JP2018013997A - Device, method, and program for communication assistance - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow for providing communication assistance in quantitative consideration of a psychological impression a listener receives on a speaker during communication including negotiation.SOLUTION: A communication assistance device includes: an attribute input unit for entering attribute information of persons to be communicating; an evaluation value acquisition unit configured to refer to an evaluation database that associates, for each combination of pieces of the attribute information, expression styles and evaluation for each evaluation scale based on the attribute information in order to acquire an evaluation value for communication with each expression style; and a display unit configured to display level indicators, each corresponding to an evaluation value for each expression style.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a communication support apparatus, a communication support method, and a communication support program.

  Communication, including negotiation, is an activity that takes place in every aspect of daily life, and it is very important to advance negotiations advantageously through communication.

  Conventional engineering negotiation research uses a simulation model such as negotiation system studies, and in the case where two negotiators are basically positioned horizontally, game strategies are used to develop negotiation strategies. There are many things to think about. They place importance on satisfying the conditions presented by each other as much as possible.

  On the other hand, in the study of sociological negotiations, in recent years, psychological elements in the negotiation process have been emphasized. There are four processes in negotiations, and it is said that thought works in the order of (1) before negotiation, (2) negotiation process, (3) results, and (4) execution. Among them, psychological impression is greatly involved in stage (1). After the feelings to the other party and the relationship with the other party are organized here, the contents of the negotiation are actually grasped and the negotiation in (2). (Non-Patent Document 1).

  In addition, it was pointed out that when given contradictory information, people receive “visual information (attitude (appearance, facial expression, movement, etc.))” over “linguistic information” and “auditory information”. (Non-Patent Document 2).

  Furthermore, according to a study investigating the linguistic impression of women, it is known that softening of words using honorific expressions and indirect expressions is required as a way of speaking women (Non-Patent Document 3). Also, a part of the conversation sentence ending expression can be identified as male or female form, and the sentence ending expression has a function to express the intention and attitude of the speaker, so the internal characteristics of the speaker are reflected ( Non-patent document 4).

Barry, B., & R. L. Oliver (1996) .Affect in Dyadic Negotiation: A Model and Propositions.Organizational Behavior and Human Decision Process, 67 (2), 127-144. Mehrabian, A. (1971) .Silent messages.Wadsworth Publishing company, Inc. Belmont, California. Iida Ayumi (2006). On "feminity" in language behavior of the younger generation. "Science of Language", 19, 141-156. Makino, S. , & Tsutsui, M, 1986 A dictionary of basic Japanese grammar. Tokyo: The Japan Times.

  As mentioned above, traditional sociological studies on negotiations have emphasized psychological impressions such as “look and talk”, but they have not been dealt with in engineering studies. Therefore, it is required to be able to grasp the psychological impression to the speaker quantitatively.

  The present invention has been proposed in view of the above-mentioned conventional problems, and its purpose is to support communication that quantitatively considers the psychological impression that the other party of communication including negotiations has on the speaker. Is to make it possible.

  In order to solve the above-described problems, in the present invention, an attribute input unit that inputs attribute information of a person who performs communication, and an expression format and an impression evaluation scale for each combination of attribute information based on the attribute information. And an evaluation value acquisition unit that acquires an evaluation value for communication for each expression format, and a display unit that displays a level of the evaluation value for each expression format.

  In the present invention, it is possible to support communication that quantitatively considers the psychological impression that the other party of communication including negotiation has for the speaker.

It is a figure which shows the function structural example of the negotiation assistance apparatus concerning one Embodiment of this invention. It is a figure which shows the function structural example of embodiment using a network. It is a figure which shows the data structure example of evaluation DB. It is a figure which shows the example of the problem page of test subject experiment. It is a figure which shows the example of the reply column of test subject experiment. It is a figure which shows the example of a process of production | generation of evaluation DB. It is a figure which shows the data structure example of expression DB. It is a figure which shows the hardware structural example of a negotiation assistance apparatus and a terminal device. It is a flowchart (the 1) which shows the process example of embodiment. FIG. 10 is a diagram (part 1) illustrating an example of a display screen; It is FIG. (2) which shows the example of a display screen. FIG. 10 is a third diagram illustrating an example of a display screen; It is a flowchart (the 2) which shows the process example of embodiment.

  Hereinafter, preferred embodiments of the present invention will be described. Although negotiation support is described as an aspect of communication support, it goes without saying that it can be applied to general communication support by replacing “negotiation” in the following description with “communication”.

<Configuration>
FIG. 1 is a diagram showing a functional configuration example of a negotiation support apparatus 1 according to an embodiment of the present invention. In FIG. 1, the negotiation support apparatus 1 includes an attribute input unit 101, an appearance image input unit 102, an appearance evaluation unit 103, a text input unit 104, an evaluation output unit 105, and a correction plan output unit 106. Further, the negotiation support apparatus 1 includes a negotiation expression evaluation value acquisition unit 107, an expression extraction unit 108, a revision plan generation unit 109, an evaluation DB (database) 111, and an expression DB (database) 112.

  The attribute input unit 101 has a function of inputting attribute information from a user (one who negotiates with the other party) using a GUI (Graphical User Interface) or the like. The attribute information already stored on the network or the like may be automatically acquired. The attribute information includes, for example, one or a combination of the gender of the negotiating partner, the appearance of the negotiator, and the negotiation status. In addition, when the person who negotiates and the other party are limited to the opposite sex, the gender of the person who negotiates is also specified by the gender of the negotiating partner, but when applying to both the opposite sex and the same sex The gender of the person (the person who negotiates) is input as attribute information.

  The degree of appearance of the negotiator is, for example, three categories: “good”, “normal”, and “bad”. In the case where the appearance image input unit 102 and the appearance evaluation unit 103 are provided, it is not necessary to input the degree of appearance of the negotiating person as attribute information. The negotiation status is classified into four categories, for example, “lover candidate”, “colleague”, “boss” (the other party viewed from the person who performs the negotiation), and “couple”.

  The appearance image input unit 102 has a function of inputting an appearance image such as a photographic image obtained by photographing a user's appearance (mainly a face). The appearance evaluation unit 103 has a function of determining, for example, “good”, “normal”, or “bad” from the appearance image input by the appearance image input unit 102. Such a function can be added because the user may have resistance in inputting his / her appearance classification. The appearance determination can be performed based on a predetermined rule using a golden ratio or the like that is a beautiful shape based on the arrangement of the parts (eyes, eyebrows, nose, mouth, etc.) constituting the face and the hairstyle.

  The text input unit 104 has a function of inputting text (for example, mail text) used by the user for negotiation. The evaluation output unit 105 displays an evaluation value indicating the general importance of a predetermined expression format (honorifics, euphemism expression, empathy expression) in the negotiated text based on the input attribute information as a numerical value, a bar graph, or the like It has a function to do. In addition, the evaluation value represents the degree of shortage of the expression format that is insufficient for the input sentence from the evaluation value in the negotiation for each expression format obtained based on the attribute information and the expression format actually included in the sentence It may be a value. The revision plan output unit 106 has a function of outputting (displaying) a revision plan for the text input by the user.

  The negotiation expression evaluation value acquisition unit 107 has a function of referring to the evaluation DB 111 based on the attribute information input by the attribute input unit 101 and acquiring an evaluation value for negotiation for each expression format (honorifics, euphemism expression, empathy expression). Have. Further, when using a value representing the degree of lack of expression format that is lacking in the text input as the evaluation value, the negotiation expression evaluation value acquisition unit 107 determines the evaluation value in the negotiation for each expression format obtained based on the attribute information and In addition, it has a function of calculating a value representing the degree of lack of the expression format that is insufficient for the input sentence from the expression format actually included in the sentence. Details of the evaluation DB 111 will be described later.

  The expression extraction unit 108 has a function of extracting a character string in a predetermined expression format (honorifics, euphemism expression, sympathy expression) or a character string to be corrected from the text input by the text input unit 104 using the expression DB 112. doing. Based on the evaluation value acquired and calculated by the negotiation expression evaluation value acquisition unit 107, the correction plan generation unit 109 has a function of generating a correction plan corrected to an expression format suitable for negotiation using the expression DB 112. Yes. Details of the expression DB 112 will be described later.

  FIG. 2 is a diagram illustrating a functional configuration example of an embodiment using a network. 2 replaces the attribute input unit 101, appearance image input unit 102, text input unit 104, evaluation output unit 105, and revision plan output unit 106 of the negotiation support device 1 in FIG. A transmission / reception unit 110 for transmitting and receiving is provided. Other configurations of the negotiation support apparatus 1 are the same as those in FIG.

  The terminal device 2 connected to the negotiation support apparatus 1 via the network 3 includes an attribute input unit 201, an appearance image input unit 202, a text input unit 204, an evaluation output unit 205, a correction plan output unit 206, and a transmission / reception unit 207. And. These are realized by, for example, a general-purpose browser, and the attribute input unit 201, the appearance image input unit 202, the sentence input unit 204, the evaluation output unit 205, and the correction plan output unit 206 are supported by the negotiation support shown in FIG. This corresponds to the attribute input unit 101, appearance image input unit 102, text input unit 104, evaluation output unit 105, and revision plan output unit 106 of the apparatus 1. The transmission / reception unit 207 has a function of transmitting / receiving various types of information to / from the negotiation support apparatus 1.

<Evaluation DB>
FIG. 3 is a diagram showing an example of the data structure of the evaluation DB 111, and holds a table in which an impression evaluation scale is associated with a weight value (evaluation value) of an expression format for each combination of user attribute information. The values of weights and the like are obtained by performing multiple regression analysis (quantification theory class I) on the subject contents and answer results of a subject experiment performed in advance. The combination of user attribute information includes, for example, the subject's gender (male / female), (the gender of the person who appears in the problem (male / female)), and the appearance of the person who appears in the problem (good / normal / bad) ), Negotiation status (lover candidate / colleague / boss / couple). In addition, you may add the matter which influences a test subject, the age group of the person who appears in a problem, and other negotiations as attribute information. The subject corresponds to the other party in the negotiation, and the person appearing in the problem corresponds to the user to be evaluated.

  As the impression evaluation scale, for example, “favorability”, “extroversion”, “intelligence”, “diligence”, “emotional stability”, “harmony”, and “persuasion” are used. "Extroversion", "intelligence", "diligence", "emotional stability" and "harmony" are the five factor model (FFM) indicators by McCrae et al. I added it to the impression rating scale to ask which element I felt. There are two major evaluation scales for interpersonal recognition: emotional / social attraction (cheerfulness, friendliness, likability, etc.) and intellectual / moral appeal (smartness / integrity, etc.). It is divided into. Since the latter can be evaluated by the item of “intelligence”, “favorability” that is commonly seen in the former is used. “Persuasion” indicates how to feel persuasive about the negotiated text included in the problem.

  As the expression format, for example, “honorific expression”, “song expression”, and “sympathy expression” are used. “Honorifics” is an expression based on polite language. “Folding expression” is not a direct expression, but a detour expression. Examples of euphemism expressions include "I think there is also the idea of ~", "How about it?", "I feel like it would be more useful to have ~". "Empathetic expression" is an expression of caress and affinity. Examples of empathy are: “I want to understand what I want to do”, “I want to work to meet my expectations”, “If I ’m not in a hurry”, “I ’m very busy, but I ’m very sorry” There is no ~ "etc.

  FIG. 4 is a diagram illustrating an example of a question page of a subject experiment, which includes a question title I1, a negotiator appearance image I2, and negotiation details (negotiation text) I3. For example, three appearances “good”, “normal”, and “bad” are prepared as appearance images I2 for each of men and women. A plurality of negotiation contents I3 combining the presence or absence of “sympathy expression” are prepared. After showing it to a plurality of subjects on a PC (Personal Computer) screen, an answer is obtained.

  FIG. 5 is a diagram showing an example of the answer column of the subject experiment, which allows input from the PC screen. In FIG. 5, seven impression evaluation scales can be answered by inputting “◯” or the like in the impression felt by the subject in seven stages from “˜low” on the left side to “˜high” on the right side. It has become.

  FIG. 6 is a diagram illustrating an example of processing for generating the evaluation DB 111. The average evaluation value of the responses of "favorability", "extroversion", "intelligence", "diligence", "emotional stability", "harmony", and "persuasion" in multiple sets of questions and responses tested The objective variable is the presence / absence of “honorifics”, “musical expression”, and “sympathy expression” included in the contents of the negotiation (“1” if included, “0” if not included) as the explanatory variable (independent variable).

  The subject's gender (male / female), (gender of the person in question (male / female)), appearance of the person in question (good / ordinary / bad), negotiation situation (lover candidate / colleague / boss For each combination of (/ couple), etc., analysis by multiple regression analysis (quantification theory class I) is performed (step S0), and the contents of the evaluation DB 111 (FIG. 3) are generated.

  The following trends were found from typical combinations.

  As a result of multiple regression analysis for all responses, it was found that speaking style including empathy expression is the most important in favorability, extroversion, intelligence, emotional stability, harmony and persuasion. On the other hand, it was found that the expression of folding music is the most important for diligence. From this result, when negotiating without specifying speaker attributes, it is important to include a lot of expressions that include empathy expressions (words that express empathy / consideration to the other party, or that express emotions such as one's joy) In addition, when you want to appeal to the other person for diligence and seriousness, you can see that it is better to use more euphemism (rather than direct expression) than empathy.

  As a result of multiple regression analysis for male subjects, it was found that empathy expression is the most important in terms of favorability, extroversion, intelligence, and persuasion. On the other hand, honorifics were the most important for diligence, and folding expression was the most important for emotional stability and harmony.

  As a result of multiple regression analysis for female subjects, it was found that empathic expression is important in favorability, extroversion, intelligence, emotional stability, and harmony. On the other hand, honorifics are important for diligence, and euphemism is important for persuasion.

  From the response results of these male and female subjects, it is clear that honorific expressions are important for diligence in both men and women. This is not limited to gender, but it can be considered that polite language gives the impression of seriousness and diligence. In terms of emotional stability, harmony, and persuasion, which differed between men and women, when the negotiator was a woman, all of these items, including these three evaluation items, were highly specific in both folding and empathy. It is thought that the expression of kyaku and empathy, which is a feminine way of speaking, enhances the impression of these evaluation items. On the other hand, when the negotiator is a man, the result that the expression of empathy is the most important for emotional stability and harmony was obtained. This is not because the subject who is the negotiator is a woman, and prefers a direct expression and prefers a sympathetic way of speaking rather than an eluded expression in the negotiations from a man. It is thought. Concerning persuasion, if the negotiator is male, it is important that the three elements of honorifics, euphemism, and sympathy are included in a well-balanced manner. There was a tendency for emphasis on feminine expressions such as euphemism and empathy.

  As a result of the multiple regression analysis of the negotiation pattern from subordinates to superiors, it was found that folding expression is the most important for all evaluation items. From this result, instead of asking "Please do it!" In direct expression, the eclectic expression requested to turn away is important in all items from subordinates to superiors who are in a superior position. It can be considered that it is a negotiation. In addition, it is natural to use honorifics because it is a negotiation from the standpoint below, and it seems that the relative weight of honorifics was not so high.

  As a result of the multiple regression analysis on the negotiation pattern among colleagues, it was found that empathy expression is the most important in favorability, extroversion, harmony and persuasion. On the other hand, the result that honorifics was important in intelligence, diligence, and emotional stability was obtained. From this result, it can be considered that honorifics are important in intelligence, diligence, and emotional stability, which are considered to be important items in work. In addition, since there is no difference between the top and bottom in the position, it is considered that direct expression is preferred over euphemism expression, which is a distracting expression. On the other hand, the empathy expression, which is considered to be the most important in favorability, extroversion, harmony, and persuasion, is favored by emotional expressions such as “happy” because the position is close, unlike negotiations from subordinates to superiors. In addition, it can be considered that the expression that considers the other party's convenience is important in the sense that there is also courtesy of close friends.

  As a result of multiple regression analysis on the negotiation pattern for lover candidates, it was found that empathy expression was the most important for all evaluation items. From these results, it is often the case that the distance to the partner who is a lover candidate is quite close, so it can be considered that using the honorific expression, the distance was felt rather negative. Also, regarding the expression of music, if it is a date invitation, it seems that the impression was better when it was invited straight rather than invited by a faraway. And for empathy expressions that have a high specific gravity for all items, because the negotiating partner is a lover candidate, positive emotional expressions such as “I am glad to be together!” It can be considered that the success rate was raised.

  As a result of multiple regression analysis of the negotiation pattern between couples, it was found that empathy expression is the most important in favorability, extroversion, intelligence, and harmony. On the other hand, honorifics proved important for diligence, emotional stability, and persuasion. For couples, as the age increases, calm honorifics are preferred over emotional expressions of empathy for diligence, emotional stability, and persuasion. In addition, since the couple is also close, it is thought that the expression of a distracted fold is not so important when asking for something.

  As a result of multiple regression analysis on the appearance of “good”, it was found that the expression of folding is the most important in extroversion and intelligence. On the other hand, in diligence, the results showed that empathy was important in the four items of honorific, likability, emotional stability, harmony and persuasion.

  As a result of the multiple regression analysis for the appearance “normal”, it was found that empathy expression is important in favorability, extroversion, intelligence, emotional stability, harmony and persuasion. On the other hand, honorifics were found to be important only for diligence.

  As a result of multiple regression analysis for appearance "bad", it was found that honorifics are important for diligence, but for persuasion, honorifics are important. In the case of an unpleasant appearance, it can be considered that a polite way of speaking is more important for persuasion than to show caress or refusal. On the other hand, if the appearance is “good” and the appearance is “normal”, the impression is good from the beginning. . In addition, the idea that the cognitive person is motivated to evaluate the person image more appropriately when he / she touches an unfavorable face is actually reflected in the tendency to examine information other than the face such as language information. It is presumed that it was because the test subjects who were present and the preference of the appearance were divided into two who were directly reflected in the negotiation results.

  In addition, the following was found regarding the relationship between appearance and negotiation text. As for the appearance “good”, it was found that the impression of the extroversion and emotional stability in female images, the extroversion and harmony in male images was significantly worsened by the addition of a negotiating statement for any item. This indicates that although the appearance “good” has a better first impression than the appearance “normal” and the appearance “bad”, it may worsen the impression in the negotiation scene.

  On the other hand, regarding the appearance of “normal”, there was no significant difference in all evaluation items for both men and women regardless of whether or not there was a negotiated statement. Therefore, it was found that the appearance of “normal” has a relatively small influence on the impression in the negotiation situation. Regarding the appearance of “bad”, it was found that the impression evaluation of the negotiated person was significantly improved by giving a negotiating sentence to all the evaluation items regarding the female image. Similarly, it has been found that the impression evaluation of the negotiated person is significantly improved by giving a negotiating sentence regarding favorable image, extroversion, emotional stability, and harmony for male images. In other words, even when the appearance-only impression is relatively unfavorable, it has been found that the evaluation from the negotiated person can be improved by devising the way to speak the negotiation text. This was a feature that was not found in the appearance of “good” or “normal”.

  For women, significant factors were shown for items other than diligence in improving likability, and extroversion was particularly important. In improving persuasiveness, significant coefficients were shown for all items, and it was found that extroversion and harmony were particularly important.

  For males, significant factors were shown in terms of extroversion, intelligence, and harmony in improving likability, and it was found that extroversion is particularly important. In improving persuasiveness, significant coefficients were shown for items other than emotional stability, and it was found that harmony is particularly important.

  In this way, it was shown that the important factors for improving the impression given to the negotiator differ depending on the attributes such as the gender and appearance of the negotiator.

<Expression DB>
FIG. 7 is a diagram showing an example of the data structure of the expression DB 112. For each honorific expression, euphemism expression, and sympathy expression, there are a specific expression character string and an original expression character string that can be converted into the expression. Is retained. Even if the expression is of the same type, if there is a different level (for example, a general honorific and a polite honorific in honorifics, etc.) You may make it select according to the level requested | required at the time of correction.

<Hardware configuration>
FIG. 8 is a diagram illustrating a hardware configuration example of the negotiation support device 1 and the terminal device 2. In FIG. 8, the negotiation support apparatus 1 or the like includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, and a RAM (Random Access Memory) 13 that are connected to each other via a bus 17. Further, the negotiation support apparatus 1 and the like include an HDD (Hard Disk Drive) / SSD (Solid State Drive) 14, a connection I / F (Interface) 15, and a communication I / F 16. The CPU 11 performs overall control of the operation of the negotiation support apparatus 1 and the like by executing a program stored in the ROM 12 or the HDD / SSD 14 or the like using the RAM 13 as a work area. The connection I / F 15 is an interface with a device connected to the negotiation support apparatus 1 or the like. The communication I / F 16 is an interface for communicating with other information processing apparatuses via a network.

  The functions of the negotiation support apparatus 1 and the like described with reference to FIGS. 1 and 2 are realized by executing a predetermined program in the CPU 11. The program may be acquired via a recording medium, may be acquired via a network, or may be embedded in a ROM. Data to be referred to / updated during processing is held in the RAM 13 or the HDD / SSD 14.

<Operation>
FIG. 9 is a flowchart showing a processing example of the above embodiment. The following description is based on the configuration shown in FIG. 1, but the configuration shown in FIG. 2 is substantially the same.

  In FIG. 9, the attribute input unit 101 of the negotiation support apparatus 1 inputs attribute information (step S11), and the text input unit 104 inputs a negotiation text (step S12).

  Next, the expression extraction unit 108 extracts a predetermined expression from the text input by the text input unit 104 with reference to the expression DB 112 (step S13). The expression to be extracted is the character string that is the source of the correction when only the correction of the sentence is performed, and when the evaluation includes whether or not the sentence includes any honorific expression, euphemism expression, or empathy expression. The character string of expression is also targeted. If a value indicating the degree of lack of the expression format that is insufficient as the evaluation value is not used, the expression extraction unit 108 extracts the expression (step S13) and obtains the next evaluation value (step S14). You may move after.

  Next, the negotiation expression evaluation value acquisition unit 107 refers to the evaluation DB 111 based on the attribute information input by the attribute input unit 101, and acquires an evaluation value for the negotiation for each expression format (honorifics, music expression, sympathy expression). (Step S14). For example, in the table corresponding to the combination of attribute information in FIG. 3, the numbers of favorability, extroversion, intelligence, diligence, emotional stability, harmony and persuasion are totaled for each of honorific expression, euphemism expression and empathy expression By doing so, each evaluation value is acquired.

  Further, when using a value representing the degree of lack of expression format that is lacking in the text input as the evaluation value, the negotiation expression evaluation value acquisition unit 107 determines the evaluation value in the negotiation for each expression format obtained based on the attribute information and Then, from the expression format actually included in the sentence, a value representing the degree of the lack of the expression format that is insufficient in the input sentence is calculated. For example, for each expression format, with respect to the sum of the number of expressions of each expression format already existing in the sentence extracted by the expression extraction unit 108 from the sentence and the number of expressions that can be converted into each expression format, Find the ratio of the number of expressions that can be converted to each expression format. Then, by multiplying the above-mentioned ratio by the evaluation value of each expression format acquired without considering the expression in the above-mentioned sentence, a value representing the degree of lack of the expression format that is insufficient in the input sentence is calculated. . Note that both the evaluation value of each expression format acquired without considering the expression in the text and the value indicating the degree of the shortage of the expression format that is insufficient in the text may be output (displayed).

  Next, in FIG. 9, the amendment proposal generation unit 109 generates an amendment proposal corrected to an expression format suitable for negotiation using the expression DB 112 based on the evaluation value acquired / calculated by the negotiation expression evaluation value acquisition unit 107. (Step S15). For example, in the evaluation value acquired / calculated by the negotiated expression evaluation value acquisition unit 107, when the expression of the folding is highest, the expression included in the sentence that can be converted into the expression of the folding is replaced with the expression of the folding. Note that not only the expression format with the highest evaluation value but also the expression formats with the second highest evaluation value may be modified on the condition of the evaluation value.

  Next, the correction plan output unit 106 outputs (displays) the correction plan generated by the correction plan generation unit 109 for the text input by the user so as to be comparable with the original text (step S16).

  FIG. 10 is a diagram showing an example of a display screen. By selecting the negotiating partner “female”, your appearance “ordinary” and the negotiation status “boss” from the area I11 and pressing the execute button, The evaluation values for “”, “curtain”, and “sympathy” are displayed as bar graphs and numerical values, and from the expression indicating the maximum value, it is displayed that “appropriate expression is“ curtain ”. In addition, when a sentence to be used for negotiation is input in the original sentence column in the area I3, a revised proposal corrected to “Fold” that is considered suitable for evaluation is displayed in the better sentence column. . Here, "Please marry me" is corrected to "Can you marry me?"

  FIG. 11 is a diagram showing another example of the display screen. By selecting the negotiating partner “female”, your appearance “normal” and the negotiation status “colleague” from the area I11 and pressing the execution button, the area I12 is displayed. Evaluation values for each of “honorifics”, “songs”, and “sympathy” are displayed as bar graphs and numerical values, and from the expression indicating the maximum value, it is displayed that “a suitable expression is empathy”. In addition, when a sentence to be used for negotiation is input in the original sentence column in the area I3, a correction plan corrected to “sympathy” that is considered suitable for evaluation is displayed in the better sentence column. . Here, “Please take this job” is “I am glad if you take this job”, “What is that thank you, but let ’s go for dinner together?” But if you do n’t bother bother, let ’s go. ”

  FIG. 12 is a diagram showing another example of the display screen. By selecting the negotiating partner “male”, your appearance “bad”, and the negotiation status “colleague” from the area I11 and pressing the execution button, the area I12 is displayed. Evaluation values for each of “honorifics”, “songs”, and “sympathy” are displayed as bar graphs and numerical values, and from the expression indicating the maximum value, it is displayed that “the appropriate expression is honorifics”. In addition, when a sentence to be used for negotiation is input in the original sentence column in the area I3, a revised proposal corrected to “honorific” that is considered suitable for evaluation is displayed in the better sentence column. . Here, "I'm happy to do this job" has been corrected to "Please do this job".

  In addition, although the example which displays the evaluation value (including presentation of a suitable expression format) for each expression form and the correction plan of the sentence was explained, the input attribute information and the expression included in the input sentence are further described. An evaluation value for each impression evaluation scale based on it may be calculated and displayed (numerical value display, level display, etc.). The evaluation value for each impression evaluation scale is calculated by extracting honorific expressions, euphemism expressions, and sympathy expressions from the input text, and evaluating DB 111 based on preset attribute information and the presence / absence or appearance frequency of the extracted expressions. Can be done by referring to. For example, a value in the range of “1”, “0” or 0 to 1 according to the appearance frequency is set according to the presence or absence of an expression corresponding to each expression format that is an explanatory variable, and a coefficient value and an explanation for each impression evaluation scale The evaluation value of each impression evaluation scale, which is the objective variable, is calculated by multiplying the variable and considering a constant term or the like.

  In addition, based on the evaluation value, when a normal expression is corrected to a predetermined expression format (honorifics, euphemism expression, sympathy expression), or a predetermined expression format is corrected to another expression format within the predetermined expression format As described above, when the evaluation value indicates that the use of the predetermined expression format is disadvantageous in negotiation, the predetermined expression format may be corrected to the normal expression.

<Application to received emails>
FIG. 13 is a flowchart showing another processing example of the embodiment. By obtaining an evaluation value for each impression evaluation scale from the text of the received mail text, the state of the mail sender can be estimated. Is.

  The apparatus configuration can be the same as that shown in FIG. 1 or FIG. In this case, the attribute input units 101 and 201 do not need to be input each time, and it is sufficient to set default (default value) attribute information. In this case, if the gender and negotiation status of the sender of the mail cannot be specified, it can be determined that they are not specified. In this case, an analysis result that does not specify the attribute information is used as the evaluation DB 111. The text input units 104 and 204 automatically input the text of the received mail. Note that the revision plan generator 109 is not used.

  In FIG. 13, when the attribute input unit 101 of the negotiation support apparatus 1 inputs a text such as a received mail (step S21), the expression extraction unit 108 extracts honorific, kyoku expression, and expression of empathy expression from the input text ( Step S22).

  Next, the negotiation expression evaluation value acquisition unit 107 refers to the evaluation DB 111 based on the attribute information set in advance and the presence / absence or appearance frequency of the extracted honorific, syllabic, and sympathetic expressions for each impression evaluation scale. Is obtained (step S23). For example, a value in the range of “1”, “0” or 0 to 1 according to the appearance frequency is set according to the presence or absence of an expression corresponding to each expression format that is an explanatory variable, and a coefficient value and an explanation for each impression evaluation scale The evaluation value of each impression evaluation scale, which is the objective variable, is calculated by multiplying the variable and considering a constant term or the like.

  Next, the evaluation output unit 105 outputs (displays) the calculated evaluation value of each impression evaluation scale (step S24). At this time, if the evaluation value satisfies a predetermined condition, an alert may be output. For example, if the “favorability” is lower than a predetermined threshold value, the sender of the mail may be angry, so an alert is output as an appropriate response should be made quickly. In addition, even if the “emotional stability” is lower than the predetermined threshold, it is possible that the sender of the email may be in some mentally abnormal state, so an appropriate response should be made quickly. Output an alert.

<Summary>
As described above, according to the present embodiment, it is possible to support negotiation in which the negotiating partner quantitatively considers the psychological impression that the other party holds for the speaker. In other words, it is possible to automatically determine a psychological impression about a sentence issued from here or a sentence received by the other party and perform appropriate support.

  In recent years, opportunities to communicate through SNS (Social Networking Service) such as Facebook and Twitter are increasing. In this kind of network communication, language expressions that are exchanged in text with your own attributes (including face photos) are used as judgment material for the other party, and the language expressions are optimized because the attributes cannot be changed easily. It is important to do. In that respect, by using the technique shown in the present embodiment, the language expression can be easily optimized, and negotiation can be advantageously advanced.

  In recent years, women's social advancement has been promoted by policy, but working women can express their opinions and thoughts without actively afraid of making their impressions worse, actively contribute to the organization, Effective negotiations (requests, refusals, proposals, etc.) are required for women in male-centered workplaces with few models. For this purpose, the present embodiment is expected to contribute to the appropriate expression method.

  The present invention has been described above by the preferred embodiments of the present invention. While the invention has been described with reference to specific embodiments, various modifications and changes may be made to these embodiments without departing from the broad spirit and scope of the invention as defined in the claims. Obviously you can. In other words, the present invention should not be construed as being limited by the details of the specific examples and the accompanying drawings.

DESCRIPTION OF SYMBOLS 1 Negotiation support apparatus 101 Attribute input part 102 Appearance image input part 103 Appearance evaluation part 104 Text input part 105 Evaluation output part 106 Amendment proposal output part 107 Negotiation expression evaluation value acquisition part 108 Expression extraction part 109 Amendment proposal production | generation part 110 Transmission / reception part 111 Evaluation DB
112 Expression DB
2 Terminal device 201 Attribute input unit 202 Appearance image input unit 204 Text input unit 205 Evaluation output unit 206 Correction plan output unit 207 Transmission / reception unit 3 Network

Claims (12)

An attribute input unit for inputting attribute information of a person who performs communication;
Based on the attribute information, an evaluation value acquisition unit that acquires an evaluation value for communication for each expression format with reference to an evaluation database that associates an expression format with an evaluation for each impression evaluation scale for each combination of attribute information; ,
A communication support apparatus, comprising: a display unit configured to display a level of the evaluation value for each expression format. A text input unit for inputting text used for communication;
The correction plan generation unit according to claim 1, further comprising: a correction plan generation unit configured to generate a correction plan in which the expression format included in the sentence is corrected to an expression format suitable for communication based on the evaluation value. Communication support device. The evaluation value acquisition unit obtains a value representing a degree of lack of an expression format lacking in the sentence from an evaluation value for communication for each expression form obtained based on the attribute information and an expression form included in the sentence. The communication support device according to claim 2, wherein the communication support apparatus outputs the evaluation value used by the display unit and the correction plan generation unit. From the expression format included in the sentence, with reference to the evaluation database, comprising an impression evaluation value acquisition unit for acquiring an evaluation value for each impression evaluation scale,
The communication support apparatus according to claim 2, wherein the display unit also displays an evaluation value for each impression evaluation scale. The attribute information includes any one or a combination of a gender of a communication partner, an age of the communication partner, a degree of appearance of a person who performs communication, an age of a person who performs communication, and a communication situation. 5. The communication support apparatus according to any one of 4. The communication support apparatus according to any one of claims 1 to 5, wherein the expression format includes any one or combination of honorific expression, music expression, and sympathy expression. 7. The impression evaluation scale includes any one or a combination of sensitivity, extroversion, intelligence, diligence, emotional stability, harmony, persuasion, or any combination thereof. The communication support apparatus described. A text input section for inputting text;
Impression evaluation value acquisition for acquiring an evaluation value for each impression evaluation scale with reference to an evaluation database in which the expression format and the evaluation for each impression evaluation scale are associated with each combination of attribute information from the expression format included in the sentence And
A communication support apparatus, comprising: a display unit that displays the evaluation value for each impression evaluation scale. Enter the attribute information of the person who communicates,
Based on the attribute information, with reference to an evaluation database that associates an expression format and an evaluation for each impression evaluation scale for each combination of attribute information, to obtain an evaluation value for communication for each expression format,
A communication support method, wherein a computer executes a process of displaying the evaluation value for each expression format. Enter the text
From the expression format included in the sentence, referring to the evaluation database that associates the expression format and the evaluation for each impression evaluation scale for each combination of attribute information, to obtain an evaluation value for each impression evaluation scale,
A communication support method, wherein a computer executes a process of displaying a level of the evaluation value for each impression evaluation scale. Enter the attribute information of the person who communicates,
Based on the attribute information, with reference to an evaluation database that associates an expression format and an evaluation for each impression evaluation scale for each combination of attribute information, to obtain an evaluation value for communication for each expression format,
A communication support program for causing a computer to execute a process of displaying the evaluation value for each expression format. Enter the text
From the expression format included in the sentence, referring to the evaluation database that associates the expression format and the evaluation for each impression evaluation scale for each combination of attribute information, to obtain an evaluation value for each impression evaluation scale,
A communication support program that causes a computer to execute a process of displaying the evaluation value for each impression evaluation scale.