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All Journal Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Ekonomi JURNAL ILMIAH AKUNTANSI DAN MANAJEMEN Jurnal Ekonomi dan Manajemen (JEKMA) Optimal: Jurnal Ekonomi dan Manajemen Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Riset Manajemen dan Ekonomi Jurnal Riset dan Inovasi Manajemen Jurnal Ilmiah Ekonomi dan Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi Journal Economic Excellence Ibnu Sina Jurnal Riset Ilmiah Jurnal Ekonomi, Akuntansi dan Perpajakan
Agus Dharmanto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ANALISIS KEPUASAN PELANGGAN TERHADAP FASILITAS PELAYANAN PUBLIK PADA PENGGUNA COMMUTER LINE PT. KERETA COMMUTER INDONESIA DI JAKARTA Agus Dharmanto; Novita Wahyu Setyowati; Dewi Sri Woelandari
Jurnal Ilmiah Akuntansi dan Manajemen Vol 17 No 1 (2021): JURNAL ILMIAH AKUNTANSI DAN MANAJEMEN
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (527.389 KB) | DOI: 10.31599/jiam.v17i1.547

Abstract

Kegiatan angkutan umum berkembang demikian pesatnya, sehingga setiap usaha angkutan umum salah satunya angkutan umum kereta api melakukan perenovasian  dan peningkatan pelayanan dari segala aspek. Dalam strategi pemasaran, untuk meningkatkan penjualan faktor penting yang perlu diperhatikan adalah tingkat kepuasan pelanggan. Monitoring kepuasan pelanggan yang dilakukan dengan baik merupakan bahan untuk melakukan evaluasi yang dapat dipertanggung jawabkan untuk pengambilan keputusan terkait peningkatan layanan kereta api, pemenuhan proses pelayanan yang dibutuhkan pelanggan, dan perbaikan proses pelayanan kepada pelanggan. Tujuan penelitian ini untuk melihat sejauhmana fasilitas pelayanan publik dipengaruhi oleh kualitas pelayanan pada pengguna commuter line. Selain itu juga untuk melihat seberapa besar fasilitas pelayanan publik dipengaruhi kualitas pelayanan pada pengguna commuter line. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan menggunakan software SPSS 21.0. Dalam penelitian ditemukan bahwa pelayanan publik berpengaruh positif signifikan pada kepuasan pelanggan pengguna kereta commuter line, dimana semakin tinggi pelayanan publik yang diberikan kereta commuter line, maka kepuasan pelanggan akan semakin tinggi. Standar pelayanan publik kereta api berpengaruh positif signifikan pada kepuasan pelanggan pengguna kereta commuter line.
Pengaruh Stres Kerja Terhadap Produktivitas Kerja Melalui Motivasi : (Studi Kasus Pada Pedagang Grosir di Mall X) Nabila Salsabila; Supardi Supardi; Agus Dharmanto
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 2 (2024): APRIL: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i2.1612

Abstract

This research is aimed at measuring the direct and indirect effects of work stress on work productivity through motivation. This research implements quantitative research with the subject of wholesale traders who work at Mall The sequence used in this analysis is hypothesis testing using SPSS version 26 statistical tools. The results of the research state that the work stress variable partially influences work productivity with a calculated t value of 6,403 > 1.98217, work stress partially influences motivation with a calculated t value of 8,557 > 1.98217, motivation partially influences work productivity with a t value calculated 5,875 > 1.98217, and the indirect influence of work stress on work productivity through motivation has an influence with a total influence value greater than the direct influence value of 0.838 > 0.525.
Pengaruh Kepemimpinan terhadap Kinerja Karyawan Melalui Disiplin Kerja pada PT. Sebastian Jaya Metal Putri Rahayu Permata Islami; Supardi Supardi; Agus Dharmanto
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 2 (2024): APRIL: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i2.1625

Abstract

The study aims to determine the effect of leadership on employee performance through work discipline significantly on employee performance at PT.Sebastian Jaya Metal. The approach used in this research is a quantitative approach, the sample of this study amounted to 100 employees. Data collection techniques used with questionnaire, observation and interview methods. Data analysis technique in this study uses descriptive analysis test, instrument test and hypothesis test, the result of this study indicate that leadership has a significant effect on work discipline, work discipline is significant to employee performance, leadership has a significant effect on employee performance and work discipline can mediate leadership to employee performance at PT Sebastian Jaya Metal.
Pengaruh Kedisiplinan Terhadap Kinerja Karyawan Melalui Kompensasi Pada Koperasi Karyawan PT. Kawasan Berikat Nusantara (Persero) Diana Noviyanti; Supardi Supardi; Agus Dharmanto
Jurnal Penelitian Ekonomi Manajemen dan Bisnis Vol. 3 No. 2 (2024): Mei : Jurnal Penelitian Ekonomi Manajemen dan Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jekombis.v3i2.3477

Abstract

This research aims to find out whether discipline has an effect on employee performance through compensation. The method used in this research is a quantitative method. The population in this study were all employees at the PT Employee Cooperative. Archipelago Bonded Zone (Persero). Determining the sample in this study used a saturated sampling technique, namely the entire population was sampled, amounting to 100 employees. Data were analyzed using SPSS 25. The methods used were validity test, reliability test, normality test, t test, and path analysis test. The research results show that discipline has an influence on compensation, compensation has an influence on employee performance, discipline has an influence on employee performance. The results of the path analysis test are Discipline on Employee Performance through Compensation at the PT Employee Cooperative. Archipelago Bonded Zone (Persero)
Pengaruh Budaya Organisasi terhadap Kinerja Karyawan Melalui Motivasi pada PT Logistik Palletindo Group Maysaroh Maysaroh; Supardi Supardi; Agus Dharmanto
Jurnal Penelitian Ekonomi Manajemen dan Bisnis Vol. 3 No. 4 (2024): November : Jurnal Penelitian Ekonomi Manajemen dan Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jekombis.v3i4.4111

Abstract

This study aims to measure the direct effect and indirect effect of organizational culture on employee performance through motivation. This study uses quantitative research methods with the subject of PT Logistics Palletindo Group employees. The population in this study were 57 employees and the sample size was 57 respondents using the saturated sampling technique formula. The design used in this study is hypothesis testing using the statistical tool SPSS version 26. The results showed that organizational culture affects employee performance with a t value of 3.416> 2.00404, organizational culture affects motivation with a t value of 3.664> 2.00404, motivation affects employee performance with a t value of 11.814> 2.00404, and the indirect effect of organizational culture on employee performance through motivation has a significant effect with a total effect value greater than the direct effect of 0.375> 0.793.
Pengaruh Work Life Balance dan Stres Kerja terhadap Kinerja Karyawan Generasi Z: (Studi pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Bhayangkara Jakarta Raya Angkatan 2020) Shinta Ramadhani Berliana Nasution; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4043

Abstract

The purpose of this study is to determine the Influence of Work-Life Balance and Work Stress on the Performance of Generation Z Employees (Study of students from the Faculty of Economics and Business Bhayangkara Jakarta Raya University Class of 2020). The method used in this study is a quantitative method with a type of survey method. The number of samples used in this study uses the calculation of the slovin formula as many as 100 respondents. The data processing tool used in this study is using SPSS software version 27. The results in this study show that the work-life balance variable partially has a significant effect on employee performance, the work stress variable partially has a significant effect on employee performance. The results in this study show that the variables of work life balance and work stress simultaneously have a significant effect on employee performance.
Pengaruh Kompensasi Finansial dan Kepuasan Kerja terhadap Kinerja Karyawan pada Toko Garden Textile Jakarta Alvanesya Pramudita; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4044

Abstract

The Influence of Financial Compensation and Job Satisfaction on the Performance of Garden Textile Store Employees in Jakarta. This research aims to determine the influence of Financial Compensation and Job Satisfaction on Employee Performance at the Garden Textile Store in Jakarta. The object of this research is the Garden Textile Store, Jakarta. This research uses a quantitative approach with multiple linear regression analysis, to test and prove the research hypothesis using the SPSS version 26 application. The sampling technique in this research uses a saturated sampling technique. The sample in this research was all 40 employees of the Garden Textile Store in Jakarta. Based on the research results, it shows that the financial compensation variable has a partially significant effect on the performance of the employees of the Garden Textile Store, Jakarta, the job satisfaction variable has a partially significant effect on the performance of the employees of the Garden Textile Store, Jakarta. The research results also show that the variables of financial compensation and job satisfaction simultaneously have a significant effect on employee performance at the Garden Textile Store in Jakarta
Pengaruh Gaya Kepemimpinan dan Motivasi terhadap Disiplin Kerja Pegawai pada Kantor Kecamatan Babelan Visi Khumairah Madani; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4046

Abstract

This study was conducted to determine the effect of leadership style and motivation on employee discipline at the Babelan District office. The type of research used in this research is quantitative research. The sampling technique used a non-probability sampling technique with a saturated sample method through a questionnaire made through a questionnaire/questionnaire with the criteria of all employees of the Babelan District office totaling 52 employees. The data analysis method uses multiple linear regression. The results of this study indicate that Leadership style affects employee work discipline at the Babelan sub-district office, motivation affects employee work discipline at the Babelan sub-district office and Leadership style and motivation simultaneously or jointly affect employee work discipline at the Babelan sub-district office
Pengaruh Disiplin Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Corintek Inti Sejahtera Kota Bekasi Angelina Simorangkir; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4061

Abstract

This research aims to determine the influence of work discipline and work environment on employee performance at PT. Corintek Inti Sejahtera Bekasi City. The type of research used in this research is quantitative research. The sampling technique used a saturated sampling technique through a questionnaire created via Google Form with the criteria of all 84 employees PT. Corintek Inti Sejahtera Bekasi City. The data analysis method uses multiple linear regression. The data was processed using IBM SPSS Statistics 23. The results of this study show that (1) Work discipline has a significant effect on employee performance at the PT. Corintek Inti Sejahtera Bekasi City, (2) The work environment has a significant effect on employee performance at the PT. Corintek Inti Sejahtera Bekasi City and (3) Work Discipline and Work Environment simultaneously influence employee performance at the PT. Corintek Inti Sejahtera Bekasi City.
Pengaruh Gaya Kepemimpinan terhadap Kinerja Karyawan melalui Disiplin Kerja pada PT. Padma Soode Indonesia Salma Putri; Supardi Supardi; Agus Dharmanto
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 4 No. 3 (2024): September: Jurnal Ekonomi dan Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v4i3.4050

Abstract

This research aims to analyze leadership style on employee performance through work discipline at PT. Padma Soode Indonesia. With three variables, namely leadership style as the independent variable (X), employee performance as the mediating variable (Z), and finally work discipline as the commitment variable (Y). This form of research examines quantitatively with primary and secondary data used in this investigation. Direct observation, interviews, and questionnaires were used to collect primary data. The author uses library data from documentation, reference books and research journals as secondary data. Processing of data that is ready to be obtained must be carried out using the SPSS version 26 program. This research stage includes a planning stage, an implementation stage, and a writing stage. The population of this study was 300 employees (respondents) in the stamping division, who used simple random sampling techniques to take samples from the existing population by means of simple random sampling, which can be done using a lottery model, namely all members of the population are given serial numbers, Then random numbers were taken with the number of numbers taken, according to the expected sample size and using the Slovin formula, the population was 171 employees (respondents). The results of this research show that leadership style influences employee performance in a statistically tested manner. Leadership style's influence on work discipline has not been statistically tested. Work discipline has a statistically proven effect on employee performance. Leadership style influences employee performance through statistically proven work discipline. Apart from that, the results of this research for the leadership style variable, advice that can be given is that leaders must communicate frequently with their subordinates in order to build trust and relationships, increase involvement and productivity, and generate feedback and ideas. For the work discipline variable, the advice that can be given is that employees must communicate with all team members in order to increase collaboration and cooperation, increase collaboration and cooperation, increase coordination and efficiency, build strong relationships. For employee performance variables, suggestions that can be given are that employees must meet the given deadlines in order to increase efficiency and productivity, build trust and credibility, improve the quality of work, support the achievement of goals.
Co-Authors Ahmad Faisal Alvanesya Pramudita Angelina Simorangkir Arief Subagio Aulia Indah Mutiara Cecep Pahrudin Dewi Sri Woelandari Dewi Sri Woelandari Diana Noviyanti Dyah Pratiwi Ernita Shafa Nur Fadhilah Fairly Maulana Andhito Putra Ferawaty Puspitorini Handayani, Milda Lily Yuntina Lisa Ameliya Maysaroh Maysaroh Muhammad Fico Firdaus Nabila Salsabila NITA KOMALA DEWI Novita Wahyu Setyowati Putri Rahayu Permata Islami Rahmaliya Pratiwi Ridwan Fadhilah Rizqia Naurah Zulfahra Salma Putri Shinta Ramadhani Berliana Nasution Subehana Rachman Supardi Supardi Supardi Supardi Supardi Tahir Visi Khumairah Madani Wijayanti, Murti Woelandari Pantjolo Giningroem, Dewi Sri Zain Wahyu Ramadhan Zaqiyah Nur Afifah