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Consumer’s Satisfaction Assessment for Service Quality by Servqual Method (Study Case at “Waroeng X“Soekarno Hatta-Malang Branch) Mustaniroh, Siti Asmaul; Lestari, Endah Rahayu; Sari, Eko Natalia
Jurnal Teknologi Pertanian Vol 11, No 3 (2010)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

“Waroeng X” is one of restaurants in Malang that provide steaks and drinks that not only give product’s quality and quantity, but also give a good service in order to get constumers. The purpose of this research is to define the level of consumer’s satisfaction toward service quality by servqual method approach and to know the major priority attributes “Waroeng X” Soekarno Hatta-Malang branch. The results showed that all of dimensions had a negative satisfaction value, including un-satisfaction categories. Satisfaction value of each dimensions were, reliability of -0,136; responsiveness of -0,117; assurance of -0,173; empathy of -0,096; and tangibles evidence of -0,078. The major priority attributes in service quality improvements were: service time, product’s and serve’s quality, price,  empathy to the consumer’s complaints, pleasant and clean room, and the availability of additional facilities such as toilet, and parking area.Keywords: consumer’s satisfaction, service quality, Servqual method
Decreasing Effectiveness of Organic and Inorganic Material in Liquid Waste of Leather Tanning by Using Waterlettuce (Pistia statiotes L.) as Biofilter Mustaniroh, Siti Asmaul; Wignyanto, Wignyanto; S., Bernardus Endi
Jurnal Teknologi Pertanian Vol 10, No 1 (2009)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

This objective of the research was to know the ability of waterlettuce to decrease organic and inorganic materials in liquid waste of leather tanning, to know detention time needed by waterlettuce in decreasing organic and inorganic material, and to know the effectiveness of waterlettuce as biofilter compared to Eichhornia crassipes.  The research used completely randomized design with ten treatments (based on 10 days planed-detention time), with three replication.  Purified liquid waste was analyzed including pH value, BOD, DO, TSS and chromium content.  The data was analyzed using Test F on 5% significant level and Turkey Test.  Effectiveness analysis was used to know the range of waterlettuce effectiveness compared to Eichhornia crassipes. The results showed that waterlettuce (Pistia statiotes L.) as biofilter in liquid waste of leather tanning decreased pH value 39.25 %, BOD 67.05%; DO 72.24%, TSS 60.31%, and chromium content 74.51%.  Detention time of waterlettuce in decreasing organic and inorganic material in liquid waste of leather tanning was ten days.  Effectiveness of Waterlettuce as biofilter in liquid waste of leather tanning to decrease organic and inorganic is 99.33% of pH; 100.65% of BOD; 119.70% of DO; 10.16% of TSS and 103.05% of chromium content.Keywords: effectiveness, waterlettuce, biofilter, detention time
Productivity Analysis of Rice Farming System in Riam Kanan Irrigated Area Banjar, South Kalimantan Mustaniroh, Siti Asmaul; Hartono, Slamet
Jurnal Teknologi Pertanian Vol 1, No 3 (2000)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

Irrigation of Riam Kanan is project financed by Japanese Government withpotential area 25,900 hectare, which covered sub area A,B,C,D and E. The purpose ofthe project was to fulfill the need of all plants according to planting pattern that wasschedule, technically through system and drainage. The research has purposed to recognize Riam Kanan irrigation establishment effecton frequency of plantation, productivity and income of rice farming system. To get data in this research use methods survey and observation, respondent orfarmer objects by random data shortinity. Research result showed that Rian Kananirrigation project can increase frequency of plantation, productivity and income of ricefarming system, although not optimally obtained. For all condition is enough to realizethat result of rice farming system irrigated area higher than unirrigated area.Key words: productivity analysis, Riam Kanan irrigation project
Red Snapper Fish Supplier Analysis Based on Vendor Perfomance Indicator with Analytical Hierarchi Process Mustaniroh, Siti Asmaul; Santoso, Sri Maryani; Oktora, Etyka Dwi
Jurnal Teknologi Pertanian Vol 11, No 1 (2010)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

PT. Inti Luhur Fuja Abadi is one company that specializes in freezing fish. The role of suppliers to increase performance production is well known. This factory has some problems i.e. delivery delay of raw material, low fish quality, and bad response. Evaluation is needed to determine good performance of supply.  The aim of this study is to evaluate the performance of suppliers based on VPI with AHP method. The performance evaluation conducted in 6 red snapper suppliers. The results showed that the suitability of raw material sensory quality to company quality standard and the ability to supply the red snapper with consistent quality had the greatest weight value of 34%. Other VPI showed the price of the suitability of suppliers to company standard of 13.44%, price fluctuation of 2.56%, time of the arrival of 5.85%, flexibility in delivery schedule of 0.72%, delivery accuracy of 2.43%, response to complaints of 5.88%, and response to demand changes of 1.12%. Supplier performance rating based on performance evaluations was respectively Supplier A (25.08%), Supplier C (21.3%), Supplier E (17.43%), Supplier B (15.06%), Supplier D (11.01%), and Supplier F (10.25%).Keywords: supplier, Vendor Performance Indicator, Analytical Hierarchy Process
Market Analysis to Improve the Performance of Business on Tofu “TAKWA’ Industry in Kediri Mustaniroh, Siti Asmaul; Wijana, Susinggih; Nastain, Nasrul
Jurnal Teknologi Pertanian Vol 7, No 2 (2006)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

TAKWA tofu is a kind of tofu which is very popular in Java and Kediri is well known as a center of its industries. Such industries provide thousands of work places, and the annual economic transaction related to the industries is estimated not less than 6.3 billions rupiah. This research was focused to study aspects of marketing, particularly demand forecasting by means of an estimation of total demand, a market stucture using a method knowns as the Structure-Conduct-Performance (SCP), the use of marketing mix to evaluate the competition and marketing strategy.The study was based on the data available from 5 small to medium scales tofu industries in Kediri, from 2003 to 2006. The results showed that the type of the market structure identified was a non-collutive and monopolistic and the competition was based on the ability of producers to vary the types of the products. The demand for the products was still promising and thus the business was feasible. Therefore, based on the average business opportunity, the chance to increase the productivity level as high as 25% up from the existing level is 88.84%. Moreover, based on the four P’s (product, promotion, price and place), in order to increase the sales, it is advised that the producers will be able to improve the quality and packaging of the product, to determine a better range of price, to provide a better promotion and more outlets (retailers).   Keywords: Marketing analysis, tofu industry, sales
Utilization of Used Frying Oil in the Making of Soap: Effect of Saponification Time and a Dextrin Concentration Wijana, Susinggih; Mustaniroh, Siti Asmaul; Wahyuningrum, Indha
Jurnal Teknologi Pertanian Vol 6, No 3 (2005)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

The research was aimed to find out the best treatment in the making of soap from used frying oil and to analyze its financial feasibility. A randomized factorial block design was used in the experiment. The soap was made by saponifying at various length of time (30; 45, and 60 minutes) and dextrin concentrations of 1 %; 2.5 %; 4 % respectively. The yields as well as some characteristics of the soap, namely moisture content, the level of free alkali, pH, texture, and middle length of the foam were determined. A sensory evaluation was also performed on the colour and texture of the soap. A financial analysis was carried out to determine the values of Break Even Point (BEP), Payback Period, and Return of Investment (ROI) on the manufacturing of the selected method of soap production. It was found that the best soap was obtained by applying a 30 minutes saponification process combined with the use of 1% dextrin with the soap yield of 87.51% and having the following characteristics: moisture content 7.31 %, free alkali content 0.1279 %, pH 10.4, the texture 0.0007 mm/g.sec., and the foam’s middle length of 2.15 cm. However, the panelists tends to be like nor dislike to the colour and texture of the product. The value of BEP is 50,387 units at a value of Rp.13,574,333.00, which was equivalent with a production capacity of 45 kg/day. The respective values of Payback Period and ROI were 50 months (4 years and 2 months) and 18.49 %.   Key words: used frying oil, soap, saponification, dextrin
Technical and Financial Feasibility Analysis of Pumpkin’s Crackers Business Development with Chopper Machines in Small Enterprise Mustaniroh, Siti Asmaul; Effendi, Mas'ud; Mahdami, Safira Aziz
Jurnal Teknologi Pertanian Vol 12, No 3 (2011)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

This study aims to determine the technical feasibility and financial business development of pumpkin’s crackers with chopper machines to fulfill the shortage of pumpkin’s chips production. The importance of doing the technical and financial feasibility analysis is to analyze whether the planned business technicaly profitable enough to be carried out or not. Research methods in this research are organopleptic test, and technical and financial feasibility analysis. The results of organoleptic tests of taste, aroma, color and texture that consumers prefer are waluh crackers that produced using a chopper machine. The results of the technical and financial feasibility analysis demonstrate that business development is feasible to conduct.   Keywords: pumpkin’s crackers, technical and financial feasibility analysis, chopper machines
Evaluation Irrigation Institution Aspect in Rice Farming System on Banjarbaru, South Kalimantan Mustaniroh, Siti Asmaul
Jurnal Teknologi Pertanian Vol 2, No 2 (2001)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

This research is designed to evaluated institution aspect of irrigation in rice farming system. Methods of analysis use indicator value  about physical condition (irrigation and drainage facilities), personal, treatment of irrigation system, and organization (P3A, PTGA). The result from analysis that condition in area is not good but enough to increase useful of water in area. For optimize of production  rice farming system, developer of project must control  irrigation system, so can be rehabilitate of irrigation and drainage facilities.Key words : evaluation, institution aspect of irrigation 
The Use of a Dynamic Programming Approach in Inventory Control of Clove in the Production of Cigarette: A Case Study at PT. Gandum, Malang. Hidayat, Arif; Mustaniroh, Siti Asmaul
Jurnal Teknologi Pertanian Vol 6, No 2 (2005)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

The research aim was to plan a monthly optimum level of clove used for cigarette production in the period from September 2003 to August 2004 and to estimate its total inventory cost, employing a dynamic programming approach. The research was divided into two stages. The first one was analysis to forecast a monthly clove used and then followed by an inventory analysis using a dynamic programming approach. The calculation was based on predetermined costs on clove i.e. Rp 45,000/kg (a purchasing cost), Rp 38,800/order (an ordering cost) and Rp 47/kg of a holding cost. The backward recursive equation for the dynamic programming approach was expressed as: fj(Xj) = 45000(Xj) + 38800 + 47(Xj+Sj-1-Dj) + fj-1(Xj-1), with the following constraints: Xj + Sj-1 ≤ G, Xj + Sj-1 ≥ Dj and Xj ≥ 0. An optimization using a dynamic programming approach showed that total inventory cost during the planned period was Rp 435,415,516,791 with an ending inventory of 3,058 kg of clove. It was found that the use of such an approach for PT.Gandum eventually reduced the total inventory cost of clove by Rp 514,577,099. The sensitivity analysis also indicated that the model was still valid for the monthly clove need up to 1,600 kg.   Key words: inventory control, dynamic programming, cigarette production
Analysis of Consumer Perception about Product Attributes Influencing the Decision to Buy of Solid Brem Madiun Outlets Mustaniroh, Siti Asmaul; Astuti, Retno; Widyaningtyas, Dinar
Jurnal Teknologi Pertanian Vol 7, No 1 (2006)
Publisher : Fakultas Teknologi Pertanian Universitas Brawijaya

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Abstract

The research was made to analyze any attributes that influence the decision of buying of solid brem in Madiun town outlets. All attributes that might have been considered in buying decision of solid brem was listed by interviewing its consumers. The most popular brand was eventually used as a product reference. The perceived quality was then determined upon the consumers’ selection on the listed attributes. The respondents were consumers at the outlets in Madiun town, the centre of solid brem produced in Java. The number of respondents, i.e. 80, was determined based on a linear time function. The data collected was then analyzed by means of the Cochran Q Test. Finally, an assessment was made on the performance of attributes of two other brands of solid brem in comparison with the product reference. Amongst the 13 attributes listed influencing consumers in buying of solid brem, only nine of them were considered to be important, namely: the brand, packaging material, ability of packaging material protecting the quality of product, brem colour, expire date, taste, halal warrants, sales (outlets) location and availability of product. Whilst the packaging shape, packaging colour, brem composition and cleanliness were not considered as the important ones. The results indicated that the brand, expired date, and taste were considered to be the prominent attributes. It was obvious that the product reference of solid brem was rated better in these three attributes than the other two competitors.   Key words: consumer perception, product attribute, solid brem
Co-Authors A.A. Ketut Agung Cahyawan W Al Awwally, Khotibul Umam Ala, Mohammad Ali Djamhuri Andan Linggar Rucitra Andan Linggar Rucitra Ardaneswari Dyah Pitaloka Citraresmi Aris Subagiyo Arul, Ramli Arul, Ramli Asri Rachmat Rosidi, Asri Rachmat Awal Ramadan Bernardus Endi S. Budi Setiawan Choirun, Annisa'u Devi Farah Azizah Dinar Widyaningtyas Dodyk Pranowo Dzulkarnain Effendi, Mas'ud Eko Natalia Sari Endah Rahayu Lestari Etyka Dwi Oktora Faizatul Amalia Fitria Dina Riana Fransisca, Roni Frelyta Ainuz Zahro Frida Shofia Rahman Ghaniyyah, Hasna Alya Halimatus I Gusti Bagus Wiksuana Ika Atsari Dewi Ika Fransiska Tarigan Imam Santoso Imam Santoso Imam Santoso Imam Santoso Indha Wahyuningrum Isti Purwaningsih Jaya Mahar Maligan Jaya Mahar Maligan Keane Listyadji Krisma Permatasari, Maria Theresia Yessi Lita Budiarti Lu'ayya, Naila Maulidina Maharani Pertiwi Koentjoro Muchlis Dwi Prasetiyo, Muchlis Dwi Mufidah, Elya Nadya Prabaningtias Nadya Prabaningtias Nasrul Nastain Nimas Mayang Sabrina Sunyoto Nimas Mayang Sabrina Sunyoto, Nimas Mayang Sabrina Nurlelih, Euis Elih Nurmaydha, Agensy Nurmaydha, Agensy Oni Zakiyah Panji Deoranto Panji Doeranto Prabaningtias, Nadya Prananta, Rafiqamilla Purwadi Purwadi Puspitasari, Ninda Ayu Putri, Salma Rana Ramli Ramli Retno Astuti Ria Dewi Andriani Ria Dewi Andriani Rini Yulianingsih Riska Septifani Rizky Hermawan, Rizky Safira Aziz Mahdami Santoso`, Imam Saraswanta, Yossi Hendrawan Sari, Eva Novita Sisca Fajriani Slamet Hartono Sri Maryani Santoso Sri Wahyu Pangesti Sri Wahyu Pangesti Sucipto Sucipto Sundari, Shafira Arini Susinggih Wijana Usman Effendi Vindhya Tri Widayanti, Vindhya Tri Wafi'uddin, Izzum Wahyu Candra Kirana Wenny Bekti Sunarharum Widhistya Kartikaningrum Widhistya Kartikaningrum Wignyanto Wignyanto Wike Agustin Prima Dania Wike Agustin Prima Dania Wulandari, Mey Zakiyah, Oni Zakiyah, Oni Zidni Alvian Febri Kurniawan