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KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN PADA HOTEL SWISSBELL AMBON Picauly, Victry Erlitha; Sahusilawane, Stevie; Rehatta, Geradin; Anmama, Yuliati
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol 4, No 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v4n1.p1-12

This study aims to determine the effect of physical evidence, reliability, responsiveness, assurance, and attention to tourist satisfaction partially and simultaneously. The research method used in this research is explanatory research. Analysis of the data used is multiple regression processed using SPSS. The study population was all visitors who stayed at Swissbell Hotel in July 2017. The sample of this study was taken using a purposive sampling method to obtain a sample of 50 tourists. The results showed that in partial testing physical evidence, reliability, responsiveness, assurance, and attention had a positive effect on tourist satisfaction. Simultaneously physical evidence, reliability, responsiveness, assurance, and attention affect tourist satisfaction.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Wisatawan pada Swiss-Belhotel Ambon Rehatta, Geradin
Jurnal Ilmiah Aset Vol 20 No 2 (2018): Jurnal ASET Volume 20 No 2
Publisher : STIE Widya Manggala

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study aims to determine the effect of tangible, reliability, responsiveness, assurance, and emphaty to tourist satisfaction. The research method used in this research is explanatory research. Analysis of the data used is multiple regression. The population of this study were all visitors who stayed at the Swiss-belhotel Ambon in July 2017. The sample of this study was taken using purposive sampling method to obtain a sample of 50 tourists. The results showed that in the partial test of tangible, reliability, responsiveness, assurance, and emphaty had a positive effect on tourist satisfaction.

KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN PADA HOTEL SWISSBELL AMBON Picauly, Victry Erlitha; Sahusilawane, Stevie; Rehatta, Geradin; Anmama, Yuliati
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol 4, No 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v4n1.p1-12

This study aims to determine the effect of physical evidence, reliability, responsiveness, assurance, and attention to tourist satisfaction partially and simultaneously. The research method used in this research is explanatory research. Analysis of the data used is multiple regression processed using SPSS. The study population was all visitors who stayed at Swissbell Hotel in July 2017. The sample of this study was taken using a purposive sampling method to obtain a sample of 50 tourists. The results showed that in partial testing physical evidence, reliability, responsiveness, assurance, and attention had a positive effect on tourist satisfaction. Simultaneously physical evidence, reliability, responsiveness, assurance, and attention affect tourist satisfaction.

Analysis of the Village Fund Allocation Management Cycle in Elpaputih Village, Elpaputih District, West Seram Regency Rumamina, Carlos; Papilaya, Josep; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 16 No 2 (2023): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp16iss2pp174-182

Penelitian ini bertujuan untuk mengetahui bagaimana cara pengelolaan keuangan desa berupa Alokasi Dana Desa (ADD) apakah sesuai dengan Siklus Pengelolaan Keuangan berdasarkan Peraturan Menteri Dalam Negeri Nomor 113 Tahun 2014. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian deskriptif dalam pendekatan kualitatif, Subjek dalam penelitian ini adalah staf pemerintahan Desa Elpaputih dan Masyarakat Desa Elpaputih yang terlibat dalam pembangunan desa. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah wawancara dan dokumentasi. Hasil dari penelitian ini menunjukkan bahwa Desa Elpaputih merupakan desa yang dalam pengelolaan keuangan desa atau Pengelolaan Alokasi Dana Desa (ADD) cukup sesuai dengan Peraturan Menteri Dalam Negeri Nomor 113 Tahun 2014 terkait Perencanaan, Pelaksanaan, Penatausahaaan, Pelaporan, dan sampai kepada Pertanggungjawaban karena siklus pengelolaan Keuangan berdasarkan PERMENDAGRI nomor 113 Tahun 2014 merupakan acuan bagi pemerintah Desa Elpaputih dalam pengelolaan keuangan desa atau pengelolaan alokasi dana desa.

The Influence of Service Quality on Customer Satisfaction (A Study on J&T Express in the Rumah Tiga Village Community) Lefteuw, Rosalina; Rehatta, Geradin; Wairisal, Paulus Liberthy
JENDELA PENGETAHUAN Vol 17 No 1 (2024): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp17iss1pp1-10

This study aims to investigate the influence of service quality on consumer satisfaction, particularly in the context of services provided by J&T Express. The research employs a quantitative approach and survey method, collecting data through questionnaires distributed to consumers who use J&T Express delivery services. The service quality variables evaluated include tangibles, reliability, responsiveness, assurance, and empathy, while consumer satisfaction encompasses expectation alignment, repurchase intention, and willingness to recommend. The population for this study consists of the residents of Rumah Tiga village, with samples selected through purposive sampling. The results of this study indicate that the service quality of J&T Express significantly impacts consumer satisfaction. Aspects such as tangibles, reliability, responsiveness, assurance, and empathy positively contribute to consumer satisfaction, including expectation alignment, repurchase intention, and willingness to recommend.

The Influence of Consumer Trust and Service Quality on Purchase Decisions on the Shopee E-Commerce Application Dahe, Zalma; Rehatta, Geradin; Sinay, Francisca Riconita
JENDELA PENGETAHUAN Vol 17 No 1 (2024): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp17iss1pp11-21

This study examines the influence of consumer trust and service quality on purchase decisions in the context of the Shopee e-commerce application. The research employs a quantitative analysis method by surveying Shopee e-commerce application users to collect data through questionnaires. The consumer trust variables evaluated include trust in transaction security, product reliability, and Shopee's reputation. Meanwhile, the service quality variables involve responsiveness, delivery reliability, ease of application use, and product quality. The study results indicate that consumer trust and service quality significantly impact purchase decisions on the Shopee e-commerce application. Consumer trust in transaction security, product reliability, and Shopee's reputation positively influence purchase decisions.

Development Strategy for Asol Water Tourism in Oma Village, Haruku Island, Central Maluku Siahaya, Marizol; Wairisal, Paulus Liberthy; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 17 No 1 (2024): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp17iss1pp138-150

This study explores the entrepreneurial potential of students in the Faculty of Education at Pattimura University, particularly in the Department of Social Sciences. Data were collected through the distribution of questionnaires to 99 students, considering their academic year, gender, and department/program of study. Descriptive statistical analysis provided an empirical overview of students' entrepreneurial potential. The research findings indicate that students' entrepreneurial potential significantly influences entrepreneurship skills development. The analysis of questionnaire scores was conducted using a weighted average based on relative load factors. The implications of this research suggest that enhancing and developing students' entrepreneurial potential can contribute positively to the operational aspects and success of student entrepreneurship. Students with entrepreneurial characteristics are expected to possess competencies that support the creation of business plans.

The Influence of Marketing Mix on Consumer Purchasing Decisions at Nita Mandiri Clothing Store, Ambon City Nudin, Randi; Louhenapessy, William George M; Rehatta, Geradin
JENDELA PENGETAHUAN Vol 18 No 1 (2025): JENDELA PENGETAHUAN
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jp18iss1pp10-23

This study aims to analyze the effect of the marketing mix (product, price, promotion, and place) on consumer purchasing decisions at Nita Mandiri Clothing Store in Ambon City. This research uses a quantitative approach with the Simple Random Sampling technique, involving 97 respondents. Data were collected through questionnaires designed on a Likert scale and analyzed using SPSS 25 for validity, reliability, multiple linear regression, as well as t-test and F-test. The results show that price and place variables have a positive and significant effect on purchasing decisions, while product and promotion variables do not have a significant effect. Simultaneously, the four independent variables (product, price, promotion, and place) significantly influence consumer purchasing decisions. Therefore, optimizing competitive pricing strategies and strategic locations is essential to enhance purchasing decisions at Nita Mandiri Clothing Store. This study provides recommendations for store owners to improve promotion strategies and product innovation to attract more consumers

The Influence of Tourism Facilities on Tourist Visits to Lake Tapala, Hatunuru Village, East Taniwel District, West Seram Regency Lumapelemey, Indri; Papilaya, Josef; Rehatta, Geradin
Jurnal Pendidikan Geografi Unpatti Vol 3 No 1 (2024)
Publisher : Program Studi Pendidikan Geografi FKIP Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/jpguvol3iss1pp108-119

This study discusses the influence of tourism facilities on tourist visits to Lake Tapala, West Seram Regency. This study uses a quantitative descriptive approach with a population of all Lake Tapala and Hatunuru Village visitors. A sample of 35 respondents was selected using purposive sampling. Data collection methods include observation, questionnaires, interviews, and documentation. The dependent variable is Tourist Visits (Y), while the independent variable is Tourist Facilities (X), measured using a Likert scale. The analysis results show a significant relationship between tourist facilities and the number of tourist visits. The positive regression coefficient indicates that improving facilities will increase tourist visits to marketing theory, which states that adequate facilities increase tourist satisfaction. Investment and development of tourist facilities at Lake Chapala are expected to increase the destination's attractiveness and contribute to local economic growth and sustainable tourism development. Recommendations for local governments and destination managers are to continue to improve tourist facilities to support tourism growth. Promotion efforts are also needed through social media and information technology to increase the visibility and attractiveness of the destination.

PENGARUH TATA LETAK PRODUK TERHADAP KEPUTUSAN PEMBELIAN PADA MINIMARKET ALFAMIDI DEPOK LIMA DESA POKA KECEMATAN KOTA AMBON Facey, Rumi; Rehatta, Geradin; Sinay, Francisca R.
Jurnal Media Ekonomi (JURMEK) Vol 29 No 2 (2024): Jurnal Media Ekonomi (JURMEK) Agustus
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jurmek.v29i2.2353

Penelitian ini bertujuan untuk mengkaji pengaruh tata letak produk terhadap keputusan pembelian konsumen di Minimarket Alfamidi, Desa Poka, Ambon. Penelitian ini menekankan pentingnya pengaturan produk yang strategis dan terorganisir dalam meningkatkan pengalaman belanja dan efisiensi pengambilan keputusan. Pengumpulan data dilakukan melalui survei dengan menggunakan kuesioner tertutup yang dibagikan kepada 50 responden. Data yang diperoleh kemudian dianalisis menggunakan metode regresi linear sederhana untuk melihat hubungan antara tata letak produk dan keputusan pembelian konsumen. Hasil analisis menunjukkan bahwa tata letak produk berpengaruh signifikan terhadap keputusan pembelian konsumen, di mana tata letak produk menjelaskan 34,3% variasi dalam keputusan pembelian. Tata letak yang lebih baik memudahkan konsumen dalam mencari produk, meningkatkan kenyamanan berbelanja, serta mendorong loyalitas konsumen. Penelitian ini memberikan wawasan praktis bagi pengelola minimarket dan ritel lainnya tentang pentingnya merancang tata letak produk yang efektif untuk meningkatkan penjualan. Selain itu, penelitian ini juga berkontribusi dalam literatur tentang perilaku konsumen dan strategi ritel, khususnya dalam konteks minimarket.

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