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ANALYSIS OF WARGANET COMMENTS ON IT SERVICES IN MANDIRI BANK USING K-NEAREST NEIGHBOR (K-NN) ALGORITHM BASED ON ITSM CRITERIA Ramadhan, Febrian Wahyu; Sukmana, Husni Teja; Oh, Lee Kyung; Wardhani, Luh Kesuma
ADI Journal on Recent Innovation (AJRI) Vol 1 No 1 (2019): AJRI (ADI Journal on Recent Innovation)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/ajri.v1i1.91

Sentiment analysis is a method for reviewing products or services to determine opinions or feelings about a product. The results of the analysis can be used by companies as evaluation materials and considerations to improve the products or services provided. This study aims to test the level of public sentiment on the quality of Bank Mandiri services that have received ISO 20000-1 with the application of sentiment analysis using the K-NN algorithm based on ITSM criteria. The initial classification in this study uses the lexicon method by detecting words included in sentiment words, the results of which are included as labels on training data and test data. Formation of the classification with the K-NN algorithm by taking into account the results of the training data indexing and weighting of the test data, with the value of k as the decision maker limit. The trial results of 10 scenarios show that the classification using the K-NN algorithm as a sentiment classification is 98% accuracy value of 50 test data to 600 training data, with 24% getting positive sentiment, 22% negative sentiment and 55% neutral sentiment, with f -measure 95.83%. while in testing 100 the test data obtained 79% accuracy value with 21% getting positive sentiment, 42% negative sentiment and 38% neutral with an f-measure value of 68.42%.

Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders A'ang Subiyakto; Abd. Rahman Ahlan; Mira Kartiwi; Husni Teja Sukmana
International Journal of Electrical and Computer Engineering (IJECE) Vol 5, No 2: April 2015
Publisher : Institute of Advanced Engineering and Science

In this research, adoption of the DeLone and McLean (D&M) information system (IS) success model and its adaptation with the project success theories were used to explore state of IS project success and to examine factors which affect its success. A survey towards the internal project stakeholder in an univerity with response rate 48% was carried out to collect the raw data for Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis. Majority of the participants (80.7%) stated that level of the project success is more than 50% where information quality, system quality, service quality, system use, and user satisfaction substantially explain 64.5% of variance in the success variable. The three quality factors together explain 43.2% of the variance of system use and 70.4% of the variance of user satisfaction. Although, a number of the findings were consistent with the prior studies, these findings also presented inconsistencies especially related to aspects of information quality and system use. Accordingly, researchers and practitioners will be stand to benefit from the information provided in this study and it is hoped that future research will build upon the findings reported herein as efforts are made to attain the IS project success especially in the sampled institution.

Influences of the Input Factors towards Success of An Information System Project A'ang Subiyakto; Abd. Rahman Ahlan; Mira Kartiwi; Husni Teja Sukmana
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 13, No 2: June 2015
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v13i2.1323

This study examines the input factors that were reputed theoretically affecting the information system (IS) project success in term of the processional and causal perspectives. Adopting three of the four dimensions from the McLeod and MacDonell’s (M&M’s) classification project framework dimensions, the study is initiated by inviting the internal project stakeholders in a sampled institution. A stratified sampling then identified 130 people who experienced in the projects as the sample, contacted 90 of the samples via e-mail and distributed the paper-based questionnaire into 40 certain people especially who are on the managerial level. A number of 62 (48%) valid responses, then were analyzed using the partial least squares-structural equation modeling (PLS-SEM) software, i.e. SmartPLS. The significances of the whole path coefficients, the acceptances of the overall hypotheses, the relevances of the three predictors relevances, and the moderate coefficient determination of the IS project success variable may present acceptability of the proposed model for the subsequent studies.

The antecedent of citizen intention use of e-government service Taqwa Hariguna; Chung-Wen Hung; Husni Teja Sukmana
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 17, No 1: February 2019
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v17i1.11588

The purpose of this study was to integrate citizen perceived value into an expectation- confirmation model (ECM) and to explain citizen intention use of e-government services. After reviewing both ECM and citizen perceived values, integrated models were designed. This study was compared to the basic ECM; this study revealed that the integration of ECM with citizen perceived value can provide a concerted solution to illustrate some factors and how it can influence citizen intention use for e-government services.

An Alternative Method for Determining Critical Success Factors of Information System Project A'ang Subiyakto; Abdul Rahman Ahlan; Husni Teja Sukmana
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 12, No 3: September 2014
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v12i3.105

Historically, scholars have been determining deductively critical success factors (CSFs) since the end 1970s. Meanwhile, most of researchers in the information system (IS) project performance studies have been performing inductively this process. Definitely, each of both methods has strengths and weaknesses, but we argue that researchers and practitioners will get an alternative choice if both methods are combined for sharing the caracteristics. This study is conducted to respond this issue. Authors combined both methods using a compatibility analysis to inprove the result validity. This paper contributes to the debates on ensuring the interrelationship between the project succes criteria and their CSFs, incorporating the new factors, decomposing complexity of the project, and understanding focus of the stakeholders in the IS project environment. Although, the proposed method is only a combination of both previous methods, but this proposition is proposed together with a case study to prove its implementation feasibility

The Development of ITSM Research in Indonesia: A Systematic Literature Review B.Herawan Hayadi; Husni Teja Sukmana; Eghar Shafiera; Jin-Mook Kim
International Journal of Artificial Intelligence Research Vol 5, No 2 (2021): December 2021
Publisher : STMIK Dharma Wacana

IT Service Management (ITSM) is a framework used to support businesses by increasing IT service quality. Several studies have tried to examine the development of ITSM based on their respective interests. However, the development of ITSM in Indonesia has not been widely studied, such as the types of research that are most often investigated, what domains are often researched, the areas and types of companies being studied. The things above are the main objectives of this research. The method used in capturing data, screening, and analysis is the systematic literature review method. There are many findings obtained from this research. One of them is the domination of the service operation research area (45%) among other areas. Meanwhile, applied research had been researched quite consistently over the last five years. From these results,Â it can be noticed that a deeper understanding of the synchronization between business and IT is needed. This is in accordance with the objectives of ITSM implementation so that future research is expected to provide balance in other areas, such as service strategy, design, transition, operation, and continuous service improvement.

Framework Authentication e-document using Blockchain Technology on the Government system Isyak Meirobie; Agustinus Purna Irawan; Husni Teja Sukmana; Diana Putri Lazirkha; Nuke Puji Lestari Santoso
International Journal of Artificial Intelligence Research Vol 6, No 2 (2022): Desember 2022
Publisher : International Journal of Artificial Intelligence Research

As a sophisticated platform, namely Blockchain, which has 3 (three) potentials to change the governance system which is still considered traditional, solve the problem of principal agents, and minimize the crime of document falsification. However, in the government sector, the documents used can be insecure and lead to document falsification. Blockchain is becoming increasingly significant in document services and beyond until questions arise about the authenticity and security of manuscripts and documents in the government sector. So, Go-Chain (Government Blockchain) it is necessary to authenticate documents using Blockchain to minimize document forgery. By utilizing the potential of Blockchain technology, this research aims to maximize government e-documents in a modern and secure manner. Propose a Blockchain-based document framework method that is applied with a literature review study—in addition to ensuring the speed of system execution by utilizing DAO (Decentralized Autonomous Organization) and Smart Contracts. The result is that modern and safe government e-documents in document verification can significantly maintain transparency and increase trust in public services.

IMPLEMENTASI CONTENT-BASED FILTERING PADA APLIKASI RADAR ZAKAT DALAM MEREKOMENDASIKAN PREFERENSI MUSTAHIK Husni Teja Sukmana; Siti Atinah; Luh Kesuma Wardhani
JURNAL TEKNIK INFORMATIKA Vol 12, No 2 (2019): JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Zakat is one of the pillars of Islam which is always mentioned parallel to prayer. The problems that exist in zakat institutions in Indonesia are low level of trust in muzaki in zakat payments through official institutions and tend to distribute zakat directly to mustahik. Zakat can attract sufficient attention from Muslim intellectuals, especially in the fields of research related to the development of zakat management. However, the growing zakat information system does not make it easier for muzaki to choose mustahik preferences, even though choice recommendations of mustahik is needed to make it easier for muzaki to choose mustahik preferences. The researcher was interested in applying the concept of recommendation in the Zakat Radar application by using the content based filtering method to produce a mustahik recommendation system with the term frequency inverse document frquency (tf-idf) technique.. This system is built using the Java programming language and MySQL as a database. The mustahik recommendation system has been successfully implemented in the Radar Zakat application, which produces 5 mustahik recommendations based on the highest weighting of the similarity of mustahik criteria chosen by the user. Similarity of mustahik criteria is based on the query of mustahik criteria chosen by the user, 5 queries of mustahik criteria are mustahik income, residence, facilities, number of dependents, and mustahik employment status.

Rancang Bangun Aplikasi Informasi Nama Stasiun Kereta Jurusan Jakarta – Cirebon Berbasis Smartphone Android Rohadi Rohadi; Husni Teja Sukmana; Rayi Pradono Iswara
Jurnal Pseudocode Vol 1, No 2 (2014)
Publisher : Universitas Bengkulu

Diantara banyaknya jasa pelayanan masyarakat, adalah kendaraan umum seperti Kereta Api (KA) dan Kereta Rel Listrik (KRL) yang banyak sekali digunakan sebagai kendaraan alternatif dalam melakukan perjalanan, karena harga perjalanan yang terjangkau juga waktu perjalanan yang relatif stabil karena memiliki jalur khusus, meski keterlambatan waktu kadang terjadi tapi tingkatnya lebih rendah dibanding dengan angkutan umum seperti bus, mikrolet, atau angkot. Sarana yang ditawarkan oleh kereta Api (KA) dan Kereta Rel Listrik (KRL) adalah waktu yang stabil dan harga yang terjangkau karena terdapat kelas-kelas untuk jenis KA dan KRL yaitu kelas Ekonomi, Bisnis, Eksekutif. Dikarenakan jalur khusus KA dan KRL ini lebih banyak mengambil jalur yang jauh dari kawasan penduduk (pertimbangan akibat resiko kecelakaan) atau jalan umum yang besar ditambah dengan kecepatan KA atau KRL yang konstan mengakibatkan penumpang sulit mencari informasi tentang daerah atau lokasi yang tengah dilewati dan yang akan dituju. Sehingga penumpang kebingungan dimana harus turun, jika adapun informasi di stasiun tidak memadai dan kurang layak untuk sebuah kenyamanan informasi. Ada beberapa aplikasi yang sudah ada seperti Google Map. Aplikasi tersebut memang dapat melihat lokasi peta secara real time, akan tetapi aplikasi ini tidak dapat memberikan notifikasi menggunakan suara. Disini kami akan menggabungkan notifikasi agar penumpang dapat mengetahui dimana posisi kereta walaupun device dalam keadaan stand by, dengan memanfaatkan teknologi GPS sebagai penentu koordinat dari setiap stasiun singgah yang telah di tentukan.Kata kunci: Transportasi, Kereta Api (KA), Kereta Rel Listrik (KRL), Smartphone, Android, Trayek, Google Map, GPS

Analysis Of Warganet Comments On It Services In Mandiri Bank Using K-Nearest Neighbor (K-Nn) Algorithm Based On Itsm Criteria Febrian Wahyu Ramadhan; Husni Teja Sukmana; Lee Kyung Oh; Luh Kesuma Wardhani
ADI Journal on Recent Innovation Vol. 1 No. 1 (2019): September
Publisher : ADI Publisher

Sentiment analysis is a method for reviewing products or services to determine opinions or feelings about a product. The results of the analysis can be used by companies as evaluation materials and considerations to improve the products or services provided. This study aims to test the level of public sentiment on the quality of Bank Mandiri services that have received ISO 20000-1 with the application of sentiment analysis using the K-NN algorithm based on ITSM criteria. The initial classification in this study uses the lexicon method by detecting words included in sentiment words, the results of which are included as labels on training data and test data. Formation of the classification with the K-NN algorithm by taking into account the results of the training data indexing and weighting of the test data, with the value of k as the decision maker limit. The trial results of 10 scenarios show that the classification using the K-NN algorithm as a sentiment classification is 98% accuracy value of 50 test data to 600 training data, with 24% getting positive sentiment, 22% negative sentiment and 55% neutral sentiment, with f -measure 95.83%. while in testing 100 the test data obtained 79% accuracy value with 21% getting positive sentiment, 42% negative sentiment and 38% neutral with an f-measure value of 68.42%.

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