Para reconstruir a confiança do cliente em meio a atrasos, seja transparente e informe sobre o problema com clareza, explicando os passos para resolvê-lo. Estabeleça um novo cronograma realista de entregas e ofereça um canal de comunicação direto para dúvidas. Demonstre compromisso com a qualidade e a melhoria contínua, buscando compensações viáveis para reduzir o impacto do atraso.

One thing I have found very crucial in case of escalations , delivery delays is to be open about the status of the issue , finding the root cause of the issue , clear communication on actions , progress in a timely manner. Isolate the development team to focus on finding root cause and fixing issues , bring in when nearly and critically needed. Technical architect / Product owner is giving the status updates to the managements in regular basis Fix an issue that it doesn’t create a side effect , this is very very important especially when you would like to rebuild trust

Para reconstruir a confiança do cliente em meio a atrasos, após uma falha crítica do sistema operacional, comunicação transparente e proativa, ter um plano de contingências, sempre com um suporte técnico e proativo, após realizar ações de melhorias contínuas, analisando causa raiz, ajuda a demonstrar ao cliente que a empresa toma todas as medidas preventivas para solucionar uma falha, minimizando os riscos de recorrência e maximizando a confiança e a satisfação no relacionamento cliente e empresa."

- Start with a open and transparent communication with the client. Share with them the issue, what caused the issue, what steps are being taken to improve the situation & minimise the impact to them and when the situation is expected to be resolved. - Share with them a revised schedule considering the delays, negotiate if needed. Devise workarounds and alternate ways to mitigate. - Periodically communicate to client with a clear status report which shows daily incremental progress. - Evaluate what is essential and non essential. Fasttrack what is essential with deviations approvals as applicable. - A problem resolution method need to run in parallel concluding with a preventive & permanent corrective action. Document & share to stakeholders