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All Journal International Journal of Electrical and Computer Engineering International Journal of Social and Management Studies (IJOSMAS)
Ali Ameen
Lincoln University College
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Examining relationship between service quality, user satisfaction, and performance impact in the context of smart government in UAE Ali Ameen; Dawoud Al-Ali; Osama Isaac; Fathey Mohammed
International Journal of Electrical and Computer Engineering (IJECE) Vol 10, No 6: December 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.129 KB) | DOI: 10.11591/ijece.v10i6.pp6026-6033

Abstract

Governments attempt to use all forms of information technologies including Internet and mobile computing to be able to transform relationships with citizens. However, there is a clear gap between the indicator of the impact of technology innovation output and government’s vision in UAE (United Arab Emirates). In this regard, investigating the relationship between service quality, user satisfaction, and performance impact may help the government to mark its current progress and milestone achievement. This research proposed a model based on Delone & McLean IS success model by considering the research context. The modeling of structural equations via PLS (Partial least squares) regression was applied to evaluate the model within the context of public sector in the UAE. The data was collected from a sample of 147 employees in public organizations using a questionnaire. Results demonstrated that the quality of service has a significant effect on user satisfaction. In addition, quality of service and user satisfaction positively influences the staff performance. The outcome of this research helps to enhance the understanding of the impact of smart government applications.
Analysis Impact of Covid-19 Outbreak on Performance of Commercial Conventional Banks: Evidence from Indonesia Elmira Siska; Awadh Ahmed Mohammed Gamal; Ali Ameen; Mekar Meilisa Amalia
International Journal of Social and Management Studies Vol. 2 No. 6 (2021): December 2021
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.587 KB) | DOI: 10.5555/ijosmas.v2i6.76

Abstract

The banking industry serves a crucial role in the economy. Unpredictable conditions, such as the Covid-19 outbreak, have had a widespread effect on global health as well as banking. This study is to analyze the impact of the Covid-19 outbreak on solvency (CAR), profitability (ROA and NIM), and efficiency (OEOI), liquidity (LDR), and risk profile (NPL) of Commercial Conventional Banks in Indonesian. This study is a quantitative research with a descriptive approach. Secondary data from Indonesian Banking Statistics were used in this study. Data was collected 8 months before the pandemic Covid-19 (July 2019 - February 2020) and 8 months (April 2020 - November 2020) after the first case of Covid-19 was recorded in Indonesia on March 2, 2020. The finding of this study revealed that there was a significant difference in term of profitability, efficiency, liquidity, and credit risk of Commercial Conventional Banks before and after Covid 19. Meanwhile the level of solvency was not significantly different. However, the overall performance of Commercial Conventional Banks remains at a healthy level. As the pandemic is ongoing and continues to affect on the economy, our suggestion that banking resilience should be strictly monitored in the coming years.
Co-Authors Awadh Ahmed Mohammed Gamal Dawoud Al-Ali Elmira Siska Fathey Mohammed Mekar Meilisa Amalia Osama Isaac