Refund Policy

This policy is provided by Tiny Prism LLC and applies to paid purchases at hexagramcast.com. Questions: hello@hexagramcast.com.

1. Digital goods

Deep Readings are digital goods delivered immediately. Once a reading has been generated and delivered, it is generally non-refundable by its nature. By purchasing and generating a reading, you agree to waive any statutory “cooling-off” / withdrawal right for digital content.

2. Automatic entitlement restoration on failure

If a Deep Reading fails to generate, the complimentary credit, purchased credit, or Pro usage consumed is automatically restored — you don’t need to do anything. This is not a cash refund to your payment method.

3. Reading credits and packs

Single readings and packs are granted as “credits” that never expire. Used credits are non-refundable. For unused credits, we will consider a refund at our discretion if requested within 14 days of purchase in cases of billing error or duplicate charge.

4. Pro subscriptions

Pro renews automatically (monthly or annually). You can cancel anytime via the customer portal; you keep access until the end of the current billing period. We generally do not prorate refunds for a period already started. If you were charged by accident, contact us promptly after renewal and we’ll make it right in good faith.

Note: deleting your account cancels any active subscription immediately — remaining time on the current period is forfeited and not refunded. To use out the period first, cancel via the customer portal and delete the account after it ends.

5. Billing errors

If you notice a duplicate or incorrect charge, contact us within 14 days and we’ll investigate and refund any genuine error.

6. How to request

Email hello@hexagramcast.com with your account email and order details. Refunds are returned to the original payment method and processed by Stripe.

7. Statutory rights

This policy does not affect any rights you have under mandatory consumer-protection laws in your jurisdiction.