When discussing app performance issues with clients, it’s important to communicate effectively, showing both transparency and a solution-oriented approach. Here's how to approach this conversation: 1. Acknowledge the issue 2. Explain the cause in simple terms 3. Present a plan for resolution 4. Set realistic expectations 5. Offer continuous support 6. Invite for questions 7. Follow up when its fixed

1. Discuss and identify the problems and solutions with the team first. 2. Organize meeting with client. 3. Showcase the problem areas to the client. 4. Let the team explain the solutions to the client. 5. This will be win-win situation as client will be more interested as the tech team is usually non-biased and have nothing to do with sales portfolio AND on the other hand, the team will be empowered and solve the problems effectively. #Leadership

Your app’s performance directly impacts user experience, potentially harming your business. We know that when users encounter slow load times or errors, they feel frustrated and are likely to leave the app. Our solution is clear: with code optimizations, infrastructure improvements, and robust testing processes, we can enhance performance. These improvements won’t just resolve current issues but will also prevent similar situations in the future through ongoing monitoring. Enhancing user experience can lead to greater engagement and retention, supporting your business’s long-term success.

In my experience honesty and transparency are key when discussing performance issues with clients. By being proactive, focusing on the user impact, and providing solutions, we can turn a potentially negative situation into an opportunity to showcase our expertise and commitment to delivering a high-quality product.

In my opinion, we should follow below approach. 1. Identify and analyse the problem thoroughly. Prepare a report including some data showing the problem. It should clearly include the problem statement and some reasoning around it like why it occurred. This will allow everyone to understand clearly about the RCA of the problem also the data will help to get in depth of it. 2. Then there should be some possible solutions to the problem focused on the minimal impact to the business to discuss. If there are multiple of such solutions then they should be presented individually with some data depicting what they bring in and how they effectively solve the problem. Also solutions should focus on how they can ignore the problem in future.