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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Ners
Kusniati, Kusniati
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Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing

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FAKTOR-FAKTOR YANG MEMENGARUHI LOYALITAS NASABAH PADA BPR ARTHA PRIMA PERKASA DI KOTA BATAM Kusniati, Kusniati; Saputra, Asron
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 8, No 3 (2020): JE VOL 8 NO 3 (2020)
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1111.897 KB) | DOI: 10.35794/emba.v8i3.29519

Abstract

Bank Perkreditan Rakyat (BPR) is a financial establishment that aims to provide services to its customers. In this case, the quality of services provided by BPR Artha Prima Perkasa to customers is stiII reIativeIy Iow, causing the level of customer loyalty to be low. Customer satisfaction is also one of the factors that causes the levei of customer loyalty to be low. In this study aims to determine the effect of service quality and customer satisfaction on customer loyalty and also aims to increase customer loyalty. This study uses BPR Artha Prima Perkasa customers as respondents in filling out the questionnaire as many as 170 customers. The tests used in this research are data quality test, classic assumption test, influence test and hypothesis test. From the results of this study found the influence of service quality on customer Ioyalty is a significant effect where the significant value is 0,001 < 0,05 and thitung is greater than ttable (3,245 > 1,653), the effect of customer satisfaction on customer loyalty also has a significant effect where the significant value is 0,000 < 0, 05 and thitung is greater than table (3,742 > 1,653) and simultaneously service quality and customer satisfaction significantly influence customer Ioyalty where the significance value is 0,000 < 0,05 and fhitung is greater than ftabel (23,982> 3.05). While the value of R2 is 22,3% this study is influenced by variables of service quality and customer satisfaction, while the remaining 77,7% is influenced by other variables not examined in this study. Keywords: Customer loyalty; Customer Satisfaction; Service Quality.
Hubungan Pola Makan Terhadap Kejadian Anemia Pada Ibu Hamil di PKMS Curugbitung Tahun 2024 Jamilah, Jamilah; Kusniati, Kusniati
Jurnal Ners Vol. 9 No. 2 (2025): APRIL 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i2.42271

Abstract

Anemic conditions during pregnancy are common and can put both mother and baby at risk if not managed properly. One of the leading causes is malnutrition. This research aims to analyze the relationship between maternal nutritional status and the occurrence of anemia in pregnant women who visited Curug Bitung Community Health Center, Lebak Regency in 2024. This research uses convenience sampling method. Information is collected through questionnaires and analyzed using Chi-square test. The results of the study show that out of 85 respondents, 59 people (69.4%) were diagnosed with anemia, while 60 pregnant women (70.6%) faced malnutrition. Statistical analysis shows a significant relationship between maternal age, income and nutritional status with the incidence of anemia (p value <0.05). However, no significant association was found between gestational age and number of pregnancies with the prevalence of anemia (p 0.05). Based on the results of this study, malnutrition is a contributing factor to anemia among pregnant women in Curug Bitung Community Health Center. Therefore, education on healthy eating and nutritional recovery is very important to reduce the risk of anemia during pregnancy.
Co-Authors Jamilah Jamilah Saputra, Asron