-
Ticket Details
+
+
#{{ $supportTicket->mask }} » {{ $supportTicket->subject }}
+
+
+
+
+
Ticket ID: #{{ $supportTicket->mask }}
Status: {{ $supportTicket->status }}
From 533a827ce0af9553afc8944dfecd3917d159223d Mon Sep 17 00:00:00 2001
From: Pete Bishop <9081809+PeteBishwhip@users.noreply.github.com>
Date: Mon, 28 Apr 2025 17:55:16 +0100
Subject: [PATCH 10/18] Ticket statuses!
---
app/Models/SupportTicket.php | 6 +
app/SupportTicket/Status.php | 17 ++
lang/en/account.php | 13 ++
lang/en/auth.php | 20 ++
lang/en/pagination.php | 19 ++
lang/en/passwords.php | 22 ++
lang/en/validation.php | 191 ++++++++++++++++++
.../views/support/tickets/index.blade.php | 14 +-
.../views/support/tickets/show.blade.php | 2 +-
9 files changed, 297 insertions(+), 7 deletions(-)
create mode 100644 app/SupportTicket/Status.php
create mode 100644 lang/en/account.php
create mode 100644 lang/en/auth.php
create mode 100644 lang/en/pagination.php
create mode 100644 lang/en/passwords.php
create mode 100644 lang/en/validation.php
diff --git a/app/Models/SupportTicket.php b/app/Models/SupportTicket.php
index 91f08e63..a2f1458e 100644
--- a/app/Models/SupportTicket.php
+++ b/app/Models/SupportTicket.php
@@ -3,6 +3,8 @@
namespace App\Models;
use App\Models\SupportTicket\Reply;
+use App\SupportTicket\Status;
+use Illuminate\Database\Eloquent\Casts\Attribute;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;
@@ -21,6 +23,10 @@ class SupportTicket extends Model
'status',
];
+ protected $casts = [
+ 'status' => Status::class,
+ ];
+
protected static function booted()
{
static::creating(function ($ticket) {
diff --git a/app/SupportTicket/Status.php b/app/SupportTicket/Status.php
new file mode 100644
index 00000000..7d9297b1
--- /dev/null
+++ b/app/SupportTicket/Status.php
@@ -0,0 +1,17 @@
+value);
+ }
+}
diff --git a/lang/en/account.php b/lang/en/account.php
new file mode 100644
index 00000000..889ffad0
--- /dev/null
+++ b/lang/en/account.php
@@ -0,0 +1,13 @@
+ [
+ 'status' => [
+ 'open' => 'Open',
+ 'in_progress' => 'In Progress',
+ 'on_hold' => 'On Hold',
+ 'responded' => 'Responded',
+ 'closed' => 'Closed',
+ ],
+ ],
+];
diff --git a/lang/en/auth.php b/lang/en/auth.php
new file mode 100644
index 00000000..6598e2c0
--- /dev/null
+++ b/lang/en/auth.php
@@ -0,0 +1,20 @@
+ 'These credentials do not match our records.',
+ 'password' => 'The provided password is incorrect.',
+ 'throttle' => 'Too many login attempts. Please try again in :seconds seconds.',
+
+];
diff --git a/lang/en/pagination.php b/lang/en/pagination.php
new file mode 100644
index 00000000..d4814118
--- /dev/null
+++ b/lang/en/pagination.php
@@ -0,0 +1,19 @@
+ '« Previous',
+ 'next' => 'Next »',
+
+];
diff --git a/lang/en/passwords.php b/lang/en/passwords.php
new file mode 100644
index 00000000..f1223bd7
--- /dev/null
+++ b/lang/en/passwords.php
@@ -0,0 +1,22 @@
+ 'Your password has been reset.',
+ 'sent' => 'We have emailed your password reset link.',
+ 'throttled' => 'Please wait before retrying.',
+ 'token' => 'This password reset token is invalid.',
+ 'user' => "We can't find a user with that email address.",
+
+];
diff --git a/lang/en/validation.php b/lang/en/validation.php
new file mode 100644
index 00000000..8dbe37f1
--- /dev/null
+++ b/lang/en/validation.php
@@ -0,0 +1,191 @@
+ 'The :attribute field must be accepted.',
+ 'accepted_if' => 'The :attribute field must be accepted when :other is :value.',
+ 'active_url' => 'The :attribute field must be a valid URL.',
+ 'after' => 'The :attribute field must be a date after :date.',
+ 'after_or_equal' => 'The :attribute field must be a date after or equal to :date.',
+ 'alpha' => 'The :attribute field must only contain letters.',
+ 'alpha_dash' => 'The :attribute field must only contain letters, numbers, dashes, and underscores.',
+ 'alpha_num' => 'The :attribute field must only contain letters and numbers.',
+ 'array' => 'The :attribute field must be an array.',
+ 'ascii' => 'The :attribute field must only contain single-byte alphanumeric characters and symbols.',
+ 'before' => 'The :attribute field must be a date before :date.',
+ 'before_or_equal' => 'The :attribute field must be a date before or equal to :date.',
+ 'between' => [
+ 'array' => 'The :attribute field must have between :min and :max items.',
+ 'file' => 'The :attribute field must be between :min and :max kilobytes.',
+ 'numeric' => 'The :attribute field must be between :min and :max.',
+ 'string' => 'The :attribute field must be between :min and :max characters.',
+ ],
+ 'boolean' => 'The :attribute field must be true or false.',
+ 'can' => 'The :attribute field contains an unauthorized value.',
+ 'confirmed' => 'The :attribute field confirmation does not match.',
+ 'current_password' => 'The password is incorrect.',
+ 'date' => 'The :attribute field must be a valid date.',
+ 'date_equals' => 'The :attribute field must be a date equal to :date.',
+ 'date_format' => 'The :attribute field must match the format :format.',
+ 'decimal' => 'The :attribute field must have :decimal decimal places.',
+ 'declined' => 'The :attribute field must be declined.',
+ 'declined_if' => 'The :attribute field must be declined when :other is :value.',
+ 'different' => 'The :attribute field and :other must be different.',
+ 'digits' => 'The :attribute field must be :digits digits.',
+ 'digits_between' => 'The :attribute field must be between :min and :max digits.',
+ 'dimensions' => 'The :attribute field has invalid image dimensions.',
+ 'distinct' => 'The :attribute field has a duplicate value.',
+ 'doesnt_end_with' => 'The :attribute field must not end with one of the following: :values.',
+ 'doesnt_start_with' => 'The :attribute field must not start with one of the following: :values.',
+ 'email' => 'The :attribute field must be a valid email address.',
+ 'ends_with' => 'The :attribute field must end with one of the following: :values.',
+ 'enum' => 'The selected :attribute is invalid.',
+ 'exists' => 'The selected :attribute is invalid.',
+ 'extensions' => 'The :attribute field must have one of the following extensions: :values.',
+ 'file' => 'The :attribute field must be a file.',
+ 'filled' => 'The :attribute field must have a value.',
+ 'gt' => [
+ 'array' => 'The :attribute field must have more than :value items.',
+ 'file' => 'The :attribute field must be greater than :value kilobytes.',
+ 'numeric' => 'The :attribute field must be greater than :value.',
+ 'string' => 'The :attribute field must be greater than :value characters.',
+ ],
+ 'gte' => [
+ 'array' => 'The :attribute field must have :value items or more.',
+ 'file' => 'The :attribute field must be greater than or equal to :value kilobytes.',
+ 'numeric' => 'The :attribute field must be greater than or equal to :value.',
+ 'string' => 'The :attribute field must be greater than or equal to :value characters.',
+ ],
+ 'hex_color' => 'The :attribute field must be a valid hexadecimal color.',
+ 'image' => 'The :attribute field must be an image.',
+ 'in' => 'The selected :attribute is invalid.',
+ 'in_array' => 'The :attribute field must exist in :other.',
+ 'integer' => 'The :attribute field must be an integer.',
+ 'ip' => 'The :attribute field must be a valid IP address.',
+ 'ipv4' => 'The :attribute field must be a valid IPv4 address.',
+ 'ipv6' => 'The :attribute field must be a valid IPv6 address.',
+ 'json' => 'The :attribute field must be a valid JSON string.',
+ 'lowercase' => 'The :attribute field must be lowercase.',
+ 'lt' => [
+ 'array' => 'The :attribute field must have less than :value items.',
+ 'file' => 'The :attribute field must be less than :value kilobytes.',
+ 'numeric' => 'The :attribute field must be less than :value.',
+ 'string' => 'The :attribute field must be less than :value characters.',
+ ],
+ 'lte' => [
+ 'array' => 'The :attribute field must not have more than :value items.',
+ 'file' => 'The :attribute field must be less than or equal to :value kilobytes.',
+ 'numeric' => 'The :attribute field must be less than or equal to :value.',
+ 'string' => 'The :attribute field must be less than or equal to :value characters.',
+ ],
+ 'mac_address' => 'The :attribute field must be a valid MAC address.',
+ 'max' => [
+ 'array' => 'The :attribute field must not have more than :max items.',
+ 'file' => 'The :attribute field must not be greater than :max kilobytes.',
+ 'numeric' => 'The :attribute field must not be greater than :max.',
+ 'string' => 'The :attribute field must not be greater than :max characters.',
+ ],
+ 'max_digits' => 'The :attribute field must not have more than :max digits.',
+ 'mimes' => 'The :attribute field must be a file of type: :values.',
+ 'mimetypes' => 'The :attribute field must be a file of type: :values.',
+ 'min' => [
+ 'array' => 'The :attribute field must have at least :min items.',
+ 'file' => 'The :attribute field must be at least :min kilobytes.',
+ 'numeric' => 'The :attribute field must be at least :min.',
+ 'string' => 'The :attribute field must be at least :min characters.',
+ ],
+ 'min_digits' => 'The :attribute field must have at least :min digits.',
+ 'missing' => 'The :attribute field must be missing.',
+ 'missing_if' => 'The :attribute field must be missing when :other is :value.',
+ 'missing_unless' => 'The :attribute field must be missing unless :other is :value.',
+ 'missing_with' => 'The :attribute field must be missing when :values is present.',
+ 'missing_with_all' => 'The :attribute field must be missing when :values are present.',
+ 'multiple_of' => 'The :attribute field must be a multiple of :value.',
+ 'not_in' => 'The selected :attribute is invalid.',
+ 'not_regex' => 'The :attribute field format is invalid.',
+ 'numeric' => 'The :attribute field must be a number.',
+ 'password' => [
+ 'letters' => 'The :attribute field must contain at least one letter.',
+ 'mixed' => 'The :attribute field must contain at least one uppercase and one lowercase letter.',
+ 'numbers' => 'The :attribute field must contain at least one number.',
+ 'symbols' => 'The :attribute field must contain at least one symbol.',
+ 'uncompromised' => 'The given :attribute has appeared in a data leak. Please choose a different :attribute.',
+ ],
+ 'present' => 'The :attribute field must be present.',
+ 'present_if' => 'The :attribute field must be present when :other is :value.',
+ 'present_unless' => 'The :attribute field must be present unless :other is :value.',
+ 'present_with' => 'The :attribute field must be present when :values is present.',
+ 'present_with_all' => 'The :attribute field must be present when :values are present.',
+ 'prohibited' => 'The :attribute field is prohibited.',
+ 'prohibited_if' => 'The :attribute field is prohibited when :other is :value.',
+ 'prohibited_unless' => 'The :attribute field is prohibited unless :other is in :values.',
+ 'prohibits' => 'The :attribute field prohibits :other from being present.',
+ 'regex' => 'The :attribute field format is invalid.',
+ 'required' => 'The :attribute field is required.',
+ 'required_array_keys' => 'The :attribute field must contain entries for: :values.',
+ 'required_if' => 'The :attribute field is required when :other is :value.',
+ 'required_if_accepted' => 'The :attribute field is required when :other is accepted.',
+ 'required_unless' => 'The :attribute field is required unless :other is in :values.',
+ 'required_with' => 'The :attribute field is required when :values is present.',
+ 'required_with_all' => 'The :attribute field is required when :values are present.',
+ 'required_without' => 'The :attribute field is required when :values is not present.',
+ 'required_without_all' => 'The :attribute field is required when none of :values are present.',
+ 'same' => 'The :attribute field must match :other.',
+ 'size' => [
+ 'array' => 'The :attribute field must contain :size items.',
+ 'file' => 'The :attribute field must be :size kilobytes.',
+ 'numeric' => 'The :attribute field must be :size.',
+ 'string' => 'The :attribute field must be :size characters.',
+ ],
+ 'starts_with' => 'The :attribute field must start with one of the following: :values.',
+ 'string' => 'The :attribute field must be a string.',
+ 'timezone' => 'The :attribute field must be a valid timezone.',
+ 'unique' => 'The :attribute has already been taken.',
+ 'uploaded' => 'The :attribute failed to upload.',
+ 'uppercase' => 'The :attribute field must be uppercase.',
+ 'url' => 'The :attribute field must be a valid URL.',
+ 'ulid' => 'The :attribute field must be a valid ULID.',
+ 'uuid' => 'The :attribute field must be a valid UUID.',
+
+ /*
+ |--------------------------------------------------------------------------
+ | Custom Validation Language Lines
+ |--------------------------------------------------------------------------
+ |
+ | Here you may specify custom validation messages for attributes using the
+ | convention "attribute.rule" to name the lines. This makes it quick to
+ | specify a specific custom language line for a given attribute rule.
+ |
+ */
+
+ 'custom' => [
+ 'attribute-name' => [
+ 'rule-name' => 'custom-message',
+ ],
+ ],
+
+ /*
+ |--------------------------------------------------------------------------
+ | Custom Validation Attributes
+ |--------------------------------------------------------------------------
+ |
+ | The following language lines are used to swap our attribute placeholder
+ | with something more reader friendly such as "E-Mail Address" instead
+ | of "email". This simply helps us make our message more expressive.
+ |
+ */
+
+ 'attributes' => [],
+
+];
diff --git a/resources/views/support/tickets/index.blade.php b/resources/views/support/tickets/index.blade.php
index 7a04f54b..6e2578b1 100644
--- a/resources/views/support/tickets/index.blade.php
+++ b/resources/views/support/tickets/index.blade.php
@@ -17,8 +17,8 @@
Submit a new request