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R. Akhmad Munjin
Universitas Djuanda
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ANALISIS KEPUASAN PELANGGAN LABORATORIUM KLINIK PADA UNIT PELAKSANA TEKNIS DINAS LABORATORIUM KESEHATAN DAERAH KOTA BOGOR Winawirawan, Giri; Munjin, R. Akhmad; Purnamasari, Irma
JURNAL GOVERNANSI Vol 3, No 2 (2017): JURNAL GOVERNANSI Vol 3 No 2, OKTOBER 2017
Publisher : Fakultas Ilmu Sosial Ilmu Politik Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (408.724 KB) | DOI: 10.30997/jgs.v3i2.935

Abstract

The purpose of this study are:  1) to describe how customer satisfaction of clinic lab of Technical Implementing Units Labkesda of Bogor City, 2) to know what obstacles that influence satisfaction factors of UPTD clinic lab. 3) to know any effort to give satisfaction of lab clinic customers in UPTD Labkesda of Bogor City.The method used in this research is descriptive qualitative that is to get the description of services in UPTD Labkesda by direct interview with respondents: Head of UPTD of labkesda, Sub division of Administration. Meanwhile for customer is given questionnaire about general data, experience and expectation after they become patients of UPTD Labkesda. In this study is the patient population as many as 238 people who visit each month. The samples taken based on Taro Yamane formula are 70 respondents as samples.The results of the analysis can be seen from the interviews from the head of UPTD Labkesda, administrative head office, employees and respondents obtained the majority of customer satisfaction UPTD Labkesda are good although there are many gaps between the expectation and reality in terms of customer satisfaction so that UPTD Labkesda tobe better and satisfy the consumers. Based on interviews and questionnaires were constrained things that become obstacles in satisfying the patient, among others, in terms of registration is still doing manually, reporting results or certificates of the test is still manual so that there are many mistakes, the collection of blood specimens that narrow, security and comfort of the space that is perceived as inadequate seen from the condition of many buildings collapsed, the examination parameters are less in number so as to reduce patient satisfaction, equipment conditions are relatively old when the completion of work that does not match, toilets that are less clean, the presence of an officer who sometimes is not in place, the parking lot that does not available, and the price issue to be paid because can not use the BPJS card.In order to increase patient satisfaction are suggested to UPTD Labkesda of Bogor City to use laboratory information system so that from registration to out of test result can minimize error using adequate software, existence of action to undisciplined employees, adaptation to city government of bogor to spend fund for maintenance and repair facilities and infrastructure that exist so as to increase customer satisfaction.Keywords: Customer, Customer Satisfaction, Satisfaction
KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN IZIN TRAYEK OLEH DLLAJ KABUPATEN BOGOR Helmi, Tedi; Munjin, R. Akhmad; Purnamasari, Irma
JURNAL GOVERNANSI Vol 2, No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : Fakultas Ilmu Sosial Ilmu Politik Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (694.785 KB) | DOI: 10.30997/jgs.v2i1.209

Abstract

The purpose of this study is: To determine the quality of service route permits by DLLAJ Bogor. The method used in this study is a survey method, whereas other types of research using descriptive method of research was conducted to determine the value of an independent variable, either one or more variables (independent) without making comparisons, or connect with other variables. The population in this study is the number of recipients of route permits issued by DLLAJ Bogor district of 72 tracks with as many as 6699 route. The sampling technique that uses Simple Random Sampling method. Analysis of the data in this study is a quantitative analysis using Likert Scale and Weight Means Score analysis formula. The results showed that the public perception of the effectiveness of service of route permits by DLLAJ Bogor Regency has been performing well, with a total score of 3.45. This means that the service delivery route permits by DLLAJ Bogor Regency indicates that the level of service has been good, but still needs to be improved in terms of both efficiency and its participatory Keyword: Quality, Service Delivery, Performance, Route Permit,
KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR Sudrajat, Della Arumnitas; Munjin, R. Akhmad; Purnamasari, Irma
JURNAL GOVERNANSI Vol 1, No 2 (2015): Jurnal GOVERNANSI Vol 1 No 2, Oktober 2015
Publisher : Fakultas Ilmu Sosial Ilmu Politik Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v1i2.285

Abstract

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit
PENGARUH SUPERVISI KEPALA SEKOLAH TERHADAP KINERJA GURU DI SMP NEGERI 1 PARUNG KECAMATAN PARUNG KABUPATEN BOGOR Darmawati, Darmawati; Munjin, R. Akhmad; Seran, G. Goris
JURNAL GOVERNANSI Vol 1, No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : Fakultas Ilmu Sosial Ilmu Politik Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (853.94 KB) | DOI: 10.30997/jgs.v1i1.294

Abstract

The research method was associative. The data collection techniques used was literature and field studies. The study population amounted to 47 respondents. The sampling technique used was simple random sampling. Determination of the sample used Yamane formula so the result sampling was 32 respondents. To determine the degree of correlation was used Pearson Product Moment Correlation. The results of research recapitulation variable supervision showed the average score of 3.2 which categorized medium and the recapitulation teacher performance variables obtained an average score 4.45 which categorized very good, the product moment correlation significance test for n = 32 , standard error of 5%, then the value of rtable=0.349. then   rcount  0.195 the count was less than rtable=0.349, so 0.195 was a significant correlation coefficient. The research conclusion showed that the influence of principal supervising toward teacher performance by 19.5% and the remaining 80.5% was determined other factors, such as the assessment of teachers by students, delivery of teaching material according to the students opinion, incentives, teacher certification.   Key word: Supervision, Performance, Teacher.
KUALITAS PELAYANAN PUBLIK DALAM PEMBUATAN IZIN TRAYEK OLEH DLLAJ KABUPATEN BOGOR Tedi Helmi; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 2 No 1 (2016): Jurnal GOVERNANSI Vol 2 No 1, April 2016
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (694.785 KB) | DOI: 10.30997/jgs.v2i1.209

Abstract

The purpose of this study is: To determine the quality of service route permits by DLLAJ Bogor. The method used in this study is a survey method, whereas other types of research using descriptive method of research was conducted to determine the value of an independent variable, either one or more variables (independent) without making comparisons, or connect with other variables. The population in this study is the number of recipients of route permits issued by DLLAJ Bogor district of 72 tracks with as many as 6699 route. The sampling technique that uses Simple Random Sampling method. Analysis of the data in this study is a quantitative analysis using Likert Scale and Weight Means Score analysis formula. The results showed that the public perception of the effectiveness of service of route permits by DLLAJ Bogor Regency has been performing well, with a total score of 3.45. This means that the service delivery route permits by DLLAJ Bogor Regency indicates that the level of service has been good, but still needs to be improved in terms of both efficiency and its participatory Keyword: Quality, Service Delivery, Performance, Route Permit,
KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR Della Arumnitas Sudrajat; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 1 No 2 (2015): Jurnal GOVERNANSI Vol 1 No 2, Oktober 2015
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v1i2.285

Abstract

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit
PENGARUH SUPERVISI KEPALA SEKOLAH TERHADAP KINERJA GURU DI SMP NEGERI 1 PARUNG KECAMATAN PARUNG KABUPATEN BOGOR Darmawati Darmawati; R. Akhmad Munjin; G. Goris Seran
Jurnal Governansi Vol 1 No 1 (2015): Jurnal GOVERNANSI Vol 1 No 1, April 2015
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (853.94 KB) | DOI: 10.30997/jgs.v1i1.294

Abstract

The research method was associative. The data collection techniques used was literature and field studies. The study population amounted to 47 respondents. The sampling technique used was simple random sampling. Determination of the sample used Yamane formula so the result sampling was 32 respondents. To determine the degree of correlation was used Pearson Product Moment Correlation. The results of research recapitulation variable supervision showed the average score of 3.2 which categorized medium and the recapitulation teacher performance variables obtained an average score 4.45 which categorized very good, the product moment correlation significance test for n = 32 , standard error of 5%, then the value of rtable=0.349. then   rcount  0.195 the count was less than rtable=0.349, so 0.195 was a significant correlation coefficient. The research conclusion showed that the influence of principal supervising toward teacher performance by 19.5% and the remaining 80.5% was determined other factors, such as the assessment of teachers by students, delivery of teaching material according to the students opinion, incentives, teacher certification.   Key word: Supervision, Performance, Teacher.
ANALISIS KEPUASAN PELANGGAN LABORATORIUM KLINIK PADA UNIT PELAKSANA TEKNIS DINAS LABORATORIUM KESEHATAN DAERAH KOTA BOGOR Giri Winawirawan; R. Akhmad Munjin; Irma Purnamasari
Jurnal Governansi Vol 3 No 2 (2017): JURNAL GOVERNANSI Vol 3 No 2, OKTOBER 2017
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (408.724 KB) | DOI: 10.30997/jgs.v3i2.935

Abstract

The purpose of this study are:  1) to describe how customer satisfaction of clinic lab of Technical Implementing Units Labkesda of Bogor City, 2) to know what obstacles that influence satisfaction factors of UPTD clinic lab. 3) to know any effort to give satisfaction of lab clinic customers in UPTD Labkesda of Bogor City.The method used in this research is descriptive qualitative that is to get the description of services in UPTD Labkesda by direct interview with respondents: Head of UPTD of labkesda, Sub division of Administration. Meanwhile for customer is given questionnaire about general data, experience and expectation after they become patients of UPTD Labkesda. In this study is the patient population as many as 238 people who visit each month. The samples taken based on Taro Yamane formula are 70 respondents as samples.The results of the analysis can be seen from the interviews from the head of UPTD Labkesda, administrative head office, employees and respondents obtained the majority of customer satisfaction UPTD Labkesda are good although there are many gaps between the expectation and reality in terms of customer satisfaction so that UPTD Labkesda tobe better and satisfy the consumers. Based on interviews and questionnaires were constrained things that become obstacles in satisfying the patient, among others, in terms of registration is still doing manually, reporting results or certificates of the test is still manual so that there are many mistakes, the collection of blood specimens that narrow, security and comfort of the space that is perceived as inadequate seen from the condition of many buildings collapsed, the examination parameters are less in number so as to reduce patient satisfaction, equipment conditions are relatively old when the completion of work that does not match, toilets that are less clean, the presence of an officer who sometimes is not in place, the parking lot that does not available, and the price issue to be paid because can not use the BPJS card.In order to increase patient satisfaction are suggested to UPTD Labkesda of Bogor City to use laboratory information system so that from registration to out of test result can minimize error using adequate software, existence of action to undisciplined employees, adaptation to city government of bogor to spend fund for maintenance and repair facilities and infrastructure that exist so as to increase customer satisfaction.Keywords: Customer, Customer Satisfaction, Satisfaction
PENATAAN SUMBER DAYA MANUSIA APARATUR DAERAH BERBASIS KOMPETENSI Irma Purnamasari; R. Akhmad Munjin; Ike A Ratnamulyani
Jurnal Governansi Vol 5 No 1 (2019): Jurnal Governansi Vol. 5 No. 1 April 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (520.336 KB) | DOI: 10.30997/jgs.v5i1.1707

Abstract

The implementation of Regional Government is directed at accelerating the realization of community welfare through improving services, empowerment, and community participation. In an effort to achieve the above goals, apparatus with the right, professional and competent numbers are needed. In line with the principles of professionalism and objectivity that are required in the law on staffing matters, the Bureaucratic Reformation in the Regional Government needs to conduct competency-based Apparatus Resource Arrangements. Presidential Regulation Number 81 of 2010 concerning Grand Design of Bureaucratic Reform explains that the main problem of state apparatus HR is the allocation in terms of quantity, quality, and distribution of civil servants according to unequal territorial (regional), and low levels of civil servant productivity. Structuring the human resources of the apparatus has not been optimally implemented to improve professionalism, employee performance, and organization. The research method used is descriptive qualitative through (1) desk study (study of literature and documents) and (2) field study (field study) that uses observation and interview techniques. Competency-based Apparatus Resource Management implies the need for the availability of information relating to competence. In this case the two main pillars are the competencies required by the office, commonly referred to as Position Competency Standards and the competencies possessed by employees.Keywords: Apparatus HR Management, Employee Competence, Regional Apparatus HR.
PENGARUH PELATIHAN DI PUSAT LAYANAN USAHA TERPADU KOPERASI USAHA MIKRO KECIL MENENGAH KABUPATEN CIANJUR Utami Dewi Sartika; R. Akhmad Munjin; Euis Salbiah
Jurnal Governansi Vol 5 No 2 (2019): Jurnal Governansi Vol. 5 No. 2 Oktober 2019
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (557.575 KB) | DOI: 10.30997/jgs.v5i2.1766

Abstract

Training is an effort to improve knowledges, skills and attitudes in improving performance, quality, and productivity. In this case, the government determined a mentoring program, namely Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency, in order to develop the small and medium micro enterprises and cooperatives. One of the Center for Integrated Services in guiding the development of the small and medium micro enterprises and cooperatives is training for the small and medium micro enterprises and cooperatives to improve the human resources. The purpose of this research is to describe the function of training in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency. The theory of this research stems from Robinson’s theory, including at least four dimensions, namely training, skill, attitude, and benefit. This research uses descriptive method. Respondents of this research consist of 20 participants of training. The data is collected by using observation, interview, and questionnaire. The data collected by questionnaire is analyzed by using the Weight Mean Score formula to count the mean score. The result of this research indicate the mean score 4.08, included in the good criteria. Therefore, the implementation of training function in Center for Integrated Services Small and Medium Micro Enterprises and Cooperatives in Cianjur Regency influences the improvement of the training participant competence. Although there is the influence of the training on the attitude and quality necessarily improved in order to develop the small and medium micro enterprises and cooperatives in Cianjur Regency.Keywords: Training Function, Integrated Services, Small and Medium Micro Entreprises.
Co-Authors Aini Nurul Aji Santoso Anugrah, Rizky Apriliani, Afmi Apriliani, Neng Virly Apriliyani , Neng Virly Apriliyani, Neng Virly Darmawati Darmawati Dede Syahrudin Della Arumnitas Sudrajat Denny Hernawan, Denny Dewi, Siti Murti Euis Salbiah Eva SitiNurkholifah Faisal Tri Ramdani Firdaus Firstanto, Ivan G. Goris Seran G. Goris Seran Ginung Pratidina Ginung Pratidina Giri Winawirawan Gotfridus Goris Seran Helmi, Tedi Ike A Ratnamulyani Irma Purnamasari Irma Purnamasari Irma Purnamasari Khamila, Gadizka Azzahra Endah M. Eggi Trywandi M. Qopal Hidayat Mahmud Danil Maulana Y Muhamad Maulana, Fiqih Muhammad Rivai Muhammad Yusuf Suferi Nabilah, Siti Purnamasari, Irma Putriyani Juliati Qori Aliffiani R. Oetje Subagdja Ramdani, Faisal Tri Renaldi, Muhamad Rizqa Amira Rudy Rosadi Rusliandy, Rusliandy Sa'diah, Halimatu Saepudin Sahnaz Nadia A Gazali Salsabila, Vidya Zahra Sastrawan, Berry Seran, G. Goris Setiawan, Koesworo Sifa, Siti Khoiriyah Solly Aryza Sudrajat, Della Arumnitas Sulaeman Syafitri, Riska Adita Tedi Helmi Therasari, Anita Utami Dewi Sartika Utami Tuarita, Tridita Yuniar Wahyudin, Cecep Winawirawan, Giri YULIANI, RISKA