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Evaluation Of Service Quality For Undergraduate Programs At Andalas University Putri, Nilda Tri; Broto Adi, Alexie Herryandhi; Fikri, Ryan Kamal
Jurnal Rekayasa Sistem Industri Vol 6, No 2 (2017): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (873.702 KB) | DOI: 10.26593/jrsi.v6i2.1915.129-142

Abstract

Total Quality Management is a philosophy and key to bring success in the industry for this era. Total Quality Management plays an important role in the management system and culture to create or produce a good products and service. Andalas University is one object of the application of Total Quality Management in the education sector. Research carried out aims to describe the service quality for undergraduate programs at the Andalas University. Based on the measurement of the service quality, obtained the information related to the level of student satisfaction each Departments and priority improvements to service variable. The study used a questionnaire with two instrument ratings. The instruments rating are an assessment of the level of service and service priority. The calculation for service quality used CSI (Customer Satisfaction Index) method. The recommendations for improve service quality used IPA (Importance Performance Analysis) Method. Based on research conducted, service quality Undergraduate Program at Andalas University can be categorized as low. It was based on the value of CSI located on the 4th lowest category, which is one of courses in Very Poor category, 9 courses in Poor category, 3 courses in the Cause for Concern category, and 1 course on Borderline category. While the dimensions of which are in the service of a general improvement priorities is the Tangible and Reliability dimension.
Evaluation Of Service Quality For Undergraduate Programs At Andalas University Nilda Tri Putri; Alexie Herryandhi Broto Adi; Ryan Kamal Fikri
Jurnal Rekayasa Sistem Industri Vol. 6 No. 2 (2017): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (873.702 KB) | DOI: 10.26593/jrsi.v6i2.1915.129-142

Abstract

Total Quality Management is a philosophy and key to bring success in the industry for this era. Total Quality Management plays an important role in the management system and culture to create or produce a good products and service. Andalas University is one object of the application of Total Quality Management in the education sector. Research carried out aims to describe the service quality for undergraduate programs at the Andalas University. Based on the measurement of the service quality, obtained the information related to the level of student satisfaction each Departments and priority improvements to service variable. The study used a questionnaire with two instrument ratings. The instruments rating are an assessment of the level of service and service priority. The calculation for service quality used CSI (Customer Satisfaction Index) method. The recommendations for improve service quality used IPA (Importance Performance Analysis) Method. Based on research conducted, service quality Undergraduate Program at Andalas University can be categorized as low. It was based on the value of CSI located on the 4th lowest category, which is one of courses in Very Poor category, 9 courses in Poor category, 3 courses in the Cause for Concern category, and 1 course on Borderline category. While the dimensions of which are in the service of a general improvement priorities is the Tangible and Reliability dimension.
Pengaruh Kualitas layanan Terhadap Kepuasan Mahasiswa dengan Moderasi Budaya Organisasi dan Reputasi Nilda Tri Putri; Budi Satria; Elita Amrina; Alfadhlani Alfadhlani
Jurnal Rekayasa Sistem Industri Vol. 10 No. 2 (2021): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (302.638 KB) | DOI: 10.26593/jrsi.v10i2.4200.121-130

Abstract

The purpose of this paper is to study the effects of service quality, organization culture and reputation on student satisfaction. This study uses 397 data collected from undergraduate students of Andalas University. The data is analyzed using structural equation modeling with SmartPLS 3.0, because of its ability to evaluate the measurement as well as the structural model. The results of this study show that service quality, organization culture and reputation significantly affect the student satisfaction. It is also found that service quality has the highest effect on student satisfaction, which means that increasing Andalas University service quality would significantly improve the satisfaction of its students. The results of this study also show that the organization culture nor reputation do not have moderating effect on the relationship between service quality and student satisfaction. This finding implies that organization culture nor reputation would not strengthen nor weaken the relationship between service quality and student satisfaction. Based on the findings, this study proposes several recommendations for University of Andalas to improve the satisfaction of its students.
The Effect of Service Quality on Customer Satisfaction by Moderation of Organizational Culture and Price in View of ISO/IEC 17025:2017 iswahyuningsih iswahyuningsih; Nilda Tri Putri; Elita Amrina; Alizar Hasan
Jurnal Rekayasa Sistem Industri Vol. 11 No. 1 (2022): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (491.004 KB) | DOI: 10.26593/jrsi.v11i1.5073.109-120

Abstract

Quality is an important thing to be discussed anywhere and anytime. Service quality is a determining factor in satisfying customers to achieve economic improvement. Based on previous research, it was found that there is a relationship between organizational culture and customer satisfaction. The quality culture in a laboratory organization reflects the overall organizational culture. This is in line with the ISO/IEC 17025:2017 which requires the application of a quality culture in a calibration laboratory. Price is also an element that needs to be analyzed to achieve customer satisfaction in a calibration laboratory. This study aims to analyze the effect of service quality on customer satisfaction by moderating organizational culture and prices in an ISO/IEC 17025:2017 accredited laboratory in the province of West Sumatra. The data was collected by distributing questionnaires to 93 respondents from government agencies and private companies in West Sumatra. Then, the data was processed using the method of Partial Least Square-Structural Equation Modeling (PLS-SEM). The results of this study indicate that service quality, organizational culture, and price have a positive and significant effect on customer satisfaction in a calibration laboratory. Moderation of organizational culture and price have no significant effect on the relationship of service quality to customer satisfaction in a calibration laboratory.
Analisis Penggunaan Alat dan Teknik Pengendalian Mutu dalam Penerapan Sistem Manajemen Mutu pada Perusahaan Karet Bersertifikat ISO 9001:2008 Nofriani Fajrah; Nilda Tri Putri
Jurnal Optimasi Sistem Industri Vol. 15 No. 2 (2016): Published in November 2016
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.59 KB) | DOI: 10.25077/josi.v15.n2.p203-216.2016

Abstract

The increasing competition in the global market and high consumer expectations for quality products, encourage companies to be able to produce quality products which meets international standards. One of the activities in improving quality that conform to product specifications is applying appropriate quality control system involving all aspects of the company that are integrated with the standard ISO 9001: 2008 as a guide. However, the rubber industry in West Sumatra still faces obstacles in the implementation of quality control techniques and tools of as experienced by ABC and XYZ. This study aimed to evaluate the application of quality control tools and techniques in the manufacturing company which is certified ISO 9001: 2008, ABC and XYZ. This research was conducted by calculating the value of DPMO (Defect Per Million Opportunities). Based on the results found that the two companies have different DPMO value. PT ABC obtained by 5,2σ sigma level from DPMO value of 94.33 for the types of defects whitespot and sigma level of 4,2σ of DPMO value of 3365.096 to defect type of metal, while the XYZ obtain sigma level of 5,3σ from DPMO value of 728.697 for the types of defects whitespot and sigma level of 4,8σ of DPMO value of 425.441 for the type of metal defects. From the analysis it can be concluded that the two companies have not been effective in applying the techniques and tools of quality control in accordance with the standards ISO 9001: 2008 in order to achieve continuous quality improvement. This is indicated by the key success factor of the implementation techniques and tools of quality control is not applied appropriately in achieving continuous quality improvement.
Usulan Aplikasi Metode Material Requirement Planning (MRP) dalam Perencanaan Kebutuhan Firebrick PT Semen Padang Fajar Aristiyanto; Nilda Tri Putri; Alexie Herryandie Bronto Adi
Jurnal Optimasi Sistem Industri Vol. 15 No. 2 (2016): Published in November 2016
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (687.046 KB) | DOI: 10.25077/josi.v15.n2.p217-226.2016

Abstract

The purpose of this article is to describe the results of research models firebrick requirements planning in PT Semen Padang with MRP method. Firebrick is one of the spare parts and essential in the production of operational PT Semen Padang as protective and insulating of shell kiln. This article describes the firebrick requirements planning at all kiln Indarung II / III, IV and V to meet the needs of 2017 up to 2018. One type of firebrick most widely used in PT Semen Padang is spinal firebrick. Spinal firebrick highly susceptible to hydration and moisture as the main component is MgO compound that is hygroscopic so susceptible to damage in the form of cracks firebrick. Based on the research that has been done, get MRP application design that can be used in planning the needs of firebrick PT Semen Padang to come. Plans need firebrick for compliance in 2017 to 2018 : (a) item 422 purchased through two phases in the 4th month of 12.711 pcs and in the 9th month of 24.909 pcs (b) item 622 purchased through two phases in the 4th month of 21.185 pcs and in the 9th  month of 41.515 pcs (c) item P22 purchased through two phases in the 4th month of 446 pcs and in the 9th month of 874 pcs (d) item P + 22 purchased through two phases in the 4th month of 446 pcs and in the 9th month of 874 pcs (e) item 425 purchased in the 8th month of 14.626 pcs (f) item 825 purchased in the 8th month of 20.600 pcs (g) P25 item purchased in the 8th  month of 412 pcs (h) P + 25 items purchased in the 8th month of 412 pcs.  
Perancangan Sistem Manajemen Mutu Terintegrasi di Baristand Industri Padang Yudo Purnomo; Nilda Tri Putri; Elita Amrina
Jurnal Optimasi Sistem Industri Vol. 16 No. 2 (2017): Published in October 2017
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.557 KB) | DOI: 10.25077/josi.v16.n2.p80-88.2017

Abstract

Baristand Industri Padang is an agency under control Ministry of Industry of Indonesia which it has a duty to serve the industries involving research activities, standardization and certification. To realize the programs, Baristand Industri Padang implemented a quality management system including ISO 9001, ISO/IEC 17025, ISO/IEC 17065, and KNAPPP 02. Nevertheless, it has been running separately. Therefore, quality of products not only proven by testing the final product, but also needed other evidence as a certificate that ensuring the quality of products. This research aims to design the Quality Management System for Baristand Industri Padang which it was implemented using life cycle methodology. Finding of this study revealed there was integration of ISO 9001, ISO/IEC 17025, ISO/IEC 17065, and KNAPPP 02 in the context of the structure of the process, documents, and organization. In the context of the structure of processes, it obtained four groups of primary process involving management, research and standardization, support, and improvement. Moreover, In terms of documentation, there was three levels of the document such as the document of strategic policy, quality guideline and procedures. While aspects of the organizational structure, the integration of quality management system required to develop the organizational structure that consist of Top Management, Technical Manager, Quality/Management Representative, Researcher and Administrative/Technical Staff. In addition, this study provided an integrated quality management information system including management of quality documents and quality records. Finally, the integrated quality management system and quality management information system has been designed to meet the expectations of the organization.
Ergonomic Evaluation on Chicken Feeder Tool at Egg-Laying Chicken Farm SME Nilda Tri Putri; Elita Amrina; Dicky Fatrias; Insannul Kamil; Nabila Humaida
Jurnal Optimasi Sistem Industri Vol. 20 No. 1 (2021): Published in May 2021
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (551.599 KB) | DOI: 10.25077/josi.v20.n1.p52-60.2021

Abstract

This research aims to evaluate the egg-laying chicken feeder that was designed at egg-laying chicken farm small and medium enterprise (SME). The main reason of this tool design was due to the worker’s complain of feeling pain during the feeding process. Evaluation was performed based on Nordic Body Map questionnaire result, physiological workload, and NIOSH lifting equation calculation. The observed work ranged from the feed filling in the basket until all feeds were distributed. The results showed that the %CVL was in the range of 18%-30% and the energy consumption of workers was in the range of 1.24-3.00 Kcal/minute. Thus, physiologically, the work activities carried out by the feed workers were categorized as very light workload. Meanwhile, evaluation using Lifting Index (LI) methods in the process of feeding showed the LI value ranged from 0.9-1, therefore this activity is safe to perform manually. Based on the prototype evaluation on the feeding aid, the process of feeding activities was more effective 1.5 times faster than the old tools. In addition, with the use of this new tool, the feeding process was easier to adjust the dose each time.
DETERMINATION OF THE CRITICAL INDICATORS OF RAOD PERFORMANCE FOR DISASTER EVACUATION ROUTE IN THE COASTAL AREA, PADANG CITY, INDONESIA Insannul Kamil; Difana Meilani; Nilda Tri Putri; Buang Alias; Mego Plamonia
International Conference on Coastal and Delta Areas Vol 1, No 2 (2015): the 2th International Conference on Coastal and Delta Areas
Publisher : International Conference on Coastal and Delta Areas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

It is the time for road infrastructure management system to switch the perspective of life plan-based management to another approach which is more efficient in terms of budgeting and can optimize road performance. The use of performance indicators has been recommended for this. This study aims to formulate the performance indicators for Performance Based Contracting (PBC) method widely used now now. These performance indicators are formulated for West Sumatera Province, designated as disaster zones. The integration of the three qualitative methods, namely the Delphi method, AHP and method of Natural Cut-off Point has succeeded in formulating indicators. Delphi method is used to identify indicators, while the AHP is used to prioritize the indicators and the last, the method of Natural Cut-off Point is used to select the critical indicators. A total of six critical indicators are identified, namely damage at the end of pavement, drainage, culverts, Potholes, width of pavement and cracking.Keywords: Indicators, road performance, critical, disaster and coastal area.
Analisis Konsentrasi PM2,5, CO, dan CO2, serta Laju Konsumsi Bahan Bakar Biopelet Sekam Padi dan Jerami pada Kompor Biomassa Fadjar Goembira; Debby Maurine Aristi; Defri Nofriadi; Nilda Tri Putri
Jurnal Ilmu Lingkungan Vol 19, No 2 (2021): Agustus 2021
Publisher : School of Postgraduate Studies, Diponegoro Univer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jil.19.2.201-210

Abstract

Penelitian ini dilakukan untuk menganalisis konsentrasi PM2.5, CO dan CO2 dalam ruangan ketika dilakukan penggunaan bahan bakar biopelet pada sebuah kompor biomassa, serta menghitung laju konsumsi bahan bakar tesebut. Pengujian menggunakan metode water boiling test (WBT) untuk mensimulasikan proses memasak yang terbagi ke dalam 3 fase, yaitu cold start (CS)/fase dingin, hot start (HS)/fase panas, dan simmering (SM)/fase mendidih. Biopelet dibuat dari limbah sekam dan jerami padi. Pengukuran PM2,5 dilakukan menggunakan low volume air sampler (LVS) yang dilengkapi dengan elutriator untuk memisahkan partikel berukuran di atas 2,5 mikron dan filter fiberglass untuk menangkap partikel berukuran kurang dari 2,5 mikron pada kecepatan aliran udara 3,5 liter per menit. Sedangkan pengukuran CO dan CO2 menggunakan Portable Air Quality Monitor. Didapatkan konsentrasi PM2,5 biopelet sekam padi pada fase CS, HS, dan SM berturut-turut 33,13,30,81, dan 24,76 μg/Nm3, sedangkan untuk biopelet jerami padi diperoleh 23,29, 29,98, dan 30,42 μg/Nm3.Terkait konsentrasi CO, pada ketiga fase berturut-turut untuk biopelet sekam padi yaitu 5,29, 5,14, dan 6,09 ppm, sedangkan untuk biopelet jerami padi didapatkan 6,13, 5,86, dan 5,67 ppm. Terakhir, pengukuran konsentrasi CO2 biopelet sekam padi yaitu 436,74, 451,71, dan 472,82 ppm, sedangkan pada biopelet jerami padi terukur 419,87, 417,93, dan 453,43 ppm, pada ketiga fase berturut-turut. Konsentrasi PM2,5, gas CO dan CO2 biopelet masih memenuhi baku mutu udara indoor sesuai dengan PERMENKES/1077/2011. Rasio CO/CO2 berada di bawah nilai 0,02 yang menunjukkan pembakaran bahan bakar biopelet menghasilkan karbon monoksida yang kecil sehingga terjadi pembakaran sempurna. Laju konsumsi bahan bakar biopelet lebih kecil dibandingkan jika digunakan biomassa yang belum diolah menjadi biopelet. ABSTRACTThis research was conducted to analyse indoor PM2.5, CO dan CO2 concentrations during the use of biopellet fuel in a biomass stove, and to calculate the fuel consumption rate. Water boiling test (WBT) was used to simulate cooking activities, which comprises of three phases, i.e., cold start (CS), hot start (HS), and simmering (SM). The biopellet was made from rice husk and straw wastes. PM2.5 were measured by using a low volume air sampler (LVAS) that was equipped with an elutriator to separate particulates with more than 2.5-micron size and a fiberglass filter to trap particulates with less than 2.5-micron size at air flow rate of 3.5 liter per minute. Meanwhile, a portable air quality monitor was used to measure CO dan CO2. It was found that PM2.5 concentrations for rice husk biopellet during CS, HS, and SM were, respectively, 33.13,30.81, and 24.76 μg/Nm3. While those for rice straw biopellet were 23.29, 29.98, and 30.42 μg/Nm3. Regarding CO concentrations during the three phases for rice husk biopellet were, respectively, 5.29, 5.14, and 6.09 ppm, whilst for the rice straw biopellet the concentrations were 6.13, 5.86, and 5.67 ppm. Lastly, the CO2 measurements for rice husk biopellet were 436.74, 451.71, and 472.82 ppm, while those for rice husk biopellet were 419.87, 417.93, and 453.43 ppm, during the three phases correspondingly. All PM2.5, CO and CO2 gas concentrations still met indoor air quality standard, in accordance with Minister of Health Regulation Number 1077/2011. Moreover, the CO/CO2 ratios were below 0.02, which indicates that the combustion of the biopellet fuels emited small amount of carbon monoxide, thus, perfect combustion were achieved. The biopellet fuel consumption rates were smaller than those of virgin biomasses that had not been converted into biopellet
Co-Authors Abdul Talib, Hayati Habibah Adi, Alexie Herryandie Bronto Adisty Luthfiah Adisty Luthfiah Adisty Luthfiah Afdhal Habibullah Afri Adnan Afrinaldi, Feri Agus Umar Ryadin Ahmad Ahmad Ahmad Syafruddin Ahmad Syafruddin Alexie Herryandhi Broto Adi Alexie Herryandie Alfadhlani Alizar Hasan Alqadri, Farid Alqifti, Tessa Alyani Rahma Putri Amrina, Elita Andriani Andriani Anggraini, Ika Novia Arif Kharisman Asmuliardi Muluk Ayu Bidiawati JR Azira Fitira Elsera Broto Adi, Alexie Herryandhi Buang Alias Budi Satria Dachriyanus Debby Maurine Aristi Defri Nofriadi Demi Ramadian Desriyenti, Desriyenti Desto Jumeno Devi Yulia Rahmi Dicky Fatrias Difana Meilani Elita Amrina Elsa Eka Putri Elsayed Ali Ismail Elvi Era Liesmayani Eri Wirdianto Fadjar Goembira Fajar Aristiyanto Fajar Aristiyanto Fajri Yusmar Fandy Triawan Fikri, Ryan Kamal Fitra Lestari Hafiz Rahman, Hafiz Hayati Habibah Abdul Talib Henmaidi Henmaidi Henny Yustisia Herawati, Afriyastuti Hilma Raimona Zadry Ikhwan Arief Ilham Septiadi Indah Kurnia Ramadhani Ismail, Elsayed Ali iswahyuningsih iswahyuningsih Iwan Vanany Jafril Tanjung, Jafril Jamaludin, Khairur Rijal Jonrinaldi Kamil, Insannul Khairul Ihwan, Khairul Khairur Rijal Jamaludin Kharisman, Arif Kristina, Dian Lestari Setiawati Linda Eka Putri Lona Delviari Lusi Susanti M Alif Arrahman M Alif Arrahman M. Alif Arrahman M. Alif Arrahman M. Rozaq M. Rozaq M. Rozaq, M. Rozaq M.Arif Rahman.S Arif Mego Plamonia Melani Putri Meuthia Meuthia Meuthia, Meuthia Muhammad Abdi Muhammad Erlangga Adi Nugraha Muhammad Erlangga Adi Nugraha Muhammad Kevin Nabila Humaida Nelvi Irawati Nevy Sandra Nofriani Fajrah, Nofriani Prima Fithri Prima Yane Putri Putra, Irwan Kartadi Putri, Alyani Rahma Qomarotun Nurlaila, Qomarotun Rahmahdian S, Rini Ratni Prima Lita Recha Sundari Refdilzon Yasra, Refdilzon reinny patrisina Rhima Suryani Rika Ampuh Hadiguna Rima Rofifah Putri Rima Semiarty Rizki, M. Rodiah, Yuli Ryadin, Agus Umar Ryan Kamal Fikri Sahria Sahria Saputra, Ikhsan Rapi Shari Mohd Yusof Suryat Handoko Sutanto, Agus Taufik Taufik Taufik Taufik Tengku Nurainun Vaulinne Basyir Viola Kiswara Wisnel Wisnel Yasra, Refdilzon Yesmizarti Muchtiar Yohanna Safari Yosritzal, Yosritzal Yudo Purnomo Yusof, Sha'ri Mohd Zakuan, Norhayati