We've noticed that your computer doesn't have javascript switched on. Unfortunately this means that you can't access our help centre, so we have re-directed you to a list of our most frequently asked questions.
If your address has changed you can tell us by writing to or visiting your local branch . You can also download a Change of address form which you will need to print out, fill in and send to :
Lloyds TSB,
Box 1,
BX1 1LT
How do I register my account for Internet banking?
Internet banking is available to our Personal, Business and Offshore customers. You’ll first need to complete one of our online registration forms:
Register your personal account now
Register your business account now
Register your offshore account now
Registration is completely secure and will only take a few minutes to complete.
How do I get a new copy of my User ID?
Go to the Internet banking log on screen, select “Forgotten User ID” and follow the on screen instructions. We’ll then post your User ID to you.
I’ve forgotten my Password and/or Memorable Information
Go to the Internet banking log on screen and enter your User ID and Password as normal. On the next screen, click on the 'Forgotten Memorable Information' link and follow the on-screen instructions.
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What’s the telephone number for the Internet banking Helpdesk?
You will find the number and opening hours for our Internet banking Helpdesk on the useful phone numbers page.
I’d like the contact details for my local branch
You can use our branch locator to find your closest branch and opening times. To contact us by phone please call us on 0845 3 000 000† (calls may be recorded). Our UK-based adviders are able to to answer a wide range of banking queries and are available 24 hours a day, 7 days a week. They are able to put you in touch with your local branch if required.
How do I contact card services about my credit card query?
You can find the number you need in our Credit card phone numbers.
How do I apply for a job with Lloyds TSB?
Details on the jobs that we are currently offering are available online are available from our recruitment site. You can also submit your CV online here.
Lloyds TSB Bank plc
PO BOX 4
1st Floor
High St
Mold
Flintshire
CH17 1ZL
They will be able to assist you further.
If you're a school leaver or graduate, click here for further information.
How do I apply for a debit card?
Please contact your local branch, who'll be able to help you.
How do I get a replacement debit card sent to me?
If you are registered for PhoneBank® then you can call 0845 3000 000† and they will be able to help you. Alternatively please contact your local branch.
Please send me a replacement PIN for my debit card
Contact your local branch, or if you’re registered for PhoneBank® * call us on 0845 3000 000† for a replacement PIN for your debit card.
How can I open an account from overseas?
Visit our offshore website for information on how to open an account from overseas.
How do I send money abroad?
If you want to send money abroad please contact your local contact your local branch or view further information on International payment services.
How can I obtain my IBAN and BIC?
For details of your BIC/IBAN you'll need to visit your account holding branch. Alternatively, if you’re registered for PhoneBank® * call us on 0845 3000 000†. Or you can call our International Services centre on +44 121 695 6952 or fax +44 121 625 6292.
How do I cancel a Direct Debit?
If you are registered for Internet banking, you can cancel some Direct Debits online. Just go to Internet Banking: log on and select the 'Direct Debits' option from the drop down box to the right of the account that the Direct Debit is set up on, then click on the Direct Debit that you wish to cancel. You'll have to re-enter your password to confirm that you wish to cancel the arrangement once you have checked the details.
If it is not possible to cancel a Direct Debit via Internet banking, the system will advise you accordingly. If you are registered for Phonbank*, call us on 0845 3000 000 †. If you are not registered for Phonebank* or Internet banking, please contact the company you are making the payment to (the beneficiary) as well as your branch.
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I want to order a new cheque book
You can order a new cheque book in the following ways:
You should receive your Cheque book within five working days.
I want to close my account
We are sorry to hear that - but if you're sure you want to close one or more of your accounts, please visit your local branch or write to us at:
Lloyds TSB,
Box 1
BX1 1LT
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I would like to query charges that have been applied to my account
Please contact your local branch, wo will be able to help you. You can use our branch locator tool to find all the details you need.
Whats the best credit card for me?
We have a range of credit cards.You can use our Credit Card Product Selector tool to help you choose. Please note that to apply for a credit card** you must be 18 or over and a UK resident.
current account to Lloyds TSB is simple as we've a dedicated team who'll do the paperwork for you.
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Bank account selector tool to help you choose the right account for you.
personal loans we offer.
Mortgages pages.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
How do I apply for an Internet Saver account?
To open an eSavings Account account you need to be registered for Internet banking or PhoneBank.
If you're already registered for internet banking, simply log on and then select the 'Savings' option on the left-hand menu.
If you're registered for PhoneBank®, you can open an Online Saver over the phone by calling them on 0845 3 000 000† 24 hours a day, 7 days a week.
Once your account has been opened, you can manage it through Internet banking or PhoneBank if you're registered. You can find out how to Register for Internet Banking on our website.
C&G mortgages are provided by Lloyds TSB Bank plc and administered by Cheltenham & Gloucester plc. Lloyds TSB Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales No.2065.
* PhoneBank® is a registered trademark of Lloyds TSB Bank plc.
** How much we lend and the issue of a credit card is subject to our assessment of your circumstances. You must be 18 or over. Overdrafts are repayable in full on demand.
† Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service – or similar.
++ Account opening is subject to our assessment of your circumstances; you must be 18 or over to apply. Account charges may apply.
