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All Journal LEGAL BRIEF Berajah Journal JUDGE: Jurnal Hukum LAWPASS
Naurah, Gladdays
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Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Services and Handling of Maternal Emergencies in Hospitals Based on Law Naurah, Gladdays; Fatimah, Fitri; Simarmata, Marice; Sidi Jambak, Redyanto
LAW&PASS: International Journal of Law, Public Administration and Social Studies Vol. 1 No. 2 (2024): June
Publisher : PT. Multidisciplinary Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to research Services and Handling of Maternal Emergencies in Hospitals Based on Law.This research is qualitative research with a descriptive analytical approach. The data required in the research was collected through in-depth interviews with informants/subjects whose criteria had been selected using purposive sampling by the researcher. The conclusion of this material highlights the importance of understanding the legal basis that regulates maternal emergency services and management in hospitals, both from the perspective of the responsibilities of health institutions and the rights and protection of patients. With the Minister of Health Regulation Number 21 of 2021 concerning the implementation of health services during pre-pregnancy, pregnancy, childbirth and the post-natal period, contraceptive services and sexual health services. Article 16 paragraph (1) which reads "delivery is carried out in a health service facility", it is hoped that the birth that is carried out must be handled directly by a medical team and in a health facility to reduce maternal and infant mortality. However, from the data obtained there are still several villages where births take place in non-health facilities, so that with births still taking place in non-health facilities, the implementation of Minister of Health Regulation Number 21 of 2021 is still not optimal. By complying with applicable regulations and following best practices in Maternal health services are expected to improve the safety and welfare of pregnant women and unborn babies.
Perlindungan Hukum Pasien dari Tindakan Malpraktik Menurut Hukum Kesehatan di Indonesia Naurah, Gladdays; Saragih , Yasmirah Mandasari; Pratiwi, Septi Dwi; Iswahyudi
Judge : Jurnal Hukum Vol. 6 No. 02 (2025): Judge : Jurnal Hukum
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/judge.v6i02.1415

Abstract

Penelitian ini bertujuan untuk mengkaji bentuk dan efektivitas perlindungan hukum terhadap pasien dari tindakan malpraktik dalam perspektif hukum kesehatan di Indonesia. Metode yang digunakan adalah yuridis normatif dengan pendekatan perundang-undangan dan konseptual. Hasil kajian menunjukkan bahwa perlindungan hukum bagi pasien telah diatur melalui jalur pidana, perdata, dan administratif, namun implementasinya masih menghadapi tantangan pembuktian, aksesibilitas hukum, dan ketidakseimbangan posisi antara pasien dan tenaga medis. Hak-hak pasien seperti informed consent, akses informasi, dan perlakuan adil masih sering terabaikan dalam praktik. Perlindungan hukum yang efektif menjadi kunci dalam mewujudkan pelayanan kesehatan yang aman, akuntabel, dan berkeadilan.
THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND ITS IMPACT ON PATIENT LOYALTY Naurah, Gladdays; Paramarta, Vip; Purwanda, Eka
Berajah Journal Vol. 4 No. 5 (2024): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v4i5.408

Abstract

This study aims to analyze the effect of service quality on patient satisfaction and its impact on patient loyalty in hospitals. Good service quality is an important factor in building strong relationships with patients. Patients who are satisfied with the services they receive will tend to be more loyal and continue to use the same health services in the future. In addition, service quality can also affect how likely patients are to recommend the hospital to others. This study uses a quantitative method by distributing questionnaires to a number of patients in the hospital as respondents. The data were analyzed using a linear regression method to determine how much influence service quality has on patient satisfaction and loyalty. The results of the study showed that service quality has a significant effect on patient satisfaction, which ultimately strengthens their loyalty. Service quality is an intervening variable that strengthens the relationship between patient satisfaction and loyalty. Thus, to increase patient loyalty, hospitals must continue to improve their service quality.
Analysis of Hospital Legal Responsibility in Cases of Refusal of Emergency Patients Based On Law No. 17 of 2023 Concerning Health Naurah, Gladdays; Simarmata, Marice; Risdawati, Irsyam; Sumarno, Sumarno; Zarzani, Tengku Riza
LEGAL BRIEF Vol. 14 No. 3 (2025): Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v14i3.1350

Abstract

Emergency services are stipulated in Law No. 17 of 2023 concerning Health, which stipulates that hospitals may not reject emergency patients for any reason. However, there are still cases of rejection of emergency patients that result in legal consequences for hospitals and health workers. This study aims to analyze the responsibility of hospitals in handling emergency patients based on applicable regulations reviewed from civil, criminal, and administrative law for cases of patient rejection. This study uses a normative juridical method with a statutory approach and relevant concrete cases. The analysis was carried out by referring to the provisions of Law No. 17 of 2023 concerning Health, the Regulation of the Minister of Health, and the Supreme Court Decision Number 68/G/TF/2019/PTUN-SRG and the case of patient rejection at Hermina Hospital Malang on March 11, 2024. The results of the study indicate that patient rejection by hospitals can result in serious legal consequences, including civil lawsuits, criminal sanctions, and administrative sanctions for the responsible parties. Based on these findings, it is necessary to strengthen the monitoring system, increase awareness of health workers, and comply with standard operating procedures to ensure that emergency services run optimally and in accordance with legal provisions.
Co-Authors Eka Purwanda, Eka Fitri Fatimah, Fitri Iswahyudi Marice Simarmata Pratiwi, Septi Dwi Risdawati, Irsyam Saragih , Yasmirah Mandasari Sidi Jambak, Redyanto Sumarno . Vip Paramarta Zarzani, Tengku Riza