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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Modem : Jurnal Informatika dan Sains Teknologi
Sandri Sagitarius Sarumaha
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Computer Science & IT Industrial & Manufacturing Engineering

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Analisis Sistem Kinerja SIAKAD untuk Pembayaran SPP Mahasiswa pada STMIK Widuri dengan Metode PIECES Veronika Natalia; Nur Nawaningtyas Pusparini; Sandri Sagitarius Sarumaha
Modem : Jurnal Informatika dan Sains Teknologi. Vol. 2 No. 4 (2024): Oktober : Modem : Jurnal Informatika dan Sains Teknologi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/modem.v2i4.266

Abstract

This research analyzes the performance of the Academic Information System (SIAKAD) in supporting student tuition payments at STMIK Widuri using the PIECES method (Performance, Information, Economy, Control, Efficiency, Service). SIAKAD aims to streamline academic administration and enable online payments. However, issues such as system access delays, especially near payment deadlines, still occur, negatively impacting students' academic services and resulting in administrative penalties. The study employed data collection techniques through observation, interviews, questionnaires, and literature review. The PIECES framework was applied to evaluate six key indicators: performance, information, economy, control, efficiency, and service. The findings reveal that all indicators achieved an average score above 3.80, indicating a "good" system performance. Nonetheless, further improvements are necessary, particularly in terms of access speed and data security, to minimize user difficulties. The study concludes that optimizing the SIAKAD system is crucial for achieving effective and efficient payment processes. Recommendations include enhancing service quality, improving information accuracy, and strengthening data security. This optimization is expected to increase user satisfaction and support the institution's financial management stability.
Evaluasi Efektivitas Sistem Administrasi Layanan Coating di Clean N Tidy dengan Metode Pieces Wildatur Rohmah; Agus Budiyantara; Sandri Sagitarius Sarumaha
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 2 (2025): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i2.1343

Abstract

Digital transformation has become a crucial need for businesses, including the automotive Service sector. However, Clean N Tidya vehicle coating Service enterprisestill relies on a manual administrative system, which causes various issues in Service effectiveness. This study aims to evaluate the administrative system used in Clean N Tidy’s coating Services using the PIECES framework, which includes six aspects: Performance, Information, Economics, Control, Efficiency, and Service. A qualitative descriptive approach was applied, with data collected through direct observation, semi-structured interviews, and questionnaires distributed to staff and customers. The analysis revealed that the current manual system is rated very poor across all PIECES indicators. Low Performance was evident in delayed data recording, inaccurate Information, and inefficient time and cost management. The manual system also lacks sufficient Control mechanisms, leading to administrative errors and limitations in Performance monitoring. These weaknesses negatively impact Service quality and hinder managerial decision-making. Based on these findings, the study recommends developing an integrated digital administration system to support more accurate, real-time, and efficient data management. Such a system is expected to enhance Service quality and improve the business's competitiveness.
Co-Authors Budiyantara, Agus Nur Nawaningtyas Pusparini Veronika Natalia Wildatur Rohmah