E-government - Statistics & Facts

E-government (or electronic government) refers to the use of information and communication technology for government services and functions. It involves a wide range of digital interactions between governments and their citizens, world leaders, businesses, and international organizations. Due to the ever-increasing number of internet users and the continuous global uptick in online usage, this technology-driven form of governance has become almost indispensable in recent years: All around the world, governments are establishing online presences, launching digital services, and embracing e-government as part of the digital transformation of everyday life.

World e-government leader based on E-Government Development Index (EGDI)
Denmark

Global region with the highest E-Government Development Index (EGDI) rating
Europe

Global region with the lowest E-Government Development Index (EGDI) rating
Africa

Editor’s Picks
Editor’s Picks
Current statistics on this topic

Use

E-Government Development Index (EGDI) 2024, by country

Cyber Crime & Security

Leading countries based on global cyber security ranking (GCI) 2020

Use

E-Government Development Index (EGDI) 2024, by region

E-government usage

E-Government Development Index (EGDI) 2024, by country
E-Government Development Index (EGDI) 2024, by country
World e-government leaders based on E-Government Development Index (EGDI) in 2024 (index rating)
Global E-Government Development Index (EGDI) distribution 2014-2024
Global E-Government Development Index (EGDI) distribution 2014-2024
Distribution of countries grouped by E-Government Development Index (EGDI) from 2014 to 2024
E-Government Development Index (EGDI) 2024, by region
E-Government Development Index (EGDI) 2024, by region
E-Government Development Index (EGDI) of global regions in 2024 (index rating)
U.S. customer satisfaction with e-government services 2020
U.S. customer satisfaction with e-government services 2020
Overall U.S. customer satisfaction with e-government sites as of 1st half 2020 (index score)
U.S. customer satisfaction e-government service websites 2020
U.S. customer satisfaction e-government service websites 2020
U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score)
U.S. customer satisfaction with mobile e-government services 2020
U.S. customer satisfaction with mobile e-government services 2020
Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2020 (index score)

Online content and services

Transactional e-government service offerings 2014-2024
Transactional e-government service offerings 2014-2024
Transactional online services offered by national websites worldwide from 2014 to 2024
Transactional e-government service offerings 2018, by sector
Transactional e-government service offerings 2018, by sector
Types of transactional online services offered by national websites worldwide as of 2018, by sector
E-government: availability of mobile services worldwide 2014-2024, by sector
E-government: availability of mobile services worldwide 2014-2024, by sector
Percentage of countries offering mobile apps or SMS for public information updates from 2014 to 2024, by sector
E-government services for women and youth 2018, by region
E-government services for women and youth 2018, by region
Availability of online services for women and youth in 2018, by region
Government online engagement tool usage 2018, by region
Government online engagement tool usage 2018, by region
Number of countries utilizing online engagement tools in 2018, by region
Global open government data availability 2020
Global open government data availability 2020
Share of countries with associated features of open government data (OGD) portals in 2020

Social media

Social media: most used platforms by UN member states 2018
Social media: most used platforms by UN member states 2018
Most popular social media platforms used by UN member states in May 2018
World leaders with the most Twitter followers 2020
World leaders with the most Twitter followers 2020
World leaders with the most Twitter followers as of June 2020
World leaders with the most mutual Twitter connections 2020
World leaders with the most mutual Twitter connections 2020
World leaders and foreign ministries with the most mutual Twitter connections as of June 2020
World leaders with highest Twitter reply rates 2020
World leaders with highest Twitter reply rates 2020
Most conversational world leaders having highest reply rates on Twitter as of June 2020
National legislators who use Twitter in anglophone countries 2019
National legislators who use Twitter in anglophone countries 2019
Twitter activity of national-level legislators in select English-language countries between January and June 2019
Tweeting frequency of national legislators in anglophone countries 2019
Tweeting frequency of national legislators in anglophone countries 2019
Average Twitter posting frequency of national legislators in select English-language countries between January and June 2019
Twitter engagement of national legislators in anglophone countries 2019
Twitter engagement of national legislators in anglophone countries 2019
Average Twitter engagement of national legislators in select English-language countries between January and June 2019
Percentage of U.S. Congress members who posted on social media accounts 2020
Percentage of U.S. Congress members who posted on social media accounts 2020
Percentage of U.S. Congress members who posted on official social media accounts in 2020
Total number of posts per platform by U.S. Congress members 2021
Total number of posts per platform by U.S. Congress members 2021
Total number of social media posts by members of the U.S. Congress in 2021, by platform

National cybersecurity

Leading countries based on global cyber security ranking (GCI) 2020
Leading countries based on global cyber security ranking (GCI) 2020
Countries with the highest commitment to cyber security based on the Global Cybersecurity Index (GCI) in 2020
Share of countries with cyber security legislation 2018
Share of countries with cyber security legislation 2018
Share of countries with cyber security legislation in 2018
Share of countries with government cyber security training 2018
Share of countries with government cyber security training 2018
Share of countries with cyber security training for law enforcement officers, judicial, and other legal actors in 2018
Share of countries with national CIRT 2018
Share of countries with national CIRT 2018
Share of countries with national computer incident response teams in 2018
Share of countries metrics measuring cyber security development 2018
Share of countries metrics measuring cyber security development 2018
Share of countries using metrics to measure cyber security development at a national level in 2018

United States: government information during coronavirus pandemic

Most used sources of coronavirus news U.S. 2020, by age group
Most used sources of coronavirus news U.S. 2020, by age group
Most used sources of news for information about the coronavirus in the United States as of March 2020, by age group
Most visited U.S. government web domains 2025
Most visited U.S. government web domains 2025
Most popular governmental web domains in the United States as of December 2025, based on number of unique visitors (in millions)
Digital visits to U.S. government sources during COVID-19 crisis as of March 2020
Digital visits to U.S. government sources during COVID-19 crisis as of March 2020
Coronavirus impact on digital and mobile visits to government websites in the United States from January to March 2020 (in million visits)
Web traffic to the CDC.gov web domain during COVID-19 outbreak 2020
Web traffic to the CDC.gov web domain during COVID-19 outbreak 2020
Online traffic metrics of the Centers for Disease Control and Prevention (CDC) during the coronavirus pandemic as of March 27, 2020
Most used sources of coronavirus news and information worldwide 2020, by country
Most used sources of coronavirus news and information worldwide 2020, by country
Most used sources of reliable news and information for updates on the coronavirus worldwide as of March 2020, by country

World e-government leader based on E-Government Development Index (EGDI)
Denmark

Global region with the highest E-Government Development Index (EGDI) rating
Europe

Global region with the lowest E-Government Development Index (EGDI) rating
Africa

Key figures

The most important key figures provide you with a compact summary of the topic of "E-government" and take you straight to the corresponding statistics.

- Number of countries offering digital submission of income taxes
- 151
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Detailed statistics
Transactional e-government service offerings 2014-2024
- Leading countries based on online citizen participation
- Japan, Australia, Estonia
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Detailed statistics
Global e-participation leaders 2022
- U.S. customer satisfaction with e-government services (index score)
- 76.1 (out of 100)
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Detailed statistics
U.S. customer satisfaction with e-government services 2020

- World leader with the most Twitter followers
- Donald J. Trump
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Detailed statistics
World leaders with the most Twitter followers 2020
- Social media platform with the highest number of posts by U.S. Congress members
- Twitter
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Detailed statistics
Total number of posts per platform by U.S. Congress members 2021
- World leader account with the highest Twitter reply rate
- Government, Nepal
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Detailed statistics
World leaders with highest Twitter reply rates 2020
- World leader account with the most mutual Twitter connections
- Foreign Ministry Iceland
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Detailed statistics
World leaders with the most mutual Twitter connections 2020

- Monthly unique visitors to cdc.gov web domain
- 88.47m
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Detailed statistics
Most visited U.S. government web domains 2025
- Number of digital visits to U.S. government sources as of Q1 2020
- ****m
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Detailed statistics
Digital visits to U.S. government sources during COVID-19 crisis as of March 2020
- Most visited news site in the U.S.
- nytimes.com
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Detailed statistics
Leading news websites in the U.S. 2026, by monthly visits