 14, the locker control device 70 acquires the product storage code (S370).
Specifically, the locker control device 70 acquires the product storage code issued in step S<b>232 of the product preparation process ( FIG. 13 ) from the sales support device 30 and stores it in the storage device 71 .

After step S370, the locker control device 70 executes notification of the product storage code (S371).
Specifically, the locker control device 70 notifies the locker device 10 having the box in which the product corresponding to the product storage code acquired in step S370 is to be stored.

After step S371, the locker device 10 acquires the product storage code (S310).
Specifically, the locker device 10 acquires the product storage code notified in step S<b>371 and stores it in the storage device 11 .
After step S310, the delivery company visits the locker device 10 to replenish the goods. A delivery company inputs a company code to the locker device 10 . The delivery company may enter the company code in the QR code format using the QR code camera 201, or directly enter the company code using a software keyboard or hardware keyboard. Alternatively, a camera other than the QR code camera 201 (that is, the purchase reservation code camera) may be used to input the business operator code.

After entering the business code, the locker device 10 confirms the business code (S311).
Specifically, the locker device 10 confirms whether the entered business operator code is valid. For example, the locker device 10 determines whether the input business code matches any business code issued to the designated delivery company. If the entered business code is not valid, the locker device 10 may prompt the delivery company to re-enter the business code. If the entered company code is valid, the locker device 10 prompts the delivery company to enter the product storage code.
The delivery company inputs a product storage code to the locker device 10. - 特許庁The delivery company may input the product storage code in QR code format using the QR code camera 201, or directly input the product storage code using a software keyboard or hardware keyboard. Alternatively, a camera other than the QR code camera 201 (that is, the purchase reservation code camera) may be used to input the product storage code.

After inputting the product storage code, the locker device 10 confirms the product storage code (S312).
Specifically, the locker device 10 confirms whether the input product storage code is valid. For example, the locker device 10 determines whether or not the input product storage code matches any of the product storage codes acquired in step S310. The locker device 10 may further check whether the replenishment timing is appropriate (for example, consistency between the date and time of purchase and the current date and time). For example, the locker device 10 does not have to accept the storage of products for which there is too much time to spare until the purchase date and time. Thereby, the utilization efficiency of the frontage can be improved. If the entered product storage code is not valid, the locker device 10 may prompt the delivery company to re-enter the product storage code.

When it is confirmed in step S312 that the product storage code is valid, the locker device 10 presents the available frontage (S313).
Specifically, the locker device 10 presents information indicating a frontage that can be used to store the product corresponding to the product storage code confirmed in step S312 to the delivery company. As an example, the locker device 10 may display, on the display 202, an image in which the portion corresponding to the usable frontage of the image showing the appearance of the locker 15 is processed so as to be visually identifiable. Alternatively, a display separate from display 202 (ie, the display for presenting information to the user) may be used to present information to the shipper.

The delivery company selects one of the available frontages depending on the information presented. According to the selection of the available frontage, the locker device 10 unlocks the lock mechanism 206 corresponding to the selected frontage. The delivery company stores the product in the selected frontage and closes the door. The locker device 10 locks the lock mechanism 206 corresponding to the selected frontage when the product is detected by an infrared sensor or a weight sensor (not shown), for example.
When the locking is completed normally, the locker device 10 allows the delivery company to select whether to continue or complete the storage of the product. If the carrier chooses to continue storing the product, the carrier is prompted to re-enter the carrier code. When the delivery company re-enters the business code, the locker device 10 re-confirms the business code (S311). Alternatively, the locker device 10 may prompt the delivery company to input another product storage code instead of re-inputting the business code. In this case, when the delivery company re-enters another merchandise storage code, the locker device 10 re-executes confirmation of the merchandise storage code (S312).

When the delivery company selects the completion of storing the product, the locker device 10 performs storage completion detection (S314).
Specifically, the locker device 10 detects completion of product storage and transmits necessary information to the locker control device 70 . For example, the locker device 10 transmits a product storage code and storage destination information to the locker control device 70 for each product stored by the delivery company.

After step S314, the locker control device 70 executes a storage completion notification (S372).
Specifically, the locker control device 70 saves the information acquired in step S314 in the storage device 71 . The locker control device 70 transmits a storage completion notice to the sales support device 30 . The sales support device 30 acquires this storage completion notice in step S233 of the product preparation process (FIG. 13).
Note that the locker control device 70 may omit transmission of the storage completion notification. In this case, the sales support device 30 inquires of the locker control device 70 whether or not the storage is completed. The sales support device 30 changes the storage status information of the corresponding record in the product storage database (FIG. 11) from "unstored" to "stored" in response to obtaining a reply that storage is completed from the locker control device 70. can be updated to

With the end of step S372, the merchandise replenishment process (FIG. 14) ends.

(4-4) Merchandise Purchase Processing The merchandise purchase processing of this embodiment will be described. FIG. 15 is a flow chart of product purchase processing according to the present embodiment. FIG. 16 is a diagram showing an example of a screen displayed in the product purchase process of this embodiment. FIG. 17 is a diagram showing an example of a screen displayed in the product purchase process of this embodiment. FIG. 18 is a diagram showing an example of a screen displayed in the product purchase process of this embodiment.

The product purchase process is started when one of the following start conditions is satisfied.
- The user performed an operation on the locker device 10 to call the product purchase process.
- The locker device 10 has entered a predetermined state (for example, the power has been turned on, the previous product purchase process has been completed, etc.).

As shown in FIG. 15, the locker device 10 acquires a reservation confirmation code (S410).
Specifically, the user visits the locker device 10 and selects the language to use from the initial screen displayed on the display 202 . The locker device 10 uses the language selected by the user in the UI screen to be displayed later or the announcement voice to be output. The locker device 10 requests the user to present the reservation confirmation code according to the language selection. The user presents the reservation confirmation code to the locker device 10 . The reservation confirmation code may be an image displayed on the display 601 of the user terminal 50, or may be a printed image. The locker device 10 acquires the reservation confirmation code using the QR code camera 201 . The locker device 10 transmits the acquired reservation confirmation code to the sales support device 30 .

After step S410, the sales support device 30 confirms the purchase reservation (S430).
Specifically, sales support device 30 confirms the validity of the purchase reservation corresponding to the purchase reservation information based on the purchase reservation information associated with the reservation confirmation code acquired in step S410. As a first example of purchase reservation confirmation (S430), the sales support device 30 confirms whether or not there is a purchase reservation. As a second example of confirming the purchase reservation (S430), the sales support device 30 confirms consistency between the purchase date and time and the current date and time. As a third example of purchase reservation confirmation (S430), the sales support device 30 confirms consistency between the place of purchase and the location of the locker device 10. FIG.
As an example, the sales support device 30 may determine that the purchase reservation is not valid in any of the following cases.
- The current date and time is different from the purchase date and time specified in the purchase reservation.
- The locker device 10 is different from the purchase location specified in the purchase reservation.
- A record containing the same reservation confirmation code (or reservation ID corresponding to the reservation confirmation code) is not registered in the purchase reservation database (Fig. 10).
- The symbol string corresponding to the reservation confirmation code is not a reservation ID normally issued by the sales support device 30 .
・A record containing the same reservation confirmation code (or reservation ID corresponding to the reservation confirmation code) is registered in the purchase reservation database (Fig. 10), but the purchase status of the record is "purchased" or "cancelled". paid.

The sales support device 30 notifies the locker device 10 of the purchase reservation confirmation result. When the locker device 10 determines that the purchase reservation is not valid, the locker device 10 may make an inquiry to the user, or may present an error message for each reason for determining that the purchase reservation is not valid.

If it is confirmed in step S430 that the purchase reservation is valid, the locker device 10 acquires passport information (S411).
Specifically, the locker device 10 activates the passport reader 205 and reads the passport information (for example, the information on the identification information page (for example, OCR data and MRZ information), the data stored in the IC chip of the passport, and the landing permission. Attempt to acquire seal OCR data).
First, the locker device 10 requests the user to present an identification information page. The user presents the passport identification page to passport reader 205 . Passport reader 205 acquires the information on the identification page. If the reading of the identification information page fails, the locker device 10 presents an error message and requests the user to present the identification information page again.
If the identification page is successfully read, the passport reader 205 acquires the data stored in the IC chip of the passport.
Further, when the identification information page is successfully read, the locker device 10 requests the user to present the landing permission seal affixed at the time of the latest entry into the country of stay. The user presents the relevant landing permission seal on the passport to the passport reader 205 . The passport reader 205 acquires the OCR data of the presented landing permission seal. If the reading of the landing permission seal fails, the locker device 10 presents an error message and requests the user to re-present the landing permission seal affixed at the time of most recent entry into the country of stay.

After step S411, the locker device 10 acquires a face image (S412).
Specifically, the locker device 10 requests the user to photograph the face. When the user agrees to capture the face, the locker device 10 captures the face of the user with the face authentication camera 204 and acquires the face image. The locker device 10 requests the user to re-photograph the face when the face image is inappropriate. Inappropriate facial images are, for example, when the user is wearing an object (such as a mask, sunglasses, or a hat) that interferes with shooting, or when the user is not facing the front. .

After step S412, the locker device 10 performs identity verification (S413).
Specifically, the locker device 10 performs identity verification based on the passport information (facial photo data stored in the IC chip of the passport) acquired in step S411 and the facial image acquired in step S412. That is, the locker device 10 determines whether or not the user is the same person as the passport holder by face authentication. If the locker device 10 does not determine that the user is the same person as the passport holder, the duty-free sales procedure is stopped. The locker device 10 transmits the passport information to the sales support device 30 when determining that the user is the same person as the passport owner.

If it is determined in step S413 that the user is the same person as the passport holder, the sales support device 30 confirms the requirements for tax exemption (S431).
Specifically, the sales support device 30 determines whether or not the user satisfies the tax exemption requirements based on the passport information acquired in step S413.

As an example, the sales support device 30 determines whether or not the status of residence described in the landing permission sticker included in the passport information is short-term visitor.
If the status of residence is neither of these, the sales support device 30 determines that the user does not meet the tax exemption requirements.
If the status of residence is short-term visitor, the sales support device 30 calculates the elapsed period from the landing permission date written on the landing permission sticker. If the elapsed period is six months or more, the sales support device 30 determines that the user does not meet the tax exemption requirements.
When the status of residence is short-term stay and the elapsed period is less than six months, the sales support device 30 calculates the tax-free sales price of the same locker 15 on the same day for the user. If the tax exempt sales price does not meet the criteria, the sales support device 30 determines that the user does not meet the tax exemption requirements.
In short, the sales support device 30 determines that the user satisfies the tax exemption requirements when the status of residence is a short-term stay, the elapsed period is less than six months, and the tax-exempt sales price satisfies the criteria. .

The sales support device 30 stops the tax exemption sales procedure when it is determined that the user does not satisfy the tax exemption requirements. When the sales support device 30 determines that the user satisfies the tax exemption requirements, the sales support device 30 notifies the locker device 10 that the user satisfies the tax exemption requirements.

In step S431, when it is confirmed that the user satisfies the tax exemption requirements, the locker device 10 confirms the purchase intention (S414).
Specifically, the locker device 10 displays a purchase intention confirmation screen shown in FIG. 16 on the display 202, for example. The purchase intention confirmation screen of FIG. 16 includes a display object A11, a display object A12, and an operation object B11.
The display object A11 displays information showing a list of purchased products (that is, reserved duty-free products). This information includes, for each product, the image, name, quantity, and selling price of the product.
The display object A12 displays information indicating the payment amount (that is, the amount that the user needs to pay on site). This information includes the purchase price of the product, the amount of the discount due to a coupon or other reason (optional), the payment amount owed by the user to purchase the product (e.g., the purchase price less the discount amount), the It includes the reservation fee and the settlement amount (for example, the amount obtained by subtracting the collected reservation fee from the payment amount (hereinafter referred to as "balance")).
The operation object B10 receives an operation indicating the user's purchase intention.

When the user selects the operation object B10, the locker device 10 displays the settlement code screen shown in FIG. 17 on the display 202, for example. The settlement code screen of FIG. 17 includes a display object A20.
The display object A20 displays a payment code. The payment code is a code required for the user to use the user terminal 50 to make payment for the purchase of the product.

The user confirms the payment code screen and operates the user terminal 50 for the payment procedure. Operations for payment processing include entering a payment code. The user terminal 50 transmits a payment request including a code input by the user (user input code) to the sales support device 30 according to the operation for the payment procedure.

After acquiring the payment request, the sales support device 30 confirms the payment code (S432).
Specifically, the sales support device 30 checks whether the user input code included in the payment request matches the payment code displayed on the payment code screen. The sales support device 30 notifies the locker device 10 of the success of the settlement when the settlement of the remaining amount is successful.
If the user input code does not match the settlement code displayed on the settlement code screen, the sales support device 30 prompts the user to re-enter the code via the user terminal 50 .

When it is confirmed in step S432 that the user input code matches the settlement code, the sales support device 30 executes settlement processing (S433).
Specifically, the sales support device 30 settles the balance based on the payment information included in the purchase reservation information.
The sales support device 30 may prompt the user to change the payment information via the user terminal 50 when settlement of the remaining amount fails.
Note that after successful settlement of the balance, the locker device 10 may present a notice to the user and obtain the user's consent to the notice. Precautions are matters that need to be explained to the purchaser at the time of sale of duty-free goods. Locker device 10 or sales support device 30 does not transition to the process to be executed next until the user's consent to the precaution is obtained. The presentation of the precautions and acquisition of the user's consent may be executed at a timing other than after the successful settlement of the balance.

If the settlement of the balance is successful in step S433, the locker device 10 presents the storage frontage (S415).
Specifically, the locker device 10 stores the information of the frontage in which the product purchased by the user but not yet received (for example, in the product storage database (FIG. 11), the reservation confirmation code presented by the user and the "stored " storage destination information associated with the storage status of ". Such frontage information may be notified from the sales support device 30, or may be created in association with the reservation confirmation code and locally managed in the locker device 10 during the product replenishment process (FIG. 14).
As an example, the locker device 10 displays a storage frontage confirmation screen P30a shown in FIG. The storage frontage confirmation screen P30a of FIG. 18 includes a display object A30a and an operation object B30a.
The display object A30a displays an image of the image showing the appearance of the locker 15 processed so that the portion corresponding to the frontage where the product purchased by the user is stored can be visually identified.
The operation object B30a accepts an operation of designating one of the one or more frontages in which the product purchased by the user is stored, which the user desires to unlock.

After step S415, the locker device 10 performs notification of the selected frontage (S416).
Specifically, the locker device 10 transmits information indicating the frontage specified by the user (hereinafter referred to as “selected frontage”) to the sales support device 30 in response to the user's operation on the storage frontage confirmation screen.

After step S416, sales support device 30 executes an unlocking instruction (S434).
Specifically, sales support device 30 acquires the information transmitted in step S416. The sales support device 30 instructs the locker control device 70 to unlock the selected frontage. Here, the sales support device 30 does not notify the user of the unlock code for the selected frontage. The locker control device 70 instructs the locker device 10 to unlock the selected frontage according to the instruction from the sales support device 30 (that is, performs remote unlocking). The locker device 10 unlocks the lock mechanism 206 corresponding to the selected frontage. The user takes out the product from the selected frontage and closes the door.

After unlocking the lock mechanism 206 corresponding to the selected frontage, the locker device 10 performs reception completion detection (S417).
Specifically, the locker device 10 detects the removal of the product by, for example, an infrared sensor (not shown) or a weight sensor. The locker device 10 locks the lock mechanism 206 corresponding to the selected frontage. In addition, the locker device 10 transmits to the locker control device 70 a receipt completion notice for the product stored in the selected frontage. The locker control device 70 transmits to the sales support device 30 a receipt completion notice for the product stored in the selected frontage.

After receiving the receipt completion notification, the sales support device 30 updates the database (S435).
Specifically, sales support device 30 updates the storage status information in the corresponding record of the product storage database (FIG. 11) from "stored" to "received" based on the acquired receipt completion notification. Here, the combination of the product storage code and the storage destination information for specifying the product storage information to be updated may be included in the receipt completion notice, or the sales support device 30 may ask the locker control device 70 good too.
Note that the locker control device 70 may omit transmission of the receipt completion notification. In this case, the sales support device 30 inquires of the locker control device 70 whether or not the selected frontage has been unlocked. Sales support device 30 changes the storage status information in the corresponding record of the product storage database (FIG. 11) from “stored” to “received” in response to obtaining a response that the selected frontage has been unlocked from locker control device 70 . You can update it to "Finished". In this case, there is a possibility that the selected frontage will be locked while the merchandise remains, but for example, by permitting re-unlocking only for a certain period of time after locking, it is possible to prevent a situation in which the merchandise cannot be received due to an erroneous operation by the user.

After updating the product storage database (FIG. 11), sales support device 30 checks whether all stored status information associated with the user's reservation confirmation code is "received".
If all the stored status information is "received", the user has received all the purchased products, so the sales support device 30 ends the product purchase process (FIG. 15). Here, the sales support device 30 may update the purchase status information associated with the user's reservation confirmation code in the purchase reservation database from "arranged" to "purchased".
On the other hand, if the partial storage status information is "stored", the user has not received some of the purchased products, so the sales support device 30 causes the locker device 10 to present the storage front (S415) again. let it run. In other words, the sales support device 30 sequentially receives information indicating different selected frontages from the locker device 10 until all reserved products have been received.
When the presentation of the storage frontage (S415) is re-executed, as shown in the storage frontage confirmation screen P30b of FIG. good too. That is, the display object A30b and the operation object B10b store the product purchased by the user, but the portion corresponding to the frontage where the product has already been received may be processed so as to be visually identifiable.

In the middle of the product purchase process (FIG. 15) (for example, after confirmation of purchase reservation (S430) or confirmation of tax exemption requirements (S431) is started, settlement process (S433) is completed, or the user Interruption of the purchase procedure by the user (for example, the operation is not performed even after a predetermined time has passed since the timing at which the locker device 10 or the user terminal 50 should be operated) until all the purchased products are received. In response to the detection, the locker device 10 or the sales support device 30 ends the product purchase process (FIG. 15) (that is, confirms the user's procedure status, for example, confirmation of purchase reservation (S430), or confirmation of tax exemption requirements ( S431) may be reset to the state before the start (for example, at the start of the product purchase process). By resetting the user's procedure status, various information acquired from the user during the purchase procedure will be deleted, and various confirmation results made to the user during the purchase procedure and All other operations are invalidated. Therefore, when the user attempts to resume the purchase procedure after interrupting it, the locker device 10 and the sales support device 30 restart the product purchase process (FIG. 15) from the beginning. As a result, fraudulent purchases due to the user pretending to be another person during the purchase procedure can be prevented.
However, some information, processing results, or operations may be excluded from deletion or invalidation. For example, the results of payment processing or the updated contents of the product storage database (FIG. 11) may be maintained before and after the purchase procedure is interrupted. In other words, when the purchase procedure is interrupted after the completion of the payment process, confirmation of the purchase intention (S414), confirmation of the payment code (S432), and payment process (S433) are omitted in the re-executed product purchase process. obtain. In addition, when the purchase procedure is interrupted after the user has received some of the purchased products, the user needs to re-specify the frontage in which the received products are stored in the product purchase process that is re-executed. no.
Interruption of the purchase procedure by the user may be detected by at least one of the locker device 10, the sales support device 30, or the user terminal 50, and the detection result may be notified to other devices. As an example, locker device 10, sales support device 30, or user terminal 50 can detect that the user has interrupted the purchase procedure in at least one of the following cases.
・The acquisition of the reservation confirmation code is not performed for more than a predetermined period of time.
- Acquisition of passport information is not performed for more than a predetermined time.
- Acquisition of a face image is not performed for a predetermined time or longer.
- An operation indicating a purchase intention is not performed for a predetermined period of time or longer.
- The operation for the payment procedure is not performed for a predetermined time or longer.
・The frontage is not specified for a predetermined time or longer.
- After unlocking the selected frontage, the product cannot be received for a predetermined period of time or longer.
However, the predetermined time in each example shown here may be the same (for example, two minutes), or may be determined individually.

(4-5) Purchase Cancellation Processing The purchase processing of this embodiment will be described. FIG. 19 is a flowchart of purchase cancellation processing according to this embodiment.

The purchase cancellation process starts when one of the following start conditions is satisfied.
- The purchase cancellation process was called by another process.
- The operator of the duty-free sales system 1 performed an operation to call the purchase cancellation process.
- The sales support device 30 has entered a predetermined state (for example, a request to cancel the purchase of duty-free goods has been received from the user terminal 50).
- A predetermined date and time (for example, timing for periodic confirmation of a reservation that has been canceled without notice) has arrived.
- A predetermined amount of time has elapsed since a predetermined event (for example, the previous execution of purchase cancellation processing).

As shown in FIG. 15, the sales support device 30 specifies a cancellation target (S530).
Specifically, as a first example of specifying a cancellation target (S530), the sales support device 30 acquires a purchase cancellation request received from the user terminal 50. FIG. This cancellation request includes information (for example, a reservation confirmation code) that can specify the purchase reservation information corresponding to the purchase reservation to be canceled. The sales support device 30 refers to such information to specify a purchase reservation to be (voluntarily) canceled.
As a second example of specifying the cancellation target (S530), the sales support device 30 refers to the purchase reservation database and searches for purchase reservation information whose purchase date and time ended earlier than a predetermined time and whose purchase status is "arranged". to specify the purchase reservation corresponding to (without notice) as a cancellation target. This makes it possible to identify a purchase reservation for which the purchase date and time have passed (no-show) without the user voluntarily performing cancellation procedures. Here, the predetermined time may be dynamically determined according to the situation of the vacant frontage of the locker 15 . When the number of vacant frontages of the lockers 15 is less than the threshold, the predetermined time is set to a first time, and when the number of vacant frontages of the lockers 15 is equal to or greater than the threshold, the predetermined time is set to a second time longer than the first time. can be Alternatively, when the number of vacant frontages of the lockers 15 is less than the threshold, the sales support device 30 immediately identifies the purchase reservation whose purchase date and time has ended as a cancellation target, and sells when the number of vacant frontages of the lockers 15 is equal to or greater than the threshold. The support device 30 may identify a purchase reservation whose purchase date and time has ended as a cancellation target at a predetermined time after the purchase date and time (for example, 23:59 on the same day).

After step S530, the sales support device 30 determines the cancellation fee (S531).
Specifically, the sales support device 30 refers to a predetermined cancellation policy and determines whether or not a cancellation fee will be charged for the cancellation target specified in step S530.
As an example, for the purchase reservation information to be canceled, if the purchase date and time ended earlier than a predetermined time and the purchase status was "arranged" when step S531 was executed, the sales support device 30 cancels the purchase reservation information. It can be determined that a fee will be charged. If a cancellation request is received more than a predetermined time (for example, two days) before the purchase date and time, the sales support device 30 can determine that no cancellation fee will be charged. The sales support device 30 can determine that a cancellation fee will be charged if the delay between the date and time of receiving the cancellation request and the date and time of purchase is shorter than a predetermined time (for example, two days).

If it is determined in step S531 that no cancellation fee will be charged, the sales support device 30 refunds the reservation fee (S532).
Specifically, the sales support device 30 refunds to the user the reservation fee collected from the user at the time of the purchase reservation process (FIG. 12), or part of it. The refund destination can be specified, for example, by payment information included in the purchase reservation information.

If it is determined in step S531 that a cancellation fee will be incurred, the sales support device 30 executes allocation of the reservation fee (S533).
Specifically, the sales support device 30 appropriates (transfers) the reservation fee already collected from the user at the time of the purchase reservation process (FIG. 12), or part thereof, as a cancellation fee.

After step S532 or step S533, the sales support device 30 executes cancellation processing (S534).
Specifically, the sales support device 30 updates the purchase status information included in the purchase reservation information corresponding to the cancellation object in the purchase reservation database (FIG. 10), for example, from "arranged" to "canceled". Furthermore, the sales support device 30 changes the storage status information included in the product storage information including the reservation confirmation code common to the purchase reservation information corresponding to the cancellation target in the product storage database (FIG. 11) from, for example, "not stored" to "collected". Scheduled" may be updated. As a result, it is possible to easily specify the product that needs to be collected in the future and the storage location of the product.

With the end of step S534, the purchase cancellation process (FIG. 19) ends.

(5) Summary As described above, the sales support device 30 according to the present embodiment determines whether the user's purchase reservation is valid based on the information acquired by the locker device 10, and whether the user satisfies the tax exemption requirements. Confirm that the payment amount is correct and settle the payment. The sales support device 30 stores the duty-free items reserved by the user on condition that it is confirmed that the purchase reservation is valid, that the user satisfies the tax exemption requirements, and that the settlement of the payment amount is successful. to unlock. Therefore, according to the sales support device 30, while preventing illegal purchase of duty-free goods by a person who does not satisfy the tax exemption requirements, the goods reserved by the person himself/herself are sold to the person who satisfies the tax exemption requirements at the duty-free price in a non-face-to-face manner. becomes possible.

The sales support device 30 may reset the user's procedure state in response to detection of interruption of the purchase procedure by the user. As a result, fraudulent purchases due to the user pretending to be another person during the purchase procedure can be prevented.

The sales support device 30 determines whether or not a cancellation fee will be incurred due to cancellation processing in response to the purchase cancellation request, and cancels at least part of the reservation fee already collected from the user when it is determined that a cancellation fee will be incurred. You can use it as a fee. As a result, it is possible to reduce the risk of collecting the cancellation fee when the user cancels the purchase just before the purchase date and time for personal reasons. Furthermore, the sales support device 30 may refund to the user at least part of the reservation fee already collected from the user when it is determined that no cancellation fee will be incurred. As a result, when the user cancels the purchase due to personal reasons, it is possible to encourage the user to take the necessary procedures early, thereby making the frontage more efficient and preventing the sales opportunity from being missed.

The sales support device 30 performs cancellation processing in response to the fact that the reserved product has not been purchased even after a predetermined period of time or more has passed since the date and time of purchase designated by the user in the purchase reservation, and at least part of the reservation fee already collected from the user. may be applied as a cancellation fee. As a result, it is possible to reduce the risk of collecting a cancellation fee due to a no-show.

The sales support device 30 may remotely unlock the box with the locker control device 70 without notifying the user of the unlock code set in the box in which the reserved product is stored. This prevents abuse of the unlock code by the user (eg, using the selected frontage for illegal purposes, transferring the unlock code to a third party, etc.). Furthermore, the sales support device 30 acquires information indicating the selected frontage that the user wishes to unlock from among the one or more boxes in which the reserved products are stored, and transmits the unlock code set for the selected frontage to the user. The locker controller may remotely unlock the selected frontage without notifying the user. As a result, the user can receive the merchandise by opening the frontages one by one, so that the user can prevent the user from forgetting to receive the merchandise and is less likely to be damaged by theft of the merchandise, as compared with the case where all the frontages are opened at the same time.

As confirmation of the validity of the purchase reservation, the sales support device 30 confirms at least one of the presence or absence of the purchase reservation, the consistency between the date and time of purchase and the current date and time, or the consistency between the place of purchase and the location of the locker device 10. may As a result, when it is clear that the product to be purchased is not stored in the locker 15, the duty-free sales procedure can be stopped early to improve the efficiency of the sales operation.

Sales support device 30 determines whether the user meets tax exemption requirements based on at least one of the status of residence described in the immigration stamp included in the passport information and the period elapsed from the date of permission for landing described in the immigration stamp. You can check if it satisfies. This makes it possible to more reliably prevent fraudulent purchases of duty-free goods by those who do not meet the duty-free requirements.

The sales support device 30 checks whether the user input code included in the payment request matches the payment code presented by the locker device after confirming that the purchase reservation is valid and that the user satisfies the tax exemption requirements. After confirmation, if they match, the balance may be settled. This eliminates the need for the user to re-enter the payment information into the locker device 10, thus allowing smooth settlement to be completed.

The sales support device 30 may cause the locker device to present information indicating a list of reserved products and information capable of specifying the remaining amount before settlement of the remaining amount. This allows the user to confirm the product to be purchased and the payment amount before the local payment.

The sales support device 30 may arrange for the reserved product after collecting the reservation fee. As a result, the product ordering operation can be made more efficient.

The sales support device 30 may acquire information indicating the number of products in a packed state from a delivery company, and may issue a product storage code regarding storage of the product based on the information. As a result, products can be managed for each storage frontage.

The sales support device 30 may notify the user that preparation of the reserved product has been completed in response to obtaining information indicating that the reserved product has been stored in the box provided in the locker device 10 . This makes it possible to give the user a sense of security and encourage early purchase.

(6) Modification A modification of the present embodiment will be described.
(6-1) Modification 1
Modification 1 will be described. Modification 1 is an example in which purchase of duty-free goods by impersonation is more reliably prevented by acquiring a face image and performing identity verification again after payment is completed.

(6-1-1) Merchandise Purchase Processing The merchandise purchase processing of Modification 1 will be described. FIG. 20 is a flowchart of product purchase processing according to Modification 1. As shown in FIG.

The product purchase process is started when one of the following start conditions is satisfied.
- The user performed an operation on the locker device 10 to call the product purchase process.
- The locker device 10 has entered a predetermined state (for example, the power has been turned on, the previous product purchase process has been completed, etc.).

As shown in FIG. 20, the locker device 10 acquires a reservation confirmation code (S410) in the same manner as in the product purchase process of FIG.

After step S410, the sales support device 30 confirms the purchase reservation (S430) in the same manner as in the product purchase process of FIG.

If it is confirmed in step S430 that the purchase reservation is valid, the locker device 10 acquires passport information (S411), acquires a face image (S412), and confirms the identity (S412), as in the product purchase process of FIG. S413) is executed.

If it is determined in step S413 that the user is the same person as the passport holder, the sales support device 30 confirms the tax exemption requirements (S431) in the same manner as in the product purchase process of FIG.

In step S431, when it is confirmed that the user satisfies the tax exemption requirements, the locker device 10 confirms the purchase intention (S414) in the same manner as in the product purchase process of FIG.

When the payment request is acquired in step S414, the sales support device 30 confirms the payment code (S432) in the same manner as in the product purchase process of FIG.

When it is confirmed in step S432 that the user input code matches the settlement code, the sales support device 30 executes settlement processing (S433).

After step S433, the locker device 10 acquires a face image (S618).
Specifically, the locker device 10 requests the user to photograph the face again, as in step S412. When the user agrees to capture the face, the locker device 10 captures the face of the user with the face authentication camera 204 and acquires the face image. The locker device 10 requests the user to re-photograph the face when the face image is inappropriate. Inappropriate facial images are, for example, when the user is wearing an object (such as a mask, sunglasses, or a hat) that interferes with shooting, or when the user is not facing the front. .

After step S618, the locker device 10 performs identity verification (S619).
Specifically, the locker device 10 performs identity verification again, as in step S413. The locker device 10 performs identity verification based on the passport information (facial photo data stored in the IC chip of the passport) acquired in step S411 and the facial image acquired in step S618. That is, the locker device 10 determines whether or not the user is the same person as the passport holder by face authentication. This makes it possible to detect such spoofing even when the person who operates the locker device 10 is replaced by a person other than the passport holder after step S413. In other words, when delivering the product, it is possible to confirm again that the person to whom the product is delivered is the same person as the passport holder. If the locker device 10 does not determine that the user is the same person as the passport holder, the duty-free sales procedure is stopped.

In step S619, if it is determined that the user is the same person as the passport holder, the locker device 10 presents the storage frontage (S415) and notifies the selected frontage (S416) in the same manner as in the product purchase process of FIG. to run.

After step S416, the sales support device 30 issues an unlocking instruction (S434) in the same manner as in the product purchase process of FIG.

After unlocking the lock mechanism 206 corresponding to the selected frontage in step S434, the locker device 10 performs reception completion detection (S417) in the same manner as in the merchandise purchase processing of FIG.

After receiving the receipt completion notification in step S417, the sales support device 30 updates the database (S435) in the same manner as in the product purchase process of FIG.

It should be noted that during the product purchase process (FIG. 20) (for example, after acquisition of a reservation confirmation code (S410), acquisition of passport information (S411), or acquisition of a face image (S412) has started, identity verification ( S619) is completed, or until the user receives all the purchased products). 20), the locker device 10 or the sales support device 30 terminates the product purchase process (FIG. 20) (that is, changes the user's procedure status to, for example, acquisition of a reservation confirmation code). (S410), passport information acquisition (S411), or face image acquisition (S412) may be reset to the state before starting (for example, at the start of product purchase processing). By resetting the user's procedure status, various information acquired from the user during the purchase procedure will be deleted, and various confirmation results made to the user during the purchase procedure and All other operations are invalidated. Therefore, when the user tries to resume the purchase procedure after interrupting it, the locker device 10 and the sales support device 30 restart the product purchase process (FIG. 20) from the beginning. As a result, fraudulent purchases due to the user pretending to be another person during the purchase procedure can be prevented.
However, some information, processing results, or operations may be excluded from deletion or invalidation. For example, the results of payment processing or the updated contents of the product storage database (FIG. 11) may be maintained before and after the purchase procedure is interrupted. In other words, when the purchase procedure is interrupted after the completion of the payment process, confirmation of the purchase intention (S414), confirmation of the payment code (S432), and payment process (S433) are omitted in the re-executed product purchase process. obtain. In addition, when the purchase procedure is interrupted after the user has received some of the purchased products, the user needs to re-specify the frontage in which the received products are stored in the product purchase process that is re-executed. no.
Interruption of the purchase procedure by the user may be detected by at least one of the locker device 10, the sales support device 30, or the user terminal 50, and the detection result may be notified to other devices. As an example, locker device 10, sales support device 30, or user terminal 50 can detect that the user has interrupted the purchase procedure in at least one of the following cases.
・The acquisition of the reservation confirmation code is not performed for more than a predetermined period of time.
- Acquisition of passport information is not performed for more than a predetermined time.
- Acquisition of a face image is not performed for a predetermined time or longer (steps S412 and S618).
- An operation indicating a purchase intention is not performed for a predetermined period of time or longer.
- The operation for the payment procedure is not performed for a predetermined time or longer.
- An operation indicating consent to the precautions is not performed for a predetermined period of time or longer.
・The frontage is not specified for a predetermined time or longer.
- After unlocking the selected frontage, the product cannot be received for a predetermined period of time or longer.
However, the predetermined time in each example shown here may be the same (for example, two minutes), or may be determined individually.
(6-1-2) Summary As described above, the locker device 10 according to Modification 1 reacquires the face image of the user after the payment is completed, and performs identity verification again. This makes it possible to more reliably prevent illegal purchases of duty-free goods due to a change in passport holder.

(7) Other Modifications The storage device 11 may be connected to the locker device 10 via the network NW. Storage device 31 may be connected to sales support device 30 via network NW. Storage device 71 may be connected to locker control device 70 via network NW.

In the above description, an example of executing each step in a specific order in each process was shown, but the execution order of each step is not limited to the example described as long as there is no dependency.

The division of functions in the duty-free sales system described in this embodiment is merely an example. The locker device 10, the sales support device 30, the user terminal 50, and the locker control device 70 may share functions in a manner different from that of the present embodiment.
Moreover, the locker device 10, the sales support device 30, the user terminal 50, or the locker control device 70 may be configured to include not only one computer but also a plurality of computers. As an example, locker device 10 may include three computers. The first computer is connected to a QR code camera 201 , a display 202 and a touch sensor 203 . A second computer is connected to a face authentication camera 204 and a passport reader 205 . A third computer is connected to the locking mechanism 206 . The first computer handles, for example, user operations on the locker device 10 and presents various types of information to the user. The second computer, for example, acquires the user's passport information and performs identity verification of the user. The third computer is responsible for basic functions of locker 15 such as unlocking/locking lock mechanism 206 . The three computers can also communicate information with each other.

In the above description, an example of using a passport as an identification card was shown. However, a ship tourist landing permit can be used as an identification document instead of a passport.

In the above explanation, an example of reading the landing permission seal was shown. However, it is also possible to read immigration stamps in a form different from the landing permit seal (eg rubber stamps or printed matter separate from the passport).

In the above description, in the product replenishment process (FIG. 14), an example is shown in which the delivery company performs the product storage work. However, a person other than the delivery company may be in charge of the storage operation. As an example, a part-time staff member who works at limited timings may perform the storage work.

The duty-free goods sales system 1 can execute various processes in order to satisfy the conditions for selling duty-free goods. For example, the duty-free sales system 1 may print a purchase record slip and affix a tally stamp, or may create purchase record information and provide it to a supervisory authority (for example, the National Tax Agency). The purchase record information may be created and provided by the sales support device 30 or another computer (not shown).

The door of each box provided in the locker 15 may be configured to be openable and closable by electrical control. In this case, the locker device 10 or the locker control device 70 may automatically open the door after unlocking or automatically close the door before locking.

The duty-free sales system 1 may automatically create an electronic purchase record slip and automatically submit the created electronic purchase record slip to a supervisory authority (for example, the National Tax Agency).
Specifically, the sales support device 30 refers to a pre-created electronic purchase record template during purchase reservation processing (FIG. 12), for example, and creates a new electronic purchase record corresponding to the purchase application. . As an example, the sales support device 30 extracts the passport number and purchased product information included in the purchase reservation information, and writes them to a copy of the target electronic purchase record slip template. Furthermore, the sales support device 30 searches for the electronic purchase record slip corresponding to the purchase application, using the passport number included in the passport information acquired during the product purchase process (FIG. 15) as a key. The sales support device 30 completes the electronic purchase record slip by writing necessary information out of the passport information on the target electronic purchase record slip. The sales support device 30 submits the electronic purchase record slip to the supervisory authority on-line, triggered by the detection of the purchase completion of the duty-free goods.

Non-residents are not eligible to purchase duty-free goods. However, in the future, non-residents may be eligible to purchase duty-free goods. In such cases, the verification of non-resident requirements may be omitted or modified to allow further verification of non-resident requirements.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited to the above embodiments. Also, the above embodiments can be modified and modified in various ways without departing from the gist of the present invention. Also, the above embodiments and modifications can be combined.

1: Duty-free sales system 10: Locker device 11: Storage device 12: Processor 13: Input/output interface 14: Communication interface 15: Locker 20: Peripheral device 30: Sales support device 31: Storage device 32: Processor 33: Input/output interface 34 : communication interface 50 : user terminal 51 : storage device 52 : processor 53 : input/output interface 54 : communication interface 60 : peripheral device 70 : locker control device 71 : storage device 72 : processor 73 : input/output interface 74 : communication interface 201 : QR code camera 202 : Display 203 : Touch sensor 204 : Face authentication camera 205 : Passport reader 206 : Lock mechanism 601 : Display 602 : Touch sensor

Claims (20)

a first acquisition means for acquiring purchase reservation information related to a purchase reservation for duty-free goods;
collection means for collecting an amount less than the purchase price of the reserved duty-free item as a reservation fee based on the purchase reservation information;
a first issuing means for issuing a reservation confirmation code relating to the reserved purchase reservation of the duty-free goods after successful collection of the reservation fee;
a first confirmation means for confirming validity of a purchase reservation corresponding to a reservation confirmation code obtained from a user by a locker device having a plurality of boxes;
a second confirmation means for confirming the tax exemption requirements of the user based on the passport information acquired from the user by the locker device;
After confirming that the purchase reservation corresponding to the reservation confirmation code obtained from the user is valid and confirming that the user satisfies the tax exemption requirements, a payment request for the purchase of the reserved duty-free item. a second obtaining means for obtaining
settlement means for, in response to obtaining the settlement request, settlement of the remaining amount after deducting the reservation fee from the payment amount to be paid by the user for purchasing the reserved duty-free item;
and unlocking means for unlocking the box in which the reserved duty-free goods are stored after successful settlement of the balance. After the confirmation by the first confirmation means or the second confirmation means is started, in response to detection of interruption of the purchase procedure by the user, the user's procedure status is confirmed by the first confirmation means or the second confirmation means. 2 further comprising a reset means for resetting to the state before the start of confirmation by the confirmation means;
The sales support device according to claim 1. The payment request includes a code entered into the user terminal,
After confirming that the purchase reservation corresponding to the reservation confirmation code acquired from the user is valid and confirming that the user satisfies the tax exemption requirements, the sales support device is provided in the locker device. further comprising third confirmation means for confirming whether the code included in the payment request matches the payment code presented via the output device;
The payment means settles the remaining amount when it is confirmed that the code included in the payment request matches the payment code.
The sales support device according to claim 1 or 2. a third acquisition means for acquiring a cancellation request for the reserved purchase of duty-free goods;
cancellation means for executing cancellation processing of the reserved duty-free purchase in response to acquisition of the cancellation request;
Determination means for determining whether or not a cancellation fee will be incurred due to the cancellation process by referring to the cancellation policy;
Appropriation means for appropriating at least part of the collected reservation fee as the cancellation fee when it is determined that the cancellation fee will be incurred;
4. The sales support device according to any one of claims 1 to 3, comprising: refund means for refunding at least part of the collected reservation fee to the user when it is determined that the cancellation fee will not be incurred;
5. The sales support device according to claim 4, further comprising: The canceling means further cancels the purchase of the reserved duty-free item in response to the user not purchasing the reserved duty-free item even after a predetermined period of time or more has passed since the date and time of purchase designated in the purchase reservation by the user. Execute the cancellation process,
The determination means determines that the cancellation is performed when the cancellation process is executed in response to the fact that the user has not purchased the reserved duty-free item even after a predetermined period of time or more has passed since the date and time of purchase specified in the purchase reservation by the user. determine that there will be a charge,
The sales support device according to claim 4 or 5. The unlocking means causes a control device controlling the locker device to remotely unlock the box without notifying the user of an unlock code set in the box in which the reserved duty-free goods are stored. ,
The sales support device according to any one of claims 1 to 6. a fourth acquiring means for acquiring information indicating a selected frontage, which is one of the one or more boxes storing the reserved duty-free goods, which the user desires to unlock, after successful settlement of the balance; further equipped with
The unlocking means causes the control device to remotely unlock the selected frontage without informing the user of an unlock code set for the selected frontage;
The fourth obtaining means sequentially receives information indicating different selected frontages until all the reserved duty-free goods have been received.
The sales support device according to claim 7. The first confirmation means checks whether or not there is a purchase reservation corresponding to the reservation confirmation code acquired from the user, compatibility between the purchase date and time specified in the purchase reservation information and the current date and time, or verifying at least one match between the location of purchase and the location of the locker device;
The sales support device according to any one of claims 1 to 8. The second confirmation means confirms that the user has confirming that the tax exemption requirements are satisfied;
The sales support device according to any one of claims 1 to 9. further comprising presenting means for presenting information indicating a list of the reserved duty-free items and information capable of identifying the remaining amount via an output device provided in the locker device before settlement of the remaining amount;
The sales support device according to any one of claims 1 to 10. further comprising arrangement means for arranging the reserved duty-free goods after successful collection of the reservation fee;
The sales support device according to any one of claims 1 to 11. a fifth acquiring means for acquiring information indicating the number of units of the reserved duty-free items in a packed state from a delivery company;
13. The sales support apparatus according to any one of claims 1 to 12, further comprising issuing means for issuing a merchandise storage code relating to storage of the reserved duty-free merchandise based on the information indicating the number of units. a sixth acquisition means for acquiring information indicating that the reserved duty-free item has been stored in a box provided in the locker device;
and notification means for notifying said user that preparation of said reserved duty-free item is completed in response to said reserved duty-free item being stored in a box provided in said locker device. The sales support device according to any one of claims 1 to 13. After confirming that the user is the same person as the owner of the passport corresponding to the passport information based on the passport information and the face image of the user, the second confirmation means confirms the tax exemption requirements of the user. confirm,
The sales support device according to any one of claims 1 to 14. The unlocking means confirms that the user is the same person as the owner of the passport corresponding to the passport information, based on the passport information and the face image of the user acquired after successful settlement of the balance. After that, unlocking the box in which the reserved duty-free goods are stored;
The sales support device according to any one of claims 1 to 15. A computer implemented sales support method comprising:
obtaining purchase reservation information about the duty-free purchase reservation;
a step of collecting, as a reservation fee, an amount less than the purchase price of the reserved duty-free goods based on the purchase reservation information;
issuing a reservation confirmation code for the reserved duty-free purchase reservation after successful collection of the reservation fee;
Based on a reservation confirmation code obtained from a user by a locker device having a plurality of boxes, validating a purchase reservation corresponding to the reservation confirmation code;
verifying the user's tax exemption requirements based on the passport information obtained from the user by the locker device;
After confirming that the purchase reservation corresponding to the reservation confirmation code obtained from the user is valid and confirming that the user satisfies the tax exemption requirements, a payment request for the purchase of the reserved duty-free item. and obtaining
making a payment for the amount remaining after deducting the reservation fee from the payment amount to be paid by the user for purchasing the reserved duty-free item in response to obtaining the payment request;
and unlocking the box in which the reserved duty-free goods are stored after successful settlement of the balance. the computer,
a first acquisition means for acquiring purchase reservation information related to a purchase reservation for duty-free goods;
Collection means for collecting an amount less than the purchase price of the reserved duty-free item as a reservation fee based on the purchase reservation information;
a first issuing means for issuing a reservation confirmation code related to the reserved purchase reservation of the duty-free goods after the successful collection of the reservation fee;
a first confirmation means for confirming validity of a purchase reservation corresponding to a reservation confirmation code obtained from a user by a locker device having a plurality of boxes;
second confirmation means for confirming tax exemption requirements of the user based on the passport information acquired from the user by the locker device;
After confirming that the purchase reservation corresponding to the reservation confirmation code obtained from the user is valid and confirming that the user satisfies the tax exemption requirements, a payment request for the purchase of the reserved duty-free item. a second acquisition means for acquiring
settlement means for, in response to obtaining the settlement request, settlement of the remaining amount after deducting the reservation fee from the payment amount to be paid by the user for purchasing the reserved duty-free item;
Unlocking means for unlocking the box in which the reserved duty-free goods are stored after successful settlement of the balance;
A sales support program that functions as a a sales support device for supporting sales of duty-free goods;
a locker device comprising a plurality of boxes capable of storing the duty-free goods;
and a locker control device capable of remotely controlling the locker device, wherein
The sales support device is
a first acquisition means for acquiring purchase reservation information related to the purchase reservation of the duty-free goods;
collection means for collecting an amount less than the purchase price of the reserved duty-free item as a reservation fee based on the purchase reservation information;
a first issuing means for issuing a reservation confirmation code relating to the reserved purchase reservation of the duty-free goods after successful collection of the reservation fee;
a first confirmation means for confirming the validity of the purchase reservation corresponding to the reservation confirmation code obtained from the user by the locker device;
a second confirmation means for confirming the tax exemption requirements of the user based on the passport information acquired from the user by the locker device;
After confirming that the purchase reservation corresponding to the reservation confirmation code obtained from the user is valid and confirming that the user satisfies the tax exemption requirements, a payment request for the purchase of the reserved duty-free item. a second obtaining means for obtaining
settlement means for, in response to obtaining the settlement request, settlement of the remaining amount after deducting the reservation fee from the payment amount to be paid by the user for purchasing the reserved duty-free item;
unlocking means for causing the locker control device to remotely unlock the box storing the reserved duty-free goods after successful payment of the balance;
Duty-free sales system. The rocker device is
a third obtaining means for obtaining a first face image of the user before the tax exemption requirement is confirmed;
third confirmation means for confirming that the user is the same person as the owner of the passport corresponding to the passport information, based on the passport information and the first face image of the user;
a fourth obtaining means for obtaining a second face image of the user after successful settlement of the balance;
a fourth confirmation means for confirming that the user is the same person as the owner of the passport based on the passport information and the second face image of the user;
The second confirmation means confirms the tax exemption requirements of the user after the third confirmation means confirms that the user is the same person as the holder of the passport,
The unlocking means unlocks the box storing the reserved duty-free goods after the fourth confirmation means confirms that the user is the same person as the owner of the passport.
The duty-free sales system according to claim 19.

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