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All Journal JPS Unimus Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan
Linda Gandajaya
Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa
Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Physics Social Sciences Other

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Pengembangan mata kuliah industri kimia berkelanjutan dengan metode pembelajaran berbasis masalah Hans Kristianto; Yos Tri Atmodjo; Linda Gandajaya
JURNAL PENDIDIKAN SAINS (JPS) Vol 7, No 2 (2019): JURNAL PENDIDIKAN SAINS (JPS)
Publisher : Pendidikan Kimia Unimus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jps.7.2.2019.179-187

Abstract

In this paper we described preparation of new sustainability course that used problem based learning in its teaching learning activities. The new course was deemed necessary to prepare our future chemical engineers that could apply their knowledge in sustainability frameworks. This course is taught at 8th semester of curriculum thus it should accommodate the depth learning materials that integrate basic knowledge of chemical engineering and apply it in the context of sustainability. Problem based learning is considered appropriate to accommodate these needs. Furthermore, we measured the difference of students’ learning approach before and after participating 1 semester problem based learning session, using Study Process Questionnaires (SPQ). It was found that there was increase of deep approach with decrease of surface approach values. Positive feedbacks were also given by the students, as they could explore learning materials, team works, and other personal soft skills.
ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT PADA MODERN LAUNDRY CIREBON Roby Sentosa; Laura Lahindah; Linda Gandajaya
Bina Ekonomi Vol. 25 No. 1 (2021): Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (476.54 KB) | DOI: 10.26593/be.v25i1.5219.76-94

Abstract

Service Quality has a close relationship with customer satisfaction. Service quality provides an encouragement to customers to establish strong ties with the company. Customer satisfaction is created if customer’s needs or expectation can be met through the quality of services provided. The good or bad quality of the service depends on the ability of the service providers to consistently meet customer’s needs or expectation. The research was conducted on a business unit that offered services in the case of per-kilogram clothes washing, namely Modern Laundry. As a business unit that has a mature age, Modern Laundry must be able to know and make services that are needed and demanded by its customers. To be able to do it, a method is needed in this study. The method used in this study is QFD (Quality Function Deployment). The QFD method provides technical requirements by meeting the customer's voice with the company's voice. With the use of this method, companies are able to find out what is the customer's needs and demand, what services must be maintained, improved and eliminated. This study tested the validity and reliability so that the data used in this study were valid and reliable. The results of this study are there are several characteristics of customer needs and desires that must be prioritized by Moden Laundry. Not only these characteristics in this study the technical characteristics that need to be prioritized also by Modern Laundry.
Co-Authors Kristianto, Hans Laura Lahindah Roby Sentosa Yos Tri Atmodjo